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Repair mentioned in 260 of 727 reviews (35.8%)","98.8% of AC Repair reviews are 4 or 5 stars","Average rating in AC Repair reviews: 5★"]},{"id":"ac-installation","label":"AC Installation & Replacement","description":"Reviews about installing or replacing AC units and 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day"]},"Ci9DQUlRQUNvZENodHljRjlvT21aaVIyUjJRa1ZUWmxSRFUzZGpXRkJaVjJkQ01YYxAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["responsiveness","professionalism","technical_knowledge","problem_resolution"],"entities":{"technicians":[],"services":["plumbing","whole-house-water-filtration"],"problems":["last-minute-plumbing-issue","whole-house-filtration-system-issue"]},"one_line_summary":"Customer praises Copperhead Plumbing for their fast response, professionalism, and effective resolution of a last-minute plumbing and whole house filtration system issue.","key_phrases":["responded within 24 hours","got everything fixed quickly","Extremely professional, knowledgeable, and easy to work with","highly recommend"]},"Ci9DQUlRQUNvZENodHljRjlvT25OeExYVTFOVUprY1hOTE0zTlJjVTlKWldNeFZtYxAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["courtesy","professionalism","problem_resolution"],"entities":{"technicians":["James"],"services":[],"problems":[]},"one_line_summary":"Customer Jack Oerth praises technician James for his positive attitude, willingness to help, and quality of work.","key_phrases":["great attitude","willing to help","mindset to get it done","couldn't be happier with his work"]},"Ci9DQUlRQUNvZENodHljRjlvT25aS1pETnZlVTlhYkhWamFFWlBlRzk2TWxac2NFRRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism"],"entities":{"technicians":["Juston"],"services":[],"problems":[]},"one_line_summary":"Customer Louis praised technician Juston for doing an excellent job.","key_phrases":["excellent iob","Juston did 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and replaced corroded shut-off valves, improving their fit flush to the wall.","key_phrases":["Daniel was great","corroded shut off valves","much closer to the wall for a seamless look","Professional and friendly"]},"Ci9DQUlRQUNvZENodHljRjlvT2t4Q01VcFJPRGxzTlY5NmMzVjVkbEphTTNCMUxWRRAB":{"sentiment":"positive","sentiment_score":0.7,"aspects_mentioned":["punctuality","problem_resolution"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"The customer was satisfied with the quality and timeliness of the work completed.","key_phrases":["done well","in time"]},"Ci9DQUlRQUNvZENodHljRjlvT21GRk9HVkVPSEExTVRoQlNHTk5SMlZKY3poWlJGRRAB":{"sentiment":"negative","sentiment_score":-0.78,"aspects_mentioned":["pricing","communication","professionalism","courtesy","technical_knowledge","problem_resolution"],"entities":{"technicians":[],"services":["ac-repair","ac-installation"],"problems":["water-leak","sink-faucet-repair"]},"one_line_summary":"Customer praised staff friendliness but was shocked by flat-rate pricing of $1,084 for two simple 30-minute jobs, ultimately hiring a competitor for $180 including parts.","key_phrases":["sticker shock","flat rate depending on the issue","$1084 for the hour — that is just wrong","called affordable Gas... charged me $180.00 which included the part"]},"Ci9DQUlRQUNvZENodHljRjlvT2t3MFdrcEZZV3RPVVd4a2RERlJTRGxTWmxoVGMyYxAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":["Justin","Nick"],"services":[],"problems":[]},"one_line_summary":"Customer had a great experience with technicians Justin and Nick, praising their professionalism and teamwork.","key_phrases":["fantastic and professional","Great pair of a team","would absolutely have them again","tell others about Copperhead Plumbing"]},"Ci9DQUlRQUNvZENodHljRjlvT210dlUwRm5TVlI1YUc5R1RVNUxTWEJDTUZSV1kyYxAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism"],"entities":{"technicians":["Dakota"],"services":[],"problems":[]},"one_line_summary":"Customer praises Dakota and the answering service team for excellent work.","key_phrases":["Excellent work","Dakota and entire answering service team","Thank you"]},"Ci9DQUlRQUNvZENodHljRjlvT2xoTVVETnNTbmhHWVU5QlRVaFNkMGxPUkhwUlRYYxAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","technical_knowledge"],"entities":{"technicians":["James"],"services":[],"problems":[]},"one_line_summary":"Customer is extremely happy with James's professionalism and knowledge, giving a strong recommendation.","key_phrases":["The best, no doubt","Professional, knowledgeable","can't say enough how happy we're","highly recommend"]},"Ci9DQUlRQUNvZENodHljRjlvT21VNFl6SmxaVGd3UWt0TGEwRjJSbmMyTUV0Vk5IYxAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["punctuality","courtesy","professionalism"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Carol gave a 5-star review praising the service as prompt, courteous, and professional.","key_phrases":["Prompt","courteous","Professional"]},"Ci9DQUlRQUNvZENodHljRjlvT25SVGRXVm9XbGRRUTFwc2RUWnNWMGxLVWxGcmVtYxAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["responsiveness","courtesy","professionalism","communication","technical_knowledge","pricing"],"entities":{"technicians":["Raphael"],"services":["ac-repair"],"problems":["bathroom-plumbing-issues"]},"one_line_summary":"Customer had an excellent experience with Copperhead Plumbing, praising technician Raphael's professionalism, responsiveness, and a helpful payment plan for repair costs.","key_phrases":["incredibly responsive and came out right away","friendly, professional, and took the time to explain everything clearly","offered a payment plan","reliable and honest service"]},"Ci9DQUlRQUNvZENodHljRjlvT2t4QmVsRndRV1F5WXkwMmVsUTFRbkJZVkhwVVgwRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","technical_knowledge","problem_resolution","punctuality"],"entities":{"technicians":["Dan"],"services":["gas-line-connection","ac-installation"],"problems":["water-leak"]},"one_line_summary":"Lisa had a seamless experience with Dan, who connected a gas grill, sink, and faucet and installed a custom water softener and purifier that dramatically improved their water quality.","key_phrases":["seamless from beginning to end","amazing the difference in our water from taste to residue","no longer have any concerns regarding water quality","Don't waste time or money with anyone else"]},"Ci9DQUlRQUNvZENodHljRjlvT25wcWVsWlRkVU00TldOTFRXOURPSGxsT1hWU05WRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["punctuality","technical_knowledge","courtesy","scheduling"],"entities":{"technicians":["Raphael"],"services":[],"problems":[]},"one_line_summary":"Customer praises Raphael for his punctuality, expertise, and kindness, giving a strong recommendation for Copperhead Plumbing.","key_phrases":["expertise is bar-none","showed up on time","kindest, most knowledgeable plumber I've ever met","highly recommend"]},"Ci9DQUlRQUNvZENodHljRjlvT214UVIwRnliRlZrU0U5cmFVeDFlbUYzWm14a2IwRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["punctuality","courtesy","cleanliness"],"entities":{"technicians":["James"],"services":[],"problems":[]},"one_line_summary":"Customer praises technician James for punctuality, courtesy, and cleanliness, and would recommend the company to anyone.","key_phrases":["extremely punctual and courteous","Cleanliness and efficiency was duly noted","would recommend this company to anyone"]},"Ci9DQUlRQUNvZENodHljRjlvT2pCSFRVdDJTRkp1VWtaNVdtMHpSRFZ6TkZSSE1tYxAB":{"sentiment":"positive","sentiment_score":0.98,"aspects_mentioned":["professionalism"],"entities":{"technicians":["Nick"],"services":[],"problems":[]},"one_line_summary":"Customer gives Nick and the service a perfect rating, calling him incredible.","key_phrases":["Nick was incredible","A+++"]},"Ci9DQUlRQUNvZENodHljRjlvT2xWcldFWk9aRVp4VUZreFZ6TlBjVGs0VEVVeGRHYxAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","technical_knowledge","communication"],"entities":{"technicians":["Raphael"],"services":[],"problems":[]},"one_line_summary":"Customer praises Raphael for his professionalism, technical knowledge, and excellent communication throughout the service.","key_phrases":["very professional and knowledgeable","explained everything that needed to be completed","Communication was excellent from start to finish"]},"Ci9DQUlRQUNvZENodHljRjlvT2t4MVluRnBSVFJUZFZkQlJraHZkR1UwT0VZelJrRRAB":{"sentiment":"negative","sentiment_score":-0.72,"aspects_mentioned":["pricing","technical_knowledge","communication","professionalism"],"entities":{"technicians":[],"services":["ac-installation"],"problems":["gas-riser-replacement-needed"]},"one_line_summary":"Copperhead Plumbing quoted $3,250 for a gas riser replacement that a competitor completed for $600, though the company later called to apologize and acknowledge the estimate was far too high.","key_phrases":["estimate for $3250","did the job for $600","new and inexperienced in estimating","reduce the quote to $2700"]},"Ci9DQUlRQUNvZENodHljRjlvT2prNU1tOTFRbEpLWTJVM1VUTkpMVjlRZUdOdWFIYxAB":{"sentiment":"positive","sentiment_score":1,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"5-star rating with no written review.","key_phrases":[]},"Ci9DQUlRQUNvZENodHljRjlvT2w4eExUTktUalJHZEVac1RIUnZXa0p0TkcxaFdsRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["courtesy","technical_knowledge","cleanliness","professionalism"],"entities":{"technicians":["Dakota"],"services":[],"problems":[]},"one_line_summary":"Customer Sally praises technician Dakota for being polite, knowledgeable, efficient, and thorough in cleaning up after the job.","key_phrases":["awsome polite knowledgeable and helpful","answered all questions","efficient cleaned up after","will recommend him"]},"Ci9DQUlRQUNvZENodHljRjlvT2paZlNDMHhSMHQwTkZrd1ZGQkpOMHhtYmpCSFkzYxAB":{"sentiment":"positive","sentiment_score":0.98,"aspects_mentioned":["punctuality","professionalism","courtesy"],"entities":{"technicians":["Dakota"],"services":[],"problems":[]},"one_line_summary":"Lisa had an outstanding experience with technician Dakota, praising his punctuality, professionalism, and friendly demeanor, and plans to refer Copperhead Plumbing again.","key_phrases":["on time","professional, efficient, speedy","like family","100% best service ever"]},"Ci9DQUlRQUNvZENodHljRjlvT2kxSFFVZElXRjgxWkdGTE0xVllRV2d5Y0ZSemVWRRAB":{"sentiment":"positive","sentiment_score":1,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"5-star rating with no written review.","key_phrases":[]},"Ci9DQUlRQUNvZENodHljRjlvT201alprVkpjbkpHV1hZMFJtMU1SVVpSZW5jMWNWRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["technical_knowledge","communication","professionalism","problem_resolution","courtesy"],"entities":{"technicians":["Justin"],"services":["ac-repair"],"problems":["toilet-issues","water-leak"]},"one_line_summary":"Technician Justin fixed toilets, diagnosed a water heater problem, and communicated clearly throughout, earning high marks for professionalism and friendliness.","key_phrases":["fixed my toilets","diagnosed a serious issue with my water heater","explained everything along the way","Friendly, professional, and great work!"]},"Ci9DQUlRQUNvZENodHljRjlvT204d2J6TlBWbWRrTlZWYWFHNDRkbGN5TUhwQ1IzYxAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer gives a 5-star review praising the service and strongly recommends Copperhead Plumbing LLC.","key_phrases":["Excellent Service","highly recommend"]},"Ci9DQUlRQUNvZENodHljRjlvT2xKUGRFdE5lVEJwVkhwbVZXVklVV1JwU1VkT1drRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["responsiveness","problem_resolution","punctuality"],"entities":{"technicians":["Nick"],"services":["emergency-service","ac-repair"],"problems":["water-leak"]},"one_line_summary":"Nick and his team responded to a Friday evening emergency buried leak call and resolved it within three hours.","key_phrases":["kicked butt","called at 4 on a Friday night","emergency buried leak by my meter","fixed perfectly"]},"Ci9DQUlRQUNvZENodHljRjlvT21wVFVYZFRSMHRLWDFkTFIxbDNabTVtWVU5RU1HYxAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["technical_knowledge","courtesy","professionalism","communication","pricing"],"entities":{"technicians":["Daniel"],"services":["ac-installation"],"problems":["water-leak"]},"one_line_summary":"Technician Daniel received high praise for his knowledgeable, professional, and courteous installation of a whole-house water filtration system at a competitive price.","key_phrases":["impeccable workmanship","all copper for the installation","walked me through the system","very good price compared to other companies"]},"Ci9DQUlRQUNvZENodHljRjlvT2pSeGN6VlVMVVpqUlZSeVFsRnBZMkV3Wmt0eVRVRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["technical_knowledge","communication","courtesy","professionalism"],"entities":{"technicians":["Daniel"],"services":["ac-repair"],"problems":["toilet-issue","shower-issues"]},"one_line_summary":"Technician Daniel quickly and efficiently fixed a toilet and two showers while communicating clearly and professionally throughout.","key_phrases":["fixed our toilet and two showers quickly and efficiently","took the time to explain everything clearly","Super helpful and easy to work with","highly recommend"]},"Ci9DQUlRQUNvZENodHljRjlvT2w5cWIxQnBNSE5wWlhaVVZGbHdXRVpRUkhCNFRuYxAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["punctuality","professionalism","technical_knowledge","communication","problem_resolution","courtesy"],"entities":{"technicians":["Raphael"],"services":["drain-unclogging","heating"],"problems":["clogged-shower","water-leak"]},"one_line_summary":"Customer sara frank had an outstanding experience with technician Raphael, who arrived on time, unclogged her shower, inspected her water heater, and communicated thoroughly throughout the visit.","key_phrases":["arrived right on time","knowledgeable and detail-oriented","went above and beyond","dependable, honest, and top-quality plumbing services"]},"Ci9DQUlRQUNvZENodHljRjlvT2tWYVJtTjRaVVJxV0hORVZHMHROMVZNVlZOTVJWRRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["punctuality","professionalism"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer highly recommends Copperhead Plumbing for their efficient service and good timing.","key_phrases":["very efficient","good service","good timing","highly recommend"]},"Ci9DQUlRQUNvZENodHljRjlvT21obGFsb3pWMDFFY0Y5ak5VRndjbmxwTURsaWNsRRAB":{"sentiment":"positive","sentiment_score":0.45,"aspects_mentioned":["professionalism","pricing"],"entities":{"technicians":["Andrew"],"services":["ac-repair"],"problems":[]},"one_line_summary":"Technician Andrew was professional but the customer felt the price was too high for two hours of labor with minimal materials.","key_phrases":["very professional","price was little high","2hrs of work","not much in materials"]},"Ci9DQUlRQUNvZENodHljRjlvT205YVUyRmpkSFIxUVhZMGNVNW1ibWxFV2tWR1FrRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["responsiveness","punctuality","pricing","technical_knowledge","cleanliness","problem_resolution"],"entities":{"technicians":["James","Cathy"],"services":["ac-installation"],"problems":["40-year-old-bathroom-sink-supply-valves-needed-replacement"]},"one_line_summary":"Copperhead Plumbing stood out by answering the phone immediately, and technician James arrived on time, completed the supply valve and faucet replacement in two hours, left the worksite spotless, and charged a fair price.","key_phrases":["answered my call and got the job","arrived on time","worksite was spotless","VERY HIGHLY RECOMMENDED"]},"Ci9DQUlRQUNvZENodHljRjlvT2xsTWJtRktORVJ0ZGtaR05tNXdWMDR3Y1hGeVJsRRAB":{"sentiment":"positive","sentiment_score":1,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"5-star rating with no written review.","key_phrases":[]},"Ci9DQUlRQUNvZENodHljRjlvT2s1Q1N6SnVjMVoyWlVwME1YUXRTWFZEZEZaaVgwRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["punctuality","communication","professionalism"],"entities":{"technicians":["James","Nick"],"services":[],"problems":[]},"one_line_summary":"Larry had a great experience with Copperhead Plumbing, praising James and Nick for their promptness, communication, and professionalism.","key_phrases":["Prompt and considerate","Communication was great","Very professional","James and Nick are the best"]},"Ci9DQUlRQUNvZENodHljRjlvT2s1cVVrVkZaRVZpUjFWelNURlJOVTVQYlRaaFNWRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["responsiveness","technical_knowledge","professionalism","punctuality"],"entities":{"technicians":["Dakota"],"services":["ac-repair"],"problems":["water-leak"]},"one_line_summary":"Dakota from Copperhead Plumbing arrived fastest among three called plumbers and quickly fixed a kitchen pipe during a water emergency at the Boynton Senior Center.","key_phrases":["came the fastest","fixed kitchen pipe super fast","offered other services","will use him again"]},"Ci9DQUlRQUNvZENodHljRjlvT2xkelJ6UTRMV3BETTB0ME1WTlhaM1kxU0dSalZuYxAB":{"sentiment":"negative","sentiment_score":-0.82,"aspects_mentioned":["pricing"],"entities":{"technicians":[],"services":["ac-installation"],"problems":["tub-spout-replacement-needed"]},"one_line_summary":"Customer feels severely overcharged, paying $440 for a $40 part and a 15-minute tub spout replacement.","key_phrases":["40 dollar part","440 bill","took 15 minutes","Shame on them"]},"Ci9DQUlRQUNvZENodHljRjlvT2xOWWVXaDJOMmRUYUV4aWJESTJORGd0WTFKelNWRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["communication","courtesy","professionalism","problem_resolution"],"entities":{"technicians":["Justin"],"services":["ac-repair"],"problems":["undetected-plumbing-issue-unresolved-by-previous-plumber"]},"one_line_summary":"Technician Justin successfully diagnosed and fixed a plumbing problem that a prior plumber had failed to detect or resolve, impressing the customer with his communication and friendliness.","key_phrases":["explained what was going on and gave us options","friendly, professional and funny","fix what a previous plumber couldn't detect and resolve"]},"Ci9DQUlRQUNvZENodHljRjlvT25GUWJWWjJMVGMzVDFOdVVXd3RaREZMTWtJd1lrRRAB":{"sentiment":"positive","sentiment_score":1,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"5-star rating with no written review.","key_phrases":[]},"Ci9DQUlRQUNvZENodHljRjlvT2paQlVFaGllRzh3T1hCT1NFVllaV05CWjB0TmJGRRAB":{"sentiment":"positive","sentiment_score":1,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"5-star rating with no written review.","key_phrases":[]},"Ci9DQUlRQUNvZENodHljRjlvT2xCd2NGbDNhakYxTUdoSlYwVmpkRzFhYjJaQ2IyYxAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer gives a 5-star review with a brief but enthusiastic endorsement of Copperhead Plumbing LLC.","key_phrases":["The best"]},"Ci9DQUlRQUNvZENodHljRjlvT2taSmVVbHNaVXRyU0doM1REaGpkRXBKZFVWUVowRRAB":{"sentiment":"positive","sentiment_score":0.82,"aspects_mentioned":["technical_knowledge","communication","courtesy","professionalism","problem_resolution"],"entities":{"technicians":["Justin"],"services":["ac-repair"],"problems":["water-leak"]},"one_line_summary":"Justin and his partner were thorough, communicative, and courteous during a water heater diagnosis and repair, with the customer satisfied so far.","key_phrases":["pros and cons of fixing vs replacing","respectful of my property","stayed until everything was done to my satisfaction","so far everything seems to be working properly"]},"Ci9DQUlRQUNvZENodHljRjlvT2xCVlVrOHliM0UzY0dwQ1dtUnVVMVl0VlVOelNIYxAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["courtesy","professionalism","communication"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer had a great overall experience with a friendly, professional team that communicated clearly and worked efficiently.","key_phrases":["comfortable and stress-free","explained everything in a clear, easy-to-understand way","handled the service efficiently","would definitely recommend"]},"Ci9DQUlRQUNvZENodHljRjlvT2twcldVeEVTVXBCVjA1elpYcFhRazVKTmtkTlJIYxAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["technical_knowledge","communication","professionalism"],"entities":{"technicians":[],"services":["ac-installation","ac-repair"],"problems":["water-leak"]},"one_line_summary":"A repeat customer praises Copperhead Plumbing for consistently excellent customer service and knowledgeable technicians across two separate service calls.","key_phrases":["second time using Copperhead","top notch customer service","technicians who answered all of my questions","both times they have been amazing"]},"Ci9DQUlRQUNvZENodHljRjlvT2tzNFdWVnNURkF4V2xoMVZFWnJXbloyWDFNMFgyYxAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism"],"entities":{"technicians":["Dakota"],"services":[],"problems":[]},"one_line_summary":"Customer highly praises Dakota's professionalism and would recommend his services.","key_phrases":["all a Professional","thumbs up","recommend his services"]},"Ci9DQUlRQUNvZENodHljRjlvT210RlRtZElYekpWU1VSc1ZtSmlaMWh0TUZaU2JHYxAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["technical_knowledge","communication","professionalism","problem_resolution","responsiveness"],"entities":{"technicians":["Justin"],"services":["ac-repair"],"problems":["water-leak"]},"one_line_summary":"Customer Kerri praised technician Justin for his professionalism, clear communication, and efficient resolution of an urgent water line leak.","key_phrases":["very knowledgeable and professional","explained the process, step by step","went above and beyond","resolved quickly"]},"Ci9DQUlRQUNvZENodHljRjlvT2pscVMybGZXWEJLYWt4TGFUbGtOelpQYTNRMGFFRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","problem_resolution"],"entities":{"technicians":[],"services":["ac-repair"],"problems":["2-plumbing-related-issues"]},"one_line_summary":"Gary had an amazing experience with a professional Copperhead team member who resolved two plumbing issues at his home.","key_phrases":["amazing experience","incredible professional team member","resolving 2 plumbing related issues"]},"Ci9DQUlRQUNvZENodHljRjlvT25RME9UQkdVMXBsTjJkQllYQnRlR2hMTjJkUVIwRRAB":{"sentiment":"positive","sentiment_score":1,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"5-star rating with no written review.","key_phrases":[]},"Ci9DQUlRQUNvZENodHljRjlvT21oakxWRlBRazFYZDBSM1NGWkxWVVI0T1ZObFZHYxAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["communication","responsiveness","punctuality","pricing","professionalism"],"entities":{"technicians":["Raphael"],"services":["emergency-service"],"problems":[]},"one_line_summary":"Customer had an excellent emergency plumbing experience with Copperhead Plumbing, praising clear communication, fast dispatch, and fair pricing from technician Raphael.","key_phrases":["communicated clearly","dispatch a plumber quickly in an emergency situation","quote the job and perform the work in an efficient and timely manner","fair price"]},"Ci9DQUlRQUNvZENodHljRjlvT25SdGN6UkdWREZ0ZDJSdFNqSjNjVzlMYmt3MWJYYxAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism"],"entities":{"technicians":["Justin"],"services":[],"problems":[]},"one_line_summary":"Customer Paul praises Justin for doing an excellent job on the plumbing service.","key_phrases":["excellent job","Thank you"]},"Ci9DQUlRQUNvZENodHljRjlvT2tVMFVHeHdVMmRmVW5obGR6UkJObk5SZUdkUFEyYxAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["problem_resolution","responsiveness"],"entities":{"technicians":["Andrew"],"services":["ac-repair"],"problems":["water-leak"]},"one_line_summary":"Andrew resolved a leak quickly and exceeded the customer's expectations, earning a strong recommendation for Copperhead Plumbing.","key_phrases":["went above and beyond","fix the leak","recommend copperhead plumbing","needs to be fixed ASAP"]},"Ci9DQUlRQUNvZENodHljRjlvT214UlFUVlhZVzVEVVdOc1NHTm5NbXQ0YlU1dmJrRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","technical_knowledge"],"entities":{"technicians":["Dakota","Daniel"],"services":["ac-installation"],"problems":[]},"one_line_summary":"Both Dakota and Daniel provided excellent service for a tankless water heater installation and a separate plumbing matter, earning high praise from the customer.","key_phrases":["Both are great and highly recommended","tankless water heater","Dakota came out","Daniel helped me with a separate matter"]},"Ci9DQUlRQUNvZENodHljRjlvT25BMVkybGFTVUZTTkZOQlVURXpNR1JrYld0UlVHYxAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","cleanliness","communication","pricing","courtesy"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer praises Copperhead Plumbing for their professionalism, clear communication, transparent pricing, and respectful treatment of their home.","key_phrases":["incredibly professional from start to finish","walked us through every step of the process","No surprises, just honesty and transparency","wore booties to keep everything clean"]},"Ci9DQUlRQUNvZENodHljRjlvT21VMk9YRmxZbVozY1dSVVR6RlVObWxOYVdSaFYxRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["responsiveness","scheduling","communication","professionalism","courtesy","cleanliness","problem_resolution","pricing"],"entities":{"technicians":["Dakota","Kathy"],"services":["ac-installation","ac-repair"],"problems":["broken-toilet-parts","old-toilet-replacement"]},"one_line_summary":"Technician Dakota provided a seamless toilet replacement experience with excellent communication, professionalism, and efficiency from booking through completion.","key_phrases":["awesome start to finish","link to track where he was on his way","done in under 3 hours","Highly recommend both the company and Dakota personally"]},"Ci9DQUlRQUNvZENodHljRjlvT21sdmIzaEJkVU5LVnpRMlkyaG9SemszZEVkQ2FtYxAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["responsiveness","problem_resolution","communication"],"entities":{"technicians":["James"],"services":["ac-repair"],"problems":["water-leak"]},"one_line_summary":"Technician James arrived within two hours of a same-day call and fully resolved a water meter leak, even showing the customer the faulty part.","key_phrases":["within 2 hours of calling","same day","fixed by the end of the day","stopped to show me the piece causing the leak"]},"Ci9DQUlRQUNvZENodHljRjlvT21WS01ERjNXVmRTU0c5eVFsOUNSQzFsVm1kS04yYxAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["responsiveness","courtesy"],"entities":{"technicians":[],"services":["ac-repair"],"problems":["broken-garbage-disposal"]},"one_line_summary":"Copperhead Plumbing came out same-day to fix a garbage disposal and provided polite, great service.","key_phrases":["same day","fix my garbage disposal","Very polite","great service"]},"Ci9DQUlRQUNvZENodHljRjlvT21ZeVlsQnRNWEJGU0doNmJGZDVWamxzUlZaQlFuYxAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["technical_knowledge","professionalism"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer highly recommends Copperhead Plumbing LLC for their knowledgeable and professional service.","key_phrases":["Very knowledgeable and professional","Great work","highly recommend"]},"Ci9DQUlRQUNvZENodHljRjlvT2xkVk5ERkVjMjVJUW1jelMweHdVR041TWpkUlNWRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":["James"],"services":[],"problems":[]},"one_line_summary":"Customer had a highly positive experience with technician James, praising his professionalism, knowledge, and friendliness, and plans to return.","key_phrases":["very professional and informative","very pleasant and friendly","continue to use this company","just because of James"]},"Ci9DQUlRQUNvZENodHljRjlvT2taSWNYTlRZMjFMV2tKMldXVXpRM1IxV2kxbVJHYxAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["courtesy","communication","problem_resolution","pricing","responsiveness"],"entities":{"technicians":["Justin"],"services":["ac-repair"],"problems":["water-leak","kitchen-sink-issue","tub-issue"]},"one_line_summary":"Customer Bam Bam is very satisfied with technician Justin's friendly, informative service on their water heater, kitchen sink, and tub, and recommends Copperhead for fast, affordable work.","key_phrases":["very very satisfied","Helpful informational on services needed","fast Affordable Service","definitely would recommend"]},"Ci9DQUlRQUNvZENodHljRjlvT21JMmRqRlJhbDkzWTJKQk4zTkVPRlZHV0VWM1pWRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["punctuality","courtesy","technical_knowledge"],"entities":{"technicians":["James"],"services":[],"problems":[]},"one_line_summary":"Roger had a great experience with technician James, praising his speed, courtesy, and knowledge, calling Copperhead the best.","key_phrases":["fast and courteous","extremely knowledgeable","best in my book","keep them on speed dial"]},"Ci9DQUlRQUNvZENodHljRjlvT21GclNscEVWRTE1TUdSVk1IcGxibmxqWlRCT09VRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["technical_knowledge","courtesy"],"entities":{"technicians":["Daniel"],"services":[],"problems":[]},"one_line_summary":"Customer had a positive experience with technician Daniel, praising his personable manner, knowledge, and efficiency.","key_phrases":["personable, knowledgeable and efficient","would recommend Their services to anyone"]},"Ci9DQUlRQUNvZENodHljRjlvT2tkbmMzaDVjMjAxZVZwRmFUUjBlbmhzY1dNMU5YYxAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","communication","courtesy"],"entities":{"technicians":["Nick","Cassie"],"services":["water-restoration","mold-remediation","restoration"],"problems":["water-leak","mold","restoration-needs"]},"one_line_summary":"A vendor affiliate praises Copperhead Plumbing's integrity, professionalism, and genuine care for homeowners, highlighting Nick and Cassie by name.","key_phrases":["genuine integrity from start to finish","does not cut corners","consistently delivers at a high level","grateful to partner with them"]},"Ci9DQUlRQUNvZENodHljRjlvT205NVgwNDNTMTk1TkRkcExXUnhWUzFFUm5Gd1kxRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["pricing","punctuality","professionalism","courtesy"],"entities":{"technicians":["James"],"services":[],"problems":[]},"one_line_summary":"Patrick had a great experience with technician James, praising his punctuality, professionalism, fair pricing, and humor.","key_phrases":["great service at a fair price","arrived on time","very professional, got the job done right","honest company with an awesome team"]},"Ci9DQUlRQUNvZENodHljRjlvT2pSUFdEVnNNMDgyWVZOdFNHRlJOMlo0UzFWdUxXYxAB":{"sentiment":"positive","sentiment_score":1,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"5-star rating with no written review.","key_phrases":[]},"Ci9DQUlRQUNvZENodHljRjlvT25FeWRYVXRTSGhETUVSd1VYTnlXV3BqZUVoSE1GRRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism","responsiveness"],"entities":{"technicians":["Nick"],"services":["plumbing"],"problems":[]},"one_line_summary":"Customer Dylan Lamprea praised Nick at Copperhead Plumbing for great and fast service and would recommend him.","key_phrases":["great and fast service","would def recommend","Nick at Copperhead Plumbing"]},"Ci9DQUlRQUNvZENodHljRjlvT21wRE5tYzJRbUpMVmw4emFIVjFiSFEyYm5GMFRrRRAB":{"sentiment":"positive","sentiment_score":0.75,"aspects_mentioned":["professionalism","cleanliness","pricing"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer praises the professionalism and cleanliness of the service but notes it is expensive, with no overall complaints.","key_phrases":["Professional in every respect","Smart clean operation","expensive, but no complaints"]},"Ci9DQUlRQUNvZENodHljRjlvT2tveFNIZG1URXhSUzBKTlRHdE9hbXhTWjI5T1NHYxAB":{"sentiment":"negative","sentiment_score":-0.7,"aspects_mentioned":["pricing","professionalism","communication"],"entities":{"technicians":["Cassie"],"services":[],"problems":["obtaining-a-free-quote"]},"one_line_summary":"Customer was improperly charged for a free quote and denied access to speak with a plumber, resulting in a negative experience.","key_phrases":["charge me 80 dollars to get a free quote","really unprofessional","refused to allow me to speak to any plumbers","work on training for this department"]},"Ci9DQUlRQUNvZENodHljRjlvT2tOUGFFcEVNSGMyY0hkc00yMXBUR2RQZEZOeVpXYxAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["courtesy","professionalism","communication","technical_knowledge"],"entities":{"technicians":["Dakota"],"services":["ac-repair"],"problems":["unspecified-plumbing-problem-requiring-diagnosis-and-repair"]},"one_line_summary":"Customer praises technician Dakota for his courteous, professional manner and clear communication throughout the diagnosis and repair process.","key_phrases":["excellent plumber","Courteous and professional","walked us through diagnosing the problem","recommend him for a raise and a promotion"]},"Ci9DQUlRQUNvZENodHljRjlvT2pSdU5sUkRORWxTU0d0WlpHY3hTVEJ2UTNaRU0xRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["technical_knowledge","pricing"],"entities":{"technicians":["Daniel"],"services":["ac-repair"],"problems":["water-leak"]},"one_line_summary":"Customer was very pleased with Daniel's quick, efficient work on a water line issue at a great price.","key_phrases":["quick and efficient","terrifically priced","very pleased","use again for any plumbing needs"]},"ChdDSUhNMG9nS0VJQ0FnSURiZ19HZDhnRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["responsiveness","professionalism","technical_knowledge","problem_resolution","courtesy"],"entities":{"technicians":["Justin","James"],"services":["ac-repair","maintenance","ac-installation"],"problems":["loose-toilet-from-prior-installation","major-sewage-overflow","water-leak"]},"one_line_summary":"James expertly resolved a severe sewage overflow by clearing a heavily clogged drain line, while Justin later went above and beyond to fix a loose toilet by replacing the flange.","key_phrases":["responded quickly and handled everything with incredible professionalism","didn't stop until he was sure the issue was completely resolved","went above and beyond","leave things in better condition than before"]},"Ci9DQUlRQUNvZENodHljRjlvT2xkbmVXdzJjVEZ6WDNZdGFWQXpYMFZaUjBwMWQzYxAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["courtesy","technical_knowledge","pricing","professionalism"],"entities":{"technicians":["Raphael"],"services":["ac-installation"],"problems":["garbage-disposal-replacement-needed"]},"one_line_summary":"Customer Diana Reese praised technician Raphael for his courtesy and knowledge during a garbage disposal replacement at a good price.","key_phrases":["excellent service","very nice and knowledgeable","replaced my garbage disposal for a good price","You sent me a good technician"]},"Ci9DQUlRQUNvZENodHljRjlvT2kxUGJXeG1hMlEyYjB3emQwSm9kV2xJTkRSTk9HYxAB":{"sentiment":"positive","sentiment_score":0.88,"aspects_mentioned":["courtesy","professionalism","communication","scheduling","responsiveness","pricing","technical_knowledge"],"entities":{"technicians":["Cassie","Justin"],"services":["ac-repair","ac-installation","in-home-inspection"],"problems":["water-leak"]},"one_line_summary":"First-time customers had a positive experience with courteous staff and a reasonably priced inspection visit for a garbage disposal leak, though they deferred the repair pending a kitchen sink replacement decision.","key_phrases":["very courteous and professional","explaining in detail all our possible options","far more reasonable than other companies","initial consult fee would be applied toward the cost"]},"Ci9DQUlRQUNvZENodHljRjlvT2pKYWQyOTViVFpOZUhkWk9EbGxWVk5KUkZjelZrRRAB":{"sentiment":"positive","sentiment_score":1,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"5-star rating with no written review.","key_phrases":[]},"Ci9DQUlRQUNvZENodHljRjlvT2xOcFdXVllObWhuWjFOalQyOUdlRjk1ZEdsMmNuYxAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer praised the technician's excellent work and pleasant demeanor.","key_phrases":["work was excellent","very nice"]},"Ci9DQUlRQUNvZENodHljRjlvT21ka1UxOWlVek50UldsUU0yZFNWVWxzVDJ0dExYYxAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["communication","cleanliness","professionalism"],"entities":{"technicians":["Andrew"],"services":[],"problems":[]},"one_line_summary":"Rosalie praised Andrew for excellent service, clear communication, and tidiness, and would highly recommend Copperhead Plumbing.","key_phrases":["Excellent service","explained everything he was going to do","very neat","Would highly recommend"]},"Ci9DQUlRQUNvZENodHljRjlvT21Nd2EwMTJWell6VW1WMWJWazVTVWxLUjNWNmEwRRAB":{"sentiment":"positive","sentiment_score":0.98,"aspects_mentioned":["professionalism","technical_knowledge","courtesy","problem_resolution"],"entities":{"technicians":["James"],"services":["ac-installation"],"problems":["natural-gas-barbecue-installation","outdoor-sink-installation"]},"one_line_summary":"Customer praises James Ely of Copperhead Plumbing for his exceptional workmanship, meticulous attention to detail, integrity, and professionalism during a natural gas barbecue and outdoor sink installation.","key_phrases":["quality of his work was exceptional","meticulous and takes tremendous pride","integrity and professionalism","rare to find someone who cares this much"]},"Ci9DQUlRQUNvZENodHljRjlvT2tscFJVZGFVVWxOVEZkdmRsb3pjRkIyZGtSaGQyYxAB":{"sentiment":"positive","sentiment_score":1,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"5-star rating with no written review.","key_phrases":[]},"Ci9DQUlRQUNvZENodHljRjlvT2s5WVJXaFlVVTFUZUZWYVpUZFpNbTFHVUd0VFozYxAB":{"sentiment":"positive","sentiment_score":1,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"5-star rating with no written review.","key_phrases":[]},"Ci9DQUlRQUNvZENodHljRjlvT2xSaVVtZDRWSGMyUkV0SVowdzBheTFPUlhSQ1VIYxAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["technical_knowledge","communication","cleanliness"],"entities":{"technicians":["Justin"],"services":["ac-installation"],"problems":["water-leak"]},"one_line_summary":"Technician Justin efficiently replaced the water heater, communicated clearly, and left the area clean.","key_phrases":["replaced the water heater quickly and efficiently","Explained everything really well","cleaned up after","Great job"]},"Ci9DQUlRQUNvZENodHljRjlvT21aQldITklTWFJIUTBKa2N6UkhSVWRMUW1wamJYYxAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism"],"entities":{"technicians":["James"],"services":["bathroom-plumbing"],"problems":[]},"one_line_summary":"Technician James did an excellent job on two bathrooms and the customer highly recommends the service.","key_phrases":["spectacular job","two bathrooms","Highly recommend"]},"Ci9DQUlRQUNvZENodHljRjlvT21jeE5IUjVaa053ZVVWRFlUbFJWV1ptVEZSNE4zYxAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["responsiveness","problem_resolution"],"entities":{"technicians":["Daniel"],"services":["emergency-service"],"problems":["plumbing-emergency"]},"one_line_summary":"Customer had a plumbing emergency and was highly satisfied with Copperhead's quick response and Daniel's excellent work.","key_phrases":["plumbing emergency","responded very quickly","did a great job","very appreciative"]},"Ci9DQUlRQUNvZENodHljRjlvT21waFFXTkllSEZZZVc1c01IbHdVR3B4TUU0MlIzYxAB":{"sentiment":"positive","sentiment_score":1,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"5-star rating with no written review.","key_phrases":[]},"Ci9DQUlRQUNvZENodHljRjlvT2kxVFZtWndUM2R1UkZWeU5HNDVWV2xpWVZZNWFsRRAB":{"sentiment":"positive","sentiment_score":1,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"5-star rating with no written review.","key_phrases":[]},"Ci9DQUlRQUNvZENodHljRjlvT21jMFkwUnVXVWxrZEhKQ1NEUlZUMnA1V1dZeFdVRRAB":{"sentiment":"positive","sentiment_score":1,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"5-star rating with no written review.","key_phrases":[]},"Ci9DQUlRQUNvZENodHljRjlvT2taUFExcEhaSE5PWWxkT1RsQldhMjg1ZGtjNVJrRRAB":{"sentiment":"positive","sentiment_score":1,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"5-star rating with no written review.","key_phrases":[]},"Ci9DQUlRQUNvZENodHljRjlvT2toUmRUUXpaVkJVVDNOdldIWTNVa0pmTnpGWFkyYxAB":{"sentiment":"positive","sentiment_score":1,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"5-star rating with no written review.","key_phrases":[]},"Ci9DQUlRQUNvZENodHljRjlvT21GeFJWcEtja2RHUzI5WVkyUjBSWE5RTWpkQ2FXYxAB":{"sentiment":"positive","sentiment_score":0.55,"aspects_mentioned":["professionalism","punctuality","pricing","communication","courtesy"],"entities":{"technicians":["Andrew"],"services":["plumbing"],"problems":[]},"one_line_summary":"Andrew was professional, punctual, and communicative, though the customer found the pricing excessive but acknowledged value for money.","key_phrases":["professional and prompt","let me sit and learn from him","prices which I found excessive","you get what you pay for"]},"Ci9DQUlRQUNvZENodHljRjlvT2s1SFNURXpaV1kwVEVWSldtMTNVRTVJTnkxd1NuYxAB":{"sentiment":"positive","sentiment_score":1,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"5-star rating with no written review.","key_phrases":[]},"Ci9DQUlRQUNvZENodHljRjlvT25ScGNWQTNNMFl6YVVSTGFUVk5ZVjgwYzA5RVRWRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["technical_knowledge","problem_resolution"],"entities":{"technicians":["Dakota"],"services":["diagnostic-service"],"problems":["mysterious-plumbing-problem","potential-need-for-new-lines-throughout-the-house"]},"one_line_summary":"Technician Dakota creatively diagnosed a mysterious plumbing issue, saving the customer from a costly whole-house repiping.","key_phrases":["mysterious problem","creatively diagnose it","saved me from running new lines","Dakota was great"]},"Ci9DQUlRQUNvZENodHljRjlvT210dU1uZzNVemxCYWs5dGRVeEVkVTlRZEZSYVUzYxAB":{"sentiment":"positive","sentiment_score":1,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"5-star rating with no written review.","key_phrases":[]},"Ci9DQUlRQUNvZENodHljRjlvT2pSMlRIRnBYMUJKVEMxNGJqQTFTVWgxZUZnNFJFRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["courtesy","professionalism","punctuality"],"entities":{"technicians":["Dakota"],"services":["ac-repair"],"problems":["busted-garden-hose-pipe"]},"one_line_summary":"Customer praises Dakota and the team for courteous, fast, and professional work fixing a busted garden hose pipe.","key_phrases":["Courteous, fast, and professional","solid, professional job","busted garden hose pipe","Thank you Dakota and the rest of the team"]},"Ci9DQUlRQUNvZENodHljRjlvT2toc1RGaDRhelphTjBvNFpFaFJNR2h1TWt0VFIzYxAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer appreciated the honest and quality work provided by Copperhead Plumbing LLC.","key_phrases":["great honest work","so much appreciated"]},"Ci9DQUlRQUNvZENodHljRjlvT2xkcGIyTXhhRWR5YVZRdE16TlRWSFpxZGxoVE5GRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["technical_knowledge","communication","professionalism"],"entities":{"technicians":["Andrew"],"services":["plumbing"],"problems":["kitchen-sink-issues"]},"one_line_summary":"Technician Andrew impressed the customer by clearly explaining options and doing a phenomenal job fixing kitchen sink issues.","key_phrases":["Andrew was great","explained the options very clearly","phenomenal job","recommend Cooperhead Plumbing and Andrew"]},"Ci9DQUlRQUNvZENodHljRjlvT21SR2JHaGZhVXh5V0VjeExWUjNOMk4wVjE5cWRFRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["punctuality","courtesy","technical_knowledge","professionalism"],"entities":{"technicians":["Justin"],"services":[],"problems":[]},"one_line_summary":"Technician Justin was praised for being prompt, courteous, and highly proficient in completing an extensive job efficiently.","key_phrases":["Prompt, courteous, and very proficient","attention to detail","extensive job done effectively","short amount of time"]},"Ci9DQUlRQUNvZENodHljRjlvT21jNGJIcFVTbms1VlRCSlIzVmpaVVZPUjNoVk1HYxAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism"],"entities":{"technicians":["Andrew"],"services":["plumbing"],"problems":[]},"one_line_summary":"Customer praises Andrew for excellent and diligent plumbing service.","key_phrases":["Excellent service","Diligent Plumber","Thank you Andrew"]},"Ci9DQUlRQUNvZENodHljRjlvT2s5ZlowMUpaVlJDT0dWRFNsSjViV1JJWjJGeVRIYxAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["courtesy","punctuality","cleanliness","professionalism"],"entities":{"technicians":["James"],"services":[],"problems":[]},"one_line_summary":"Customer was very pleased with James's courteous, speedy, and exceptionally clean plumbing work.","key_phrases":["courteous, speedy, and exceptionally clean","organization skills were excellent","clean-up was meticulous","very pleased with his work"]},"Ci9DQUlRQUNvZENodHljRjlvT25ka2FIUk5TRTVMU21SZmFsOHdWVjlKWkZkR1VYYxAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["courtesy","technical_knowledge","professionalism"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"João gave a 5-star review praising the team as friendly, knowledgeable, and professional.","key_phrases":["Friendly","informed","professional"]},"Ci9DQUlRQUNvZENodHljRjlvT25GVVJWZE9TeTFEUWxScWQyTmlTa0pGT1Y5S1RIYxAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["problem_resolution","technical_knowledge"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer praises Copperhead Plumbing for quickly diagnosing and resolving their issue and would recommend them.","key_phrases":["very quick at finding my problem","even faster repairing it","will definitely recommend them"]},"Ci9DQUlRQUNvZENodHljRjlvT2pobGNsVmlWRTR6T0RKU0xUZFpSM1E0WVc5U1kxRRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer expressed strong appreciation for the service received from Copperhead Plumbing LLC.","key_phrases":["Great service","Thank you so much","Appreciate it"]},"Ci9DQUlRQUNvZENodHljRjlvT2xJMmRsOUZkRVZJV2s1Wk9YbHBRamhIU3pOVGFrRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["punctuality","courtesy","professionalism","problem_resolution"],"entities":{"technicians":["Raphael"],"services":["ac-installation","annual-service-program"],"problems":["water-leak"]},"one_line_summary":"Raphael delivered a flawless, on-time water heater replacement, impressing the customer enough to request him again and enroll in the annual service program.","key_phrases":["on time, polite, professional","effective water heater replacement with no glitches","would request him again","signed up for annual service program"]},"Ci9DQUlRQUNvZENodHljRjlvT21SamJIazBTbkZGWlZaR2RtY3hTVmhRZFZWTGQyYxAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["communication","pricing","professionalism"],"entities":{"technicians":["Daniel"],"services":[],"problems":[]},"one_line_summary":"Technician Daniel impressed the customer by answering questions thoroughly, offering multiple options, and showing flexibility on pricing.","key_phrases":["answered all our questions","provided us with different options","flexible on the price","Highly recommended"]},"Ci9DQUlRQUNvZENodHljRjlvT2xKYWFXbDRialZCUVZCMWVGSm5jM0ZZVXpseGFrRRAB":{"sentiment":"positive","sentiment_score":1,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"5-star rating with no written review.","key_phrases":[]},"Ci9DQUlRQUNvZENodHljRjlvT2xSS1R6bGlXSE51YXpCT1pXUnpXR1pyYWtKQ2NWRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism"],"entities":{"technicians":["Andrew"],"services":["plumbing"],"problems":[]},"one_line_summary":"Customer Janet Thomas gave a 5-star review praising Andrew from Copperhead Plumbing for excellent service.","key_phrases":["Excellent plumbing service","Andrew with Copperhead Plumbing"]},"Ci9DQUlRQUNvZENodHljRjlvT2xkR01EUnFVbEpLYjA5NWVrWnljV3MyV1V4WFRuYxAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["responsiveness","problem_resolution","communication","professionalism","scheduling"],"entities":{"technicians":["Andrew","Dakota"],"services":["ac-repair"],"problems":["water-leak"]},"one_line_summary":"Stephon praises Andrew and Dakota from Copperhead Plumbing for their responsiveness, professionalism, and efficient resolution of a contractor-caused leak.","key_phrases":["came out at the last minute","clearly explained the issue","resolve it efficiently","responsiveness, professionalism, and quality work"]},"Ci9DQUlRQUNvZENodHljRjlvT20xUmIyNU9NRFF5YmtGWFVHUm5NV1Z1TVcxdVNrRRAB":{"sentiment":"positive","sentiment_score":1,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"5-star rating with no written review.","key_phrases":[]},"Ci9DQUlRQUNvZENodHljRjlvT25oNGJVUndVMGhRTTFSeU1FdGZhRzk2VUhoMk1IYxAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["pricing","professionalism"],"entities":{"technicians":[],"services":["ac-installation"],"problems":["water-leak"]},"one_line_summary":"Customer had a water heater installed at a price significantly lower than competitor quotes and praised the overall service.","key_phrases":["Best plumber experience in south florida","Amazing service","1300-1600 lower than my other quotes","would definitely recommend"]},"Ci9DQUlRQUNvZENodHljRjlvT2tkcFQxZzBhM1EyVTBabmNEZFpOQzFpTkY5bVNtYxAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["responsiveness","problem_resolution","communication","scheduling"],"entities":{"technicians":["Nick","Daniel"],"services":["plumbing"],"problems":[]},"one_line_summary":"First-time customer praises fast arrival, quick job completion, and strong communication from both staff and the office.","key_phrases":["showed up fast","got the job done faster","office was communicative","scheduled right away"]},"Ci9DQUlRQUNvZENodHljRjlvT2prMVRHUXRkVUp1VVRoUFptTk5kV3g1ZGpGUGEyYxAB":{"sentiment":"positive","sentiment_score":1,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"5-star rating with no written review.","key_phrases":[]},"Ci9DQUlRQUNvZENodHljRjlvT2s1d1IxaExWa3BKWWpkV1gwdFliRFptZEhSR2NIYxAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["technical_knowledge","problem_resolution"],"entities":{"technicians":["Justin"],"services":[],"problems":[]},"one_line_summary":"Technician Justin quickly diagnosed and resolved the issue, earning high praise from the customers.","key_phrases":["phenomenal","quickly assessed the issue","fixed it within minutes"]},"Ci9DQUlRQUNvZENodHljRjlvT2psamFYUXRaalZxVTBzNU1tWmFVV3BXVDJsNFdWRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["technical_knowledge","problem_resolution","professionalism","communication"],"entities":{"technicians":["Raphael","Nick"],"services":["ac-repair","ac-installation"],"problems":["well-pump-failure","pressure-tank-issues","multiple-plumbing-problems"]},"one_line_summary":"Technician Raphael thoroughly diagnosed and resolved multiple well pump and pressure tank issues, replacing all plumbing and staying late to ensure everything was perfectly balanced.","key_phrases":["tried a lot of different strategies to pinpoint the problem","gave us ideas and choices","reconfigured everything so we had less 90 degree turns","didn't leave till after 6p when he knew it was all running perfectly"]},"Ci9DQUlRQUNvZENodHljRjlvT25oemEyUm5hR1ZQTlZodFozWTRWa2hTWVZoeVIzYxAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["punctuality","cleanliness","courtesy"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer praises the technician for being prompt, thorough, clean, and extremely friendly, and says they would refer the company every time.","key_phrases":["Prompt and through","Very clean operation","Extremely friendly tech","Would refer them everytime"]},"Ci9DQUlRQUNvZENodHljRjlvT21aTE4yRkNjMFpDUmxCMVIzcGZWVXQwTjFocmJYYxAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["responsiveness","technical_knowledge"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer praised Copperhead Plumbing for fast, knowledgeable service during an urgent situation.","key_phrases":["fast service","in a jam","knowledgeable and helpful"]},"Ci9DQUlRQUNvZENodHljRjlvT2xKTWFtUnRWVGxrTVdwU2IydzRRM2ROTm1sQ05uYxAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["pricing","professionalism"],"entities":{"technicians":["Nick"],"services":[],"problems":[]},"one_line_summary":"Customer praises Nick and his team for fair pricing and quality workmanship.","key_phrases":["Nick and his team are amazing","Fair priced","quality contractors"]},"Ci9DQUlRQUNvZENodHljRjlvT25KNFlXZDNhVEkzVTB0TFZUQldWRGRSYXpKWVFYYxAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["responsiveness","courtesy","technical_knowledge","professionalism","problem_resolution"],"entities":{"technicians":["Andrew"],"services":["ac-repair"],"problems":[]},"one_line_summary":"Customer praises Andrew for fast response, pleasant demeanor, and professional, knowledgeable service, expressing full satisfaction and intent to return.","key_phrases":["Response and repair very fast","very pleasant to deal with","very knowledgeable and professional","will definitely use Copperhead Plumbing again"]},"Ci9DQUlRQUNvZENodHljRjlvT2xaWU4zRXhRMGd6TTNZeWJYVkhaSFpNTUhWdE5rRRAB":{"sentiment":"positive","sentiment_score":1,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"5-star rating with no written review.","key_phrases":[]},"Ci9DQUlRQUNvZENodHljRjlvT2toU1pqbFBaVU5qY0hsQlp6YzBZMUpEUjFabmFtYxAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","communication","pricing","cleanliness"],"entities":{"technicians":["Dakota"],"services":["ac-installation"],"problems":[]},"one_line_summary":"Technician Dakota delivered professional, friendly service by explaining options and pricing, completing the installation, and cleaning up afterward.","key_phrases":["Very professional and friendly","Explained my options and their prices","cleaned up nicely","Five stars plus"]},"Ci9DQUlRQUNvZENodHljRjlvT201RFR6WnBYMVZVTlU0elFrdFVSMlF3ZUhwaFpVRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["communication","professionalism","cleanliness"],"entities":{"technicians":["James"],"services":["ac-installation"],"problems":["emergency-stops-needed-replacement"]},"one_line_summary":"Customer had emergency stops replaced by technician James, praising his thorough communication and professionalism throughout the service.","key_phrases":["Great service from beginning to end","explained every detail and answered all questions","Loved his red rug","wouldn't hesitate to call Copperhead in the future"]},"Ci9DQUlRQUNvZENodHljRjlvT2xGaVQwZEtUbk5MTUV4dlVVOWZTR3BRVVdWMWNIYxAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism"],"entities":{"technicians":["James"],"services":[],"problems":[]},"one_line_summary":"Customer had an excellent experience with technician James and plans to use the service again.","key_phrases":["sum up the service in 1 word...Excellent","professional and fantastic","will be using again when needed"]},"Ci9DQUlRQUNvZENodHljRjlvT21oSlgxaHNhVnBwY0cxaGJ6UktWV0ZWVWtWcE1HYxAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer gave a brief but positive review praising the speed and professionalism of the service.","key_phrases":["Quick","professional"]},"Ci9DQUlRQUNvZENodHljRjlvT21OUWFVNXlRa2t0TUdZeFIyRlRNVFJEWkZOcWExRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","punctuality","problem_resolution","communication"],"entities":{"technicians":["James"],"services":["ac-repair"],"problems":["unspecified-plumbing-issue-requiring-immediate-resolution-and-a-larger-underlying-fix"]},"one_line_summary":"Technician James provided professional, timely service and offered multiple options to address both an immediate and larger plumbing issue.","key_phrases":["extremely professional","timely","resolving the immediate issue","several options to fix the bigger issue"]},"Ci9DQUlRQUNvZENodHljRjlvT200M1pVSTBOV04zUkc0MVpESnVOemRRWnpsVU5GRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["responsiveness","problem_resolution"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer called in the morning, received same-day service after lunch, and is very happy with the completed job.","key_phrases":["called in the AM and they were there after lunch","completed the job","very very happy","highly recommend Copperhead"]},"Ci9DQUlRQUNvZENodHljRjlvT25aYVF6Sk9USFJKWlhSQldtOHpSMFp3ZDB4Q2NIYxAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["responsiveness","courtesy","technical_knowledge","communication","pricing"],"entities":{"technicians":["James"],"services":["ac-repair"],"problems":["unspecified-plumbing-issue"]},"one_line_summary":"Technician James provided prompt, compassionate, and thorough plumbing service at a fair price, keeping the customer informed throughout.","key_phrases":["came out as soon as possible","compassionate and respectful","thorough in his diagnosis","cost was very fair"]},"Ci9DQUlRQUNvZENodHljRjlvT2pBM05EVnljMU5RVjNwc1NWcEVUVmhpV201NFlXYxAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism","technical_knowledge"],"entities":{"technicians":["Justin"],"services":["plumbing-inspection"],"problems":[]},"one_line_summary":"Technician Justin impressed the customer with his professional assessment and apparent passion for his work.","key_phrases":["examined the situation","provided his professional opinion","did a great job","enjoys being a plumber"]},"Ci9DQUlRQUNvZENodHljRjlvT201S2JHeEViVlJPUjI1eVMwdG9aSGxGZURKVFoyYxAB":{"sentiment":"positive","sentiment_score":1,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"5-star rating with no written review.","key_phrases":[]},"Ci9DQUlRQUNvZENodHljRjlvT25SalQwb3dSVmxhVDNGRlQzRlFSMWQzYVdGeVIxRRAB":{"sentiment":"positive","sentiment_score":0.75,"aspects_mentioned":["professionalism","communication"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"The technician did a good job and professionally explained the work being done.","key_phrases":["very good job","explained what he was doing","very professional"]},"Ci9DQUlRQUNvZENodHljRjlvT25kMlgwOWtjbFpCU0VKUk5XOTZMVkUwTWpacVNGRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["courtesy","professionalism"],"entities":{"technicians":["James"],"services":["ac-installation"],"problems":["water-leak"]},"one_line_summary":"James from Copperhead Plumbing did an excellent job replacing a hot water heater and was praised for great customer service and respectful demeanor.","key_phrases":["great customer service","Very respectful","Awesome job","highly recommended"]},"Ci9DQUlRQUNvZENodHljRjlvT210bVZXMUdhemh1UzB4bVNuVmtjWFpaVVZKc1dWRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism"],"entities":{"technicians":["Andrew"],"services":[],"problems":[]},"one_line_summary":"Customer enthusiastically praises Andrew from Copperhead Plumbing and gives a strong 5-star recommendation.","key_phrases":["Andrew from Copperhead Plumbing was fantastic","Highly recommend","5 star"]},"Ci9DQUlRQUNvZENodHljRjlvT2tGeGNGODRkM1F4Um5OaVpXTndZbkpWWkhWR09GRRAB":{"sentiment":"positive","sentiment_score":0.8,"aspects_mentioned":["professionalism"],"entities":{"technicians":["James"],"services":[],"problems":[]},"one_line_summary":"Customer praises technician James for doing a great job.","key_phrases":["great job","James did a great job"]},"Ci9DQUlRQUNvZENodHljRjlvT2pnNGMwWm9hM0E0TURJM1NqZGhTM05uY0doa1FWRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["responsiveness","problem_resolution"],"entities":{"technicians":["Andrew"],"services":["emergency-service"],"problems":["plumbing-emergency"]},"one_line_summary":"Maria had a great experience with Copperhead Plumbing after Andrew quickly responded to a plumbing emergency the next morning.","key_phrases":["Andrew was great","plumbing emergency","came the next morning","will definitely use them again"]},"Ci9DQUlRQUNvZENodHljRjlvT21Kck4xcHFZbmxtVFZKU1VqY3dSR1ZYYWtZNVJFRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["technical_knowledge","professionalism"],"entities":{"technicians":["Justin"],"services":["plumbing"],"problems":[]},"one_line_summary":"Customer highly praises technician Justin for his efficiency and informative approach, strongly recommending Copperhead Plumbing.","key_phrases":["worked efficiently","very informative in showing me what he did","would definitely recommend"]},"Ci9DQUlRQUNvZENodHljRjlvT21KamJIVmZaVVp2Y2paMFZYaFJVRk51UTBJMVkxRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["communication","pricing"],"entities":{"technicians":["Daniel"],"services":[],"problems":[]},"one_line_summary":"Alison had a great experience with Copperhead Plumbing, praising Daniel and the team for clear communication and fair service.","key_phrases":["great experience","super communicative","great fair service","Daniel and team"]},"Ci9DQUlRQUNvZENodHljRjlvT21KTFl6bFNlVGg2VWpWelN6QkVWbEZTY0dSMlFuYxAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["responsiveness","technical_knowledge","professionalism","pricing"],"entities":{"technicians":["James"],"services":["emergency-service"],"problems":["plumbing-emergency"]},"one_line_summary":"James responded quickly to a plumbing emergency, resolved the issue efficiently, and charged a fair price.","key_phrases":["lifesaver","arrived quickly","diagnosed the issue immediately","very fair with his pricing"]},"Ci9DQUlRQUNvZENodHljRjlvT2kxSU9XZHBTakJWYVRSbWVUZGlaRXBCVVZGZlJWRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism","technical_knowledge"],"entities":{"technicians":["James"],"services":[],"problems":[]},"one_line_summary":"Customer praises technician James for his professionalism, quality of work, and positive character.","key_phrases":["professional and performed quality work","great person","James"]},"Ci9DQUlRQUNvZENodHljRjlvT2kxbU5IZGtTSHAzTkRKQ1dteFpUWEptUXpsTk1XYxAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["responsiveness","professionalism","scheduling","technical_knowledge","communication","courtesy"],"entities":{"technicians":["Cassie","Melissa","Raphael"],"services":["ac-repair"],"problems":["urgent-plumbing-matter-over-a-holiday-weekend"]},"one_line_summary":"Debbie had an excellent first experience with Copperhead Plumbing, praising quick emergency responsiveness, knowledgeable and friendly staff, and exceptional communication from technician Raphael.","key_phrases":["responded quickly","reliable, honest, and professional","set up the service appointments in no time","communication was exceptional"]},"Ci9DQUlRQUNvZENodHljRjlvT25GWU5DMUVabnBvZVZCSmFFaFJXSGRFU1VaaU9GRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["responsiveness","punctuality","technical_knowledge","problem_resolution","professionalism","courtesy","communication"],"entities":{"technicians":["Dakota"],"services":["ac-installation","warranty-coordination"],"problems":["water-leak","warranty-coverage-lapsed-after-builder-stopped-servicing"]},"one_line_summary":"Customer praises Dakota and Copperhead Plumbing for their prompt, knowledgeable, and seamless handling of a leaking water heater replacement under manufacturer warranty.","key_phrases":["arrived exactly on time","seamlessly handled all of the warranty coordination","diagnosis to completion in under four hours","what could have been a nightmare turned into a smooth, stress-free experience"]},"ChdDSUhNMG9nS0VJQ0FnSURKdGZuSW9RRRAB":{"sentiment":"positive","sentiment_score":0.88,"aspects_mentioned":["technical_knowledge","pricing","punctuality","problem_resolution"],"entities":{"technicians":["Rafael"],"services":["ac-repair","camera-inspection"],"problems":["rotted-cast-iron-pipes"]},"one_line_summary":"Long-time customer praises Copperhead Plumbing for expert cast iron pipe repair, fair pricing, and on-time completion by technician Rafael.","key_phrases":["well versed in dealing with the rotted cast iron pipes","took the extra time to see what else was going on with the camera","very fair price","work done well and on time"]},"Ci9DQUlRQUNvZENodHljRjlvT2xkMWJ6QjBMV3MwU1ROR09YRnNTMnBKUkVab1NsRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","punctuality","cleanliness","technical_knowledge"],"entities":{"technicians":["Dakota"],"services":[],"problems":[]},"one_line_summary":"Technician Dakota received high praise for being professional, thorough, timely, and neat during the service visit.","key_phrases":["professional and amazingly helpful","thorough, timely and neat","Dakota"]},"Ci9DQUlRQUNvZENodHljRjlvT2xwV01HeGZRVWRyU25GQ1ZuSldkV294UjJGNllVRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["responsiveness","professionalism","communication","punctuality","cleanliness","courtesy"],"entities":{"technicians":["Rafael"],"services":["emergency-service"],"problems":["emergency-plumbing-issue"]},"one_line_summary":"Copperhead Plumbing responded within an hour on Christmas Eve and technician Rafael professionally resolved the emergency, leaving the home clean and completing the job on time.","key_phrases":["came out within the hour","very professional and a very kind person","explained everything that needed to be done","left everything clean and tidy"]},"Ci9DQUlRQUNvZENodHljRjlvT25CVlFXdHZkVFk1ZG01Rloxa3dRa2x4Y1U1SU1uYxAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","pricing","courtesy","problem_resolution"],"entities":{"technicians":["Nick","James"],"services":["plumbing"],"problems":["unspecified-urgent-plumbing-issue"]},"one_line_summary":"Customer Edan Clark highly praises Nick and James at Copperhead Plumbing for being trustworthy, efficient, reasonably priced, and professional during an urgent situation.","key_phrases":["Nick and James are FANTASTIC","trustworthy, honest, efficient","super friendly/professional","highly recommend Copperhead Plumbing"]},"Ci9DQUlRQUNvZENodHljRjlvT2pSaWVEbHVNMjFUVVZWQlFVNXFTRkprUWtOTk4xRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["responsiveness","professionalism","courtesy","problem_resolution"],"entities":{"technicians":["James"],"services":["ac-repair"],"problems":["broken-hose-bib"]},"one_line_summary":"Copperhead Plumbing responded same-day on New Year's Eve to fix a broken hose bib, with technician James completing the job quickly and professionally.","key_phrases":["fixed by afternoon","friendly and professional","got the job done quick","New Year's Eve morning"]},"Ci9DQUlRQUNvZENodHljRjlvT2w5dFNuTmlTVWxaT1VKM2NVOXRVa0l4TjBsbmFIYxAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism"],"entities":{"technicians":["Raphael"],"services":[],"problems":[]},"one_line_summary":"Customer was impressed by Raphael's efficiency and professionalism and plans to use Copperhead Plumbing again in the future.","key_phrases":["efficient and professional","keep Copperhead in mind for future issues"]},"Ci9DQUlRQUNvZENodHljRjlvT2xFNGJWYzRYMFUxVm5RMmFXdDFiazFmUVVWeVZrRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["punctuality","technical_knowledge","professionalism","courtesy","responsiveness"],"entities":{"technicians":["James"],"services":[],"problems":[]},"one_line_summary":"Customer praises technician James for his prompt arrival, knowledgeable service, and courteous professionalism after a same-day response from Copperhead Plumbing.","key_phrases":["just a few hours after we called","arrived on time","performed his work diligently and courteously","very knowledgeable professional"]},"Ci9DQUlRQUNvZENodHljRjlvT2tad1YyZFZWazl4UTBwcVozQlhUR0ZETVhZNGFGRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["responsiveness","professionalism","problem_resolution"],"entities":{"technicians":[],"services":["ac-repair"],"problems":["plumbing-issue"]},"one_line_summary":"Customer praised Copperhead Plumbing for their fast response and professional resolution of a plumbing issue.","key_phrases":["came out right away","fixed my plumbing issue with ease","Quick, easy, professional"]},"Ci9DQUlRQUNvZENodHljRjlvT25sWVNXWTBWV293Y0ZnNVdEZHFYMFZGUkZaSWQxRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["responsiveness","punctuality","professionalism","communication","technical_knowledge","scheduling"],"entities":{"technicians":["Cassie","James"],"services":["ac-repair"],"problems":["garbage-disposal-broke-on-christmas-evening"]},"one_line_summary":"Copperhead Plumbing delivered same-day garbage disposal repair the day after Christmas, with friendly phone support from Cassie and fast, professional on-site service from James.","key_phrases":["same day repair","fixed our garbage disposal quickly and professionally","He even gave me some cleaning tips","always good to have a plumber you can rely on"]},"Ci9DQUlRQUNvZENodHljRjlvT2t0UFdqUlZhbEF0VTNsUFIyaElTa1JGTVhWa2RIYxAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["scheduling","communication","punctuality","courtesy","cleanliness","professionalism","problem_resolution"],"entities":{"technicians":["James"],"services":["ac-installation"],"problems":["toilet-replacement-needed"]},"one_line_summary":"Customer Cynthia had a seamless, stress-free experience with Copperhead Plumbing, praising the scheduling team and technician James for punctuality, professionalism, and quality toilet replacement work.","key_phrases":["professionalism and efficiency of the scheduling team","punctual, courteous, and did an outstanding job","cleaned up after himself","entire experience exceeded my expectations"]},"Ci9DQUlRQUNvZENodHljRjlvT25CSVJtaFRRa1poVlVGdVZHODRUblk1WldkbVJtYxAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["responsiveness","punctuality","technical_knowledge","professionalism"],"entities":{"technicians":["Justin"],"services":["emergency-service"],"problems":["unspecified-emergency"]},"one_line_summary":"Technician Justin responded quickly to a Saturday morning emergency and provided prompt, knowledgeable service.","key_phrases":["within a few hours of our emergency","Saturday morning","Prompt and knowledgeable service","Justin was great"]},"Ci9DQUlRQUNvZENodHljRjlvT2sxSE5EVnJTR3RHZGtjeVpIcFdVbVJPTFc5eVdsRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["technical_knowledge","professionalism","courtesy","communication","pricing"],"entities":{"technicians":["Justin"],"services":[],"problems":[]},"one_line_summary":"Technician Justin impressed the customer with his knowledge, professionalism, courtesy, clear explanation of the problem, and a small discount.","key_phrases":["really knowledgeable and professional","courteously offered to take off his shoes","explained the problem I was having","gave me a little discount"]},"Ci9DQUlRQUNvZENodHljRjlvT21oaFZuaHZaRlY2WVZkbWJuWjBYMVF5WWxaV2VXYxAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["professionalism","technical_knowledge","pricing"],"entities":{"technicians":["Raphael"],"services":["plumbing"],"problems":[]},"one_line_summary":"Jose highly recommends Copperhead Plumbing for their professionalism, technical knowledge, honesty, and fair pricing, singling out technician Raphael.","key_phrases":["extraordinarily well run company","professional knowledge base plumbing service","honesty and fair pricing","highly recommend"]},"Ci9DQUlRQUNvZENodHljRjlvT2pScFlqWjVNbmh3WTFkSGNHVjZhR0YyU1ZGRGFFRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism","communication"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer praised Copperhead Plumbing for being professional, reliable, and having excellent communication.","key_phrases":["Professional","reliable","excellent communication"]},"Ci9DQUlRQUNvZENodHljRjlvT2xnM1RraEpPVkpqVVdVMlVqbHNaRjgyUVdWWFZuYxAB":{"sentiment":"positive","sentiment_score":0.88,"aspects_mentioned":["responsiveness","technical_knowledge","professionalism"],"entities":{"technicians":["Justin"],"services":["maintenance"],"problems":["water-leak"]},"one_line_summary":"Copperhead Plumbing responded within two hours and technician Justin thoroughly resolved a stubborn drain line stoppage in a professional manner.","key_phrases":["within two hours of our call","drain line stoppage requiring multiple attempts to clear","thorough and professional","Job well done"]},"Ci9DQUlRQUNvZENodHljRjlvT21GNFREUkRSMFJJYjNOcWJYYzJTWE5xTkMxTVlXYxAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["communication","scheduling","punctuality","professionalism","problem_resolution"],"entities":{"technicians":[],"services":[],"problems":["part-replacement-needed"]},"one_line_summary":"Customer praises Copperhead Plumbing for prompt scheduling, on-time arrival, friendly professionalism, and efficient job completion after ordering a part.","key_phrases":["nice and professional on phone","showed up on time","part was ordered","would highly recommend"]},"Ci9DQUlRQUNvZENodHljRjlvT2pOT0xWZDVXRFpwTFV3eGVreFlZemgxZG10UFdIYxAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["technical_knowledge","problem_resolution","punctuality","professionalism","courtesy"],"entities":{"technicians":["James","Rafael"],"services":["ac-installation"],"problems":["old-and-unusually-sized-toilet-requiring-special-sourcing"]},"one_line_summary":"James and Rafael delivered fast, above-and-beyond toilet replacement service, successfully sourcing a rare old toilet size and completing a flawless installation.","key_phrases":["went above and beyond","called all over the place to find it","works perfectly","they care about what they do and how it affects customers lives"]},"Ci9DQUlRQUNvZENodHljRjlvT21SbldVeEZiVGxEYmw4MGVWaDVlRlY1UjE5VFFtYxAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["responsiveness","technical_knowledge","professionalism"],"entities":{"technicians":["Andrew"],"services":["ac-installation"],"problems":["kitchen-faucet-installation-needed"]},"one_line_summary":"Andrew arrived within 3 hours and did an excellent job installing a kitchen faucet, impressing the customer with his skill and speed.","key_phrases":["able to come out in less than 3 hours","skilled and knowledgeable and quick","such an amazing job","So thankful I found yall"]},"Ci9DQUlRQUNvZENodHljRjlvT2pGSFlrWmxTbEY1WlVNd2NWOVVVakJyVVZOT2EwRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","technical_knowledge","punctuality","responsiveness"],"entities":{"technicians":["Justin"],"services":["ac-repair"],"problems":["plumbing-issue-threatening-home-sale"]},"one_line_summary":"Justin from Copperhead Plumbing responded same-day to resolve a plumbing issue that was jeopardizing a real estate sale, impressing the reviewer with his professionalism and knowledge.","key_phrases":["came out same day and saved the day","professional and very knowledgeable","called in a pinch","using Copperhead Plumbing for all my clients"]},"Ci9DQUlRQUNvZENodHljRjlvT2xsYWVFMW9hMk5qVldObGRqWlpOMjkxYms1MVdtYxAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["punctuality","communication","technical_knowledge","cleanliness","problem_resolution"],"entities":{"technicians":["Justin"],"services":["ac-installation"],"problems":["garbage-disposal-replacement-needed"]},"one_line_summary":"Justin arrived within 2 hours, replaced the garbage disposal quickly, checked for leaks, and cleaned up, leaving the customer fully satisfied.","key_phrases":["within 2 hours of calling","explained the situation and gave me options","done in less than an hour","cleaned up the work area"]},"Ci9DQUlRQUNvZENodHljRjlvT2pBNU0xSjBTRTAyVldGc2JEUkdhblpOZGs0NGQyYxAB":{"sentiment":"positive","sentiment_score":1,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"5-star rating with no written review.","key_phrases":[]},"Ci9DQUlRQUNvZENodHljRjlvT2tWSldIaEVVMHRQT1RaSlgzQkpXRE0yTWsxWFRrRRAB":{"sentiment":"positive","sentiment_score":0.8,"aspects_mentioned":["courtesy","technical_knowledge"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer found the service team to be respectful and knowledgeable.","key_phrases":["very respectful","knowledgeable"]},"Ci9DQUlRQUNvZENodHljRjlvT2tsWlVtTmxTa1JUTVY5bmVISTFhMUl0WVZsWVpXYxAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["punctuality","courtesy","communication","professionalism"],"entities":{"technicians":["Justin"],"services":["ac-repair"],"problems":["outdoor-faucet-head-replacement","hose-attachment"]},"one_line_summary":"Technician Justin promptly replaced an outdoor faucet head and hose attachment, returning with parts exactly on time and explaining the new hardware.","key_phrases":["prompt, courteous and efficient","returned with the required hardware in the exact time he said","replaced the outdoor faucet head","explained the workings of the new attachment"]},"Ci9DQUlRQUNvZENodHljRjlvT2taTWRqVTJNMEl3WlZSVWRFZHBaVXBKTkhWaFltYxAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","problem_resolution"],"entities":{"technicians":["Justin"],"services":[],"problems":[]},"one_line_summary":"Customer praises technician Justin as highly professional and efficient, resolving the issue quickly.","key_phrases":["Justin is a rockstar","Very professional and thorough","In and out with problem solved"]},"Ci9DQUlRQUNvZENodHljRjlvT2w5TVkyMU9jbEZIT1ZkYVF6TmphWEIxVG5kdmVuYxAB":{"sentiment":"positive","sentiment_score":0.8,"aspects_mentioned":["professionalism","technical_knowledge"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer gave a brief 5-star review praising the team as great people with strong experience.","key_phrases":["great people","very experienced"]},"ChZDSUhNMG9nS0VJQ0FnTUN3aWZUY2F3EAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["responsiveness","courtesy","professionalism","cleanliness","problem_resolution","scheduling"],"entities":{"technicians":["Rafael","Cassie"],"services":["ac-repair"],"problems":["water-leak"]},"one_line_summary":"A repeat customer praises Copperhead Plumbing for a rapid emergency response, with dispatcher Cassie securing a same-day plumber and technician Rafael resolving a broken well pump efficiently and professionally after 9pm.","key_phrases":["arrived inside of 30 minutes","worked clean and fast","made everything look exceptional","Cassie in dispatch worked a miracle"]},"Ci9DQUlRQUNvZENodHljRjlvT25GYVFuUjJjVEpzTTFoRmNqWkZWREJtWW14aWFIYxAB":{"sentiment":"positive","sentiment_score":1,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"5-star rating with no written review.","key_phrases":[]},"Ci9DQUlRQUNvZENodHljRjlvT25sblRXOVJhbXh3TmxSbVkzRjRka1ZRYmpOc1NrRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["punctuality","communication","technical_knowledge","professionalism"],"entities":{"technicians":["James","Daniel"],"services":["ac-repair","water-softener-service"],"problems":["water-leak"]},"one_line_summary":"James and Daniel provided a timely, informative visit resolving water heater issues and offering bonus troubleshooting on the customer's softener system.","key_phrases":["timely","talked us through the issues and action items","helped troubleshoot some upkeep","great experience and would use them again"]},"Ci9DQUlRQUNvZENodHljRjlvT2xGVGNEVXdNWFZKYmtKdlpUWXhXblpNTlZkVlMxRRAB":{"sentiment":"positive","sentiment_score":1,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"5-star rating with no written review.","key_phrases":[]},"Ci9DQUlRQUNvZENodHljRjlvT2twTExVTlBRMjFJWXpCek1UTkhNRjh5Wkhod2FrRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["responsiveness","communication","technical_knowledge","courtesy"],"entities":{"technicians":["Kathy","Daniel"],"services":["ac-repair"],"problems":["stuck-shower-valve-cartridge"]},"one_line_summary":"Melissa praised Copperhead Plumbing for fast same-day service and quick, skilled replacement of a stuck shower valve cartridge by technician Daniel.","key_phrases":["plumber here in just about an hour","stuck cartridge out and replaced in less than 30 minutes","Handle glides on/off with ease now","very helpful with all my questions"]},"Ci9DQUlRQUNvZENodHljRjlvT21OMWMzVXhlbWswU0c1WGVrOHpiREpJYVdoQlRHYxAB":{"sentiment":"positive","sentiment_score":0.75,"aspects_mentioned":["scheduling","problem_resolution","pricing","communication","professionalism"],"entities":{"technicians":["Raphael"],"services":["maintenance"],"problems":["toilet-clog"]},"one_line_summary":"Raphael efficiently fixed a toilet clog within an hour and clearly communicated prevention options, though the service was noted as somewhat expensive.","key_phrases":["relatively seamless process","got my toilet clog fixed in the span of no more than an hour","a bit expensive","presented me all the options"]},"Ci9DQUlRQUNvZENodHljRjlvT214SVJscFNTbGxMUmt4MlJWWjZkVUpKZUhKUGExRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["professionalism","courtesy","problem_resolution","punctuality"],"entities":{"technicians":["Daniel"],"services":[],"problems":[]},"one_line_summary":"Customer was very satisfied with Daniel's professional, courteous service and on-time arrival that resolved their problem.","key_phrases":["very professional and courteous","took care of the problem","Arrived when they said they would","Very happy with service"]},"Ci9DQUlRQUNvZENodHljRjlvT2xOS2RsUldWR3d3TUVaYVZqQnRTbkJOYkVkdWIyYxAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","technical_knowledge","courtesy","communication","problem_resolution","responsiveness","pricing"],"entities":{"technicians":["Dakota"],"services":["ac-installation"],"problems":["toilet-needed-replacement","urgency-due-to-ill-wife-confined-to-bedroom"]},"one_line_summary":"Technician Dakota went above and beyond to expedite a toilet replacement for a bedridden ill customer's wife, delivering professional, knowledgeable, and courteous service at a reasonable price.","key_phrases":["professional, knowledgeable, respectful and friendly","Treated my home like it was his","had someone bring it out and installed it right away","price was more than reasonable"]},"ChdDSUhNMG9nS0VJQ0FnTURnbTlmZXpBRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["responsiveness","professionalism","courtesy","cleanliness","problem_resolution"],"entities":{"technicians":["Dakota"],"services":["drain-inspection","ac-repair"],"problems":["running-toilet"]},"one_line_summary":"Dakota quickly resolved a running toilet issue, inspected all bathroom drains, and left the customer extremely satisfied with his professionalism and friendliness.","key_phrases":["responded very quickly","professional, friendly, neat","got the job done","will call them if another problem arises"]},"Ci9DQUlRQUNvZENodHljRjlvT2tobVlWSTFTMFZqUVZoRGFVa3daVE0yT1ZOSFRuYxAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["responsiveness","punctuality","technical_knowledge","problem_resolution","cleanliness","pricing"],"entities":{"technicians":["Raphael"],"services":["ac-repair"],"problems":["water-leak"]},"one_line_summary":"Raphael responded within minutes, quickly diagnosed and rebuilt the customer's water heater within an hour at a great price.","key_phrases":["texted me five minutes after my call","Ten minutes later he was at my home","rebuilt my water heater and cleaned everything around it","Fabulous service and price"]},"Ci9DQUlRQUNvZENodHljRjlvT2sweVFtRmpVbk5oTW1KZmVqbDNORmRqTUZGRlJVRRAB":{"sentiment":"positive","sentiment_score":0.98,"aspects_mentioned":["technical_knowledge","professionalism","communication","problem_resolution","cleanliness","punctuality","courtesy"],"entities":{"technicians":["Justin"],"services":["ac-installation"],"problems":["water-leak"]},"one_line_summary":"Susan had an excellent experience with Justin and Copperhead Plumbing, praising his knowledge, professionalism, communication, fast arrival, and thorough cleanup during a water heater installation.","key_phrases":["very knowledgeable, personable and professional","calming my anxiety about replacing my water heater","cleaned up the whole area above my expectations","Justin was at my house less than a should later"]},"Ci9DQUlRQUNvZENodHljRjlvT210bk4zZE5WSG93Wm5wWE5YTnFXR0ZuWHpCVVZYYxAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["punctuality","professionalism","courtesy","communication","problem_resolution"],"entities":{"technicians":["James"],"services":[],"problems":[]},"one_line_summary":"Technician James was praised for being prompt, professional, courteous, and transparent about the work needed and available options.","key_phrases":["very prompt, professional and courteous","very honest with the work","gave us options to complete our goal"]},"Ci9DQUlRQUNvZENodHljRjlvT25keFYzTjJlRWRxVkdabk1HUkxhMHg1Y1dWWldWRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"A repeat customer praises Copperhead Plumbing's excellent customer service and highly recommends them.","key_phrases":["excellent customer service","gain repeat business","second time using them","recommend them to everyone"]},"Ci9DQUlRQUNvZENodHljRjlvT21KbGFrUjVia1Z0Tm1kUlkwYzBjWEJEVFdGUU5XYxAB":{"sentiment":"positive","sentiment_score":1,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"5-star rating with no written review.","key_phrases":[]},"Ci9DQUlRQUNvZENodHljRjlvT210V2IzcE1TMk41WnpWNWVVZzVVVU41U1ZObmRYYxAB":{"sentiment":"negative","sentiment_score":-0.88,"aspects_mentioned":["technical_knowledge","professionalism","problem_resolution","pricing","communication"],"entities":{"technicians":[],"services":["ac-repair","ac-installation"],"problems":["water-leak","technician-lacked-tools-and-experience"]},"one_line_summary":"An inexperienced plumber without his own tools failed to diagnose a simple toggle switch issue and wrongly pushed for unnecessary tile cutting, while charging excessive fees for the prolonged job.","key_phrases":["very inexperienced plumber who didn't have his own tools","called his dad for advice","insisted on cutting a hole in my shower tile","simple toggle switch issue"]},"Ci9DQUlRQUNvZENodHljRjlvT2xsVVlWUlFSblpWVUhWR1RVbFVMVUV0T1VoRVIxRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["responsiveness","courtesy","communication","cleanliness","professionalism"],"entities":{"technicians":[],"services":["ac-installation"],"problems":[]},"one_line_summary":"Customer had an excellent experience with fast response, helpful office staff, clear communication from plumbers, and neat, quality installation work.","key_phrases":["came immediately","very nice and accommodating","took their time to explain best options","neat and done well"]},"Ci9DQUlRQUNvZENodHljRjlvT2twMVNreDJaamMyUlRoeFYwMVNlREJIWm10U2VIYxAB":{"sentiment":"positive","sentiment_score":0.88,"aspects_mentioned":["professionalism"],"entities":{"technicians":["Justin"],"services":[],"problems":[]},"one_line_summary":"Customer praises technician Justin as the best plumber and expresses strong appreciation for Copperhead Plumbing.","key_phrases":["Justin is the best plumber","we love copperhead","give him 5 stars"]},"ChZDSUhNMG9nS0VJQ0FnSUM3N3NYakhREAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["responsiveness","professionalism"],"entities":{"technicians":["Nick"],"services":["ac-repair"],"problems":["clogged-toilet"]},"one_line_summary":"Customer Holly Buzen praises Nick and the Copperhead Plumbing team for their quick response to a clogged toilet issue.","key_phrases":["quick response was greatly appreciated","Nick and the Copperhead Plumbing Team are awesome","Highly recommended","clogged toilet"]},"Ci9DQUlRQUNvZENodHljRjlvT2tsZlFVeENXa2c0YVVWSk5WcEtObkJqTTJwT2JtYxAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":["Justin","Nick"],"services":[],"problems":[]},"one_line_summary":"Justin and Nick from Copperhead Plumbing were praised for being personable, down to earth, and professional.","key_phrases":["very personable down to earth","professional","highly recommend copperhead plumbing","amazing experience"]},"Ci9DQUlRQUNvZENodHljRjlvT2pnMk5uaDRObVJNUldvNGMwbHlMV2hJY2t4RGVYYxAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","technical_knowledge","problem_resolution"],"entities":{"technicians":["Justin"],"services":["plumbing","ac-repair"],"problems":["garbage-disposal-issue"]},"one_line_summary":"Technician Justin quickly and professionally resolved a garbage disposal problem, earning a strong recommendation and repeat customer commitment.","key_phrases":["sorted out within 15 seconds","professional, informative, and very knowledgeable","definitely be a returning customer","recommend them to anyone"]},"Ci9DQUlRQUNvZENodHljRjlvT2pWS01ESndTVWRRTm1OQlIzZFhSV3hLYmxkQmRVRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["courtesy","professionalism"],"entities":{"technicians":["Andrew"],"services":[],"problems":[]},"one_line_summary":"Customer praises technician Andrew for being friendly and efficient, noting it is typical of Copperhead's service quality.","key_phrases":["super nice and efficient","typical with Copperhead"]},"Ci9DQUlRQUNvZENodHljRjlvT2twWmQxOWZYMXBKTW5jeVpXUkhRVGRzUTNaWWNWRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","punctuality","problem_resolution"],"entities":{"technicians":["Andrew"],"services":[],"problems":[]},"one_line_summary":"Customer jorge quintana gives a perfect 10/10 rating, praising technician Andrew for professionalism, punctuality, and genuinely caring about the customer's best interest.","key_phrases":["Bar none 10 out of 10","came with professionalism","work expeditiously","had our best interest in mind"]},"Ci9DQUlRQUNvZENodHljRjlvT2pabk9ESm1PVTh5WmxwUU1qZ3dRbFk1WjJSbWJVRRAB":{"sentiment":"positive","sentiment_score":1,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"5-star rating with no written review.","key_phrases":[]},"Ci9DQUlRQUNvZENodHljRjlvT2xGSmVsQllNbEEzTW5Kb05HMUxlbWxQVkZwcWVuYxAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["courtesy","communication","problem_resolution","professionalism","cleanliness"],"entities":{"technicians":["Andrew"],"services":[],"problems":[]},"one_line_summary":"Technician Andrew was praised for his kindness, professionalism, clear communication of options, and clean work.","key_phrases":["very kind and professional","went over all the options","most efficient one","clean and professional"]},"Ci9DQUlRQUNvZENodHljRjlvT25aVlMwbGpVMGRqVUZWVVRsQkphVE5xWlRsbkxXYxAB":{"sentiment":"positive","sentiment_score":1,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"5-star rating with no written review.","key_phrases":[]},"Ci9DQUlRQUNvZENodHljRjlvT2pCclNsRlRZaTB5TkVKdmVUSnZiSG95TTNwbVExRRAB":{"sentiment":"negative","sentiment_score":-0.35,"aspects_mentioned":["pricing","courtesy","cleanliness"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer found the plumbers courteous and clean but considers their pricing far too high to continue using the service.","key_phrases":["very expensive","shop around","ashamed of how much I've overpaid","maybe if I win the lottery"]},"Ci9DQUlRQUNvZENodHljRjlvT201SmNVODVSVGhDWkZwelUxcDFZa1JaWjNkYVZrRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["technical_knowledge","professionalism","problem_resolution"],"entities":{"technicians":["Justin"],"services":["ac-repair"],"problems":["water-leak","faulty-shower-cartridge"]},"one_line_summary":"Technician Justin correctly diagnosed that a shower cartridge replacement was needed instead of a water heater repair, earning a strong personal recommendation.","key_phrases":["replace a cartridge within my shower","here to help me every step of the way","personally recommend him & Copperhead Plumbing","thought I had an issue with my water heater"]},"Ci9DQUlRQUNvZENodHljRjlvT21odUxWRTVZMFl0ZVV0elNsZENWWE0zV25FeFVXYxAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["technical_knowledge","communication","professionalism","punctuality"],"entities":{"technicians":["James"],"services":["ac-repair"],"problems":["water-leak"]},"one_line_summary":"Technician James quickly diagnosed and repaired a noisy tankless water heater, with the customer praising the company's communication and professionalism.","key_phrases":["insane amount of noise","identify and replace the parts","very timely fashion","great communication and professionalism"]},"Ci9DQUlRQUNvZENodHljRjlvT2sxQllWWktNakZVUWpGMGQxaE9Obmh1WW5wVE5uYxAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["technical_knowledge","problem_resolution"],"entities":{"technicians":["Dan"],"services":["ac-repair","ac-installation"],"problems":["water-leak","filtration-system-replacement"]},"one_line_summary":"Technician Dan successfully repaired a waterline and reinstalled a filtration system to the customer's satisfaction.","key_phrases":["excellent job","waterline repaired","replanting our filtration system"]},"Ci9DQUlRQUNvZENodHljRjlvT2xkTFFrVXlkbVZyVWpGUlRqWndNbVJWTFZwbFkzYxAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["communication","punctuality","courtesy","problem_resolution","professionalism"],"entities":{"technicians":[],"services":["ac-installation","root-removal"],"problems":["roots-growing-in-pipes","faulty-toilet","water-leak"]},"one_line_summary":"Christina and her roommate had an excellent experience with Copperhead Plumbing, praising the team's helpfulness, communication, punctuality, and their proactive handling of unexpected issues including root removal and valve replacements.","key_phrases":["dealt with our HOA directly","found some issues we weren't aware of","abundantly helpful, communicative, prompt, and friendly","relieved a lot of stress for us"]},"Ci9DQUlRQUNvZENodHljRjlvT2pCYVEwbzFOR2s0TFRWbGFYVkpPR0p0WWw5b2IwRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["communication","problem_resolution","professionalism"],"entities":{"technicians":["James"],"services":["ac-repair"],"problems":["unresolved-plumbing-problem-that-two-other-companies-failed-to-fix"]},"one_line_summary":"Matthew praised Copperhead Plumbing for excellent communication and successfully resolving a persistent plumbing issue that two other companies had failed to fix.","key_phrases":["Excellent service","great communication","fixed a problem two other plumbing companies could not"]},"Ci9DQUlRQUNvZENodHljRjlvT2tSUk1YbEJRVFUwTVV4YVRVeGtaSFJ5V0dGSWEwRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism"],"entities":{"technicians":["Dakota"],"services":[],"problems":[]},"one_line_summary":"Customer Lisa Barker praised technician Dakota Shelton for providing exceptional service.","key_phrases":["exceptional service","Dakota Shelton"]},"Ci9DQUlRQUNvZENodHljRjlvT2tGb1VEZGFhM0IyYVZNM1IzVmhWVkZUT1dSc2FYYxAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["pricing","courtesy","punctuality","technical_knowledge","professionalism"],"entities":{"technicians":["James"],"services":["sewer-gas-inspection"],"problems":["heavy-sewer-gas-odor-throughout-the-home"]},"one_line_summary":"Jazmyne highly praises James Ely of Copperhead Plumbing for his thorough, punctual, and fairly priced service resolving a sewer gas odor in their condo.","key_phrases":["class act from start to finish","very honest, thorough, and personable","Pricing was fair","customer service was top notch"]},"Ci9DQUlRQUNvZENodHljRjlvT25KWVltNVFORkpzVFV0R1N6TktiV3R1UlhCZlIwRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["punctuality","professionalism","communication"],"entities":{"technicians":["Dakota"],"services":["plumbing"],"problems":[]},"one_line_summary":"Technician Dakota delivered punctual, professional, and honest plumbing service, with the company encouraging customers to call for any future needs.","key_phrases":["excellent job","was punctual","professional, and honest with his work","not to hesitate to call"]},"Ci9DQUlRQUNvZENodHljRjlvT25vNUxVYzRWMFpJVjBKbFgzVlZTbnAzUnpjMk1rRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism","technical_knowledge"],"entities":{"technicians":["Nick","Justin"],"services":["ac-repair"],"problems":["toilet-not-flushing-properly"]},"one_line_summary":"Nick and Justin efficiently fixed a toilet that wasn't flushing properly, earning a strong recommendation from the customer.","key_phrases":["fix my toilet","Wasn't flushing properly","Super efficient","Absolutely recommend"]},"Ci9DQUlRQUNvZENodHljRjlvT25SS09VRnZiVFJHTW5nNGNtaENTME5pTVhndFRVRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["punctuality","professionalism","courtesy"],"entities":{"technicians":["James"],"services":[],"problems":[]},"one_line_summary":"Technician James arrived on time and was praised for his professionalism and friendly demeanor.","key_phrases":["James was great","on time","professional and friendly"]},"Ci9DQUlRQUNvZENodHljRjlvT2tGdmRWWTBUM2hRUlVzeE5WSnBabUUxTW1OUVpWRRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["courtesy"],"entities":{"technicians":["Dakota"],"services":[],"problems":[]},"one_line_summary":"Customer praises technician Dakota with a brief but enthusiastic compliment.","key_phrases":["Dakota was wonderful"]},"Ci9DQUlRQUNvZENodHljRjlvT2xCQmQwdE5RVWQ1TkV3d2JrRjNiVFoyZFMxa09YYxAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["technical_knowledge","professionalism","problem_resolution","courtesy"],"entities":{"technicians":["James"],"services":["ac-repair","ac-installation"],"problems":["damaged-piping","water-leak"]},"one_line_summary":"Customer Eugene highly recommends James at Copperhead Plumbing for his knowledgeable, professional, and friendly service repairing damaged pipes and installing a water heater.","key_phrases":["knowledgeable professional plumber","went above and beyond","honest, professional, and capable","highly recommend"]},"Ci9DQUlRQUNvZENodHljRjlvT2sxa1ZHc3RUbTFVTkdOeFdHaEhTRGt3T1ZseGVXYxAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism","problem_resolution"],"entities":{"technicians":["Nick"],"services":["maintenance"],"problems":["water-leak"]},"one_line_summary":"Nick did an excellent job cleaning the customer's shower drain, earning a repeat customer.","key_phrases":["great job cleaning our shower drain","will be calling again","Nick did a great job"]},"Ci9DQUlRQUNvZENodHljRjlvT21VNWVHSnpkbFozUmt4YWVFODNWa1pKUjFCa2JsRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["professionalism","technical_knowledge","cleanliness"],"entities":{"technicians":["James"],"services":[],"problems":[]},"one_line_summary":"Customer praises technician James Ely for his professionalism, expertise, and the extra care shown by laying down a red carpet.","key_phrases":["demonstrated professionalism","knowledgeable in his field","wholeheartedly endorse","red carpet added an extra touch"]},"Ci9DQUlRQUNvZENodHljRjlvT21sVE5VYzBTMUpVZGxaNGQzTk9aV0pWTnpaWGJuYxAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["technical_knowledge","communication"],"entities":{"technicians":["Nick"],"services":["ac-repair"],"problems":["main-shut-off-valve-repair"]},"one_line_summary":"Nick impressed the customer with his knowledge by answering multiple questions and completing a main shut-off valve repair.","key_phrases":["very knowledgeable","answered several questions","other issues","repair on the main shut-off valve"]},"Ci9DQUlRQUNvZENodHljRjlvT21WTWVrNUJTRXd5YVVSUk9XVTFWMUZ1YkVGSVpFRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["problem_resolution","technical_knowledge","professionalism"],"entities":{"technicians":["James"],"services":["plumbing"],"problems":[]},"one_line_summary":"Customer Dylan fully trusts James at Copperhead Plumbing for both residential and commercial plumbing needs, citing consistent quality work and peace of mind.","key_phrases":["crushes it from small jobs to large jobs","done correctly the first","do not even shop around","peace of mind for plumbing is priceless"]},"Ci9DQUlRQUNvZENodHljRjlvT2pkT05IUndaVzFCUlRKQ1dIUnRjMjVaYWtaRFlWRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","communication","cleanliness","courtesy"],"entities":{"technicians":["Andrew"],"services":["ac-installation","ac-repair"],"problems":["running-toilet"]},"one_line_summary":"Andrew installed a water heater and kitchen faucet, repaired a running toilet, and left a strong impression through his professionalism, communication, and cleanliness.","key_phrases":["very polite and professional","explained what he was doing and answered all my questions","work area was cleaned up","would recommend Copperhead Plumbing to my family and friends"]},"Ci9DQUlRQUNvZENodHljRjlvT2pKdVRUTkVPVVpEYkMwNGJuZFZZVzA0WDNZMVpIYxAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Repeat customer who is fully satisfied and plans to use Copperhead Plumbing exclusively going forward.","key_phrases":["used this company twice now","will never use another","professional and efficient"]},"Ci9DQUlRQUNvZENodHljRjlvT25GNlRqWjNVak5WUjFJMlkwSnNiMDVrVlUxd01uYxAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["technical_knowledge","courtesy","scheduling","responsiveness"],"entities":{"technicians":["James","Melissa"],"services":["ac-installation"],"problems":["water-leak"]},"one_line_summary":"Valerie had an excellent experience with James's patient and knowledgeable water heater service and praised Melissa's reliable scheduling coordination.","key_phrases":["super patient and helpful","best recommendations for my future plumbing work","helpful in coordinating dates and times","always answered their phone"]},"Ci9DQUlRQUNvZENodHljRjlvT2pZd2NuRjFlSGhSTXpGVFprUkZOa0ZPWVVvMFdsRRAB":{"sentiment":"positive","sentiment_score":1,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"5-star rating with no written review.","key_phrases":[]},"Ci9DQUlRQUNvZENodHljRjlvT2w4M1MwWlNiVXcwVkVwd04yUldSemhuZERkWWFrRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["responsiveness","professionalism","courtesy","cleanliness","problem_resolution","scheduling","communication"],"entities":{"technicians":["James"],"services":["ac-repair"],"problems":["water-leak"]},"one_line_summary":"Customer praises Copperhead Plumbing's responsive and professional team, highlighting James's excellent work repairing a foundation leak and the office staff's prompt scheduling.","key_phrases":["responsive, professional and courteous","amazing job fixing my foundation leak","clean and efficient","prompt in scheduling and quoting"]},"Ci9DQUlRQUNvZENodHljRjlvT2sxNlNrMU1kbGhTZFhVMFRVTmxVR1JwZFdWc2VIYxAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["responsiveness","professionalism"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer strongly recommends Copperhead Plumbing for their same-day service and professionalism.","key_phrases":["highly recommend","came out same day","very professional company"]},"Ci9DQUlRQUNvZENodHljRjlvT25Gd1pWcHZWbDlyT1hGSVJYQmpNRlJ3V21SM01FRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["technical_knowledge","courtesy"],"entities":{"technicians":["James"],"services":[],"problems":[]},"one_line_summary":"Customer had a great experience with technician James, praising his knowledge and courtesy.","key_phrases":["very knowledgeable and courteous","great experience","thank you"]},"Ci9DQUlRQUNvZENodHljRjlvT2s4MlFtbFdkbkpRWDJod01tUnZTMWxtT0dSMU0yYxAB":{"sentiment":"positive","sentiment_score":0.75,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer gave a brief 5-star review praising the professionalism of Copperhead Plumbing LLC.","key_phrases":["Very professional"]},"Ci9DQUlRQUNvZENodHljRjlvT2tGVGVWbHpiM2RMYlZSeGNYWmxVVUUxYTJ0SE1XYxAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["technical_knowledge","professionalism","cleanliness"],"entities":{"technicians":["James"],"services":["ac-installation"],"problems":["angle-valves-needing-replacement","shower-fixtures-needing-replacement","cartridge-replacement"]},"one_line_summary":"Technician James replaced angle valves, shower fixtures, and a cartridge, leaving everything functioning properly and the work area tidy.","key_phrases":["switched out all of my angle valves, shower fixtures and cartridge","made sure everything was functioning properly","tidy and organized","great job"]},"Ci9DQUlRQUNvZENodHljRjlvT2toTE0zRjBNMnREU0ZGTVJ6QmhiMmN4ZUVwRVZWRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["punctuality","courtesy","technical_knowledge","problem_resolution"],"entities":{"technicians":["Andrew"],"services":["gas-line-connection"],"problems":["gas-grill-needed-connection-to-existing-gas-line"]},"one_line_summary":"Andrew arrived on time, was courteous and knowledgeable, and successfully connected a gas grill to an existing gas line.","key_phrases":["arrived on time","extremely courteous and knowledgeable","tested grill to be sure it was working properly","would definitely recommend"]},"Ci9DQUlRQUNvZENodHljRjlvT25GRU56TmZlVmRCTTFGdGJraHlVall5YldFME1WRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer David Edwards highly recommends Copperhead Plumbing, praising their consistently great service.","key_phrases":["Great service always","highly recommend","the best"]},"Ci9DQUlRQUNvZENodHljRjlvT21sa1oyODRTWEJ2UW1kMVVWbGxXa0ZvTVdsb1kwRRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism"],"entities":{"technicians":["James"],"services":[],"problems":[]},"one_line_summary":"Customer Mark Holler praised technician James for being thorough and professional.","key_phrases":["very thorough and professional","James"]},"ChdDSUhNMG9nS0VJQ0FnTURvcXU3UGl3RRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["technical_knowledge","professionalism"],"entities":{"technicians":["Daniel"],"services":["ac-repair"],"problems":["toilet-fill-valve-failure"]},"one_line_summary":"First-time customer Anthony had a positive experience with plumber Daniel, who diagnosed and replaced a faulty toilet fill valve.","key_phrases":["first time customer","diagnose my toilet","replace the fill valve","give your company a call"]},"Ci9DQUlRQUNvZENodHljRjlvT200MFZ6TnRZblE1YkRWUE9VRTBRMmh1U2xNeFEzYxAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["technical_knowledge","problem_resolution"],"entities":{"technicians":["Nick"],"services":["ac-installation"],"problems":["toilet-issue"]},"one_line_summary":"Customer Anthony was satisfied with plumber Nick Miller's diagnosis and replacement of a faulty toilet.","key_phrases":["diagnose my toilet issue","great job replacing it","greatly appreciate your services"]},"Ci9DQUlRQUNvZENodHljRjlvT2pKclJuRXRkM2hyU1ZwRGMwNDJlVFZYV0hSbk5uYxAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["communication","professionalism","cleanliness"],"entities":{"technicians":["Melissa","James"],"services":["diagnosis","ac-repair"],"problems":[]},"one_line_summary":"Customer had a great experience with Copperhead Plumbing, praising Melissa in customer service and technician James for professionalism, communication, and cleanliness.","key_phrases":["keep me informed about the process","professional in the way he set up his work station","clean up","highly recommend them"]},"Ci9DQUlRQUNvZENodHljRjlvT21aTlRHMDNObWx6YUhGdGMwbDJhMnhEWDJSNVQyYxAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["punctuality","professionalism","courtesy","cleanliness","communication","scheduling","responsiveness"],"entities":{"technicians":["James","Melissa"],"services":["ac-installation"],"problems":["handicap-toilet-installation"]},"one_line_summary":"Technician James delivered efficient, polite, and tidy toilet installation service, while scheduler Melissa earned praise for proactively communicating a delay.","key_phrases":["Red Carpet service","very tidy","called me the morning of the appointment","appreciated the heads up"]},"Ci9DQUlRQUNvZENodHljRjlvT21KTGVrSmxhakZSV1RkeVdqUTJhMGhITW1WbmNtYxAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","courtesy","technical_knowledge"],"entities":{"technicians":["James"],"services":["ac-installation"],"problems":["fixture-replacement-needed"]},"one_line_summary":"Marc had a consistently excellent experience with experienced plumber James across multiple fixture replacement visits, praising his professionalism, courtesy, and quality of work.","key_phrases":["excellent job in my home","multiple occasions","very personable and courteous","very professional"]},"Ci9DQUlRQUNvZENodHljRjlvT2xKRE5FVkZRbEprVTNGNmNFeHFUSEJFU0ZOWlMwRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","punctuality","communication","scheduling","technical_knowledge"],"entities":{"technicians":["Dakota"],"services":[],"problems":[]},"one_line_summary":"Customer praises Dakota for professionalism, efficiency, and timely service, and commends the scheduling team for keeping them informed throughout.","key_phrases":["great job and very efficient","kept us up to date on everything","Professional, timely and great communication"]},"Ci9DQUlRQUNvZENodHljRjlvT2sxMUxWcFRSMDF6Vldob1gxOUljV0ZrVURSbFMyYxAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","courtesy","cleanliness","communication","technical_knowledge","problem_resolution"],"entities":{"technicians":["James"],"services":["ac-repair"],"problems":["water-leak"]},"one_line_summary":"Customer praises technician James for his professionalism, kindness, clear communication, and thorough repair of a serious leak.","key_phrases":["true professional and so kind and polite","had his own booties and didn't hesitate","explained the exact problem and how he would fix it","thorough and quick"]},"Ci9DQUlRQUNvZENodHljRjlvT2tZd1ZGQnlMWGRvVlZCRWExOHRTWE5GVjBwSlIyYxAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism","courtesy","communication"],"entities":{"technicians":["James"],"services":["ac-installation"],"problems":["toilet-installation-request","existing-toilet-assessment"]},"one_line_summary":"Technician James honestly advised the customer to keep their existing toilet rather than install a new one, and even helped move the new toilet back.","key_phrases":["installing a toilet","existing toilet is in good enough shape to keep","appreciate the honesty","helped me move the new toilet back"]},"Ci9DQUlRQUNvZENodHljRjlvT2xnemRGYzRNME5wTlVaUVdWb3lkRGxJYWpCSFJsRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["courtesy","punctuality","pricing","communication"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer praises friendly, on-time service, a great deal, and attentive listening, giving a strong recommendation.","key_phrases":["awesome and friendly service","showed up when they said they would","got me a great deal","listening to my needs"]},"Ci9DQUlRQUNvZENodHljRjlvT20xaFdrbHNkRWxRWVVsaU4zVnliekJhWnpKUGFYYxAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","technical_knowledge","cleanliness"],"entities":{"technicians":["Dakota"],"services":["ac-installation"],"problems":["toilet-replacement-needed"]},"one_line_summary":"Sheila had her toilet replaced by Dakota, praising his professionalism, knowledge, and neatness, and noted this was their second positive experience with Copperhead Plumbing.","key_phrases":["very professional and knowledgable","neat and efficient","second time with Dakota","will definitely use Copperhead again"]},"Ci9DQUlRQUNvZENodHljRjlvT2twYWRTMDNkWFF5ZDBkUWJHaEJaVWgyTm1oNFMxRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["responsiveness","communication","pricing","professionalism"],"entities":{"technicians":["Andrew"],"services":["emergency-service"],"problems":["water-leak"]},"one_line_summary":"Roberta had a highly positive experience with Copperhead Plumbing after calling about a gas leak, praising technician Andrew for his quick response, clear communication, transparent pricing, and professionalism.","key_phrases":["responded very quickly","explained very clearly what needed to be done","very upfront about the costs involved","very impressed with the professionalism"]},"Ci9DQUlRQUNvZENodHljRjlvT2tOaVJsTllaVEExY0RnelJEQjJNbFo1WDBsVmRXYxAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer Bobbie Williams gave a glowing 5-star review praising the technician's outstanding professionalism and first-class service throughout the entire job.","key_phrases":["Outstanding service and professionalism","before, during, and after completion","first-class experience"]},"Ci9DQUlRQUNvZENodHljRjlvT2pKWWIwYzJMVGhPVG5JM1ZXWTJVMmhLTFVOUFpGRRAB":{"sentiment":"positive","sentiment_score":0.6,"aspects_mentioned":["communication"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer called after receiving advertising mail and found the staff member they spoke with to be very helpful.","key_phrases":["advertising mail","very helpful","decided to call"]},"Ci9DQUlRQUNvZENodHljRjlvT21ZMGNWRnhUVVUzYzJaWlVsSnBjRGxXY3pKQ1dtYxAB":{"sentiment":"positive","sentiment_score":1,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"5-star rating with no written review.","key_phrases":[]},"Ci9DQUlRQUNvZENodHljRjlvT25OTFpWVXdVVU01TTFsRmJrOXhaMlZ3YjBKRGVVRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["technical_knowledge","professionalism"],"entities":{"technicians":["Kyle"],"services":[],"problems":[]},"one_line_summary":"Customer Tom Weidenfeld highly recommends Copperhead Plumbing, praising technician Kyle for his skill and focus.","key_phrases":["sharp on his work","very focused on his craft","would highly recommend Copperhead Plumbing"]},"Ci9DQUlRQUNvZENodHljRjlvT21KTVNscERiM2hSV0RNd2VuZEVaazFLVFRGYWQxRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","problem_resolution"],"entities":{"technicians":["Daniel"],"services":["maintenance"],"problems":["clogged-toilet"]},"one_line_summary":"Customer praises Daniel for efficiently and professionally resolving a clogged toilet and plans to use Copperhead Plumbing again.","key_phrases":["unbelievable job","very efficient and professional","great plumbers and business","using this company in the future"]},"Ci9DQUlRQUNvZENodHljRjlvT2tKQ1NFZGxiRVZFTVRSWVQycDNkbTR0YzNoc1gxRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["punctuality","courtesy","technical_knowledge","problem_resolution"],"entities":{"technicians":["James"],"services":["ac-repair"],"problems":["water-leak"]},"one_line_summary":"Technician James arrived on time, was friendly and courteous, and successfully diagnosed and repaired a tankless hot water heater.","key_phrases":["Arrived at the correct time","friendly and courteous","Identified and fixed the issue","tankless hot water heater"]},"Ci9DQUlRQUNvZENodHljRjlvT210TmFYSnVNMDVCWTBsYU5YRnBTV0pGTVhGNE4xRRAB":{"sentiment":"positive","sentiment_score":1,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"5-star rating with no written review.","key_phrases":[]},"Ci9DQUlRQUNvZENodHljRjlvT2tSNmNrUnRhbU5OVTJSRFlWUlllRVZmYVcxQ1VFRRAB":{"sentiment":"positive","sentiment_score":1,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"5-star rating with no written review.","key_phrases":[]},"Ci9DQUlRQUNvZENodHljRjlvT2xwRE4zZEtkSG80Ykc1a1kxVTFORTFSUW5CdFEwRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","problem_resolution","technical_knowledge","responsiveness"],"entities":{"technicians":["Daniel"],"services":["emergency-service","ac-repair"],"problems":["water-leak"]},"one_line_summary":"Technician Daniel efficiently resolved a water leak emergency, impressing the customer with his professionalism and skill.","key_phrases":["water leak emergency","handled it like a seasoned pro","minimized the damage","water back up and running in no time"]},"Ci9DQUlRQUNvZENodHljRjlvT25aUWJYQnBZbkZyZUZSblRWUjBNR1pFTjB4NFJIYxAB":{"sentiment":"positive","sentiment_score":0.88,"aspects_mentioned":["pricing","technical_knowledge","problem_resolution","professionalism"],"entities":{"technicians":["Kyle"],"services":[],"problems":[]},"one_line_summary":"Kyle provided a discount and demonstrated strong expertise while working diligently to complete the job.","key_phrases":["hooked me up with a discount","good peoples","knows what he's doing","works with you to make sure he gets the job done"]},"Ci9DQUlRQUNvZENodHljRjlvT25CT05ESm1PVlpXTmpGRVYwaEVhbFp0VDFZeWNsRRAB":{"sentiment":"positive","sentiment_score":1,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"5-star rating with no written review.","key_phrases":[]},"Ci9DQUlRQUNvZENodHljRjlvT2xWT2NqWnROa1prVmw5Sk1qSjRPRFV3V201eFNWRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","punctuality","communication","cleanliness","technical_knowledge"],"entities":{"technicians":["Nick"],"services":["plumbing"],"problems":[]},"one_line_summary":"Customer Leslie Berg highly praises technician Nick for his professionalism, punctuality, clear communication, and spotless workmanship on a plumbing job.","key_phrases":["went above and beyond","left everything spotless","explained everything clearly","reliable and thorough"]},"Ci9DQUlRQUNvZENodHljRjlvT21GM09VWkVYMEZCUkZkMWVVY3labkZ2U25Wb2NYYxAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["technical_knowledge","professionalism"],"entities":{"technicians":["Andrew"],"services":["ac-repair"],"problems":["water-leak"]},"one_line_summary":"Andrew from Copperhead Plumbing expertly located and repaired a burst supply water line under the slab, earning high praise for his honesty and professionalism.","key_phrases":["supply water line pipe burst under the slab","pin point the exact location","amazing job fixing it","very honest and professional"]},"Ci9DQUlRQUNvZENodHljRjlvT2tkb1FTMDFZa3RmWTFCQ1JuWkZhakZXVFZCaFlYYxAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["problem_resolution","communication","responsiveness","professionalism"],"entities":{"technicians":["Kyle"],"services":["plumbing"],"problems":["product-issue"]},"one_line_summary":"Kyle from Copperhead Plumbing demonstrated strong dedication, excellent communication, and quick responsiveness when a product issue arose during the job.","key_phrases":["extremely dedicated to making sure our job was completed correctly","he was all over it","great communication and speedy service","He really cares"]},"Ci9DQUlRQUNvZENodHljRjlvT2s5NGJrVkJjR2cxY2tnM1lUbG5Sbk5qZVZnM1RuYxAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["problem_resolution","technical_knowledge","professionalism"],"entities":{"technicians":["James"],"services":["ac-repair"],"problems":["plumbing-not-working-after-three-week-vacation"]},"one_line_summary":"Richard returned from a three-week Europe vacation to find his plumbing not working, and technician James from Copperhead Plumbing resolved the issue faster than expected, earning a strong personal recommendation.","key_phrases":["resolved my problem in less time than anticipated","definitely a GOAT","highly recommend him","Greates of all times"]},"Ci9DQUlRQUNvZENodHljRjlvT25SS00xVjJXbDl3YkcxMmJHVnZiVTUxU1VkU01FRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["responsiveness","punctuality","technical_knowledge"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Kelsey had an urgent need and was impressed by the team's prompt arrival and immediate readiness to handle the job.","key_phrases":["came early and ready for the job","Knew exactly what to do","Needed them asap","will absolutely use in the future"]},"Ci9DQUlRQUNvZENodHljRjlvT2pKMExTMHlNazFKZEVoelprVnJjM3BFYWxwdU1rRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["responsiveness","communication","pricing","scheduling","punctuality","cleanliness","professionalism","technical_knowledge","problem_resolution","courtesy"],"entities":{"technicians":["James"],"services":["ac-repair","emergency-service","water-mitigation-referral"],"problems":["water-leak"]},"one_line_summary":"James from Copperhead Plumbing delivered outstanding emergency service after a broken water heater caused significant home damage, earning high praise for professionalism, communication, punctuality, and cleanliness.","key_phrases":["responded quickly and professionally to this emergency","transparent pricing options","adjusted his schedule to accommodate my work hours","came with a red carpet to minimize damage to my floors"]},"Ci9DQUlRQUNvZENodHljRjlvT2tGRWVWSlBhMUl0WDNWQmJtRk1jRjl4U2xOaVJYYxAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["technical_knowledge","punctuality"],"entities":{"technicians":["Andrew"],"services":[],"problems":[]},"one_line_summary":"Customer praises Andrew for being knowledgeable and completing the job in a timely manner.","key_phrases":["very helpful and knowledgeable","done in a timely manner","Thank you again"]},"Ci9DQUlRQUNvZENodHljRjlvT201T1QwcDFYeTFrYWpGRFptdFFURkpxVERaM1QxRRAB":{"sentiment":"positive","sentiment_score":1,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"5-star rating with no written review.","key_phrases":[]},"Ci9DQUlRQUNvZENodHljRjlvT25aSFZteEVjVUpDTWxVek0yRjNSelJZUm01TmFGRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","courtesy","problem_resolution"],"entities":{"technicians":["Kyle"],"services":["ac-repair"],"problems":["garbage-disposal-issue"]},"one_line_summary":"Kyle provided fast, professional, and patient service on a garbage disposal repair, leaving the customer extremely satisfied.","key_phrases":["professional and extremely patient","efficient quick service","extremely pleased","Ask for Kyle"]},"Ci9DQUlRQUNvZENodHljRjlvT25WUFNtNVVkV000VmpreVVuSmxaVWxVZHkwNU4zYxAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["professionalism"],"entities":{"technicians":["Kyle"],"services":[],"problems":[]},"one_line_summary":"Barbara had a great experience with Kyle, praising his professionalism and efficiency and recommending Copperhead Plumbing.","key_phrases":["Kyle was fantastic","Very professional and efficient","highly recommend Copperhead plumbing"]},"Ci9DQUlRQUNvZENodHljRjlvT21kMVVDMHdVRWh3UldaQlpYSmhSMWh3ZWkwNWJFRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["punctuality","technical_knowledge","professionalism","courtesy","communication","pricing"],"entities":{"technicians":["Kyle"],"services":["ac-repair"],"problems":["plumbing-issue"]},"one_line_summary":"Technician Kyle arrived on time, demonstrated strong expertise, communicated clearly, and provided a veteran discount, earning high praise from the customer.","key_phrases":["showed up on time","very very knowledgeable in his work","honored my husband being a vet with a discount","Kyle is an asset to copperhead plumbing"]},"Ci9DQUlRQUNvZENodHljRjlvT2paWVQzSk5ibUZRZFRoVlNWVmZMV05SYUhKcVptYxAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","technical_knowledge"],"entities":{"technicians":["Kyle"],"services":[],"problems":[]},"one_line_summary":"Customer highly recommends Kyle from Copperhead Plumbing for his professionalism and knowledge.","key_phrases":["Kyle was excellent","professional and very knowledgable","highly recommend Kyle and Copperhead"]},"Ci9DQUlRQUNvZENodHljRjlvT2xCM2FYQTFWVE0yUkdKNGRYZ3RiSHB2UmpWUE1rRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["courtesy","pricing","responsiveness"],"entities":{"technicians":["Kyle"],"services":["ac-repair"],"problems":["multiple-plumbing-issues"]},"one_line_summary":"Kyle provided fast, friendly plumbing service and helped the customer save money, earning their repeat business.","key_phrases":["fast service","he was so nice","helped to save me some money","calling them for all my plumbing issues"]},"Ci9DQUlRQUNvZENodHljRjlvT214TGExZHdZbmRLZGtFdFVEazFWRVo0UzA1bmFsRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["professionalism","problem_resolution"],"entities":{"technicians":["Dakota"],"services":["drain-snaking"],"problems":["clogged-line"]},"one_line_summary":"Customer Keith Scragg was very satisfied with Dakota's work snaking a drain line and plans to call Copperhead Plumbing again.","key_phrases":["went above and beyond","very satisfied","will be calling back for service","line snaked"]},"Ci9DQUlRQUNvZENodHljRjlvT25sSWJEUk5NRE5pZDBsNFMxQmhSMFZKYWxkYVJXYxAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["professionalism","technical_knowledge","courtesy"],"entities":{"technicians":[],"services":["ac-repair","ac-installation"],"problems":["water-leak"]},"one_line_summary":"Customer praises professional repair and replacement of a cracked kitchen sink drain pipe and plans to hire again for a toilet replacement.","key_phrases":["Very professional repair and replacement","custom fitted and tested out","Pleasant service tech","I would recommend this service plumbing company"]},"Ci9DQUlRQUNvZENodHljRjlvT21neFVVSnhRalJVYTFwNVZWZHZWVXRKTFdwcFpuYxAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["responsiveness","punctuality","courtesy","problem_resolution","professionalism"],"entities":{"technicians":["James","Daniel"],"services":["emergency-service","ac-installation"],"problems":["water-leak"]},"one_line_summary":"James and Daniel responded rapidly to an emergency hot water heater failure that was leaking into a neighboring condo and replaced the unit in record time, turning panic into relief.","key_phrases":["showed up at my door so fast","removed and replaced my hot water heater in record time","what was panic was turned to relief","these guys are great"]},"Ci9DQUlRQUNvZENodHljRjlvT21Rd1RVWk5hVlZFVURKa2FtUndhbk5yZFdGVVFsRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["punctuality","professionalism","technical_knowledge","problem_resolution","communication","courtesy"],"entities":{"technicians":["Kyle"],"services":["emergency-service","maintenance"],"problems":["toilets-shower-tub-backing-up","sewage-backup-caused-by-city-infrastructure-issue"]},"one_line_summary":"Kyle arrived early for an urgent service call, correctly diagnosed a city sewage issue, and followed up to ensure resolution, earning a strong recommendation.","key_phrases":["Kyle was there waiting","spot on with exactly what he stated the issue was","made a follow-up call to insure that the issue was being addressed","I would highly recommend"]},"Ci9DQUlRQUNvZENodHljRjlvT2xGVGRFOWhURTVtYzBSVFJFVm1hMUIxTm10bGRVRRAB":{"sentiment":"positive","sentiment_score":1,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"5-star rating with no written review.","key_phrases":[]},"Ci9DQUlRQUNvZENodHljRjlvT25sWWVraDBPVXhaYXkxWU1WQldjbkkzYjJ4M1puYxAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["responsiveness","problem_resolution"],"entities":{"technicians":[],"services":["emergency-service","ac-repair"],"problems":["broken-pipe","water-leak"]},"one_line_summary":"Technician arrived within an hour and resolved an emergency broken pipe leak.","key_phrases":["emergency leak","broken pipe","arrived within an hour","all fixed"]},"Ci9DQUlRQUNvZENodHljRjlvT25aeFgzVXpNbFkyUTJaVVVYbGxhV3Q0Y1V0eFpYYxAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["courtesy","problem_resolution","punctuality"],"entities":{"technicians":["Daniel"],"services":["ac-repair"],"problems":["unspecified-plumbing-problem"]},"one_line_summary":"First-time customer reports a positive experience with Daniel, who resolved their plumbing issue promptly and courteously with help from a partner.","key_phrases":["first time using this company","fixed my problem in a timely matter","his partner came out with a tool he needed","Will call again if needed"]},"Ci9DQUlRQUNvZENodHljRjlvT2preVRHbERUakU0UVVsbmVEQXhlRFprZEU1WVkzYxAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["technical_knowledge","problem_resolution","courtesy","communication"],"entities":{"technicians":["Josh","Dakota"],"services":["ac-installation","ac-repair"],"problems":["old-cast-iron-plumbing-under-house-needing-replacement","water-leak"]},"one_line_summary":"Repeat customer praises Copperhead Plumbing for excellent work on cast iron pipe replacement and a gas leak repair, highlighting skilled technicians and friendly office staff.","key_phrases":["been great every time","got everything swapped out and replaced in just a few days","got it all fixed up quickly","Super helpful and easy to work with"]},"Ci9DQUlRQUNvZENodHljRjlvT21sNExXcEdSWFZ0YWtoV1NXbFJUMVppWW5wWlIyYxAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["responsiveness","communication","technical_knowledge","problem_resolution","professionalism","courtesy","scheduling"],"entities":{"technicians":["Kyle","Cassie"],"services":["ac-repair","ac-installation"],"problems":["water-leak","outdated-plumbing-setup"]},"one_line_summary":"Kyle resolved a long-standing leaking shower handle issue and installed a new fixture without damaging irreplaceable vintage tile, while office staff Cassie kept the customer informed throughout.","key_phrases":["constant updates of when they were coming out","install a new modern fixture without cutting into our tile work","does right by the customers","From first touchpoint on the phones to service at home, Copperhead Plumbing is first-class"]},"Ci9DQUlRQUNvZENodHljRjlvT2xJNFgxRlJiRmh5TjNaVWQzbzBaSFV0U0Zsbk1GRRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["punctuality","professionalism"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Dan had two great experiences with Copperhead Plumbing, praising their timeliness and honesty.","key_phrases":["used company twice","both great experiences","timely and honest"]},"Ci9DQUlRQUNvZENodHljRjlvT2tWNlFVUTFSa1ZSYUdOR2VYaGFiWEJwTjJ4eU9GRRAB":{"sentiment":"positive","sentiment_score":1,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"5-star rating with no written review.","key_phrases":[]},"Ci9DQUlRQUNvZENodHljRjlvT2xGdU1rVjRiRUZQTWpsYVVtTkJUa3h6U0dSclVsRRAB":{"sentiment":"positive","sentiment_score":0.75,"aspects_mentioned":["technical_knowledge","communication"],"entities":{"technicians":["Andrew"],"services":["ac-repair"],"problems":["water-leak"]},"one_line_summary":"Technician Andrew successfully adjusted the hot water heater temperature and proactively advised the customer that a replacement may be needed in the future.","key_phrases":["adjusted the temperature of our hot water heater","so far it's working","may need a new one"]},"Ci9DQUlRQUNvZENodHljRjlvT2xaM05UTnhhbVpLWmtOVVUwWmxVWE5TYm1jMWRXYxAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["responsiveness","scheduling","punctuality","professionalism"],"entities":{"technicians":["Andrew"],"services":["drain-unclog"],"problems":["clogged-toilet"]},"one_line_summary":"Customer praises Copperhead Plumbing for responsive scheduling, on-time arrival, and professional service from Andrew who unclogged a toilet.","key_phrases":["very responsive and got me on the schedule promptly","showed up on time","very professional","highly recommend Copperhead Plumbing"]},"Ci9DQUlRQUNvZENodHljRjlvT21WUU5HRXlUSE56TkVsc1ZuUm1RV2hRZUZwTE5uYxAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","technical_knowledge"],"entities":{"technicians":["James"],"services":["heating"],"problems":[]},"one_line_summary":"James professionally installed a heater that works perfectly and looks great.","key_phrases":["super professional","installed the heater perfectly","works amazing","Everything look great"]},"Ci9DQUlRQUNvZENodHljRjlvT2tOZlgxaDNWVVl0WjFORFZIbDRPR2xJU20xeGFuYxAB":{"sentiment":"neutral","sentiment_score":0.1,"aspects_mentioned":["pricing","problem_resolution"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer acknowledges the work was done well but found the service to be very expensive.","key_phrases":["good job","very expensive"]},"Ci9DQUlRQUNvZENodHljRjlvT2kxQmMzaHdRM1UxUWpKVmQxcE9NalpFUVRSWVRYYxAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["technical_knowledge","problem_resolution","courtesy"],"entities":{"technicians":["Kyle"],"services":[],"problems":["unspecified-source-of-problem-requiring-all-day-diagnosis-and-repair"]},"one_line_summary":"Technician Kyle was praised for his methodical troubleshooting, dedication in staying the full day to complete the job, and pleasant demeanor.","key_phrases":["extremely methodical in tracking down the source","stayed with us all day to get the job done correctly","a pleasure to deal with","tremendous job"]},"Ci9DQUlRQUNvZENodHljRjlvT21wbk4yMTNOM3A0ZUcxTlpYRlJXbEpTYzJjM1NsRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["technical_knowledge","problem_resolution"],"entities":{"technicians":["James"],"services":["drain-clearing"],"problems":["water-leak"]},"one_line_summary":"Technician James quickly and efficiently cleared a shower drain, leaving the customer highly satisfied.","key_phrases":["did amazing","cleared the drain quickly and efficiently","shower drain is like brand new"]},"Ci9DQUlRQUNvZENodHljRjlvT2xaTlNtRmlPR2h5YzBsdGEzUllSWEJqVEhZNWRsRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","punctuality","cleanliness","communication","technical_knowledge"],"entities":{"technicians":["James"],"services":["ac-repair"],"problems":[]},"one_line_summary":"Tracy had an outstanding experience with Copperhead Plumbing, praising technician James for his professionalism, punctuality, cleanliness, and clear communication.","key_phrases":["very professional, reliable, and efficient","arrived on time","put out a red carpet to keep your house clean","combines skill, honesty, and great customer service"]},"Ci9DQUlRQUNvZENodHljRjlvT25wR1MxaEdaRFZ5TmtGQ09FcHpNWEl0TFZkalkwRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["courtesy","pricing"],"entities":{"technicians":["Andrew"],"services":[],"problems":[]},"one_line_summary":"Customer Jeff Telsey praised technician Andrew for being pleasant to work with and highlighted the company's competitive pricing.","key_phrases":["pleasure to work with","prices were very competitive","Excellent service"]},"Ci9DQUlRQUNvZENodHljRjlvT2xNeWFuQmljWFZMTVRFemExTnZVR2N6T0c5VlFWRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["courtesy","cleanliness","professionalism"],"entities":{"technicians":["Casey","James"],"services":["plumbing"],"problems":[]},"one_line_summary":"Customer praises Casey's pleasant phone manner and James's thorough, clean work, expressing intent to use Copperhead Plumbing again.","key_phrases":["pleasant, sweet person","VERY clean and complete job","Will use Copperhead in future"]},"Ci9DQUlRQUNvZENodHljRjlvT2s5ZlpXNU5XRmhKWkdsV2JtNXVVUzE0Y2tSdWMwRRAB":{"sentiment":"positive","sentiment_score":0.98,"aspects_mentioned":["professionalism","technical_knowledge","communication","cleanliness","problem_resolution","responsiveness"],"entities":{"technicians":["Kyle"],"services":["ac-installation"],"problems":["small-glitch-after-installation"]},"one_line_summary":"Customer praises Kyle for his exceptional professionalism, technical skill, and follow-through during a tankless water heater installation.","key_phrases":["outstanding professional work","stayed late to ensure everything was working properly","came in early the next morning to resolve it","in a class of his own"]},"Ci9DQUlRQUNvZENodHljRjlvT205QlowRndYMDlKVUZkMGJuVTVWVzl5VFhkQ2JYYxAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["responsiveness","professionalism","communication","courtesy","problem_resolution","scheduling"],"entities":{"technicians":["James"],"services":["ac-repair"],"problems":["unspecified-plumbing-issue"]},"one_line_summary":"Nick had an excellent experience with Copperhead Plumbing, praising the responsive scheduling, professionalism of the phone staff, and technician James's clear communication and quick repair.","key_phrases":["Only 2 hours later James arrived","super professional while also having a great personality","explained everything clearly","had it fixed in no time"]},"Ci9DQUlRQUNvZENodHljRjlvT25GelpuUTVha000ZVd0dU1FaFJiVXRsVjBWelNGRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["cleanliness","professionalism","technical_knowledge"],"entities":{"technicians":["Kyle"],"services":["ac-repair"],"problems":["multiple-plumbing-issues"]},"one_line_summary":"Judy praises Kyle for working efficiently and cleanly while fixing multiple plumbing issues, giving a perfect 5-star rating.","key_phrases":["worked clean and efficient","my house looked the same","fixed alot of plumbing","a 5 in my book"]},"Ci9DQUlRQUNvZENodHljRjlvT25CVVpERlFiVUpuUmtJM1pWcDVWVEpsTTI5VFVIYxAB":{"sentiment":"positive","sentiment_score":0.7,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer gave a brief but positive review stating the team did a great job.","key_phrases":["great job"]},"Ci9DQUlRQUNvZENodHljRjlvT204emVDMW1lREZTTkhveGVsbHRWa3BFVUZsWE9HYxAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["communication","professionalism","cleanliness"],"entities":{"technicians":["Janes"],"services":["ac-repair"],"problems":["huge-plumbing-problem"]},"one_line_summary":"Technician Janes resolved a stressful plumbing issue efficiently, communicating clearly and leaving the job clean, earning a strong recommendation.","key_phrases":["explained everything that was going to happen","no surprises","done quickly and cleanly","highly recommend Copperhead plumbing"]},"ChZDSUhNMG9nS0VJQ0FnSUQ3enV5U2V3EAE":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism"],"entities":{"technicians":["Dakota"],"services":["plumbing"],"problems":[]},"one_line_summary":"Customer had a positive experience with plumber Dakota and would use Copperhead Plumbing again.","key_phrases":["Dakota was great","would use Copperhead again"]},"Ci9DQUlRQUNvZENodHljRjlvT2kwNVdVZHZOMGh0WTJKU2J6WjVNa2xFUW5aalUxRRAB":{"sentiment":"positive","sentiment_score":0.8,"aspects_mentioned":["technical_knowledge"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer gave a brief 5-star review praising the technician's knowledge and overall work quality.","key_phrases":["good job","very knowledgeable"]},"Ci9DQUlRQUNvZENodHljRjlvT2tjMGFEazFjWGt6VmxodlZ6QlNhREJEY0ZWMlNXYxAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["responsiveness","problem_resolution","professionalism"],"entities":{"technicians":[],"services":["emergency-service","ac-repair"],"problems":["water-leak"]},"one_line_summary":"Copperhead Plumbing responded quickly on a Friday evening to successfully repair an emergency leak, impressing the customer with their professionalism.","key_phrases":["came out quickly late on a Friday","repaired the emergency leak","Very professional company","Great experience"]},"Ci9DQUlRQUNvZENodHljRjlvT21aQ1FYaHVlR05OUjI5ZlR5MTRWVzlxUlVWQ09FRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["courtesy","communication","technical_knowledge","professionalism"],"entities":{"technicians":["Nick","Daniel"],"services":[],"problems":[]},"one_line_summary":"Kendall had a highly positive experience with technicians Nick and Daniel, praising their friendliness, knowledge, and clear communication throughout the process.","key_phrases":["amazing customer service","very knowledgeable","walked me through the whole process","definitely recommend"]},"Ci9DQUlRQUNvZENodHljRjlvT2paRVZsWm5SbWxTTjA1NWJXVTFMVlZxWkhaelFWRRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["technical_knowledge","problem_resolution","pricing","punctuality","professionalism","cleanliness"],"entities":{"technicians":["Kyle"],"services":["ac-repair","ac-installation"],"problems":["toilet-requiring-replacement"]},"one_line_summary":"Kyle from Copperhead Plumbing thoroughly diagnosed a toilet issue, returned the next day to install a new Kohler toilet with all new fittings, and left the bathroom spotless, earning a strong recommendation despite pricing being slightly higher than expected.","key_phrases":["thorough analysis of our problem","left the bathroom in perfect condition","returned early the next day","quick & reliable service"]},"Ci9DQUlRQUNvZENodHljRjlvT2swM1NVaGlURkpPYW5wemFTMDBUMm8zWmtKcmJIYxAB":{"sentiment":"positive","sentiment_score":1,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"5-star rating with no written review.","key_phrases":[]},"Ci9DQUlRQUNvZENodHljRjlvT2tKWlNraDVRMUoxYlV3ekxXTlBVaTF1VkhsNVZtYxAB":{"sentiment":"positive","sentiment_score":1,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"5-star rating with no written review.","key_phrases":[]},"Ci9DQUlRQUNvZENodHljRjlvT25SRFIwTXpiMmQzVnpkSlEycFVNVWh1TW10bmNYYxAB":{"sentiment":"positive","sentiment_score":1,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"5-star rating with no written review.","key_phrases":[]},"Ci9DQUlRQUNvZENodHljRjlvT2tvMWFsbHpNRkZZTXpSNVdURkVhM0JITkU1UGVsRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism","responsiveness"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Jennifer highly recommends Copperhead Plumbing for their fast and professional service.","key_phrases":["quickest and most professional service","Look no further than Copperhead"]},"Ci9DQUlRQUNvZENodHljRjlvT20xZlkzSm5VbEI2TUZSS1dHcElNbUptYlVNM1lYYxAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["professionalism","problem_resolution","punctuality"],"entities":{"technicians":["James"],"services":["ac-installation","piping"],"problems":["wrong-tub-ordered-twice"]},"one_line_summary":"James from Copperhead Plumbing professionally handled a tub and piping installation despite the customer ordering the wrong tub twice, completing the job quickly.","key_phrases":["ordered the wrong tub twice","didn't bother him one bit","super professional","finish the job quickly"]},"Ci9DQUlRQUNvZENodHljRjlvT2s1WlgzTjNVVzlNV0RRd01WZ3dUbU5UZEVoNmFYYxAB":{"sentiment":"positive","sentiment_score":0.7,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer gives a brief but enthusiastic endorsement of Copperhead Plumbing LLC.","key_phrases":["Great company","check them out"]},"Ci9DQUlRQUNvZENodHljRjlvT2pkWVkxbEpSMUZFZG1obU9HWXhNRGRVYkRCT2RIYxAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["technical_knowledge","professionalism","communication","scheduling"],"entities":{"technicians":["Daniel","Melissa"],"services":["ac-repair","heating"],"problems":["water-leak","ac-unit-requiring-attention"]},"one_line_summary":"Customer was impressed by the technician's honest diagnosis correcting her self-diagnosis, and praised the scheduler Melissa for her patience and kindness.","key_phrases":["So honest I am thrilled","hot water heater is fine","so patient with my long story","there is a reason Copperhead has all those five star reviews"]},"Ci9DQUlRQUNvZENodHljRjlvT2xWVFZqbFpWRjlOUjFSSFQxTjNMVTloVWtsTWNuYxAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["punctuality","communication","technical_knowledge","problem_resolution","professionalism"],"entities":{"technicians":["James"],"services":["maintenance"],"problems":["water-leak"]},"one_line_summary":"Technician James arrived on time, diagnosed a clogged kitchen drain, and delivered exceptional service that left the customer highly satisfied.","key_phrases":["James rolled out the Red Carpet","never been more happy to pay a plumber","best option that would take care of the problem","suggestions to keep my drain clear"]},"ChZDSUhNMG9nS0VJQ0FnTUNva3AzMlVREAE":{"sentiment":"positive","sentiment_score":1,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"5-star rating with no written review.","key_phrases":[]},"Ci9DQUlRQUNvZENodHljRjlvT25kVFRtSmxaMEV0U2tKbVdXMTFVVTFZUVcxVk1YYxAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism","problem_resolution"],"entities":{"technicians":["Andrew"],"services":["ac-repair"],"problems":[]},"one_line_summary":"Customer praised fast repairs and Andrew's professionalism in a brief but highly positive review.","key_phrases":["great service","repairs done fast","very professional"]},"Ci9DQUlRQUNvZENodHljRjlvT2pSSk9ERkdUazQyUzBRd2RFOTJWVlozUzNGTmFYYxAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","punctuality","cleanliness","pricing","courtesy"],"entities":{"technicians":["Jay"],"services":[],"problems":[]},"one_line_summary":"Customer highly recommends Copperhead Plumbing, praising technician Jay for punctuality, cleanliness, professionalism, and fair pricing.","key_phrases":["Copperhead Plumbing is the best","Jay was a pleasure to work with","work area was left very clean","Pricing was fair and reasonable"]},"Ci9DQUlRQUNvZENodHljRjlvT2pKWlMxSlRTMWcwYlRaMlUwUm5hMVpEY1ZJeFRYYxAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["technical_knowledge","communication","professionalism"],"entities":{"technicians":["Kyle"],"services":["ac-installation","ac-repair"],"problems":["water-leak"]},"one_line_summary":"Kyle impressed the customer by replacing a leaking water heater with a tankless system, earning high praise for his detail, communication, and work ethic.","key_phrases":["amazing job replacing our leaking water heater with a tankless system","attention to detail, communications and work ethic are the best","go-to for plumbing repair and upgrades","Highly recommended"]},"Ci9DQUlRQUNvZENodHljRjlvT2xRMWNGWXhNRUUzZUhGMmQycFRMVWRFVGxoaWIyYxAB":{"sentiment":"positive","sentiment_score":0.5,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"4-star rating with no written review.","key_phrases":[]},"Ci9DQUlRQUNvZENodHljRjlvT2tvM2MzWndkRVE0WjFJeWQxTjNTRjlGYlhSM2NFRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["courtesy","professionalism"],"entities":{"technicians":["James"],"services":[],"problems":[]},"one_line_summary":"Customer had an outstanding experience with technician James, describing the service as receiving 'Red Carpet Treatment' and expressing eagerness to work with the company again.","key_phrases":["Red Carpet Treatment vibes","Thank you James for your help","Look forward to working with you again"]},"Ci9DQUlRQUNvZENodHljRjlvT25STVIxZExWVTVpY1hScmFHRjFUVEZXUldsdVYyYxAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["professionalism","courtesy","technical_knowledge"],"entities":{"technicians":["Daniel"],"services":[],"problems":[]},"one_line_summary":"Technician Daniel received high praise for his professionalism, courtesy, and technical knowledge.","key_phrases":["very professional and courteous","knowledgeable of what had to get done"]},"Ci9DQUlRQUNvZENodHljRjlvT2kwd1QySjVaRGM1YjNWTlZscGtNVXRzTjNaSUxVRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["punctuality","technical_knowledge","problem_resolution","professionalism"],"entities":{"technicians":["Andrew"],"services":["ac-repair","leak-detection"],"problems":["water-leak"]},"one_line_summary":"Technician Andrew correctly identified that a neighbor's water meter was leaking rather than the customer's, saving them from an unnecessary and costly repair.","key_phrases":["came right out","found the neighbors meter was the one leaking","waited patiently for the water department","saved us a costly repair"]},"Ci9DQUlRQUNvZENodHljRjlvT2s4dFoxbDBkVE5HYUhSVWRsQklYMnQ2YjNwUWMwRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["courtesy","punctuality","communication","technical_knowledge","problem_resolution","professionalism"],"entities":{"technicians":["Kyle"],"services":["ac-repair"],"problems":[]},"one_line_summary":"Kyle from Copperhead Plumbing provided thorough, pressure-free service with clear explanations and a follow-up call to confirm customer satisfaction.","key_phrases":["came up with several options without pressure","took step by step photos","follow up phone call to make sure we were satisfied","added them to my list of reliable contractors"]},"Ci9DQUlRQUNvZENodHljRjlvT25RemIxUndlR1puTVU1alFrNDNWRFZ6YmpSVlkwRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["punctuality","technical_knowledge","communication","cleanliness","professionalism","courtesy"],"entities":{"technicians":["James"],"services":["plumbing"],"problems":[]},"one_line_summary":"Customer Tom F gave a glowing 5-star review praising technician James for punctuality, professionalism, cleanliness, and clear communication throughout the job.","key_phrases":["plumbing Rock Star","Arrived on time","described the process every step of the way","all the boxes checked"]},"Ci9DQUlRQUNvZENodHljRjlvT2tFMVN6aEpNalpRWnkxaVdrTjJVRkJhTFdaVllrRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["punctuality","professionalism","pricing","problem_resolution"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"A repeat customer praises Copperhead Plumbing for consistent punctuality, professionalism, and fair pricing, recommending them as the pros who get the job done right.","key_phrases":["Always punctual, professional and reasonable","gets the job done right when others can't","fair and reasonably priced","Go with the pros"]},"Ci9DQUlRQUNvZENodHljRjlvT2tRdE1HUTVhR2syTjJSbWEyYzNVemh0YzFWRVduYxAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":["Kyle","Nick"],"services":[],"problems":[]},"one_line_summary":"Customer praises Copperhead Plumbing crew members Kyle and Nick as great guys and skilled technicians.","key_phrases":["pleasure working along side Kyle & Nick","really great guys & technicians","The whole copperhead crew"]},"Ci9DQUlRQUNvZENodHljRjlvT2xwRmVsTktTQzFHY2tOSlJUTTBPR0Z1ZWtab1lXYxAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["technical_knowledge","professionalism"],"entities":{"technicians":["Kyle"],"services":["plumbing"],"problems":[]},"one_line_summary":"Customer highly recommends Copperhead Plumbing after technician Kyle delivered excellent service and saved the day.","key_phrases":["Saved the day","Kyle was great","very good tech","Highly recommend copperhead plumbing"]},"Ci9DQUlRQUNvZENodHljRjlvT20xWVptTmZhbFpzWmpSSldqZDZaRm8wWjB3elUyYxAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["responsiveness","professionalism"],"entities":{"technicians":["James"],"services":[],"problems":[]},"one_line_summary":"Customer Michelle Walsh praised technician James for his quick response and efficiency, giving a strong recommendation.","key_phrases":["James was the best","Came quickly","so efficient","Highly recommend"]},"Ci9DQUlRQUNvZENodHljRjlvT2toMmVEWnVhRVZLUWtwM2RFVkNiMnRFYkRFMFFXYxAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","communication","courtesy","pricing"],"entities":{"technicians":["Kyle"],"services":[],"problems":[]},"one_line_summary":"Technician Kyle delivered professional, friendly service and provided a veteran discount, earning a strong recommendation from the customer.","key_phrases":["Kyle was amazing","explained everything","veteran discount","Would fully recommend"]},"Ci9DQUlRQUNvZENodHljRjlvT2pFM1oxTjZPREJtV0UxdFdrcHhhRFpvYUZNMlYzYxAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["cleanliness","professionalism","problem_resolution"],"entities":{"technicians":["James"],"services":[],"problems":[]},"one_line_summary":"Anthony was extremely satisfied with James's clean and professional service across multiple properties.","key_phrases":["excellent clean and professional","multiple properties","extremely satisfied"]},"Ci9DQUlRQUNvZENodHljRjlvT2xGWWRHeHdXamh0U1hCRGRFY3dhbFJITlU1U1IzYxAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["courtesy","technical_knowledge","professionalism","punctuality"],"entities":{"technicians":["Daniel","Kyle"],"services":[],"problems":[]},"one_line_summary":"Technicians Daniel and Kyle were praised for being polite, knowledgeable, professional, and efficient in completing the job.","key_phrases":["very polite knowledgeable and professional","knew exactly what needed to be done","took care of it in a timely manner"]},"Ci9DQUlRQUNvZENodHljRjlvT2pSWGRUVkJSemhNUldaRmNHeFVXbXh3YTJ4a1pIYxAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","technical_knowledge","problem_resolution","courtesy"],"entities":{"technicians":["Daniel","Kyle"],"services":[],"problems":[]},"one_line_summary":"Technicians Daniel and Kyle were praised for their professionalism, knowledge, and fast resolution of the customer's issue.","key_phrases":["very professional and polite","knew what needed to be done","fast and proper manner","highly recommend"]},"Ci9DQUlRQUNvZENodHljRjlvT25GWmVraElPVFZhTVhJeGQwZFRlRTFwU0hkZlZYYxAB":{"sentiment":"negative","sentiment_score":-0.85,"aspects_mentioned":["pricing","professionalism"],"entities":{"technicians":[],"services":["toilet-removal"],"problems":["toilet-removal-and-resealing"]},"one_line_summary":"Customer with plumbing experience found Copperhead's $425 quote to remove and reseal a toilet grossly excessive and paid only the $80 service fee before sending them away.","key_phrases":["RIP OFF","$425.00 charge to remove a toilet","paid them their $80 service fee and asked them to leave","about an hour or less"]},"Ci9DQUlRQUNvZENodHljRjlvT214QmQybEVZM1kzYVVkRWNqSTFNbDkyTFZBeFVVRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["responsiveness","technical_knowledge","problem_resolution","professionalism","pricing"],"entities":{"technicians":[],"services":["ac-repair"],"problems":["faulty-shower-valve-part","water-leak"]},"one_line_summary":"Copperhead Plumbing honored a warranty on a faulty shower valve part, responding promptly and resolving the issue within hours at no cost to the customer.","key_phrases":["responded promptly","faulty part","covered under warranty","commitment to customer service"]},"Ci9DQUlRQUNvZENodHljRjlvT25Wck5FeFVlVlJETjNSRGJucEdSazFFVkd0RlRWRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["punctuality","professionalism","courtesy","communication"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer praised the plumber for punctuality, professionalism, courtesy, and clear communication, giving a strong recommendation.","key_phrases":["arrived on time","great professionalism","respectful attitude","clear communication throughout the visit"]},"Ci9DQUlRQUNvZENodHljRjlvT204NVVrbGtVMU5IT0V0MU1VUTNjVlJMVlZkVFVXYxAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["punctuality","cleanliness","technical_knowledge","pricing","professionalism","problem_resolution","courtesy"],"entities":{"technicians":["Dakota"],"services":["maintenance"],"problems":["30-foot-stoppage-from-grease"]},"one_line_summary":"Customer praises Copperhead Plumbing for fast, affordable, and professional resolution of a severe grease stoppage in a condo unit.","key_phrases":["fastest and cleanest crews around","30 foot stoppage from Grease","far from price gouger","awesome guys to work with"]},"Ci9DQUlRQUNvZENodHljRjlvT2swM1owVkRRbUZWU2sxRWFuWlpOVzVaT1RFd2EyYxAB":{"sentiment":"positive","sentiment_score":0.8,"aspects_mentioned":["pricing"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer praised the quality of work and found the pricing to be very affordable.","key_phrases":["very good work","very wallet friendly"]},"Ci9DQUlRQUNvZENodHljRjlvT25KRFkwUjNOalJ2YUVNNWExaGxOWHBRV21ZeE5rRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["responsiveness","technical_knowledge","problem_resolution","courtesy"],"entities":{"technicians":["James"],"services":["drain-clearing"],"problems":["whole-house-plumbing-standstill","blockage"]},"one_line_summary":"James arrived within an hour, quickly cleared a whole-house blockage, and impressed the customer with his friendly attitude.","key_phrases":["less than an hour after my phone call","entire house was at a plumbing standstill","found the issue quickly","best sense of humor and attitude"]},"Ci9DQUlRQUNvZENodHljRjlvT2pCWVgybFRiVkUzYzI4eVYyOUNTV3hHWkdOVlNGRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["technical_knowledge","cleanliness","professionalism"],"entities":{"technicians":["Andrew"],"services":["plumbing"],"problems":[]},"one_line_summary":"Customer Justin had an exceptional experience with Andrew and the Copperhead Plumbing team, praising their knowledge, efficiency, and clean workmanship.","key_phrases":["exceptional","knowledgeable, fast and efficient","very clean work","highly recommend"]},"Ci9DQUlRQUNvZENodHljRjlvT2tWSmVqVmZZVkoyWWxCQk9HMXlSMUpJUjI5UGJtYxAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","punctuality","cleanliness"],"entities":{"technicians":["James"],"services":["plumbing"],"problems":[]},"one_line_summary":"Customer Maxine Gentry praises technician James for outstanding professionalism, punctuality, and care in protecting her home.","key_phrases":["professionalism and personality was outstanding","On Time, efficient, accurate and thorough","laid out a Red Carpet to enter my home","definitely calling Copper Plumbing asking for Mr James"]},"Ci9DQUlRQUNvZENodHljRjlvT2paU1VGRTFVWFJQV0haVU1IQmlVVlZOZDJOSGFYYxAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","courtesy","scheduling","communication","punctuality"],"entities":{"technicians":["Andrew"],"services":["ac-repair"],"problems":[]},"one_line_summary":"Customer Lee Sherman praises Copperhead Plumbing for their prompt, professional service, excellent scheduling system, and friendly technician Andrew.","key_phrases":["prompt and professional service","fastidious, friendly and efficient","scheduling system was superb","phone call and text message follow-up"]},"Ci9DQUlRQUNvZENodHljRjlvT21oamNrdzJRbTF5TTJGMkxWcExkMFZyTWxoWFUyYxAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["problem_resolution","punctuality"],"entities":{"technicians":["James"],"services":["ac-repair"],"problems":["toilet-issue"]},"one_line_summary":"Technician James quickly and effectively fixed the customer's toilet, earning a 5-star review.","key_phrases":["James was the best","fixed the toilet very quickly"]},"Ci9DQUlRQUNvZENodHljRjlvT21aVmVIY3piVVJUV21Sb1lWQlVhRWg1UzFFd1kwRRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["courtesy","technical_knowledge","problem_resolution"],"entities":{"technicians":[],"services":["plumbing"],"problems":[]},"one_line_summary":"Customer praised the plumbers for being respectful, knowledgeable, and thorough before completing the job.","key_phrases":["respectful and knew what they were doing","made sure all was good before they left"]},"Ci9DQUlRQUNvZENodHljRjlvT2tKNWJqUm9XWFp5VlRsMVlWSmZVWGRWUlc5UlVsRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","technical_knowledge","problem_resolution","courtesy"],"entities":{"technicians":["Dakota","Nick"],"services":["maintenance"],"problems":["water-leak","built-up-gunk-in-pipes"]},"one_line_summary":"Dakota and Nick resolved a slow-draining kitchen sink using a hydrojet, delivering immediate results and earning a 10/10 recommendation.","key_phrases":["draining painfully slow","used a hydrojet to clear out years of built-up gunk","the sink drains like new","went above and beyond"]},"Ci9DQUlRQUNvZENodHljRjlvT21wSlJrUktjbEE0UWpoS2RuWnFWbUUyTTFWYVJuYxAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["punctuality","pricing","professionalism"],"entities":{"technicians":["Daniel"],"services":[],"problems":[]},"one_line_summary":"Customer praises Daniel for being prompt, efficient, and reasonably priced.","key_phrases":["Prompt, efficient","reasonably priced","Thanks to Daniel"]},"Ci9DQUlRQUNvZENodHljRjlvT2t4R1IwSlBiMFpmZGs1SFJtWjFlR3RIUTNCdVpGRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["courtesy","communication","professionalism"],"entities":{"technicians":["Andrew"],"services":["ac-repair"],"problems":["plumbing-issue"]},"one_line_summary":"Andrew impressed the customer with his friendliness, genuine care, and willingness to thoroughly answer questions about a plumbing issue.","key_phrases":["very friendly","truly cared about my plumbing issue","took the time to answer all my questions"]},"ChdDSUhNMG9nS0VJQ0FnSURGcFoyRmpRRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["responsiveness","professionalism","technical_knowledge"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer praises Copperhead Plumbing for their fast response, professionalism, and expertise, committing to use them exclusively for future jobs.","key_phrases":["Responded right away","Extremely professional and knowledgeable","will only use Copperhead Plumbing for all my jobs","Highly recommended"]},"Ci9DQUlRQUNvZENodHljRjlvT25JNFVtUnJlazVvTTBrMmVWRnlRM1ZQWTJabmNtYxAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["technical_knowledge","problem_resolution","cleanliness","pricing"],"entities":{"technicians":["Nick","Jossen"],"services":["ac-repair"],"problems":["water-leak"]},"one_line_summary":"Nick and Jossen quickly diagnosed and fixed a tub leak, arriving fully equipped, leaving the space clean, and charging a competitive price.","key_phrases":["amazing when it came to diagnosing and addressing the leak","had absolutely all the tools and materials needed","left the place nice and clean","price is competitive"]},"Ci9DQUlRQUNvZENodHljRjlvT2tWUWMyOVdWa05vWkhOc1VWRk5lV2c1T0c1V2RIYxAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","punctuality","courtesy","communication"],"entities":{"technicians":["James"],"services":["plumbing"],"problems":[]},"one_line_summary":"Cintia gave a glowing 5-star review praising technician James for his professionalism, punctuality, and outstanding customer service, and highlighting the owner's proactive communication.","key_phrases":["next-level customer service","rolled out the red carpet","courtesy call to let me know James was on his way","found my go-to plumber"]},"Ci9DQUlRQUNvZENodHljRjlvT2tkS1VIaGxiamx1U0hoaUxWaFROVWM1UkZKR1FtYxAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["communication","pricing","cleanliness","courtesy","problem_resolution"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer praises transparent pricing, clean workmanship, and courteous service, giving a strong recommendation to Copperhead Plumbing.","key_phrases":["reviewed everything with me","pricing options and helped me choose","clean, courteous","ensure everything was complete prior to leaving"]},"Ci9DQUlRQUNvZENodHljRjlvT25kQmR6ZFFOVFpGZVZObmJEZFhWSFJhUW1SYWRHYxAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["responsiveness","punctuality","professionalism"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer was very satisfied with the fast, on-time arrival and professional service from the technician.","key_phrases":["very quick response","came out quickly and on time","couldn't have been happier","quick and professional"]},"Ci9DQUlRQUNvZENodHljRjlvT2w5aVVEZHpVMmxFTFVoWlQxbzRiR3g1VjFZM2NuYxAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["responsiveness","problem_resolution","professionalism","technical_knowledge","courtesy"],"entities":{"technicians":["Vincent"],"services":["ac-repair"],"problems":["multiple-plumbing-issues"]},"one_line_summary":"Technician Vincent delivered prompt, high-quality repairs on multiple plumbing issues in a professional and respectful manner.","key_phrases":["excellent job repairing multiple plumbing issues","responded promptly","top notch in quality","would request his services again"]},"Ci9DQUlRQUNvZENodHljRjlvT21kM1JuZElXRzUzWTE4MVJGbDVVbFZQYkRob1JHYxAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer gave a five-star review praising Copperhead Plumbing LLC with a brief but enthusiastic endorsement.","key_phrases":["The best service"]},"Ci9DQUlRQUNvZENodHljRjlvT2xjMlYzaGhZV1pXVVRscGRtZzRkWGgwU204NVoyYxAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","punctuality"],"entities":{"technicians":["James"],"services":[],"problems":[]},"one_line_summary":"Technician James received high praise for working quickly and efficiently, earning a strong recommendation.","key_phrases":["did a great job","Worked quickly and efficiently","10/10 recommend"]},"Ci9DQUlRQUNvZENodHljRjlvT2tseVFrMUlNekYxTTFCb1ZHazNVbGc1WTNBMWMwRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["communication","pricing","cleanliness","courtesy","professionalism"],"entities":{"technicians":["Daniel"],"services":["ac-repair"],"problems":["plumbing-issues-outside-and-in-the-house","pipe-issues"]},"one_line_summary":"Technician Daniel provided transparent, courteous, and thorough plumbing service, leaving the home clean and the customer fully informed throughout the process.","key_phrases":["patient and calm while helping us understand","transparent when telling us what he had to do with the pipes","upfront about cost","left everything clean"]},"Ci9DQUlRQUNvZENodHljRjlvT21KSGJsVTJXVGRZYVVkeVkzTkhRMEo0UlRkMlRVRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["punctuality","professionalism","courtesy"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Rob had a positive experience with Copperhead Plumbing, praising their quick response, professionalism, and friendliness, and would use them again.","key_phrases":["There quickly","professional and friendly","100% use again"]},"Ci9DQUlRQUNvZENodHljRjlvT2xSd1MzVlRUakk0YUZJNU5YZDBRM296VTBoQ1ZuYxAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["responsiveness","punctuality","technical_knowledge","pricing","professionalism"],"entities":{"technicians":["James"],"services":["maintenance"],"problems":["clog-in-sink"]},"one_line_summary":"Savanah had a seamless experience with Copperhead Plumbing, praising technician James for his prompt arrival, efficient work, and transparent pricing after a 7pm emergency call about a sink clog.","key_phrases":["great experience from start to finish","Someone answered our 7pm call","transparent with pricing throughout the job","arrived at 8am the next morning"]},"Ci9DQUlRQUNvZENodHljRjlvT21wTVVVNTRSMWQyTkdjMFVrdzVMV2RoZDFGTGFGRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["responsiveness","problem_resolution","professionalism"],"entities":{"technicians":["James","Nick"],"services":["ac-repair"],"problems":["pipe-issue"]},"one_line_summary":"Technicians James and Nick quickly resolved a pipe issue, leaving the customer highly satisfied and ready to recommend the service.","key_phrases":["were unbelievable","come out to our house quickly","solved our pipe issue","fixed everything efficiently"]},"Ci9DQUlRQUNvZENodHljRjlvT2w4eFQxVlNTSEExTWt4WU9YcG1ZVGw0VVdoRGNXYxAB":{"sentiment":"negative","sentiment_score":-0.85,"aspects_mentioned":["pricing"],"entities":{"technicians":[],"services":["ac-installation"],"problems":["shower-cartridge-failure"]},"one_line_summary":"Customer paid $425 for a shower cartridge replacement and disputes the price, noting the part costs under $40 at retail.","key_phrases":["charged me $425","standard shower cartridge replacement","cartridge costs no more than $40 at Home Depot"]},"Ci9DQUlRQUNvZENodHljRjlvT25jM1NUQlBlVVpYYVhjeGR6TnVVRXBVYlZkZlZVRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["punctuality","courtesy","professionalism"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"A repeat customer praises the service for consistently being efficient, polite, and punctual.","key_phrases":["second time I've used your services","always efficient","technician always polite","on time"]},"Ci9DQUlRQUNvZENodHljRjlvT2pOTmQybGhSMWwxTlhCSVUwZHRRMWMwU25Cek1GRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["technical_knowledge","communication","courtesy","problem_resolution"],"entities":{"technicians":["James"],"services":["emergency-service","ac-repair"],"problems":["water-leak"]},"one_line_summary":"Technician James resolved an emergency leak quickly while keeping the customer fully informed and leaving a very positive impression.","key_phrases":["saved us from an emergency leak","informed us on everything we need to know","Super nice and knowledgeable guy","would definitely recommend"]},"Ci9DQUlRQUNvZENodHljRjlvT21sMllrWm5jR052YjJnNVRFaDZUME5yY2pGR2NWRRAB":{"sentiment":"neutral","sentiment_score":0.1,"aspects_mentioned":["technical_knowledge","pricing","communication"],"entities":{"technicians":[],"services":["ac-installation"],"problems":[]},"one_line_summary":"Customer praised the knowledgeable technician and quality work on their summer kitchen installation but was put off by extremely high prices and the refusal to provide phone estimates.","key_phrases":["pricing was a shocker","EXTREMELY high","will not give an estimate over the phone","very knowledgeable, patient and did a great job"]},"Ci9DQUlRQUNvZENodHljRjlvT2xsUGNWZzViRjg0TVVJNVQzcEJTMlZqVjJnMmRsRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["courtesy","technical_knowledge","problem_resolution","pricing"],"entities":{"technicians":[],"services":["ac-repair"],"problems":["water-leak"]},"one_line_summary":"Customer had an excellent experience with a polite and knowledgeable plumber who proactively identified and repaired a hot water heater issue.","key_phrases":["excellent experience","extremely polite and knowledgeable","noticed a potential problem","highly recommend"]},"ChdDSUhNMG9nS0VJQ0FnSUN6cUpPYzhnRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","technical_knowledge","pricing"],"entities":{"technicians":["James"],"services":["plumbing"],"problems":[]},"one_line_summary":"Customer highly recommends Copperhead Plumbing after two visits from technician James, praising his meticulous and professional work.","key_phrases":["work is amazing","very meticulous and professional","you get what you pay for","pay for the BEST"]},"Ci9DQUlRQUNvZENodHljRjlvT25OSWNraHNWM1o2V0hwT1JHMDFSemhEVEZCQlZXYxAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["responsiveness","courtesy","pricing","technical_knowledge"],"entities":{"technicians":[],"services":["gas-plumbing"],"problems":["gas-plumbing-issue"]},"one_line_summary":"Isabella praised Copperhead Plumbing for quick service, friendly staff, fair pricing, and their rare expertise in gas plumbing.","key_phrases":["super quick service","friendly staff from the office to the tech","fair pricing","technicians that work on Gas plumbing"]},"Ci9DQUlRQUNvZENodHljRjlvT2s1RFREZGFTVGhsWVVaWE5VbDRlV1paZWs0NExWRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["responsiveness","professionalism","courtesy"],"entities":{"technicians":["James"],"services":[],"problems":[]},"one_line_summary":"Customer Gary had a great experience with technician James and praised the company for being responsive, professional, and customer-focused.","key_phrases":["James was great","super responsive","truly cares about the customer","professional"]},"Ci9DQUlRQUNvZENodHljRjlvT2xob2VGZDBjQzFhYTBwclkwdHdSV1JUUXpoYU9GRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["punctuality","courtesy","technical_knowledge"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Daniela had a great experience with Copperhead Plumbing, praising the team for being on time, respectful, and knowledgeable.","key_phrases":["Punctual","respectful and knowledgeable","Great experience"]},"Ci9DQUlRQUNvZENodHljRjlvT2taeVVrSnVTVkpOU0V4TmRsbHVUbkYwVGtsMWJFRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["technical_knowledge","pricing","problem_resolution","communication","punctuality"],"entities":{"technicians":["James"],"services":["septic-service","ac-repair"],"problems":["septic-issues","plumbing-issues"]},"one_line_summary":"Technician James quickly resolved serious septic and plumbing issues in under two hours at a surprisingly low cost, earning high praise for honesty and efficiency.","key_phrases":["knocks it all out under two hours","absolute fraction of what I thought it would be","incredibly honest and transparent","fix the issue immediately"]},"Ci9DQUlRQUNvZENodHljRjlvT2xKQ1VYaGphbkZPWlhWaFYyeElSalJuTTJaTFRtYxAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","responsiveness","pricing","cleanliness"],"entities":{"technicians":["James"],"services":["ac-installation"],"problems":["needed-new-toilet-installation"]},"one_line_summary":"Copperhead Plumbing quickly and professionally installed a new toilet at a fair price, leaving the home clean and the customer fully satisfied.","key_phrases":["responded very quick","worked quickly to pick up a new one","price was fair","home was left very clean"]},"Ci9DQUlRQUNvZENodHljRjlvT2poS05qWXRiRk5uU2xGTVIzYzFOMUZ5TUZneVZHYxAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["responsiveness","punctuality","problem_resolution"],"entities":{"technicians":[],"services":["ac-repair"],"problems":["water-leak"]},"one_line_summary":"Copperhead Plumbing responded when others couldn't and quickly fixed the customer's leak.","key_phrases":["came when no one else could","repaired my leak","quick and timely matter"]},"Ci9DQUlRQUNvZENodHljRjlvT2tOMk9XTm1lREZ1UTNaVmJsUmxkWGc0VTJKMk9HYxAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","communication","technical_knowledge"],"entities":{"technicians":["James"],"services":["plumbing-service"],"problems":["plumbing-work-in-tight-confinement"]},"one_line_summary":"Customer highly recommends Copperhead Plumbing, praising technician James for professionalism, helpfulness, and efficiency despite a challenging workspace.","key_phrases":["very professional and helpful","answering any question I had","quick and efficient","tight confinement"]},"Ci9DQUlRQUNvZENodHljRjlvT2tOcFdFSlRWamxwVldSWVIxRnRibkpTZW1ocVEzYxAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["punctuality","professionalism","courtesy","problem_resolution"],"entities":{"technicians":["James"],"services":["ac-repair"],"problems":["broken-toilet-lever"]},"one_line_summary":"Technician James arrived on time and quickly fixed a toilet lever, impressing the customer with great service.","key_phrases":["did an amazing job","on time","got the job done very quickly","would ask for James on future jobs"]},"Ci9DQUlRQUNvZENodHljRjlvT21Gd09VNUNXblpQYmxwb1gzSk5kRUkyYzNadk1XYxAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["scheduling"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer praised Copperhead Plumbing for excellent scheduling and effort to satisfy all parties.","key_phrases":["Excellent scheduling","worked hard to make sure all parties were satisfied"]},"Ci9DQUlRQUNvZENodHljRjlvT25SbVMyRnZkRmhZYlVkeGQxTmtURE5OVURCc1gyYxAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism"],"entities":{"technicians":["James"],"services":["plumbing"],"problems":[]},"one_line_summary":"Repeat customer praises technician James for exceptional work and highly recommends Copperhead Plumbing.","key_phrases":["exceptional job","second time using Copperhead","highly recommend","any of your plumbing needs"]},"Ci9DQUlRQUNvZENodHljRjlvT25KcVMwdFVhRlphWWpCVVdWOTNMVXBaTmpVeWVXYxAB":{"sentiment":"neutral","sentiment_score":0.05,"aspects_mentioned":["courtesy","professionalism","pricing"],"entities":{"technicians":[],"services":["ac-installation"],"problems":["cartridge-replacement-needed"]},"one_line_summary":"The plumber was courteous and professional, but the customer felt the price was extremely high for a cartridge replacement and recommends shopping around for quotes.","key_phrases":["super nice and professional","Price was extremely high","replaced the cartridge myself at home depot way cheaper","shopping around take a few quotes"]},"Ci9DQUlRQUNvZENodHljRjlvT2xWUWMwaFlXbkpLTjJaYVFUWlFibTFKZG1KRVFYYxAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["responsiveness","pricing","technical_knowledge","professionalism"],"entities":{"technicians":["James"],"services":["ac-repair","ac-installation"],"problems":["multiple-plumbing-items-needing-repair-and-replacement"]},"one_line_summary":"Customer is highly satisfied with James from Copperhead Plumbing, praising his same-day responsiveness, knowledgeable work, and efficient completion of multiple plumbing repairs and replacements.","key_phrases":["came out right away","fix and replace multiple items","done in the same day","very knowledgeable and fast"]},"Ci9DQUlRQUNvZENodHljRjlvT2t0bFowMW9aQzFITWpOcWRTMDNaV2d3Vm05MWIxRRAB":{"sentiment":"positive","sentiment_score":1,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"5-star rating with no written review.","key_phrases":[]},"ChdDSUhNMG9nS0VJQ0FnTUNJdFpXTmp3RRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["technical_knowledge","professionalism","courtesy"],"entities":{"technicians":["James"],"services":[],"problems":[]},"one_line_summary":"Customer Paul Heymann highly praises technician James Ely for being efficient, knowledgeable, and pleasant to work with, calling Copperhead Plumbing LLC a great company overall.","key_phrases":["pleasure to work with","quick efficient","knows what he is doing","overall a great company"]},"Ci9DQUlRQUNvZENodHljRjlvT21WcU5HVkVPSEEzVWpOcVpUbDBOM0ZSZWxsRk1tYxAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["technical_knowledge","courtesy","problem_resolution","punctuality"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer praises Copperhead Plumbing for fast, knowledgeable, and courteous service that quickly identified and resolved the problem.","key_phrases":["Fast, knowledgeable and courteous service","Problem was identified and corrected in short order","quality job done right"]},"Ci9DQUlRQUNvZENodHljRjlvT205a2FWaENOamRzY0c1ME5XZGFVRzkzZVRKZlozYxAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["punctuality","communication","pricing","courtesy","professionalism"],"entities":{"technicians":["James"],"services":["ac-installation"],"problems":["pipe-under-bathroom-sink-needed-replacement"]},"one_line_summary":"James arrived on time, communicated clearly about the work, cost, and warranty, and successfully replaced a pipe under the customer's bathroom sink.","key_phrases":["showed up on time","texted me to tell me he was on his way","explained in detail what he was doing","found a guy I'll use for all my plumbing needs"]},"Ci9DQUlRQUNvZENodHljRjlvT25aNGMzTTNZVjlTWlRabk5tVkRSMnhaWW1kSGJtYxAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["punctuality","technical_knowledge","pricing"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer praised the service as prompt, knowledgeable, and affordable in a brief five-star review.","key_phrases":["Prompt","knowledgeable","affordable"]},"Ci9DQUlRQUNvZENodHljRjlvT20xTFIybHFWR1UxZVVRd2VTMHdkV1JFTVUxeFZIYxAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["punctuality","professionalism"],"entities":{"technicians":["Dakota"],"services":["plumbing"],"problems":[]},"one_line_summary":"Belinda had a positive experience with technician Dakota, praising his promptness and professionalism, and plans to use Copperhead Plumbing as her go-to plumber.","key_phrases":["prompt and professional","new plumber service for sure"]},"Ci9DQUlRQUNvZENodHljRjlvT2psTU5sZEVRbTU0WVc1Wk5qa3plVVpxVDJGV1NWRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["technical_knowledge","professionalism","problem_resolution","responsiveness"],"entities":{"technicians":["Andrew"],"services":["plumbing"],"problems":[]},"one_line_summary":"Customer Jonathan and Sheri-Anne Danner highly praise technician Andrew for his professionalism, knowledge, and quick diagnosis and resolution of their plumbing issue.","key_phrases":["true professional","very knowledgeable and wise","came right in and diagnosed the issue","truly satisfied with the quality of work"]},"Ci9DQUlRQUNvZENodHljRjlvT2xaT1RscFVWbkpCVTNKc1FVVk5la3huTkhnM1ZWRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["technical_knowledge","communication","pricing"],"entities":{"technicians":["James"],"services":["ac-repair"],"problems":["water-leak"]},"one_line_summary":"James fixed a leak, clearly communicated the issue and resolution, and offered the best price among several quotes.","key_phrases":["10/10 rating","showed me where the leak was","showed me when it was fixed","best price I got after several quotes"]},"Ci9DQUlRQUNvZENodHljRjlvT2xwS2NWTlpWa2hyT0ZkVVRERklWVnBNYkZweFRYYxAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":["Nick","Jossen"],"services":["ac-installation","ac-repair"],"problems":["water-leak","kitchen-faucet-issue"]},"one_line_summary":"A repeat customer praises Copperhead Plumbing for professionalism and great service from Nick and Jossen during a water heater replacement and kitchen faucet repair.","key_phrases":["best experience","very professional","made my family feel as if we were in the right hands","Nick and Jossen were fantastic"]},"Ci9DQUlRQUNvZENodHljRjlvT205Wk0yMDNUVWRGTkhkS2RsSXRSM0ZyTnpBMGNuYxAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","technical_knowledge","problem_resolution","communication"],"entities":{"technicians":["James"],"services":["ac-repair"],"problems":["unspecified-plumbing-issues"]},"one_line_summary":"James from Copperhead Plumbing delivered fast, professional, and honest service that fully resolved the customer's plumbing issues.","key_phrases":["went above and beyond","diagnosed and fixed my issues quickly","takes pride in their craft","Great service from start to finish"]},"Ci9DQUlRQUNvZENodHljRjlvT2pWcU9HWllTa0Z3V1ZwRlpuWklaRXM1ZFVObllXYxAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["responsiveness","problem_resolution"],"entities":{"technicians":["James"],"services":["ac-repair"],"problems":["running-toilet","water-leak"]},"one_line_summary":"A first-time customer praises Copperhead Plumbing for rapid same-day service and successfully fixing a running toilet by replacing the water connector and internal components.","key_phrases":["within an hour of requesting service","first time customer","replaced the innards of the toilet","Great job"]},"Ci9DQUlRQUNvZENodHljRjlvT2xCbFMybFNSVXAwYjBGSlpIWmZWMWhJWHpablJrRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["cleanliness","responsiveness"],"entities":{"technicians":["Dakota"],"services":["plumbing"],"problems":[]},"one_line_summary":"Customer Joyce had a great same-day plumbing experience with technician Dakota, praising his cleanliness and quality of work.","key_phrases":["Same day service","so clean in his work","the best","plumbing needs"]},"Ci9DQUlRQUNvZENodHljRjlvT214b04xcEhXQzEyU2xWTlVGTTVTa0pIVVd0blZrRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["responsiveness","professionalism","courtesy"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer praises Copperhead Plumbing for their fast response, quality work, and friendly service.","key_phrases":["came out very fast","got the job done","Great work and friendly service","goes a long way in my book"]},"Ci9DQUlRQUNvZENodHljRjlvT2pkV2JWaHFOR2N3ZGxnM1JuQmlSREZ6VDNsQ2NXYxAB":{"sentiment":"positive","sentiment_score":0.98,"aspects_mentioned":["responsiveness","communication","technical_knowledge","pricing","problem_resolution","professionalism"],"entities":{"technicians":["Cassie","James"],"services":["ac-repair"],"problems":["water-leak"]},"one_line_summary":"Customer Danika Spinner praises Copperhead Plumbing for their rapid response, expert leak detection using sonar technology, upfront pricing, and high-quality repair by technician James.","key_phrases":["knocking at my door within the hour","sonar technology to locate the leak without blind holes","explanation of all costs upfront","customer for life"]},"Ci9DQUlRQUNvZENodHljRjlvT2pJMFRqZGlSRzVXUldoUWR6VkdWV2czYmpkSU1XYxAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","communication","courtesy","scheduling"],"entities":{"technicians":["Andrew"],"services":["ac-repair"],"problems":["broken-toilet"]},"one_line_summary":"Customer praises both the helpful scheduling staff and technician Andrew for outstanding, friendly, and communicative toilet repair service.","key_phrases":["outstanding job","super personable","explained everything","request Andrew"]},"Ci9DQUlRQUNvZENodHljRjlvT21sV1RWTnhRbEpKYW10cVFYSkVWelp4UTFwWlNtYxAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["communication","technical_knowledge","cleanliness","professionalism"],"entities":{"technicians":["Dakota"],"services":["ac-repair"],"problems":["water-leak"]},"one_line_summary":"Customer Nilda Roos gave a rare 5-star review praising plumber Dakota for his clear communication, technical skill, and thorough cleanup while resolving a ceiling water leak.","key_phrases":["I never give 5 stars","Dakota explained what he would do to find it","showed where the leak was","laid out cloth and cleaned everything up"]},"Ci9DQUlRQUNvZENodHljRjlvT2xSMFNrTlpXbU4wYmw5MmExYzROV1pHZDBkemIyYxAB":{"sentiment":"positive","sentiment_score":1,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"5-star rating with no written review.","key_phrases":[]},"Ci9DQUlRQUNvZENodHljRjlvT2xoeFJHRlNTMFJmVjNWdlIyWm9jVU5OY0docVVVRRAB":{"sentiment":"positive","sentiment_score":1,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"5-star rating with no written review.","key_phrases":[]},"Ci9DQUlRQUNvZENodHljRjlvT2xZeE5uVm1WM2hGVkU5VlNTMUNXWEJ5Tm1ZeWRXYxAB":{"sentiment":"positive","sentiment_score":1,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"5-star rating with no written review.","key_phrases":[]},"Ci9DQUlRQUNvZENodHljRjlvT2t4WmIwTjViMVJJY1dOQ1RYVkdaRXhhY1VKQ2QyYxAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["communication","technical_knowledge","professionalism","courtesy"],"entities":{"technicians":["Nick","Daniel"],"services":["ac-repair"],"problems":["multiple-plumbing-issues-in-new-home"]},"one_line_summary":"New homeowners praise Copperhead Plumbing for patient communication and thorough, professional repairs from technicians Nick and Daniel.","key_phrases":["incredibly patient with us","walked us through everything he found","quickly diagnosed the issues","honesty, clarity, and quality work"]},"ChdDSUhNMG9nS0VLMjNuT1B6cks2RG9nRRAB":{"sentiment":"positive","sentiment_score":1,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"5-star rating with no written review.","key_phrases":[]},"Ci9DQUlRQUNvZENodHljRjlvT2pkSE0yaDZWalZvV1d0U1ZWUTJRa0ZQUW5oRlZYYxAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism"],"entities":{"technicians":["Dakota"],"services":[],"problems":[]},"one_line_summary":"Customer had a positive experience with technician Dakota and plans to use the business again.","key_phrases":["Dakota was great","will definitely use them again"]},"ChdDSUhNMG9nS0VKVGpfSWltaXNpRXJ3RRAB":{"sentiment":"positive","sentiment_score":1,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"5-star rating with no written review.","key_phrases":[]},"ChdDSUhNMG9nS0VLT3ExSkxTbm95WnpBRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","pricing","technical_knowledge"],"entities":{"technicians":["Nick"],"services":[],"problems":[]},"one_line_summary":"An insurance industry professional highly recommends Copperhead Plumbing for their professionalism, fair pricing, and technical expertise when referring clients.","key_phrases":["professional service at a phenomenal rate","qualified techs that truly know what they're doing","network that we can trust","highly recommended"]},"ChdDSUhNMG9nS0VLLTQtcFBYdk9QM21RRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["courtesy","technical_knowledge","pricing","communication"],"entities":{"technicians":["James"],"services":[],"problems":[]},"one_line_summary":"Customer Sam Honig praises technician James for being friendly, knowledgeable, and proactively suggesting cost-effective solutions.","key_phrases":["James was great","friendly knowledgeable","cost effective as possible","would definitely work w James again"]},"ChdDSUhNMG9nS0VPM2V0OGJpamVYdV9nRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism"],"entities":{"technicians":["James"],"services":[],"problems":[]},"one_line_summary":"Customer Justin Modist praised technician James for incredible work.","key_phrases":["Incredible work","James"]},"ChdDSUhNMG9nS0VQZngwYlBYdnBEUThRRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["punctuality","professionalism","courtesy","communication","responsiveness"],"entities":{"technicians":["Cassie","Daniel"],"services":["ac-installation"],"problems":[]},"one_line_summary":"Customer had an RO filter installed by Copperhead Plumbing and praised the professionalism and promptness of both the office contact Cassie and plumber Daniel.","key_phrases":["super prompt and professional in her outreach and follow up","very quick, professional and courteous","highly recommend, will use again","install an RO filter"]},"ChdDSUhNMG9nS0VQNkQ5b3pQa01qRmxnRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["punctuality","technical_knowledge","problem_resolution","communication","pricing","professionalism"],"entities":{"technicians":["Andrew"],"services":["plumbing-inspection","ac-repair","irrigation-inspection"],"problems":["overflowing-pool","water-leak","inner-plumbing-issues"]},"one_line_summary":"Technician Andrew arrived early, went far beyond his scope to thoroughly investigate a flooding emergency and a potential AC leak, earning a strong recommendation from a typically reserved reviewer.","key_phrases":["earlier than anticipated","went above and beyond","worth the modest cost","100% recommend this company"]},"ChdDSUhNMG9nS0VKcmc0SVAycjZpVDRnRRAB":{"sentiment":"positive","sentiment_score":0.88,"aspects_mentioned":["professionalism","communication","punctuality","pricing"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer praises the service for professionalism, clear explanations, punctuality, and reasonable pricing.","key_phrases":["Very professional","Explains well","On time","Reasonable fees"]},"ChZDSUhNMG9nS0VKYUd1SXZjOE1PWEpnEAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["courtesy","punctuality","technical_knowledge","pricing","professionalism"],"entities":{"technicians":[],"services":["plumbing"],"problems":[]},"one_line_summary":"Allison had a highly positive experience with Copperhead Plumbing, praising their fast response, knowledgeable technicians, fair pricing, and courteous service.","key_phrases":["friendly, courteous and quick","called at 8 am and they were here by 10:15","technicians are very knowledgeable","giving the best price for the job"]},"ChdDSUhNMG9nS0VMbVF3cC1leHZ5d3J3RRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["punctuality","professionalism","technical_knowledge","cleanliness"],"entities":{"technicians":["Dakota"],"services":["plumbing"],"problems":[]},"one_line_summary":"Technician Dakota was praised for promptness, professionalism, knowledge, and leaving the bathroom spotless.","key_phrases":["prompt professional","very knowledgeable","bathroom left spotless","definitely use your services again"]},"ChdDSUhNMG9nS0VMX2NwUHZQOHFIdC13RRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism"],"entities":{"technicians":["James"],"services":["plumbing"],"problems":[]},"one_line_summary":"An experienced contractor of 25 years highly praises James and Copperhead Plumbing for their workmanship and professionalism.","key_phrases":["Can't say enough about the workmanship and professionalism","being a contractor for 25 yrs I know a good company","highly recommend copperhead plumbing"]},"ChdDSUhNMG9nS0VJRGlrLUdja09ha3RnRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism","punctuality","technical_knowledge"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer Ken Cole gave a 5-star review praising Copperhead Plumbing for professionalism, timeliness, and technical knowledge, and strongly recommends them.","key_phrases":["Very professional and timely","Highly knowledgeable","highly recommend"]},"ChZDSUhNMG9nS0VNYU93dUh4NHNHY1ZREAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","technical_knowledge","courtesy","problem_resolution"],"entities":{"technicians":["Daniel"],"services":[],"problems":[]},"one_line_summary":"Customer Tony Stein praises technician Daniel for his professionalism, knowledge, and courtesy, and reports his issue was resolved quickly and easily.","key_phrases":["most professional, knowledgeable and very pleasant","fixed quickly and easily","Highly recommended"]},"ChZDSUhNMG9nS0VJRGNoSWJ1NDZQSVFREAE":{"sentiment":"neutral","sentiment_score":0.1,"aspects_mentioned":["technical_knowledge","professionalism","courtesy","problem_resolution","pricing"],"entities":{"technicians":["Andrew"],"services":["drain-unclogging"],"problems":["clogged-bathroom-sinks"]},"one_line_summary":"The technician Andrew was praised for his knowledge and professionalism, but the company's pricing was considered exorbitantly high for unclogging three bathroom sinks.","key_phrases":["super informative, knowledgeable, professional","prices are exorbitantly high","pricing was out of line","$700 for 3 bathroom sinks to get unclogged"]},"ChdDSUhNMG9nS0VOek5vc2l5LTVHSzZRRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["technical_knowledge","professionalism","courtesy"],"entities":{"technicians":["Nick","James"],"services":[],"problems":[]},"one_line_summary":"Customer praises Copperhead Plumbing's technicians Nick and James for their expertise, quality workmanship, and going above and beyond.","key_phrases":["pleasure to do business with","went above and beyond","cares about quality workmanship","know their stuff"]},"ChZDSUhNMG9nS0VJQ0FnSUNEaWZuZVR3EAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["cleanliness","problem_resolution","pricing","professionalism","courtesy","responsiveness"],"entities":{"technicians":["Josh","Andrew"],"services":["ac-repair"],"problems":["kitchen-sink-issue"]},"one_line_summary":"Josh fixed a kitchen sink issue respectfully and at a fair price, while Andrew demonstrated professionalism and patience waiting for access to the home.","key_phrases":["conscientious about respecting my home","put on shoe covers prior to entering","didn't charge more than what was reasonable","Andrew waited and remained respectful"]},"ChZDSUhNMG9nS0VOX1Z6dS16cTdqRUJ3EAE":{"sentiment":"positive","sentiment_score":1,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"5-star rating with no written review.","key_phrases":[]},"ChdDSUhNMG9nS0VKS0g1dnk1cnJlRTR3RRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","technical_knowledge","communication","courtesy"],"entities":{"technicians":["Daniel"],"services":["outdoor-kitchen-plumbing","water-line-relocation"],"problems":["water-leak"]},"one_line_summary":"Christopher praises Daniel for his professionalism, honesty, and clear guidance during an outdoor kitchen plumbing and water line relocation project.","key_phrases":["incredibly professional, honest, and knowledgeable","walk us through the details","thoughtful, insightful advice about relocating the water lines","rare to find someone so skilled and trustworthy"]},"ChZDSUhNMG9nS0VMdnBfcm1maktIX1lREAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["technical_knowledge","professionalism"],"entities":{"technicians":["Andy"],"services":["plumbing"],"problems":[]},"one_line_summary":"Esteban was highly impressed with Andy's knowledgeable and helpful service and plans to use Copperhead Plumbing again for future projects.","key_phrases":["super knowledgeable and helpful","whole process","contacting them for other plumbing projects","super impressed and happy"]},"ChZDSUhNMG9nS0VQdXQtcXlSaWMtaFZBEAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","communication","problem_resolution","courtesy"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer praises the technician for being professional, communicative, and effective at resolving their problem.","key_phrases":["awesome tech","communicated well","took care of our problem","real asset to your company"]},"ChdDSUhNMG9nS0VJM1A1YWY5X0ttMXdRRRAB":{"sentiment":"positive","sentiment_score":1,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"5-star rating with no written review.","key_phrases":[]},"ChZDSUhNMG9nS0VPU2g1c3E0LTRLWlV3EAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["pricing","professionalism"],"entities":{"technicians":["Nick"],"services":["ac-installation"],"problems":["shower-pan-replacement"]},"one_line_summary":"Customer was highly satisfied with a flawless shower pan installation from Nick, praising the fair pricing and looking forward to future business.","key_phrases":["shower pan install was perfect","pricing was within budget","nick was amazing","continuing business"]},"ChdDSUhNMG9nS0VMN0pvc3ktbXViTnJRRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","technical_knowledge"],"entities":{"technicians":["Dakota"],"services":["bathroom-upgrade"],"problems":[]},"one_line_summary":"Customer praises Dakota for professionalism and excellent work upgrading their bathrooms, expressing intent to use Copperhead Plumbing for future needs.","key_phrases":["very professional","excellent job upgrading our bathrooms","look forward to working with Copperhead and Dakota","all our plumbing needs"]},"ChZDSUhNMG9nS0VNeXYzSkxianYzQUNnEAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["courtesy","technical_knowledge","problem_resolution","cleanliness"],"entities":{"technicians":["James"],"services":[],"problems":[]},"one_line_summary":"Technician James provided courteous, knowledgeable service, successfully resolving the customer's problem while keeping the work area clean.","key_phrases":["courteous, knowledgeable","identified and fixed our problem","excellent work","very clean"]},"ChZDSUhNMG9nS0VJbUYyNVBiX0xPTFNREAE":{"sentiment":"positive","sentiment_score":0.93,"aspects_mentioned":["professionalism","communication","courtesy","cleanliness"],"entities":{"technicians":["Dakota"],"services":["extensive-plumbing","excavation"],"problems":["extensive-plumbing-work-requiring-multi-day-digging"]},"one_line_summary":"Dakota and his crew completed a multi-day excavation plumbing job professionally, keeping the customer informed and leaving the landscaping in better shape than before.","key_phrases":["extensive plumbing that needed to be done","digging in the hot sun for several days","kept me informed the whole time","replaced the landscaping beautifully"]},"ChZDSUhNMG9nS0VLRHdtc2ItN1pfYUl3EAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["technical_knowledge","punctuality","cleanliness"],"entities":{"technicians":["James"],"services":[],"problems":[]},"one_line_summary":"Customer praises technician James for being fast, clean, and knowledgeable.","key_phrases":["fast clean and knew his stuff","James was great","Thank you"]},"ChZDSUhNMG9nS0VNejhrWU9KN2JDY0JnEAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","technical_knowledge"],"entities":{"technicians":[],"services":["ac-installation"],"problems":[]},"one_line_summary":"Charles had a whole house filter installed and praised the outstanding service and experience that exceeded all expectations.","key_phrases":["whole house filter installed","service and experience were both outstanding","exceeded expectations"]},"ChdDSUhNMG9nS0VOaklvTjZULTZUcHpRRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","technical_knowledge","responsiveness","problem_resolution","communication"],"entities":{"technicians":[],"services":["ac-repair"],"problems":["unspecified-household-plumbing-issues"]},"one_line_summary":"A first-time Copperhead customer was impressed by same-day service, professional and knowledgeable staff, and successful issue resolution.","key_phrases":["treated me like family","highly professional and knowledgable","came out same day","trusted company for future reference"]},"ChZDSUhNMG9nS0VJVHBsZmY2OHByWFpBEAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["punctuality","technical_knowledge","professionalism","problem_resolution","communication"],"entities":{"technicians":["Robert"],"services":["ac-installation"],"problems":["water-leak","pvc-pipe-replacement"]},"one_line_summary":"Customer Randy Vincent praises Copperhead Plumbing technician Robert for punctual arrival, professional communication, and high-quality water heater installation with copper tubing.","key_phrases":["showing up exactly 3:15 on a Friday","knockout job with diagnosis, removal, prep, and installation","top end tools","replacing pvc with copper tubing"]},"ChdDSUhNMG9nS0VQcTB5ZnZ5cHBLMXdRRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["professionalism","communication","problem_resolution","courtesy","responsiveness"],"entities":{"technicians":["Dakota"],"services":["emergency-service"],"problems":["water-leak"]},"one_line_summary":"Dakota quickly resolved a pooling water issue to the customer's satisfaction, earning praise for professionalism, clear communication, and respectful service.","key_phrases":["fixed the problem to my satisfaction","attention to detail","explanation as to what was causing the pooling","very nice, respectful techs"]},"ChZDSUhNMG9nS0VQNmoxWmlWMkpyWEVBEAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["technical_knowledge","professionalism","courtesy","problem_resolution"],"entities":{"technicians":["Andy","Nick","James"],"services":["gas-line","plumbing","ac-installation"],"problems":["reverse-osmosis-system-installation-in-kitchen"]},"one_line_summary":"Long-time customer praises Copperhead Plumbing's capable and enjoyable crew across multiple gas, plumbing, and reverse osmosis installation jobs.","key_phrases":["very capable","you actually enjoy them","done professionally","Andy did a great job"]},"ChZDSUhNMG9nS0VJQ0FnTUNZeGIzU0tREAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["punctuality","courtesy","professionalism","technical_knowledge","communication"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"First-time customer had an entirely positive experience with Copperhead Plumbing, praising punctuality, professionalism, and office communication.","key_phrases":["On time, pleasant, professional, knowledgeable","Phone interaction with the office was equally good","First experience with the company, won't be my last","Couldn't have been more pleased"]},"ChZDSUhNMG9nS0VJQ0FnTUNZaFpDQmJ3EAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["responsiveness","courtesy","professionalism","punctuality"],"entities":{"technicians":[],"services":["ac-repair"],"problems":["water-leak"]},"one_line_summary":"Customer received fast, friendly service for a shut-off valve leak with a technician arriving within 30 minutes.","key_phrases":["super fast, friendly, and quality service","within 30 minutes","shut off valve leak","positively recommend"]},"ChdDSUhNMG9nS0VJQ0FnTUNZNnB2Z3NBRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["punctuality","professionalism","technical_knowledge","responsiveness"],"entities":{"technicians":["Andrew"],"services":["ac-installation"],"problems":["water-leak"]},"one_line_summary":"Andrew from Copperhead Plumbing arrived on time and efficiently replaced the customer's water heater within a few hours of the initial call.","key_phrases":["arrived on time","professional, knowledgeable, and got to work quickly","first phone call to replaced water heater in only a few hours"]},"ChZDSUhNMG9nS0VJQ0FnTUNZOVBURFVnEAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["punctuality","professionalism","scheduling","communication"],"entities":{"technicians":["James","Melissa"],"services":[],"problems":[]},"one_line_summary":"Customer praises technician James for punctuality and conscientiousness, and scheduler Melissa for her attentive follow-up and client knowledge.","key_phrases":["on time","very conscientious","outstanding service","takes notes and knows her clients"]},"ChdDSUhNMG9nS0VJQ0FnTUNZbFA3bnZRRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["technical_knowledge","problem_resolution","professionalism"],"entities":{"technicians":["Daniel"],"services":["ac-repair","leak-detection"],"problems":["water-leak","dishwasher-malfunction"]},"one_line_summary":"Daniel methodically diagnosed a water leak by recommending a leak detection company first, then successfully repaired the dishwasher, earning a full recommendation from the customer.","key_phrases":["did not rush into a repair","contact a leak detection company","repairing the dishwasher","I recommend Copperhead plumbing and Daniel completely"]},"ChZDSUhNMG9nS0VJQ0FnTUNZbEx6Z0xBEAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","technical_knowledge","punctuality"],"entities":{"technicians":["Daniel","James"],"services":["ac-installation"],"problems":["faucet-and-waste-disposal-replacement-after-countertop-renovation","water-leak"]},"one_line_summary":"Mary had a positive experience with Daniel and James at Copperhead Plumbing, who efficiently replaced her faucet, installed a waste disposal and water filter, and added a hot water recirculating pump.","key_phrases":["replaced my faucet and waste disposal","installed my Waterdrop water filter","installed the pump very quickly","reliable and professional plumbers"]},"ChZDSUhNMG9nS0VJQ0FnTUNZcFAyaVhBEAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["technical_knowledge","professionalism","punctuality","courtesy"],"entities":{"technicians":["Daniel"],"services":["bathroom-renovation","plumbing"],"problems":[]},"one_line_summary":"Customer Matthew Trust had an excellent experience with Copperhead Plumbing during a bathroom renovation and other household projects, praising technician Daniel for being knowledgeable, professional, reliable, and friendly.","key_phrases":["excellent overall experience","Knowledgeable, professional, reliable, and friendly","pleasure to work with","Highly recommend"]},"ChZDSUhNMG9nS0VJQ0FnTUNZaE9QalpREAE":{"sentiment":"positive","sentiment_score":1,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"5-star rating with no written review.","key_phrases":[]},"ChdDSUhNMG9nS0VJQ0FnTURvaEl6YzhBRRAB":{"sentiment":"negative","sentiment_score":-0.6,"aspects_mentioned":["pricing"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer felt severely overcharged at $725 for minimal parts and labor, though a partial $185 credit was later issued by Copperhead.","key_phrases":["prices this vendor extracted are WRONG","$725 for $20 of parts","EXPECT TO BE GOUGED","unsavory actions partially corrected"]},"ChdDSUhNMG9nS0VJQ0FnTURvNFlfZHN3RRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["technical_knowledge","professionalism"],"entities":{"technicians":["Dakota"],"services":[],"problems":[]},"one_line_summary":"Customer had a great overall experience and praised technician Dakota for being knowledgeable and helpful.","key_phrases":["very knowledgeable and helpful","overall experience was great"]},"ChdDSUhNMG9nS0VJQ0FnTURvNFlmcy1nRRAB":{"sentiment":"positive","sentiment_score":1,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"5-star rating with no written review.","key_phrases":[]},"ChZDSUhNMG9nS0VJQ0FnTURvd2RqYUJ3EAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["courtesy","professionalism","technical_knowledge","problem_resolution"],"entities":{"technicians":["James"],"services":["ac-repair"],"problems":["unspecified-plumbing-issue"]},"one_line_summary":"Diana had a positive experience with technician James, who quickly diagnosed and resolved her plumbing issue in a polite and professional manner.","key_phrases":["polite, professional and friendly","diagnose the issue quickly","resolve it","definitely recommend Copperhead Plumbing"]},"ChdDSUhNMG9nS0VJQ0FnTURvNnB2STN3RRAB":{"sentiment":"positive","sentiment_score":1,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"5-star rating with no written review.","key_phrases":[]},"ChdDSUhNMG9nS0VJQ0FnTURvbktmdTNBRRAB":{"sentiment":"positive","sentiment_score":0.35,"aspects_mentioned":["cleanliness","professionalism","pricing"],"entities":{"technicians":["Jamie"],"services":["ac-installation"],"problems":["braided-pipe-replacement"]},"one_line_summary":"Technician Jamie performed clean and efficient work, but the customer found the $700 charge for a 2-hour job with 4 braided pipes to be excessively expensive.","key_phrases":["worked clean quick and efficient","Great employee","very expensive","2 hour job shouldn't cost $700"]},"ChdDSUhNMG9nS0VJQ0FnTURvdUtManBnRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["professionalism","communication","problem_resolution"],"entities":{"technicians":["James"],"services":["ac-repair"],"problems":["plumbing-trouble"]},"one_line_summary":"Customer praises technician James and the secretary for excellent service and highly recommends the company for plumbing issues.","key_phrases":["technician named James was amazing","the secretary was great","provided great service","highly recommend this company"]},"ChdDSUhNMG9nS0VJQ0FnTURvNlBpemxBRRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["courtesy","responsiveness"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Diane gave a 5-star review praising Copperhead Plumbing for being friendly and fast.","key_phrases":["friendly and fast service"]},"ChZDSUhNMG9nS0VJQ0FnTUNvOF9fNWVBEAE":{"sentiment":"neutral","sentiment_score":-0.2,"aspects_mentioned":["pricing","technical_knowledge","communication","problem_resolution","courtesy","professionalism"],"entities":{"technicians":[],"services":["ac-installation","ac-repair"],"problems":["mixing-valve-failure-in-guest-bathroom","water-leak"]},"one_line_summary":"A 43-year HVAC veteran gave 3 stars, crediting the technician for fixing a guest bathroom mixing valve but criticizing the lack of invoice breakdown, flat-rate pricing transparency, and the tech's reluctance to properly address seized Grohe faucet cartridges in the master bathroom.","key_phrases":["no breakdown of labor per hour / part/ tax","job he clearly was unsure of, or uninterested in fixing","Valves are waaaay cheaper and better option than changing a very high end Grohe faucet set up","just wanted a plumber to do right by me and do plumber stuff"]},"ChZDSUhNMG9nS0VJQ0FnTUNvNWV6U1lnEAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["technical_knowledge","problem_resolution","communication","professionalism","courtesy","pricing","responsiveness"],"entities":{"technicians":["James","Jossen"],"services":["ac-repair","sewer-inspection"],"problems":["sewer-backup","sewer-line-blockage","city-vs-homeowner-sewer-line-dispute"]},"one_line_summary":"Copperhead Plumbing technician James saved the customer from a costly full sewer line replacement by correctly diagnosing the issue as the city's responsibility and coordinating its resolution.","key_phrases":["sewer backup issues","complete line replacement","working on our behalf","James kept us informed all day"]},"ChdDSUhNMG9nS0VJQ0FnTUNvaWZXNGpBRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["responsiveness","professionalism"],"entities":{"technicians":[],"services":["plumbing"],"problems":[]},"one_line_summary":"Customer received same-day plumbing service and praised Copperhead Plumbing's professionalism, giving a strong recommendation.","key_phrases":["Same day service","total professionalism","highly recommend","all your plumbing needs"]},"ChZDSUhNMG9nS0VJQ0FnTUNvMGJ2ZFVBEAE":{"sentiment":"positive","sentiment_score":1,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"5-star rating with no written review.","key_phrases":[]},"ChdDSUhNMG9nS0VJQ0FnTUNvMHQzaDlBRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["responsiveness","technical_knowledge","professionalism"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer praises Copperhead Plumbing for their fast next-day response, efficiency, and knowledgeable team, giving a strong recommendation.","key_phrases":["A+ Service from Start to Finish","got to me the very next day","knocked my job out faster than I expected","great group of knowledgeable guys"]},"ChdDSUhNMG9nS0VJQ0FnTUNva3AzWjJ3RRAB":{"sentiment":"positive","sentiment_score":1,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"5-star rating with no written review.","key_phrases":[]},"ChZDSUhNMG9nS0VJQ0FnSUR2bXBHR0NBEAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["punctuality","courtesy","cleanliness","professionalism"],"entities":{"technicians":["Dakota"],"services":["ac-installation"],"problems":["water-leak"]},"one_line_summary":"Technician Dakota efficiently replaced the customer's water heater and was praised for being prompt, personable, and clean.","key_phrases":["did a great job","replacing our water heater","Prompt, personable and clean"]},"ChdDSUhNMG9nS0VJQ0FnTURJa2JmUWxnRRAB":{"sentiment":"positive","sentiment_score":1,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"5-star rating with no written review.","key_phrases":[]},"ChZDSUhNMG9nS0VJQ0FnTURJcnBiMVpBEAE":{"sentiment":"positive","sentiment_score":0.98,"aspects_mentioned":["scheduling","punctuality","technical_knowledge","professionalism","communication","cleanliness","courtesy"],"entities":{"technicians":["James"],"services":["plumbing"],"problems":[]},"one_line_summary":"Gustavo had an excellent experience with Copperhead Plumbing, praising technician James for his punctuality, knowledge, professionalism, and cleanliness.","key_phrases":["quick and easy scheduling","showed up on time","pointed things out I hadn't noticed","left my place spotless"]},"ChdDSUhNMG9nS0VJQ0FnTURJOU9iNzdRRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["scheduling","professionalism","courtesy"],"entities":{"technicians":["Dominic"],"services":[],"problems":[]},"one_line_summary":"Customer praises same-day scheduling and technician Dominic's professionalism, efficiency, and customer care, strongly recommending the service.","key_phrases":["Same day appointment","super professional, diligent, efficient","great customer care","very recommended"]},"ChdDSUhNMG9nS0VJQ0FnTUNJbFlYYnBnRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism","courtesy","technical_knowledge"],"entities":{"technicians":["James"],"services":[],"problems":[]},"one_line_summary":"Customer Michelle had a great experience with technician James, praising his friendliness, knowledge, and efficiency.","key_phrases":["great service","really did a nice job","friendly, knowledgeable and efficient"]},"ChZDSUhNMG9nS0VJQ0FnTUNJcGZ2QVBnEAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["problem_resolution","responsiveness","courtesy"],"entities":{"technicians":["James"],"services":["ac-repair","heating"],"problems":["water-leak"]},"one_line_summary":"Copperhead Plumbing quickly resolved a gas leak in the customer's hot water heater within 24 hours, with technician James praised for being friendly.","key_phrases":["fixed my gas leak in less than 24 hours","super friendly with my family and dogs","highly recommend James Ely","really happy with their service"]},"ChdDSUhNMG9nS0VJQ0FnTUNJa2NlX3lnRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["problem_resolution","punctuality"],"entities":{"technicians":["James"],"services":[],"problems":[]},"one_line_summary":"Technician James quickly diagnosed and resolved the issue, earning a strong recommendation from the customer.","key_phrases":["diagnosed the problem","corrected the problem promptly","would recommend him to any one"]},"ChZDSUhNMG9nS0VJQ0FnTUNJdHIySEtBEAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["responsiveness","problem_resolution","professionalism"],"entities":{"technicians":["Dakota"],"services":["ac-repair"],"problems":["unspecified-plumbing-issue"]},"one_line_summary":"Customer praises Copperhead Plumbing and technician Dakota for fast Sunday-to-Monday response and efficient problem resolution.","key_phrases":["all stars","called on a Sunday and they were here Monday morning","fixed the problem efficiently and effectively","Highly recommend"]},"ChdDSUhNMG9nS0VJQ0FnTUNJbHQycXp3RRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["technical_knowledge","pricing","professionalism","punctuality"],"entities":{"technicians":["Dakota"],"services":["ac-repair"],"problems":["unspecified-plumbing-issue-requiring-repair-instead-of-replacement"]},"one_line_summary":"Customer praises technician Dakota for his expertise, speed, cost-saving repair approach, and professionalism at Copperhead Plumbing.","key_phrases":["job well done quickly and with expertise","saved us some bucks","fixing it and not replacing it","great representative for the company"]},"ChZDSUhNMG9nS0VJQ0FnTUNJc3IzY1lBEAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["responsiveness","courtesy","communication"],"entities":{"technicians":["Dakota"],"services":[],"problems":[]},"one_line_summary":"Amanda praised Copperhead Plumbing for extremely fast service and commended technician Dakota for being respectful and communicative throughout the visit.","key_phrases":["never had a quicker service","very respectful","notify us for everything"]},"ChdDSUhNMG9nS0VJQ0FnTUNJb3NHaGl3RRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["communication","courtesy","professionalism"],"entities":{"technicians":["James"],"services":["heating"],"problems":["water-leak","unspecified-issues"]},"one_line_summary":"Todd had a smooth, friendly experience with Copperhead Plumbing, praising James and recommending the service after a water heater flush and issue inspection.","key_phrases":["called in the morning to confirm an eta","super friendly and a pleasure to work with","Everything was smooth","Highly recommend"]},"ChdDSUhNMG9nS0VJQ0FnTUR3cDRXcDNnRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","courtesy","cleanliness"],"entities":{"technicians":["Dakota"],"services":["heating","ac-installation"],"problems":["water-leak","outdoor-faucet-replacement"]},"one_line_summary":"Technician Dakota professionally completed multiple plumbing tasks including draining a hot water heater, replacing kitchen sink valves, and swapping an outdoor faucet.","key_phrases":["great job draining our hot water heater","replacing valves under the kitchen sink","switching out an outdoor faucet","professional, friendly and neat"]},"ChdDSUhNMG9nS0VJQ0FnTUR3ZzR5QW1BRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["courtesy","communication","problem_resolution","professionalism"],"entities":{"technicians":["Andrew"],"services":["ac-repair"],"problems":["unspecified-plumbing-issue"]},"one_line_summary":"Diana had a great experience with plumber Andrew, who resolved her plumbing issue quickly, efficiently, and politely.","key_phrases":["Fantastic company","polite, concise","got my problem figured out and fixed quickly and efficiently"]},"ChZDSUhNMG9nS0VJQ0FnTUR3MmNxQ0ZBEAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["technical_knowledge","problem_resolution"],"entities":{"technicians":["Andrew","Dominic"],"services":[],"problems":[]},"one_line_summary":"Andrew and Dominic quickly diagnosed and resolved the customer's issue, earning high praise and a commitment to use Copperhead again.","key_phrases":["figured out our issue","got it taken care of very quickly","definitely use Copperhead in the future"]},"ChdDSUhNMG9nS0VJQ0FnTUR3dHFDUGp3RRAB":{"sentiment":"positive","sentiment_score":1,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"5-star rating with no written review.","key_phrases":[]},"ChZDSUhNMG9nS0VJQ0FnTUN3X1lIM0d3EAE":{"sentiment":"positive","sentiment_score":0.98,"aspects_mentioned":["professionalism","responsiveness","problem_resolution"],"entities":{"technicians":["James","Dominic"],"services":["emergency-service"],"problems":["plumbing-disaster"]},"one_line_summary":"Joanne praised technicians James and Dominic for their professionalism and quick response in resolving a plumbing emergency.","key_phrases":["absolutely professional heros","saving us from a plumbing disaster","available to do such a great service so quickly","10/10 will be using this company again"]},"ChZDSUhNMG9nS0VJQ0FnTUN3X2FiOUx3EAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["courtesy","professionalism"],"entities":{"technicians":[],"services":["plumbing"],"problems":[]},"one_line_summary":"Veronica had a wonderful and friendly experience with Copperhead Plumbing and would recommend them to anyone needing plumbing service.","key_phrases":["best experience","wonderful and friendly plumbing","very pleasant","recommend to anyone"]},"ChZDSUhNMG9nS0VJQ0FnTUN3bVlpTUVREAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["punctuality","pricing","courtesy","professionalism"],"entities":{"technicians":["Daniel","Kathy"],"services":["plumbing"],"problems":[]},"one_line_summary":"Customer praises on-time arrival, upfront estimates, and same-visit work completion by Daniel and Kathy from Copperhead Plumbing.","key_phrases":["Fabulous customer service","Came as scheduled","provided resonance estimates","performed work on the spot"]},"ChZDSUhNMG9nS0VJQ0FnTUN3cWFHZ0R3EAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["scheduling","professionalism","cleanliness","problem_resolution"],"entities":{"technicians":["Dominic"],"services":["ac-installation"],"problems":["faucet-installation-needed-in-kitchen","new-garbage-disposal-needed"]},"one_line_summary":"Paula had a faucet and garbage disposal installed by Dominic, praising his thoroughness, cleanup, and the ease of scheduling through office staff Cassie.","key_phrases":["get an appointment quickly","made sure everything was put in properly","stayed to check that there were no issues","cleaned everything up before leaving"]},"ChdDSUhNMG9nS0VJQ0FnTUN3eWJqZ2x3RRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["responsiveness","professionalism"],"entities":{"technicians":["Daniel"],"services":[],"problems":[]},"one_line_summary":"Customer was extremely satisfied with Copperhead Plumbing's quick response to a last-minute request and Daniel's professional service.","key_phrases":["last minute request for service","Daniel was professional","made sure everything was ok before he left","extremely satisfied and would recommend"]},"ChZDSUhNMG9nS0VJQ0FnTUN3NGNxcmF3EAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["technical_knowledge","professionalism","courtesy","communication","scheduling","pricing","cleanliness"],"entities":{"technicians":["James"],"services":["ac-installation","plumbing-service"],"problems":["old-under-sink-filter-casing-could-not-be-removed-by-customer","water-leak"]},"one_line_summary":"Customer praises technician James and office staff for professional, mess-free removal of an old under-sink filter casing at a reasonable price.","key_phrases":["take care of this job without any difficulties, or mess","kind and professional from beginning to end","understanding, patient, professional, and answered all my questions","cost was reasonable for my situation"]},"ChdDSUhNMG9nS0VJQ0FnTUN3OXVxc3RnRRAB":{"sentiment":"positive","sentiment_score":1,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"5-star rating with no written review.","key_phrases":[]},"ChZDSUhNMG9nS0VJQ0FnTUN3OXZUdWJnEAE":{"sentiment":"positive","sentiment_score":1,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"5-star rating with no written review.","key_phrases":[]},"ChdDSUhNMG9nS0VJQ0FnTUN3NXJtSXJRRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","punctuality","communication"],"entities":{"technicians":["Dakota","Kathy"],"services":["ac-repair"],"problems":[]},"one_line_summary":"Customer praises Dakota and Kathy for exceptional service from initial call through timely, professional completion of a plumbing repair.","key_phrases":["Dakota and Kathy were exceptional","timely professional manner","initial phone call to the completion","will definitely be calling Copperhead"]},"ChZDSUhNMG9nS0VJQ0FnTUN3eW9LelZBEAE":{"sentiment":"positive","sentiment_score":1,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"5-star rating with no written review.","key_phrases":[]},"ChZDSUhNMG9nS0VJQ0FnTUN3c3YtZmNnEAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["responsiveness","professionalism","technical_knowledge","problem_resolution","pricing"],"entities":{"technicians":["James"],"services":["emergency-service"],"problems":["possible-emergency-repair"]},"one_line_summary":"Technician James arrived within 15 minutes, professionally diagnosed and repaired the issue better than original, at a fair price.","key_phrases":["out to my house in under 15min","real professional","better than original","very fare pricing"]},"ChdDSUhNMG9nS0VJQ0FnTUN3c28zS3NRRRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["communication","professionalism"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer praised Copperhead Plumbing for thorough customer service and detailed explanations of all work performed.","key_phrases":["very thorough customer service","detailed every job that was done"]},"ChZDSUhNMG9nS0VJQ0FnTUN3NHUtcU1REAE":{"sentiment":"positive","sentiment_score":0.8,"aspects_mentioned":["technical_knowledge","punctuality"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer was satisfied with the quality and speed of the work performed by Copperhead Plumbing LLC.","key_phrases":["happy with the quality","speed of the work"]},"ChdDSUhNMG9nS0VJQ0FnTURRMjh5Y25BRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["scheduling","technical_knowledge","cleanliness","professionalism"],"entities":{"technicians":["James"],"services":["ac-installation"],"problems":["water-leak"]},"one_line_summary":"Eric had new waterlines run for a downsizing office and was fully satisfied with technician James's workmanship, cleanliness, and prompt scheduling by Copperhead Plumbing.","key_phrases":["got us scheduled right away","did the job just how we wanted it","cleaned up completely after all the work was completed","would recommend James and Copperhead Plumbing"]},"ChdDSUhNMG9nS0VJQ0FnTURRc183TnpBRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["punctuality","professionalism","technical_knowledge","communication"],"entities":{"technicians":["Daniel"],"services":["diagnostics","plumbing-update","maintenance"],"problems":["aging-plumbing-requiring-update"]},"one_line_summary":"Customer found a trustworthy replacement for their longtime plumber in Copperhead, praising technician Daniel's punctuality, professionalism, and expertise during a home diagnostic and plumbing update.","key_phrases":["new go to","extremely professional, informative and clearly a seasoned plumber","completed the diagnostics in my home and updated my plumbing","preventative maintenance"]},"ChZDSUhNMG9nS0VJQ0FnTURRdy1YSENBEAE":{"sentiment":"positive","sentiment_score":1,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"5-star rating with no written review.","key_phrases":[]},"ChZDSUhNMG9nS0VJQ0FnTURROGVUU0N3EAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["responsiveness","communication","technical_knowledge","pricing","problem_resolution"],"entities":{"technicians":[],"services":["ac-installation","ac-repair"],"problems":["water-leak"]},"one_line_summary":"A sudden sink leak was resolved within an hour by a knowledgeable plumber who communicated options clearly and charged competitive prices.","key_phrases":["super plumber was in our home within an hour","gave us options as to the repairs","includes us in all the info we might need","prices are equal with other companies"]},"ChZDSUhNMG9nS0VJQ0FnTURRNFphaUZREAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["responsiveness","cleanliness","scheduling"],"entities":{"technicians":[],"services":["emergency-service"],"problems":[]},"one_line_summary":"Customer praised Copperhead Plumbing for fast, clean, and efficient service on an emergency Saturday call.","key_phrases":["Fast, clean and efficient","Emergency Saturday call","fast and efficient emergency service"]},"ChZDSUhNMG9nS0VJQ0FnTURRb2QzOUlREAE":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["communication","courtesy"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer Ken Smail gave a 5-star review praising the good communication and friendly service from Copperhead Plumbing LLC.","key_phrases":["Great job","Good communication","very friendly"]},"ChdDSUhNMG9nS0VJQ0FnTUNRbDczWWh3RRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["technical_knowledge","problem_resolution","courtesy","punctuality"],"entities":{"technicians":[],"services":["plumbing"],"problems":["unspecified-plumbing-problems"]},"one_line_summary":"A repeat customer praises Copperhead Plumbing for knowledgeable, pleasant technicians who resolved all problems in a single visit.","key_phrases":["knew what they were doing","able to correct our problems in one visit","third time we've used them","won't use anybody else"]},"ChZDSUhNMG9nS0VJQ0FnTUNRd2FMTlpBEAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["responsiveness","courtesy","communication","technical_knowledge","cleanliness","problem_resolution"],"entities":{"technicians":["Dakota"],"services":["ac-installation","maintenance"],"problems":["faulty-shower-valve","water-leak"]},"one_line_summary":"Return customer Hayden is highly satisfied with Dakota's precise, clean, and communicative shower valve replacement and praises Copperhead Plumbing's fast response time.","key_phrases":["responded in about 2hrs","very precise with his cuts","cleaned up any dirt left behind","very nice to see a good company grow"]},"ChdDSUhNMG9nS0VJQ0FnTUNRbnIzZnlnRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["responsiveness","scheduling","punctuality","pricing","technical_knowledge","problem_resolution","professionalism","communication","cleanliness","courtesy"],"entities":{"technicians":["Andrew"],"services":["emergency-service","ac-repair"],"problems":["late-evening-plumbing-issue-requiring-replacement-of-a-main-component","unexpected-challenge-arising-during-repair"]},"one_line_summary":"Customer praises Copperhead Plumbing for seamless emergency service, highlighting technician Andrew's punctuality, clear upfront pricing, professionalism, and thorough cleanup.","key_phrases":["immediately connected to a professional administrator","quote was upfront and clear","Andrew came prepared","It felt unusual to not run into ANY challenges"]},"ChdDSUhNMG9nS0VJQ0FnTURndjZEMGpnRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","communication","technical_knowledge","pricing","courtesy"],"entities":{"technicians":["James"],"services":["ac-installation"],"problems":["wrong-size-wax-seal-on-spare-bathroom-toilet","previous-contractor-did-not-caulk-around-toilet-edges"]},"one_line_summary":"Customer praises James from Copperhead Plumbing for his professionalism, communication, and thorough toilet wax seal replacement, noting prices are slightly higher but worth it.","key_phrases":["explained every step of what he was doing and why","you get what you pay for with Copperhead","Copperhead sent me a 5-star tech","dressed neatly, well groomed, excellent manners"]},"ChdDSUhNMG9nS0VJQ0FnTURnLTlPU25nRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["punctuality","professionalism","courtesy","technical_knowledge","problem_resolution"],"entities":{"technicians":["Daniel","Andrew"],"services":["plumbing"],"problems":[]},"one_line_summary":"Customer was delighted with prompt, professional, and knowledgeable service from technicians Daniel and Andrew at Copperhead Plumbing.","key_phrases":["prompt to our appointment","highly professional, courteous, and very knowledgeable","completed our job quickly and efficiently","will certainly use them again"]},"ChdDSUhNMG9nS0VJQ0FnTURndTVLYjNnRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["professionalism","technical_knowledge","problem_resolution"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Lori had a highly positive experience with Copperhead Plumbing, praising the technicians' professionalism, skill, and efficiency.","key_phrases":["professional, highly skilled","completed the task efficiently","highly recommend using this company"]},"ChZDSUhNMG9nS0VJQ0FnTURnX2FyS01REAE":{"sentiment":"positive","sentiment_score":0.88,"aspects_mentioned":["problem_resolution","technical_knowledge","professionalism","responsiveness"],"entities":{"technicians":["Dominic","Nick","James"],"services":["drain-clearing","camera-inspection"],"problems":["credit-card-flushed-down-toilet","poorly-flushing-toilet"]},"one_line_summary":"After a credit card was flushed down the toilet and required multiple visits, technicians Dominic, Nick, and James successfully located and removed it using an auger and camera inspection.","key_phrases":["flushed a folded credit card down the toilet","took the toilet off, augered again","brought a camera and we found the folded card stuck in a tight corner","making sure the issue was completely resolved"]},"ChdDSUhNMG9nS0VJQ0FnTURnM2EtT2dBRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["punctuality","professionalism","technical_knowledge"],"entities":{"technicians":["James"],"services":[],"problems":[]},"one_line_summary":"James provided timely, thorough, and efficient service that left the customer very satisfied.","key_phrases":["took excellent care of us","timely","thorough","efficient"]},"ChdDSUhNMG9nS0VJQ0FnTUNnbV9ETXJnRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["technical_knowledge","communication"],"entities":{"technicians":["Nick","Josh"],"services":[],"problems":[]},"one_line_summary":"Repeat customer strongly recommends Copperhead Plumbing, praising technicians Nick and Josh for their expertise and top-notch communication on both commercial and residential work.","key_phrases":["nothing but great things to say","proper knowledge to get it done with ease","communication is top notch","No matter it be commercial to residential"]},"ChdDSUhNMG9nS0VJQ0FnTUNnaTdXaF9RRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["pricing","professionalism","problem_resolution"],"entities":{"technicians":["Daniel"],"services":["ac-repair"],"problems":["shower-system-repair"]},"one_line_summary":"Technician Daniel Mosley repaired the customer's shower system to a high standard at a fair and competitive price.","key_phrases":["great job","fair price","virtually unheard of nowadays","repaired my shower system"]},"ChZDSUhNMG9nS0VJQ0FnTUNnaTdpZEVBEAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["technical_knowledge","courtesy","professionalism"],"entities":{"technicians":["Dominic"],"services":[],"problems":[]},"one_line_summary":"Customer Wayne Turner praised technician Dominic for his expertise and pleasant demeanor, and plans to use Copperhead Plumbing for all future plumbing needs.","key_phrases":["great staff and well knowledged","knew what he was doing","pleasure to talk to","will definitely get all my plumbing needs"]},"ChZDSUhNMG9nS0VJQ0FnTUNnMF9Lc2FREAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["punctuality","technical_knowledge","professionalism","pricing","communication","problem_resolution"],"entities":{"technicians":[],"services":["ac-repair"],"problems":[]},"one_line_summary":"Customer praises Copperhead Plumbing for punctuality, professionalism, fair pricing, and excellent communication on a plumbing service in South Florida.","key_phrases":["arrived on time","above and beyond to make sure the job was done right","fair pricing, honest work","reliable and high-quality service"]},"ChdDSUhNMG9nS0VJQ0FnTUNnN2VUbjB3RRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["technical_knowledge","professionalism","problem_resolution","communication"],"entities":{"technicians":["James"],"services":["ac-repair"],"problems":["external-sewer-pipe-backing-up","incorrect-pipe-pitch","three-different-types-of-pipe","failed-prior-repair"]},"one_line_summary":"Daniel Williams highly praises James Ely and the Copperhead Plumbing team for expertly resolving a long-standing, complex sewer pipe backup issue that had stumped others for years.","key_phrases":["long-standing issue with an external sewer pipe that kept backing up","handling the pipe replacement like the expert he is","Copperhead Plumbing stands out as one of the best","ask for James Ely—he's the one you want on the job"]},"ChdDSUhNMG9nS0VJQ0FnTUNnMWRURDlnRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["punctuality","technical_knowledge","communication","cleanliness","problem_resolution","professionalism","courtesy","scheduling"],"entities":{"technicians":["James"],"services":["ac-installation"],"problems":["water-leak"]},"one_line_summary":"James from Copperhead Plumbing arrived on time, provided expert guidance on tankless water heater installation, completed the job same day, and left the area clean.","key_phrases":["arrived right on time","I got quite an education","installed same day","polite, tidy, knowledgeable, and friendly"]},"ChZDSUhNMG9nS0VJQ0FnTUNna3JQWlZBEAE":{"sentiment":"positive","sentiment_score":0.98,"aspects_mentioned":["professionalism"],"entities":{"technicians":["James"],"services":[],"problems":[]},"one_line_summary":"Customer Rick Race gives the highest praise to plumber James, calling him the best they've ever used across four home renovations in South Florida.","key_phrases":["best plumber I have ever used","redone 4 houses in S Fl","He is the best"]},"ChZDSUhNMG9nS0VJQ0FnTUNnckt6TkV3EAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["technical_knowledge","professionalism","problem_resolution","pricing"],"entities":{"technicians":["James"],"services":["plumbing"],"problems":[]},"one_line_summary":"Customer highly praises technician James for his meticulous workmanship, honesty, and delivering quality results worth the price.","key_phrases":["extremely meticulous to his craft","brutally honest","finished properly the first time","worth every penny"]},"ChZDSUhNMG9nS0VJQ0FnTUNnOUtMRERnEAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["pricing","punctuality","responsiveness"],"entities":{"technicians":["James"],"services":["ac-repair"],"problems":["water-leak"]},"one_line_summary":"Copperhead Plumbing offered the best quote among four competitors and completed a washing machine water line repair within an hour.","key_phrases":["best quote out of four companies","arrived within an hour","speedy service","will use copperhead again"]},"ChZDSUhNMG9nS0VJQ0FnTUNnMU9xUGVREAE":{"sentiment":"positive","sentiment_score":1,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"5-star rating with no written review.","key_phrases":[]},"ChZDSUhNMG9nS0VJQ0FnTUNnbEktMVNBEAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","punctuality","problem_resolution","communication","technical_knowledge"],"entities":{"technicians":["James"],"services":["plumbing"],"problems":[]},"one_line_summary":"Customer Jamie Sara highly praises James at Copperhead Plumbing for his professionalism, punctuality, efficient problem-solving, and clear communication.","key_phrases":["went above and beyond","solve the problem efficiently","explain everything in detail","combines skill with such great customer service"]},"ChdDSUhNMG9nS0VJQ0FnTUNnbUoyZGdnRRAB":{"sentiment":"positive","sentiment_score":1,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"5-star rating with no written review.","key_phrases":[]},"ChdDSUhNMG9nS0VJQ0FnTUNBdHVlTS1nRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["responsiveness","punctuality","technical_knowledge"],"entities":{"technicians":["Daniel"],"services":["ac-installation"],"problems":["water-leak"]},"one_line_summary":"Daniel replaced the customer's hot water heater within two hours of their call, earning high praise and a promise to return.","key_phrases":["Daniel was excellent","replaced in no time","Called at 11am and had the unit replaced by 1pm","Definitely will use them again"]},"ChZDSUhNMG9nS0VJQ0FnTUNBeXRicEhnEAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["responsiveness","punctuality","courtesy","problem_resolution"],"entities":{"technicians":["Mike"],"services":["ac-repair"],"problems":["no-toilets-working"]},"one_line_summary":"Technician Mike arrived within 25 minutes and resolved a complete toilet outage, impressing the customer with his kindness and care.","key_phrases":["showed up within 25 minutes","no toilets working","nice and kind and very caring","definitely use them if u need the best"]},"ChZDSUhNMG9nS0VJQ0FnSURGMVpMX1FREAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["cleanliness","professionalism"],"entities":{"technicians":[],"services":["camera-inspection","ac-installation"],"problems":["needed-to-locate-sewer-connection-to-street","kitchen-and-bathroom-faucet-replacement","tub-spout-replacement"]},"one_line_summary":"Customer praised Copperhead Plumbing for fast, clean service that included a camera inspection to locate the street connection and installation of new kitchen and bathroom faucets and a tub spout.","key_phrases":["Awesome service","ran the camera to locate our connection to the street","hooked up new kitchen and bathroom faucets","Very clean, fast service"]},"ChdDSUhNMG9nS0VJQ0FnSURfbC1ib19nRRAB":{"sentiment":"positive","sentiment_score":0.98,"aspects_mentioned":["responsiveness","scheduling","punctuality","communication","problem_resolution"],"entities":{"technicians":["Daniel"],"services":["ac-repair"],"problems":["water-leak"]},"one_line_summary":"Customer was highly impressed with Copperhead Plumbing after technician Daniel arrived on time Sunday-scheduled Monday and successfully resolved an outdoor water leak.","key_phrases":["couldn't have been happier w the service","showed up at 8:45","find the leak, solve the issue, fix and repair","If I could give 100stars it wouldn't be enough"]},"ChdDSUhNMG9nS0VJQ0FnSURfa2JmRjZnRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["punctuality","problem_resolution","professionalism"],"entities":{"technicians":["Dakota"],"services":["ac-repair"],"problems":["unspecified-plumbing-issue"]},"one_line_summary":"Customer was highly impressed with Dakota's honesty, fast arrival, and quick problem resolution after a long search for a trustworthy plumber.","key_phrases":["honest and did a fantastic job","50 minutes after I call the office","two hours later problem solved","I had the rest finally I found the best"]},"ChZDSUhNMG9nS0VJQ0FnSURfb3N1cERBEAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["scheduling","courtesy","communication","cleanliness"],"entities":{"technicians":["Nick","Cathy","Daniel"],"services":[],"problems":[]},"one_line_summary":"Customer highly recommends Copperhead Plumbing, praising same-day scheduling by Nick and Cathy and technician Daniel's friendliness, clear communication, and tidiness.","key_phrases":["same day that I called","explained everything in English so I understood","back in place before he left","highly recommend"]},"ChZDSUhNMG9nS0VJZVUyOHVzbS1EcUFREAE":{"sentiment":"negative","sentiment_score":-0.95,"aspects_mentioned":["pricing","communication","professionalism"],"entities":{"technicians":[],"services":[],"problems":["misleading-estimate-pricing"]},"one_line_summary":"Customer claims Copperhead Plumbing lied about pricing within the first few minutes of a phone call, changing from a free estimate to an $80 charge.","key_phrases":["AVOID","Literally lied to me in 2 mins","No charge free estimate first min to $80","I tape all calls"]},"ChdDSUhNMG9nS0VJQ0FnSURKOWVySnl3RRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["responsiveness","communication","professionalism"],"entities":{"technicians":["Nick","Cassie"],"services":[],"problems":[]},"one_line_summary":"Customer praises Copperhead Plumbing for same-day service, an excellent team led by Nick, and outstanding follow-up communication from Cassie.","key_phrases":["same day service","Nick and his team are amazing","direct communication on the progress","highly recommended"]},"ChZDSUhNMG9nS0VJQ0FnSURmaWJTZE5REAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["responsiveness","professionalism","technical_knowledge","cleanliness"],"entities":{"technicians":["Nick"],"services":["plumbing"],"problems":[]},"one_line_summary":"Customer highly recommends Copperhead Plumbing, praising technician Nick for professionalism, effectiveness, and leaving the work area spotless.","key_phrases":["sent a plumber out quickly","very professional and effective","excellent plumber","left the area spotless"]},"ChdDSUhNMG9nS0VJQ0FnSURmbnUyam5nRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["responsiveness","courtesy","problem_resolution","cleanliness"],"entities":{"technicians":[],"services":["ac-installation"],"problems":["corroded-faucets","water-leak"]},"one_line_summary":"Copperhead Plumbing responded same-morning to replace corroded shut-off faucets that blocked a washing machine installation, impressing the customer with their politeness, workmanship, and cleanliness.","key_phrases":["came the same morning","exceptionally polite","replacing the faucets with a lever type","very neat and clean"]},"ChZDSUhNMG9nS0VJQ0FnSURmM1B1NGNBEAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["punctuality","professionalism","communication","cleanliness","pricing","courtesy","responsiveness"],"entities":{"technicians":["Daniel"],"services":["ac-installation"],"problems":["incomplete-half-bath","old-pedestal-sink-needing-replacement"]},"one_line_summary":"Customer praises Daniel for his prompt, professional, and friendly vanity installation service, highlighting cleanup, fair pricing, and quick responsiveness over the New Year holiday.","key_phrases":["showed up right on time","professionally installed less than 3 hours later","cleaned up the work area and hauled away our old pedestal sink","Grateful for a negotiated deal"]},"ChdDSUhNMG9nS0VJQ0FnSURmME5YMXhBRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["punctuality","courtesy","problem_resolution"],"entities":{"technicians":[],"services":["ac-repair"],"problems":["water-leak"]},"one_line_summary":"Technician arrived on time, was friendly and polite, and successfully found and fixed a leak after picking up the necessary parts.","key_phrases":["on time","extremely friendly and polite","found problem and fixed the leak","highly recommend"]},"ChdDSUhNMG9nS0VJQ0FnSUNmdG9xczNnRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["responsiveness","professionalism","scheduling"],"entities":{"technicians":["Nick"],"services":["emergency-service","plumbing"],"problems":["plumbing-emergency"]},"one_line_summary":"Owner Nick personally responded to a plumbing emergency by fitting the customer into the schedule, delivering exceptional service that exceeded expectations.","key_phrases":["plumbing emergency","squeezed us into the schedule","attention to detail and genuine care","exceptional service"]},"ChZDSUhNMG9nS0VJQ0FnSUR2X3VQekx3EAE":{"sentiment":"positive","sentiment_score":0.88,"aspects_mentioned":["responsiveness","problem_resolution","courtesy","professionalism"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer was pleased with the quick, efficient, courteous, and professional service provided by Copperhead Plumbing.","key_phrases":["responded quickly and efficiently","took care of the problem","Very courteous and professional"]},"ChdDSUhNMG9nS0VJQ0FnSUR2bE5pSnp3RRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["responsiveness","problem_resolution","technical_knowledge","courtesy","cleanliness"],"entities":{"technicians":["Dakota"],"services":["ac-repair"],"problems":["water-leak","kitchen-flooding"]},"one_line_summary":"Copperhead responded rapidly to a kitchen flooding emergency and technician Dakota completed same-day pipe repairs while leaving the area exceptionally clean.","key_phrases":["couldn't believe how quickly","complete the repairs on the same day","very knowledgeable, courteous, and friendly","probably cleaner than when he started"]},"ChZDSUhNMG9nS0VJQ0FnSUNUdjhHTEtREAE":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["responsiveness","cleanliness"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer praised Copperhead Plumbing for being responsive, doing good work, and leaving things clean.","key_phrases":["responsive","good work","clean","what more could you want"]},"ChdDSUhNMG9nS0VJQ0FnSUR2c1BTZGdnRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","technical_knowledge","problem_resolution","courtesy"],"entities":{"technicians":["Josh","Cathy"],"services":[],"problems":[]},"one_line_summary":"Customer highly recommends Copperhead Plumbing, praising the quick, professional, and knowledgeable service provided by Josh and Cathy.","key_phrases":["quick professional and knowledgeable","Fixed our problem","felt that we were in good hands","Josh and Cathy where a pleasure to work with"]},"ChdDSUhNMG9nS0VJQ0FnSUN2blozXzBBRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["punctuality","professionalism","technical_knowledge","courtesy"],"entities":{"technicians":["Dakota"],"services":[],"problems":[]},"one_line_summary":"Technician Dakota arrived on time, was professional and knowledgeable, and left the customer eager to return for future work.","key_phrases":["On time and very professional","Dakota was great, friendly and knowledgeable","tried to make friends with my dog Chloe","Made me a customer for future jobs"]},"ChZDSUhNMG9nS0VJQ0FnSUN2dWY3QVN3EAE":{"sentiment":"positive","sentiment_score":0.55,"aspects_mentioned":["professionalism","punctuality","pricing","communication","problem_resolution","courtesy"],"entities":{"technicians":["Dakota"],"services":["plumbing"],"problems":[]},"one_line_summary":"Customer praised technician Dakota's professionalism and timeliness but found pricing excessive, though owner Nick resolved the concern amicably.","key_phrases":["Friendly accommodating and professional","done in a timely manner fashion","thought it was excessive","resolve amicably"]},"ChdDSUhNMG9nS0VJQ0FnSUN2c2JMbWhRRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["responsiveness","technical_knowledge","problem_resolution","pricing"],"entities":{"technicians":[],"services":["ac-repair"],"problems":["snapped-pipe-in-attic","flooded-ceiling","wet-walls"]},"one_line_summary":"Copperhead Plumbing responded within 45 minutes and efficiently completed a two-location pipe repair inside the walls at a reasonable price.","key_phrases":["within 45 mins of me calling","quick, slick and efficient","nice repair inside the walls","reasonably priced"]},"ChZDSUhNMG9nS0VJQ0FnSUN2d2VYZUlnEAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["responsiveness","problem_resolution","professionalism","communication"],"entities":{"technicians":["Dakota","Cassie"],"services":["emergency-service"],"problems":["water-leak"]},"one_line_summary":"Copperhead Plumbing responded within 30 minutes to a Friday afternoon plumbing leak, with both the technician Dakota and office staff Cassie delivering a professional and satisfying experience.","key_phrases":["here in 30 minutes","professional and polite","could not be more satisfied","recommend them to all my friends"]},"ChdDSUhNMG9nS0VJQ0FnSUN2OXJEZmpBRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","cleanliness","pricing"],"entities":{"technicians":["Dakota"],"services":[],"problems":[]},"one_line_summary":"Customer praises Dakota for excellent service, quick and clean work, and fair pricing.","key_phrases":["Five star customer service","quick clean","fair pricing","great job"]},"ChZDSUhNMG9nS0VJQ0FnSURQdTVESklnEAE":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["responsiveness","pricing"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer praises Copperhead Plumbing for fast response times and the best prices in the area.","key_phrases":["quick to respond","best prices around"]},"ChdDSUhNMG9nS0VJQ0FnSURQMmMtcjBnRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["responsiveness","courtesy","professionalism","communication"],"entities":{"technicians":["Chase"],"services":["ac-repair"],"problems":["water-leak"]},"one_line_summary":"Copperhead Plumbing received high praise for same-day service on a leaky sink, with technician Chase and the phone staff both noted as polite and professional.","key_phrases":["same day I called","Polite, professional and efficient","The girl on the phone was great","absolutely recommend"]},"ChdDSUhNMG9nS0VJQ0FnSURQNllEdHBBRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer gives a brief but emphatic five-star endorsement, calling Copperhead Plumbing the best plumbing company in the area.","key_phrases":["best plumbing company around"]},"ChdDSUhNMG9nS0VJQ0FnSURQelBiLTN3RRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["responsiveness","problem_resolution"],"entities":{"technicians":[],"services":["ac-repair"],"problems":["broken-garbage-disposal"]},"one_line_summary":"Copperhead Plumbing quickly fixed a broken garbage disposal within hours of the customer's call.","key_phrases":["fixed our broken garbage disposal","within hours of us calling","Highly recommend Copperhead Plumbing"]},"ChdDSUhNMG9nS0VJQ0FnSUQzX3VqMF93RRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["punctuality","cleanliness","problem_resolution","technical_knowledge","responsiveness"],"entities":{"technicians":["Nick"],"services":["ac-repair"],"problems":["faulty-shower-handle"]},"one_line_summary":"Jackie had a repeat visit to fix a faulty shower handle and was very satisfied with Nick's prompt, clean, and skilled service.","key_phrases":["top tier master plumbers","On time, clean and neat","second call for the same issue","Don't hesitate, just call them"]},"ChdDSUhNMG9nS0VJQ0FnSUQzNktETHBnRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["technical_knowledge","problem_resolution","communication","professionalism","courtesy"],"entities":{"technicians":["Daniel"],"services":["ac-repair"],"problems":["water-leak","non-compliant-pipe-flagged-by-insurance","wrong-adapter-installed-by-previous-contractor","broken-part-caused-by-previous-contractor"]},"one_line_summary":"Technician Daniel correctly diagnosed and repaired a leaking bathroom sink pipe that had been botched by a previous contractor, impressing the customer with his efficiency and friendliness.","key_phrases":["the first guy used a wrong adapter","Daniel fixed everything and was very efficient and friendly","experienced and qualified plumber","will definitely recommend Copperhead"]},"ChZDSUhNMG9nS0VJQ0FnSUQzcU9iSklnEAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","communication","technical_knowledge","courtesy"],"entities":{"technicians":["Chase"],"services":["ac-installation"],"problems":["outdoor-kitchen-sink-hookup"]},"one_line_summary":"Technician Chase professionally installed and connected a sink for an outdoor kitchen, thoroughly explaining his work and impressing the customer with his knowledge and manners.","key_phrases":["amazing job hooking up the sink","very professional","clearly very knowledgeable","fabulous manners"]},"ChZDSUhNMG9nS0VJQ0FnSUMzLXJqOWJBEAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","technical_knowledge","courtesy","cleanliness"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer highly praises Copperhead Plumbing for their reliability, efficiency, knowledge, courtesy, and post-job cleanup, saying they wouldn't use anyone else.","key_phrases":["Wouldn't use anyone else","Reliable, efficient, courteous","very knowledgeable","clean up afterwards"]},"ChZDSUhNMG9nS0VJQ0FnSUMzb0lmZlVnEAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["technical_knowledge","courtesy","responsiveness","problem_resolution"],"entities":{"technicians":["Nick"],"services":["ac-repair"],"problems":["dripping-shower-head"]},"one_line_summary":"Technician Nick quickly resolved a dripping shower head by replacing the cartridge and was praised for his friendliness and knowledge.","key_phrases":["dripping shower head","arrived a couple of hours later","new cartridge, problem solved","very knowledgeable and did a great job"]},"ChdDSUhNMG9nS0VJQ0FnSURYXzdXcnNRRRAB":{"sentiment":"positive","sentiment_score":0.88,"aspects_mentioned":["punctuality","professionalism","courtesy","pricing"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Michael had a great overall experience with Copperhead Plumbing, praising their promptness, professionalism, friendliness, and reasonable pricing.","key_phrases":["Great experience","Prompt","Professional","Reasonable $$"]},"ChdDSUhNMG9nS0VJQ0FnSURYaDRDMWhRRRAB":{"sentiment":"positive","sentiment_score":1,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"5-star rating with no written review.","key_phrases":[]},"ChdDSUhNMG9nS0VJQ0FnSURYb29PWmxRRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["punctuality","professionalism","courtesy"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer had a positive experience, praising the technician for being on time, efficient, and friendly.","key_phrases":["On time","efficient and friendly","Highly recommend"]},"ChZDSUhNMG9nS0VJQ0FnSUNYcnJ6N1ZnEAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["punctuality","technical_knowledge","communication","professionalism","problem_resolution"],"entities":{"technicians":["Daniel"],"services":["ac-repair"],"problems":[]},"one_line_summary":"A quality-focused customer praises Daniel from Copperhead Plumbing for his punctuality, technical expertise, clear communication, and fast yet thorough work.","key_phrases":["completing the job in record time","maintaining exceptional quality","knew exactly what needed to be done","smooth and hassle-free"]},"ChdDSUhNMG9nS0VJQ0FnSUNYa291OHFnRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["punctuality","problem_resolution","professionalism","responsiveness"],"entities":{"technicians":["Daniel"],"services":["ac-repair"],"problems":["water-leak"]},"one_line_summary":"Customer praises Copperhead Plumbing for their fast response and quick repair of a broken water pipe, specifically highlighting technician Daniel.","key_phrases":["they literally saved me","arrived after 1h","fixed the issue so fast","Daniel is the best"]},"ChZDSUhNMG9nS0VJQ0FnSUNYa3FHRVJnEAE":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism","scheduling","communication"],"entities":{"technicians":[],"services":["ac-installation"],"problems":["bathtub-replacement-needed"]},"one_line_summary":"Customer had a positive experience with Copperhead Plumbing's professionalism and honesty during a bathtub replacement project and would recommend them.","key_phrases":["professional and flexible","bathtub replacement","straightforward and honest","would recommend for future projects"]},"ChZDSUhNMG9nS0VJQ0FnSURuaDhENVpBEAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["responsiveness","punctuality","scheduling","problem_resolution","communication","professionalism"],"entities":{"technicians":["Daniel","Cassie"],"services":["ac-repair"],"problems":["unspecified-plumbing-issue"]},"one_line_summary":"Trish had an outstanding first experience with Copperhead Plumbing, praising the rapid scheduling, timely arrival, and quick repair by Daniel and Cassie.","key_phrases":["less than 15 minutes","fixed the issue in under 30 minutes","Daniel & Cassie's professionalism","now my neighbors have somebody to call"]},"ChZDSUhNMG9nS0VJQ0FnSURuMmUyTkhnEAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["courtesy","technical_knowledge","professionalism"],"entities":{"technicians":["Chase"],"services":["emergency-service","ac-repair"],"problems":["broken-pvc-pipe"]},"one_line_summary":"Thomas had a positive emergency experience with technician Chase, praising his courtesy, respect, and technical knowledge when fixing a broken PVC pipe.","key_phrases":["broken pvc pipe","outstanding individual","courtesy, respect, and knowledge","the call to make"]},"ChdDSUhNMG9nS0VJQ0FnSUNucHBUNmxBRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["punctuality","cleanliness","professionalism"],"entities":{"technicians":["Daniel"],"services":[],"problems":[]},"one_line_summary":"Technician Daniel received high praise for being prompt, clean, and professional.","key_phrases":["prompt","clean","professional"]},"ChZDSUhNMG9nS0VJQ0FnSUNub0xxYklBEAE":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer praises Copperhead Plumbing for being a great company with excellent customer service.","key_phrases":["Great company","even better customer service","Keep up the good work"]},"ChdDSUhNMG9nS0VJQ0FnSURIdGFQT29BRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","courtesy","punctuality","scheduling","pricing","technical_knowledge"],"entities":{"technicians":["Dakota","Nick"],"services":["ac-installation","water-filtration-system"],"problems":["water-leak"]},"one_line_summary":"First-time customer Gail is highly impressed with Copperhead Plumbing, praising installer Dakota and the whole team for their professionalism, promptness, and efficient water heater installation.","key_phrases":["professional, courteous, and truly a gentleman","prompt to come to our home","quick and efficient in installing","high quality professionals"]},"ChZDSUhNMG9nS0VJQ0FnSURIb2U3N1FnEAE":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer had a great experience and praised the professionalism of Copperhead Plumbing, intending to recommend them.","key_phrases":["Great service","Very professional","Will be recommending"]},"ChdDSUhNMG9nS0VJQ0FnSURIdXRXcDhRRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","punctuality","courtesy"],"entities":{"technicians":["Daniel"],"services":["plumbing"],"problems":[]},"one_line_summary":"A repeat customer praises Daniel for professionalism, friendliness, and promptness across four separate plumbing visits.","key_phrases":["Very professional, friendly, and extremely prompt","worked with Daniel now 4 times","my go to guys","large number of plumbers over the years"]},"ChZDSUhNMG9nS0VJQ0FnSURwc0tDRk9nEAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","technical_knowledge","problem_resolution"],"entities":{"technicians":["Dakota"],"services":["ac-repair"],"problems":["malfunctioning-toilets","bathroom-sink-issue"]},"one_line_summary":"Technician Dakota professionally and efficiently repaired two toilets and a bathroom sink to the customer's satisfaction.","key_phrases":["very professional and efficient","Fixed 2 toilets and one of my bathroom sinks","Excellent work"]},"ChdDSUhNMG9nS0VJQ0FnSUNIM3RMVzVBRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","technical_knowledge","communication","scheduling"],"entities":{"technicians":["Chase"],"services":["ac-repair"],"problems":["water-leak"]},"one_line_summary":"Customer Kara Brown praises technician Chase and the scheduling team at Copperhead Plumbing for professional, knowledgeable service resolving a bathroom ceiling leak.","key_phrases":["very professional, knowledgeable and thorough","ceiling leak in bathroom","office scheduling department communication and follow through","highly recommend Copperhead"]},"ChZDSUhNMG9nS0VJQ0FnSUNIMXUtdkpBEAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["technical_knowledge","professionalism"],"entities":{"technicians":["Chase"],"services":[],"problems":[]},"one_line_summary":"Tiffany had an outstanding experience with technician Chase, praising his knowledge and thoroughness, and has already referred him and Copperhead Plumbing to others.","key_phrases":["outstanding service","very knowledgeable","went out of his way","already referred Copperhead Plumbing and Chase"]},"ChdDSUhNMG9nS0VJQ0FnSUNIbXFPSF9nRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["responsiveness","problem_resolution"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"A first-time customer praised Copperhead Plumbing for same-day scheduling and resolving their issue quickly.","key_phrases":["great service","same day appointment","first time using them","fixed my issue"]},"ChZDSUhNMG9nS0VJQ0FnSUNIbXRuUE93EAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["problem_resolution","professionalism"],"entities":{"technicians":["Daniel"],"services":["ac-repair"],"problems":["water-leak"]},"one_line_summary":"Customer praises Daniel for successfully fixing an underground water leak regardless of weather conditions.","key_phrases":["fixing our underground water leak","Rain or shine","Daniel did a great job"]},"ChdDSUhNMG9nS0VJQ0FnSUNIbXV6TjNnRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["technical_knowledge","communication"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer praises Copperhead Plumbing for excellent workmanship, plumbing knowledge, and proactively informing her about local water issues.","key_phrases":["excellent workmanship","knowledge of plumbing","alerted me to water issues"]},"ChdDSUhNMG9nS0VJQ0FnSUNIcXBQYTJ3RRAB":{"sentiment":"positive","sentiment_score":0.98,"aspects_mentioned":["punctuality","technical_knowledge","pricing","communication","scheduling","professionalism","courtesy"],"entities":{"technicians":["Dakota"],"services":["ac-repair"],"problems":["unspecified-repair"]},"one_line_summary":"Alicia had an outstanding experience with Copperhead Plumbing, praising technician Dakota and the office staff for punctuality, on-budget repairs, and exceptional professionalism.","key_phrases":["over and above the call of duty","arrived completely on time","on budget","top notch service all around"]},"ChdDSUhNMG9nS0VJQ0FnSUNIb09EcGxRRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["responsiveness","punctuality","communication","professionalism","pricing","scheduling"],"entities":{"technicians":["Dakota"],"services":["ac-repair"],"problems":[]},"one_line_summary":"Sean had a positive experience with Copperhead Plumbing, praising technician Dakota for punctuality, clear communication, and professionalism, with pricing in line with competitor quotes.","key_phrases":["showed up on time","explained everything I needed and what was optional","gave me 2-3 options for everything","chose Copperhead based on the professionalism and timeliness"]},"ChdDSUhNMG9nS0VJQ0FnSUNIb0pEZnB3RRAB":{"sentiment":"positive","sentiment_score":0.98,"aspects_mentioned":["punctuality","technical_knowledge","problem_resolution","pricing","professionalism","courtesy"],"entities":{"technicians":["Daniel"],"services":["ac-installation","water-hook-up"],"problems":["dishwasher-not-known-to-be-working","uncertain-fit-of-new-dishwasher","water-leak"]},"one_line_summary":"Technician Daniel arrived early, expertly assessed and successfully installed a dishwasher under uncertain conditions, leaving the customer feeling cared for and highly satisfied.","key_phrases":["came out EARLY and PROMPTLY","he would rather try than not","HE MADE IT WORK","Daniel is such an asset to your company"]},"ChZDSUhNMG9nS0VJQ0FnSUNIZ1BlcFJBEAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["professionalism","responsiveness"],"entities":{"technicians":["Nick"],"services":[],"problems":[]},"one_line_summary":"Customer Peter Malone highly recommends Copperhead Plumbing, praising Nick and his team for their professionalism and constant availability.","key_phrases":["professionals from start to finish","always available whenever I needed them","look no further than copperhead"]},"ChZDSUhNMG9nS0VJQ0FnSUQ3bThiZ0hBEAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["responsiveness","courtesy","technical_knowledge","communication"],"entities":{"technicians":["Cassie","Dakota"],"services":["ac-installation"],"problems":["flange-replacement","toilet-installation"]},"one_line_summary":"Customer praises Copperhead Plumbing for quick scheduling, courteous and efficient service from Dakota, and a successful flange and toilet installation.","key_phrases":["Cassie was awesome","had someone out the next day","kind, informative and efficient","installed a new flange and toilet"]},"ChdDSUhNMG9nS0VJQ0FnSUQ3dy02R3ZBRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism"],"entities":{"technicians":["Daniel"],"services":[],"problems":[]},"one_line_summary":"Customer highly praises Daniel at Copperhead Plumbing and plans to recommend him and the company to family.","key_phrases":["Daniel at Copperhead Plumbing is amazing","recommending him and the company to my family members"]},"ChZDSUhNMG9nS0VJQ0FnSUQ3dzdqOVV3EAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism"],"entities":{"technicians":["Daniel"],"services":[],"problems":[]},"one_line_summary":"Amanda had a phenomenal experience with Copperhead Plumbing, praising technician Daniel for his pride in his work and saying she would use them again.","key_phrases":["phenomenal","really takes pride in his work","would definitely use them again"]},"ChZDSUhNMG9nS0VJQ0FnSUQ3X2ViQ1NBEAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["courtesy","punctuality","professionalism"],"entities":{"technicians":["Daniel"],"services":[],"problems":[]},"one_line_summary":"Carmen highly recommends Daniel for his politeness, punctuality, and excellent work quality.","key_phrases":["very polite and on time","amazing job","definitely recommend","would definitely have Daniel back"]},"ChdDSUhNMG9nS0VJQ0FnSUQ3X2ZxS29nRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism"],"entities":{"technicians":["Daniel"],"services":[],"problems":[]},"one_line_summary":"Customer was highly satisfied with Daniel's work and would welcome him back.","key_phrases":["fantastic job","absolutely have him back"]},"ChdDSUhNMG9nS0VJQ0FnSUQ3dmF6b2l3RRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","courtesy","technical_knowledge"],"entities":{"technicians":["Daniel"],"services":["ac-installation"],"problems":["water-leak"]},"one_line_summary":"Technician Daniel was praised for his professionalism and helpfulness during a toilet seat installation, and proactively recommended water filter solutions for poor water quality.","key_phrases":["so nice, professional, & very helpful","recommended a water filter","the water is really bad","I highly recommend him"]},"ChZDSUhNMG9nS0VJQ0FnSUQ3dmRDdU53EAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","pricing"],"entities":{"technicians":["Chase"],"services":[],"problems":[]},"one_line_summary":"Customer praises Chase and Copperhead Plumbing as awesome, dependable, and fair with pricing.","key_phrases":["truly awesome","dependable","fair with their pricing","just terrific"]},"ChZDSUhNMG9nS0VNM1RxNHZCcWZfTk9nEAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["professionalism","responsiveness"],"entities":{"technicians":[],"services":["ac-installation"],"problems":["water-leak"]},"one_line_summary":"Copperhead Plumbing quickly and professionally replaced the customer's water heater, earning a strong recommendation.","key_phrases":["extremely professional","came out very quick","replace my water heater","would definitely be using them again"]},"ChZDSUhNMG9nS0VJQ0FnSUM3bVlUbmR3EAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","technical_knowledge"],"entities":{"technicians":[],"services":["ac-installation"],"problems":["water-leak"]},"one_line_summary":"Customer had an outstanding experience with Copperhead Plumbing's professional and efficient water heater installation.","key_phrases":["extremely professional","installed my water heater in rapid time","service was beyond exceptional","10/10 experience"]},"ChZDSUhNMG9nS0VJQ0FnSUM3N3AyVUt3EAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["punctuality","professionalism","technical_knowledge","problem_resolution","communication"],"entities":{"technicians":[],"services":["ac-repair"],"problems":["unspecified-home-plumbing-issues"]},"one_line_summary":"Customer Sarah Harmes praises Copperhead Plumbing for their promptness, professionalism, skilled workmanship, and excellent customer service.","key_phrases":["prompt, professional, and exceptionally skilled","resolved all problems efficiently","great attention to detail","highly recommend Copperhead Plumbing"]},"ChZDSUhNMG9nS0VJQ0FnSUM3N28zWEtnEAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["responsiveness","technical_knowledge","professionalism"],"entities":{"technicians":["Cassie","Nick"],"services":["ac-repair"],"problems":[]},"one_line_summary":"Customer praises Copperhead Plumbing for fast, knowledgeable, and reliable service from Cassie and Nick's team.","key_phrases":["got someone out right away","fast, efficient and provided excellent service","very knowledgeable and reliable"]},"ChZDSUhNMG9nS0VJQ0FnSUM3N3NYRVpREAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["communication","problem_resolution"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Kaley was highly satisfied with Copperhead Plumbing's service from initial contact through problem resolution.","key_phrases":["satisfied with the experience from start to finish","from my initial call until my problem was handled","they were great","highly recommend"]},"ChdDSUhNMG9nS0VJQ0FnSUM3N3ZtZnh3RRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["punctuality","professionalism","technical_knowledge","problem_resolution"],"entities":{"technicians":[],"services":["plumbing"],"problems":[]},"one_line_summary":"Customer praises Copperhead Plumbing for their promptness, professionalism, and same-day service, and has recommended them to a neighbor who was also very satisfied.","key_phrases":["prompt on arrival","professional and knowledgeable","done on same day","would highly recommend"]},"ChZDSUhNMG9nS0VJQ0FnSUM3N3JuOUlBEAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["professionalism","responsiveness"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer had a great experience with Copperhead Plumbing, praising them as fast, honest, and reliable, and plans to refer others.","key_phrases":["Fast, honest, reliable","Great experience","hard work","Will refer to anyone I know"]},"ChdDSUhNMG9nS0VJQ0FnSUM3N3RLVmtBRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["responsiveness","courtesy"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer praises Copperhead Plumbing for their fast response and friendly technician, strongly recommending the business.","key_phrases":["came right out","great service","tech was so nice","highly recommend"]},"ChdDSUhNMG9nS0VJQ0FnSUM3enRpbnRnRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer enthusiastically endorses Copperhead Plumbing as the best in town and expresses full loyalty.","key_phrases":["Best plumber in town","Wouldn't go to anyone else"]},"ChZDSUhNMG9nS0VJQ0FnSURiMjhPc1dREAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["responsiveness","professionalism"],"entities":{"technicians":["Dakota"],"services":[],"problems":[]},"one_line_summary":"Technician Dakota received high praise for quick response and excellent work.","key_phrases":["amazing job","quick response","great work","Recommended"]},"ChZDSUhNMG9nS0VJQ0FnSURiaTlhZFVBEAE":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["pricing"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer left a brief 5-star review praising the service quality and reasonable pricing.","key_phrases":["Great service","Reasonably priced","Highly recommend"]},"ChZDSUhNMG9nS0VJQ0FnSURiZzYzNVFBEAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["technical_knowledge","problem_resolution","professionalism"],"entities":{"technicians":["Dakota"],"services":["ac-repair","ac-installation"],"problems":["water-leak","faulty-valves"]},"one_line_summary":"Technician Dakota quickly diagnosed and repaired an under-sink leak, proactively identified valve issues, and thoroughly verified all work before leaving.","key_phrases":["identified my under sink leak quickly","offered options for repair","pointed out potential valve problems","double checked everything before leaving"]},"ChZDSUhNMG9nS0VJQ0FnSURiX1pMNE9BEAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["technical_knowledge","courtesy","communication","problem_resolution"],"entities":{"technicians":["Josh"],"services":["plumbing"],"problems":["significant-unspecified-plumbing-issue"]},"one_line_summary":"Customer praises skilled and friendly technician Josh and the office staff for finally resolving a significant plumbing issue.","key_phrases":["best plumbing experience","highly skilled","significant issue is finally getting resolved","The office was great"]},"ChZDSUhNMG9nS0VMR1pvSXlpM2NDUk53EAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","communication","problem_resolution","scheduling"],"entities":{"technicians":["Chase"],"services":["ac-repair"],"problems":["one-handle-shower-control-issue"]},"one_line_summary":"Customer praised both scheduler Kathy and technician Chase for professionalism, clear communication, and successfully resolving a single-handle shower control issue.","key_phrases":["explained everything in detail","fantastic job and fixed my issue","professional and very helpful","would call them again"]},"ChdDSUhNMG9nS0VJQ0FnSUNiMV95OHJnRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["pricing","technical_knowledge","problem_resolution","cleanliness","communication"],"entities":{"technicians":["Dakota"],"services":["ac-repair"],"problems":["water-leak","multiple-older-valves-in-bad-shape-on-3-sinks"]},"one_line_summary":"Technician Dakota resolved multiple plumbing issues including a leaking toilet valve and deteriorated sink valves at a fair price, leaving all areas clean.","key_phrases":["fixed all issues","at a fair price","work was exemplary","left all rooms as clean as he found them"]},"ChdDSUhNMG9nS0VJQ0FnSUNqMThMSnRRRRAB":{"sentiment":"negative","sentiment_score":-0.85,"aspects_mentioned":["pricing","problem_resolution","technical_knowledge"],"entities":{"technicians":[],"services":[],"problems":["unresolved-plumbing-issue"]},"one_line_summary":"Customer paid a large bill but their plumbing problem was left completely unresolved, leaving them sad and disappointed.","key_phrases":["problem was not solved","hefty bill","still have the problem I started with","very sad and disappointed"]},"ChZDSUhNMG9nS0VJQ0FnSUREajh6Z0tnEAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["responsiveness","problem_resolution"],"entities":{"technicians":["Chase"],"services":["ac-installation"],"problems":["water-leak"]},"one_line_summary":"Copperhead Plumbing quickly replaced a failed 21-year-old water heater within hours of being called, earning high praise for Chase's work.","key_phrases":["came to the rescue again","21 year old water heater gave up","a few hours after calling","new unit was up and running"]},"ChdDSUhNMG9nS0VJQ0FnSUNiZ3RyZGlnRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["professionalism","technical_knowledge"],"entities":{"technicians":["Dakota"],"services":["plumbing-service"],"problems":[]},"one_line_summary":"Customer Rocco highly recommends Copperhead Plumbing, praising technician Dakota for professionalism and hard work.","key_phrases":["very professional service","Dakota was great","worked hard all day","recommend this company very highly"]},"ChZDSUhNMG9nS0VJQ0FnSURycVl6dUx3EAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["scheduling","communication","professionalism","cleanliness"],"entities":{"technicians":["Nick"],"services":[],"problems":[]},"one_line_summary":"Customer praises Copperhead Plumbing for same-day scheduling, proactive communication about delays, and Nick's professionalism and exceptional cleanliness.","key_phrases":["same day appointment","letting me know when they were delayed","before and after photos","wearing booties and vacuuming up any dust"]},"ChdDSUhNMG9nS0VJQ0FnSURyN3BlZm1RRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer praises the technician as extremely honest, fast, diligent, and kind.","key_phrases":["very honest","very fast, very diligent","nicest man ever"]},"ChZDSUhNMG9nS0VJQ0FnSURyeW9fSk9BEAE":{"sentiment":"positive","sentiment_score":0.6,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer left a brief 5-star review praising the overall service from Copperhead Plumbing LLC.","key_phrases":["Great service"]},"ChZDSUhNMG9nS0VJQ0FnSURyNFBMbEN3EAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["technical_knowledge","problem_resolution","professionalism"],"entities":{"technicians":["Nick"],"services":["ac-installation","ac-repair"],"problems":["water-leak"]},"one_line_summary":"Nick correctly diagnosed a hard water deposit causing a toilet drainage issue that other plumbers had misidentified, demonstrating strong technical knowledge and integrity.","key_phrases":["resolved an issue with a toilet","other plumbers had told me was the drain","Nick found a hard water deposit blocking the outflow","could have told me any number of plausible things"]},"ChZDSUhNMG9nS0VJQ0FnSUNydjlHMEVBEAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["punctuality","professionalism"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer praises Copperhead Plumbing for consistent punctuality and thorough professionalism.","key_phrases":["Always on time","Professional and thourough"]},"ChdDSUhNMG9nS0VJQ0FnSUNybGVMNl9nRRAB":{"sentiment":"positive","sentiment_score":1,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"5-star rating with no written review.","key_phrases":[]},"ChdDSUhNMG9nS0VJQ0FnSUNyeVpxeDVBRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["scheduling","punctuality","responsiveness","courtesy","problem_resolution","pricing"],"entities":{"technicians":["Cassie","Dakota"],"services":["ac-repair"],"problems":[]},"one_line_summary":"Customer found Copperhead Plumbing on Facebook and was impressed by same-day, within-the-hour service from Dakota, praising his friendliness, efficiency, and reasonable pricing.","key_phrases":["same day afternoon","within an hour of calling","super helpful, friendly","price was reasonable"]},"ChdDSUhNMG9nS0VNM3Jrb3lSbkllSjlnRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["technical_knowledge","communication","professionalism","responsiveness","courtesy"],"entities":{"technicians":["Nick"],"services":["ac-repair"],"problems":["complicated-underground-plumbing-problem"]},"one_line_summary":"Nick expertly resolved a complicated plumbing issue, communicated clearly throughout, and the responsive office staff left the customer highly satisfied.","key_phrases":["Complicated problem that he handled perfectly","explained the situation clearly","thorough and competent","pleasant and responsive"]},"ChZDSUhNMG9nS0VJQ0FnSUNybU52UVN3EAE":{"sentiment":"positive","sentiment_score":1,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"5-star rating with no written review.","key_phrases":[]},"ChZDSUhNMG9nS0VJQ0FnSURMejZtMkl3EAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["responsiveness","problem_resolution","communication","professionalism"],"entities":{"technicians":[],"services":["ac-repair"],"problems":[]},"one_line_summary":"Marcy had a positive experience with Copperhead Plumbing, praising the immediate response, effective problem resolution, and clear communication.","key_phrases":["sent out immediately","fixing rectifying the situation to my satisfaction","He was understandable","worked expediently"]},"ChZDSUhNMG9nS0VJQ0FnSURMajhDeWRBEAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["punctuality","technical_knowledge","problem_resolution","professionalism","communication"],"entities":{"technicians":["Chase"],"services":["ac-repair","ac-installation"],"problems":["water-leak","running-toilets","repeatedly-breaking-toilets"]},"one_line_summary":"Customer Tim had an outstanding experience with technician Chase, who successfully resolved multiple plumbing issues that other plumbers had failed to fix.","key_phrases":["prompt, honest & extremely helpful","quality of their work is unmatched","get it done right the first time","a team you can trust"]},"ChZDSUhNMG9nS0VJQ0FnSURMenZxZUlnEAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["punctuality","courtesy","professionalism"],"entities":{"technicians":["Dakota"],"services":[],"problems":[]},"one_line_summary":"Customer John Panos gave a 5-star review praising Dakota from Copperhead Plumbing for being punctual, courteous, and delivering top-quality work.","key_phrases":["On time","courteous","work completed to the highest level","Dakota was amazing"]},"ChdDSUhNMG9nS0VJQ0FnSURMc091QjVBRRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["punctuality","pricing","professionalism"],"entities":{"technicians":[],"services":["plumbing"],"problems":[]},"one_line_summary":"Customer praises Copperhead Plumbing for punctuality, job completion, and fair pricing, and would recommend them.","key_phrases":["Showed up on time","completed the job","fair price","Would recommend"]},"ChdDSUhNMG9nS0VJQ0FnSUNMb1lyQ2dBRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["punctuality","technical_knowledge","professionalism","problem_resolution"],"entities":{"technicians":["Dakota"],"services":["drain-clearing","camera-inspection"],"problems":["water-leak"]},"one_line_summary":"Technician Dakota arrived within 25 minutes and quickly cleared a backed-up line with a camera scope, earning a perfect 10 out of 10 rating.","key_phrases":["timing was on point","25 minute arrival time","cleared the line and camera scoped it","outstanding work within a timely and professional manner"]},"ChZDSUhNMG9nS0VJQ0FnSUNMcU1pdmRREAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["responsiveness","communication","punctuality","technical_knowledge","pricing"],"entities":{"technicians":["Josh"],"services":["emergency-service","ac-repair"],"problems":["water-leak"]},"one_line_summary":"Josh responded quickly to repair an emergency main water line break, impressing the customer with his communication, thoroughness, and fair pricing.","key_phrases":["came out quickly","emergency break in our main water line","great communication, timely and thorough","pricing was fair"]},"ChdDSUhNMG9nS0VJQ0FnSUR6dmR6Tmp3RRAB":{"sentiment":"positive","sentiment_score":1,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"5-star rating with no written review.","key_phrases":[]},"ChRDSUhNMG9nS0VJQ0FnSUR6M2M5ahAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["problem_resolution","communication","scheduling","punctuality","professionalism","cleanliness"],"entities":{"technicians":["Cassie","Chase","Nick"],"services":["ac-repair","city-coordination"],"problems":["ongoing-plumbing-problems-due-to-home-additions","weird-plumbing-issues"]},"one_line_summary":"Christy praises Copperhead Plumbing for finally resolving long-standing complex plumbing issues, highlighting excellent communication, timely scheduling, and dedicated work from technicians Chase and Nick.","key_phrases":["goes above and beyond","actually made sense of our weird plumbing issues","stayed working at our house til almost 9pm on a Friday night","kept me informed every step of the way"]},"ChZDSUhNMG9nS0VJQ0FnSUN6Z0wtX093EAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism","responsiveness"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer praised Copperhead Plumbing for professional and speedy service from the initial phone call through job completion and would recommend them.","key_phrases":["professional and speedy","beginning phone call to when the service was completed","would recommend this company"]},"ChdDSUhNMG9nS0VJQ0FnSURUM2VLX2pnRRAB":{"sentiment":"positive","sentiment_score":0.88,"aspects_mentioned":["responsiveness","problem_resolution","communication","professionalism"],"entities":{"technicians":["Jaret"],"services":["ac-repair"],"problems":["unspecified-plumbing-issue-requiring-urgent-resolution"]},"one_line_summary":"Copperhead Plumbing stood out by responding promptly and completing the job on time when two other plumbers failed to return calls.","key_phrases":["up and running in no time","met our deadline","great customer service","no return calls"]},"ChdDSUhNMG9nS0VJQ0FnSURUdHFUWjhBRRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Repeat customer praises Copperhead Plumbing for their professionalism and plans to continue using them.","key_phrases":["Very professional","used them many times","will continue to"]},"ChdDSUhNMG9nS0VJQ0FnSURUc3VHVXB3RRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["courtesy","technical_knowledge","communication"],"entities":{"technicians":["Nick","Cassie"],"services":[],"problems":[]},"one_line_summary":"Mary had a great first experience with Copperhead Plumbing, praising Nick's efficiency and knowledge and Cassie's excellent customer service.","key_phrases":["friendly, helpful & FAST","Nick was informative & worked quickly & efficiently","Cassie gave terrific customer service","Great first experience"]},"ChdDSUhNMG9nS0VJQ0FnSURUcFB1UXdRRRAB":{"sentiment":"positive","sentiment_score":0.8,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer found Copperhead Plumbing to be honest and friendly.","key_phrases":["Honest and friendly"]},"ChdDSUhNMG9nS0VJQ0FnSURaZ04zbTZnRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","technical_knowledge","courtesy"],"entities":{"technicians":["Chase"],"services":["ac-repair","water-filtration"],"problems":["unspecified-repair"]},"one_line_summary":"Customer Ilene praises Chase from Copperhead Plumbing for exceptional professionalism, deep knowledge, and customer-focused care during a repair visit.","key_phrases":["honest reliable plumber","level of professionalism is off the charts fantastic","He's so knowledgeable","dedication to taking care of his customers"]},"ChZDSUhNMG9nS0VJQ0FnSUNUNy1xNlNnEAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["punctuality","communication","scheduling","problem_resolution"],"entities":{"technicians":["Chase"],"services":["plumbing"],"problems":[]},"one_line_summary":"Customer praises Copperhead Plumbing's timely, communicative staff and technician Chase for quickly resolving their issue.","key_phrases":["timely and communicative","solve our issue quickly","will definitely use these guys","scheduling services"]},"ChdDSUhNMG9nS0VJQ0FnSUNUbXFtOXJBRRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism","pricing"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer praises Copperhead Plumbing for consistent reliability and fair practices.","key_phrases":["always reliable","always fair"]},"ChdDSUhNMG9nS0VJQ0FnSUNUZ3JLOXJRRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["technical_knowledge","professionalism"],"entities":{"technicians":[],"services":["ac-installation"],"problems":["water-leak"]},"one_line_summary":"Customer is highly satisfied with a water filtration system installation that eliminated staining on dishes and exceeded her expectations.","key_phrases":["knowledgeable and helpful","immediate improvement for my house","exceeds my expectations","no stains"]},"ChdDSUhNMG9nS0VNdlZvNFNmZ09fXzNnRRAB":{"sentiment":"positive","sentiment_score":1,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"5-star rating with no written review.","key_phrases":[]},"ChZDSUhNMG9nS0VJQ0FnSURqeThXR1hnEAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["responsiveness","professionalism","pricing"],"entities":{"technicians":["Nick"],"services":["ac-repair"],"problems":["minor-plumbing-issue"]},"one_line_summary":"Customer John Hablak praises technician Nick for immediate response, professional service, and the lowest possible estimate on a minor plumbing issue.","key_phrases":["10/10 service","showed up immediately","cheapest estimate possible","would recommend to anybody"]},"ChRDSUhNMG9nS0VJQ0FnSURqMXY1ZBAB":{"sentiment":"positive","sentiment_score":0.75,"aspects_mentioned":["problem_resolution"],"entities":{"technicians":[],"services":["maintenance"],"problems":["clog"]},"one_line_summary":"Customer was happy that their clog was fixed and is satisfied with the service overall.","key_phrases":["Clog fixed","that's the best review","Happy with their service"]},"ChZDSUhNMG9nS0VJQ0FnSURqNnYyelRREAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","technical_knowledge","pricing","problem_resolution"],"entities":{"technicians":["Nick","Chase"],"services":[],"problems":["unresolved-plumbing-problem"]},"one_line_summary":"Nick and Chase successfully resolved a plumbing problem that other services had failed to fix, earning a strong recommendation from the customer.","key_phrases":["professional, knowledgeable, fair and reasonable","repaired a problem that no one else could fix","highly recommend Copperhead Plumbing"]},"ChZDSUhNMG9nS0VJQ0FnSUNqMFlLNEt3EAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","technical_knowledge","courtesy"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer describes the service as highly professional, efficient, honest, and friendly, calling it a perfect package.","key_phrases":["Highly professional","honest with high integrity","very friendly and personable","perfect package"]},"ChdDSUhNMG9nS0VJQ0FnSUNqM0tuUzl3RRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["punctuality","courtesy","technical_knowledge","problem_resolution","professionalism"],"entities":{"technicians":["Josh"],"services":["ac-repair"],"problems":["long-standing-plumbing-issues"]},"one_line_summary":"Technician Josh was praised for his promptness, friendliness, persistence, and skill in resolving long-standing plumbing problems.","key_phrases":["master in his craft","didn't give up even when the problem seemed really hopeless","fixed a few problems we have had for quite some time","prompt, friendly & super helpful"]},"ChZDSUhNMG9nS0VJQ0FnSUNqMEp1NU13EAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["responsiveness","professionalism","courtesy"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer praised the service as fast, efficient, and friendly.","key_phrases":["Fast","efficient","friendly"]},"ChdDSUhNMG9nS0VJQ0FnSUNqME42YXZBRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["responsiveness","professionalism","courtesy","problem_resolution"],"entities":{"technicians":["Josh"],"services":["ac-repair"],"problems":["water-leak"]},"one_line_summary":"Technician Josh arrived within 30 minutes and resolved a water main leak in under two hours, impressing the customer with his professionalism and friendliness.","key_phrases":["came out within 30 minutes at 5pm","water main leak fixed in 1hr 40min","Josh was wonderful he was professional and very friendly","will recommend your company to my community"]},"ChdDSUhNMG9nS0VJQ0FnSUREb2EtbHdBRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","problem_resolution","technical_knowledge"],"entities":{"technicians":["Nick"],"services":["ac-repair"],"problems":["water-leak"]},"one_line_summary":"Nick quickly and professionally repaired the customer's water heater, earning a strong recommendation.","key_phrases":["very professional","get it working again fast","highly recommend Nick","all of your plumbing needs"]},"ChdDSUhNMG9nS0VJQ0FnSUREcHRqWjJRRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["technical_knowledge","problem_resolution","pricing","professionalism"],"entities":{"technicians":["Nick"],"services":["maintenance","ac-repair"],"problems":["ongoing-recurring-plumbing-problem-requiring-frequent-clean-outs"]},"one_line_summary":"Technician Nick diagnosed a persistent plumbing issue that had been costing the customer $500 every two months, earning high praise for his skill and thoroughness.","key_phrases":["ongoing plumbing problem in my old house","Nick actually found the exact problem","rescue clean out","This is the plumber you want"]},"ChdDSUhNMG9nS0VJQ0FnSUREMEtXYnNnRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["responsiveness","technical_knowledge","problem_resolution"],"entities":{"technicians":[],"services":["ac-repair"],"problems":["plumbing-issues"]},"one_line_summary":"Copperhead Plumbing responded quickly, accurately diagnosed the problem, and resolved the plumbing issues with ease.","key_phrases":["came out quickly","properly diagnosed the problem","repaired our plumbing issues with ease","Highly recommend"]},"ChZDSUhNMG9nS0VJQ0FnSUNEdjczWkNBEAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["communication","responsiveness","technical_knowledge"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer praises Copperhead Plumbing for excellent communication, quick responsiveness, and high-quality workmanship.","key_phrases":["Great communication","Responded to texts and phone calls quickly","Amazing quality workmanship","heartily recommend"]},"ChdDSUhNMG9nS0VJQ0FnSUNEeTczZDBnRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism"],"entities":{"technicians":["Nick"],"services":[],"problems":[]},"one_line_summary":"Customer had a great experience with technician Nick and would not hesitate to call him again.","key_phrases":["Nick was terrific","not hesitating to call him"]},"ChdDSUhNMG9nS0VJQ0FnSUNEZ28tNWdBRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["punctuality","professionalism","technical_knowledge","problem_resolution"],"entities":{"technicians":[],"services":["ac-repair"],"problems":[]},"one_line_summary":"Customer praised the technician for being punctual, professional, knowledgeable, and performing a thorough repair.","key_phrases":["on time","professional","knowledgeable","repair was well done"]},"ChdDSUhNMG9nS0VJQ0FnSUQ5ci1yMGdBRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","pricing","punctuality","technical_knowledge","communication"],"entities":{"technicians":["Josh","Cassie"],"services":["ac-repair"],"problems":["plumbing-issues"]},"one_line_summary":"Steve Fenner highly recommends Copperhead Plumbing for their punctuality, reasonable pricing, professional staff, and superb technician work.","key_phrases":["technician Josh was superb","showed up almost the exact time","Price was reasonable","excellent job Copperhead"]},"ChdDSUhNMG9nS0VJQ0FnSUQ5dW96ZHRnRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["punctuality","responsiveness"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer gave a five-star review praising the service as timely, responsive, and reliable.","key_phrases":["Excellent service","Timely, responsive and reliable"]},"ChZDSUhNMG9nS0VJQ0FnSUM5bmU2c1NREAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["professionalism","technical_knowledge","pricing","problem_resolution"],"entities":{"technicians":[],"services":["ac-repair"],"problems":["toilet-issue"]},"one_line_summary":"Customer praised Copperhead Plumbing for fast, professional toilet repair at a fair price and would use them again.","key_phrases":["very professional service","quick to diagnose the problem","fair reasonable price","fixed it extremely fast"]},"ChdDSUhNMG9nS0VJQ0FnSUM5Mk1QWnlnRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["problem_resolution","responsiveness","professionalism"],"entities":{"technicians":["Nick"],"services":["plumbing"],"problems":[]},"one_line_summary":"The customer highly recommends Copperhead Plumbing and technician Nick for consistently fast service and reliable problem resolution.","key_phrases":["only company I use for all my plumbing needs","best fast service","problem is always solved","highly recommend Nick"]},"ChdDSUhNMG9nS0VJQ0FnSUNkdFplUTFBRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["responsiveness","courtesy","punctuality","cleanliness","professionalism"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer praises Copperhead Plumbing for their fast response, punctuality, cleanliness, and professionalism.","key_phrases":["quick to respond","always on time","very clean and professional","very pleasant"]},"ChdDSUhNMG9nS0VJQ0FnSUNkNElxM3JnRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["responsiveness","punctuality","technical_knowledge","communication","problem_resolution"],"entities":{"technicians":["Nick","Justin"],"services":["emergency-service","ac-repair"],"problems":["water-leak"]},"one_line_summary":"Regina had an outstanding emergency plumbing experience with Nick and Justin, praising their rapid response, live phone answering, and effective problem resolution across multiple incidents.","key_phrases":["answered not by a machine, but by Nick","on his way and would be at my home in 10 to 15 minutes","resolve the issue in a very short period of time","they deserve a 10 star rating"]},"ChdDSUhNMG9nS0VJQ0FnSUR0bDRyRHJnRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["problem_resolution","courtesy","cleanliness","professionalism"],"entities":{"technicians":["Josh"],"services":["plumbing"],"problems":[]},"one_line_summary":"Maureen highly recommends Copperhead Plumbing, praising Josh for resolving their concerns in a friendly, neat, and professional manner.","key_phrases":["Josh fixed our concerns","Stand behind their work","neat and professional","Highly recommend"]},"ChdDSUhNMG9nS0VJQ0FnSUR0b0xPWDl3RRAB":{"sentiment":"positive","sentiment_score":0.8,"aspects_mentioned":["responsiveness","problem_resolution"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer thanks the business for responding quickly and resolving their issue.","key_phrases":["coming quickly","solve our problem","thank you"]},"ChdDSUhNMG9nS0VKcWpvdG5KcHNUQ3RnRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["punctuality","professionalism","pricing","cleanliness","problem_resolution"],"entities":{"technicians":["Nick"],"services":["ac-repair"],"problems":["water-leak"]},"one_line_summary":"Nick promptly and professionally fixed a hidden kitchen sink wall leak at a reasonable price, leaving the customer fully satisfied and loyal to Copperhead Plumbing.","key_phrases":["prompt, professional and did a great job","reasonable price","fixed the leak and cleaned everything up great","He's our plumber from now on"]},"ChZDSUhNMG9nS0VJQ0FnSUROX3BIWmZREAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["punctuality","technical_knowledge","professionalism","cleanliness"],"entities":{"technicians":["Nick"],"services":["ac-installation","ac-repair"],"problems":["water-leak"]},"one_line_summary":"Nick quickly found and resolved an under-sink leak and installed a new disposal in a professional and timely manner.","key_phrases":["unknown leak under our sink","able to find the leak quickly","install a new disposal","professional, clean and efficient"]},"ChdDSUhNMG9nS0VJQ0FnSUNObzhlQWpRRRAB":{"sentiment":"negative","sentiment_score":-0.8,"aspects_mentioned":["pricing"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer gave a 1-star review citing a misleading quote from Copperhead Plumbing.","key_phrases":["misleading quote"]},"ChdDSUhNMG9nS0VJQ0FnSUNOM1pXMXRnRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["technical_knowledge","professionalism"],"entities":{"technicians":[],"services":[],"problems":["several-complex-issues"]},"one_line_summary":"Nancy had an excellent experience with Copperhead Plumbing, praising their technical knowledge in resolving multiple complex issues.","key_phrases":["excellent service","extremely knowledgeable","fix several complex things","highly recommend"]},"ChdDSUhNMG9nS0VJQ0FnSUNOdGF2ZzRBRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["cleanliness"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer praises Copperhead Plumbing for their quality workmanship and cleanliness.","key_phrases":["best plumbers you could ask for","neat, clean job"]},"ChZDSUhNMG9nS0VJQ0FnSUNObk9fWGZnEAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["responsiveness","punctuality","technical_knowledge","pricing"],"entities":{"technicians":["Nick"],"services":["ac-repair"],"problems":["clogged-garbage-disposal"]},"one_line_summary":"Nick arrived within 90 minutes, efficiently unclogged the garbage disposal at a fair price, earning a strong recommendation from the customer.","key_phrases":["arrived by 3 pm","efficient, knowledgeable","fairly priced","highly recommend"]},"ChZDSUhNMG9nS0VJQ0FnSUQxaDU2aldBEAE":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer gave a 5-star review praising Copperhead Plumbing for great service that went above and beyond expectations.","key_phrases":["great service","above and beyond"]},"ChZDSUhNMG9nS0VJQ0FnSUQxay1ldWNnEAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["courtesy","technical_knowledge","pricing","cleanliness","problem_resolution"],"entities":{"technicians":["Nick"],"services":["ac-repair","ac-installation","water-filter-removal"],"problems":["water-leak","outdated-valves","worn-garbage-disposal-and-faucet"]},"one_line_summary":"Technician Nick efficiently replaced all under-sink components in a foreclosure home at a fair price, leaving the area clean and tidy.","key_phrases":["friendly, knowledgeable, and efficient","at a fair price","changed out everything","neat and clean"]},"ChdDSUhNMG9nS0VJQ0FnSUMxbTV6TWhBRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["responsiveness","professionalism","courtesy"],"entities":{"technicians":["Nick"],"services":[],"problems":[]},"one_line_summary":"Debbie had a wonderful experience with technician Nick, praising his prompt arrival, quality work, and respectful attitude.","key_phrases":["came out right away","wonderful job","very pleasant and respectful","highly recommend"]},"ChZDSUhNMG9nS0VJQ0FnSUMxeEs3TUtREAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["problem_resolution","responsiveness","punctuality","courtesy","technical_knowledge"],"entities":{"technicians":[],"services":["ac-repair"],"problems":["plumbing-issues"]},"one_line_summary":"Customer had an outstanding experience with Copperhead Plumbing, praising their responsiveness, punctuality, pleasantness, and knowledgeable problem resolution.","key_phrases":["All plumbing issues solved","calls answered","arrives on time","could not ask for a better experience"]},"ChdDSUhNMG9nS0VJQ0FnSUMxc0tEcGtBRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["punctuality","professionalism","courtesy"],"entities":{"technicians":["Nick"],"services":[],"problems":[]},"one_line_summary":"Wendy had an excellent experience with Copperhead Plumbing, praising technician Nick for being quick, efficient, and respectful of her home.","key_phrases":["A++++","Nick was quick, efficient","very respectful of my house","highly recommend them"]},"ChZDSUhNMG9nS0VJQ0FnSURWei1IWlBBEAE":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["punctuality","responsiveness"],"entities":{"technicians":["Nick"],"services":[],"problems":[]},"one_line_summary":"Customer praises Nick for being quick, reliable, and consistently showing up.","key_phrases":["Quick and reliable","Nick shows up","quick and reliable"]},"ChZDSUhNMG9nS0VJQ0FnSURWa1lYRUt3EAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["communication","problem_resolution","technical_knowledge","responsiveness","pricing","professionalism"],"entities":{"technicians":["Josh"],"services":["ac-repair","maintenance"],"problems":["root-ball-blockage-in-sewer-line","buried-2-way-clean-out","damaged-city-tie-in-line"]},"one_line_summary":"Josh from Copperhead Plumbing expertly resolved a major sewer line blockage caused by a root ball on the same Friday the customer called, communicating thoroughly throughout the process.","key_phrases":["master communicator and went above and beyond","dig down 5 feet to hack out a huge root ball","kept me constantly updated with videos, photos and calls","done right, and done once"]},"ChZDSUhNMG9nS0VJQ0FnSURWaHMtQkJREAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["responsiveness","scheduling","courtesy","pricing","communication","problem_resolution"],"entities":{"technicians":[],"services":["ac-repair"],"problems":["plumbing-issue"]},"one_line_summary":"Customer praises the technician for fast response, honest pricing, respectful communication, and quick resolution of a plumbing issue.","key_phrases":["most amazing customer service","fixed my plumbing issue quickly","He'll never rip you off","treats everyone with the most respect"]},"ChdDSUhNMG9nS0VJQ0FnSUNWeHR1OF9BRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","courtesy","responsiveness","cleanliness","technical_knowledge","pricing"],"entities":{"technicians":["Nick","Jason"],"services":["plumbing-inspection"],"problems":["possible-rat-issue-in-plumbing"]},"one_line_summary":"Nick and Jason from Copperhead Plumbing provided same-day, professional, and thorough service for a suspected rat issue in the plumbing, impressing the customer with their courtesy and cleanliness.","key_phrases":["went above and beyond","came immediately on same day called","put on booties coming in and out of the house","knowledgeable and thorough"]},"ChZDSUhNMG9nS0VJQ0FnSUNWdXRmeFVnEAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["responsiveness","problem_resolution"],"entities":{"technicians":[],"services":["emergency-service"],"problems":[]},"one_line_summary":"Copperhead Plumbing responded within an hour to resolve a home emergency, earning a strong recommendation from the customer.","key_phrases":["emergency at our home","came out within the hour","fix the problem quickly","highly recommend"]},"ChdDSUhNMG9nS0VJQ0FnSUNWMFBUX3BBRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["technical_knowledge","professionalism"],"entities":{"technicians":["Josh"],"services":["ac-installation"],"problems":["toilet-replacement","sink-faucet-replacement","garbage-disposal-installation","water-leak"]},"one_line_summary":"Customer Justin Hawk praises technician Josh for his knowledgeable and skilled work installing multiple plumbing fixtures.","key_phrases":["Josh is great","awesome job installing","very knowledgeable and skilled","highly recommend"]},"ChZDSUhNMG9nS0VJQ0FnSUNWd0lIb01nEAE":{"sentiment":"positive","sentiment_score":1,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"5-star rating with no written review.","key_phrases":[]},"ChdDSUhNMG9nS0VJQ0FnSUNsbF9UY2pRRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["punctuality","professionalism"],"entities":{"technicians":["Nick"],"services":["bathroom-plumbing"],"problems":[]},"one_line_summary":"Customer was highly satisfied with Copperhead Plumbing, praising owner Nick for punctuality and professionalism during a bathroom plumbing job.","key_phrases":["beyond pleased","showed up on time","nothing but professional","highly recommend"]},"ChdDSUhNMG9nS0VJQ0FnSUNsMjdiWG1nRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["professionalism","communication","problem_resolution"],"entities":{"technicians":["Nick"],"services":["ac-repair"],"problems":["unspecified-plumbing-issue"]},"one_line_summary":"Nick from Copperhead Plumbing resolved the customer's issue quickly while providing detailed, professional communication.","key_phrases":["very helpful and professional","detailed information on what was happening","good recommendations","fixed our issue in no time"]},"ChZDSUhNMG9nS0VJQ0FnSUNsMmR6OUpBEAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["responsiveness","punctuality","courtesy","technical_knowledge","problem_resolution","pricing"],"entities":{"technicians":["Nick"],"services":["ac-repair"],"problems":["puzzling-plumbing-issue-that-5-other-companies-could-not-diagnose"]},"one_line_summary":"Nick and his crew at Copperhead Plumbing resolved a complex plumbing issue that five other companies had failed to diagnose, arriving on time and saving the customer money.","key_phrases":["puzzling plumbing issue 5 company's couldn't figure out","quick diagnosis and explanation of the problem","saved me money and time","knew I called the rite company"]},"ChZDSUhNMG9nS0VJQ0FnSUNsZ1p2Tk1BEAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["punctuality","technical_knowledge","communication","pricing","responsiveness"],"entities":{"technicians":["Nicholas"],"services":["emergency-service","ac-repair"],"problems":["flooded-bathrooms"]},"one_line_summary":"Tammy had a plumbing emergency on a Sunday evening and was highly impressed by Nicholas's prompt arrival, knowledgeable diagnostics, and reasonable rates.","key_phrases":["bathrooms were flooded","he was prompt","highly knowledgeable in the diagnostics","super reasonable with rates"]},"ChdDSUhNMG9nS0VJQ0FnSUNscXZpbTVBRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["responsiveness","courtesy","cleanliness"],"entities":{"technicians":["Nick"],"services":[],"problems":[]},"one_line_summary":"Customer praises Nick for being prompt and friendly, and highlights excellent cleanup after the job was completed.","key_phrases":["very prompt and friendly","cleaned up well and left no mess","would definitely recommend"]},"ChZDSUhNMG9nS0VJQ0FnSUNsbk9UcElnEAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["responsiveness","problem_resolution","professionalism","courtesy"],"entities":{"technicians":["Nick","Justin"],"services":["ac-repair"],"problems":["water-leak"]},"one_line_summary":"A leaky toilet was resolved within the hour by technician Justin, with the customer praising the team's professionalism and responsiveness.","key_phrases":["had someone come within the hour","fixed the issue in a matter of minutes","professional, respectful, and provide the quality service","Look no further, these are your guys"]},"ChdDSUhNMG9nS0VJQ0FnSURGMzlqa3d3RRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["technical_knowledge","professionalism","problem_resolution","courtesy","cleanliness"],"entities":{"technicians":[],"services":["ac-repair"],"problems":["water-leak"]},"one_line_summary":"Customer praises Copperhead Plumbing's expertise, work ethic, friendly staff, and clean worksite after quickly resolving a leak inside the walls.","key_phrases":["really know their stuff","best work ethic in the business","found and fixed in no time","left zero mess"]},"ChZDSUhNMG9nS0VJQ0FnSURGcC1yTEJREAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["technical_knowledge","pricing"],"entities":{"technicians":["Josh"],"services":["plumbing"],"problems":[]},"one_line_summary":"Customer highly recommends Josh for getting plumbing work done correctly on the first attempt at a fair price.","key_phrases":["done right the first time","fair price","just give Josh a call"]},"ChdDSUhNMG9nS0VJQ0FnSURGaDVDSGt3RRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["technical_knowledge","scheduling","punctuality","professionalism"],"entities":{"technicians":["Josh"],"services":["ac-repair"],"problems":["plumbing-issue"]},"one_line_summary":"Customer praises Josh as the best plumber they have ever used, highlighting his exceptional work quality, prompt arrival, and easy scheduling.","key_phrases":["best plumber I have ever encountered","work is impeccable and so far unmatched","within the hour and fully prepared","very easy to schedule"]},"ChZDSUhNMG9nS0VJQ0FnSURGLTZmQWVBEAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["technical_knowledge","communication","professionalism"],"entities":{"technicians":["Joshua"],"services":[],"problems":[]},"one_line_summary":"Technician Joshua impressed the customer by doing excellent work and clearly explaining the reasoning behind each step.","key_phrases":["awesome job","explained everything","understood why it needed to be done"]},"ChdDSUhNMG9nS0VJQ0FnSURGLTh1amtnRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["punctuality","technical_knowledge","professionalism","cleanliness","problem_resolution"],"entities":{"technicians":[],"services":["ac-installation"],"problems":["damaged-pipe"]},"one_line_summary":"Customer praises Copperhead Plumbing for prompt arrival, expert pipe replacement, flawless workmanship, and immaculate cleanup in their condo.","key_phrases":["remarkable expertise and professionalism","attention to detail and quality craftsmanship","left the workspace immaculately clean","completed the job flawlessly"]},"ChdDSUhNMG9nS0VJQ0FnSURGLTh2QXBBRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","cleanliness"],"entities":{"technicians":["Josh"],"services":["ac-installation"],"problems":["water-leak","toilet-replacement-needed"]},"one_line_summary":"Customer Daniel was highly satisfied with technician Josh's professionalism and clean, detail-oriented work replacing a hot water heater and toilet.","key_phrases":["professionalism Josh provided","Clean work and great attention to detail","definitely request him","Happy customer"]},"ChdDSUhNMG9nS0VJQ0FnSURGLTR1UHpRRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["responsiveness","professionalism"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer praises the technician for being extremely responsive and detail-oriented, giving a strong recommendation.","key_phrases":["Extremely responsive","detailed in his work","would highly recommend"]},"ChdDSUhNMG9nS0VJQ0FnSURGLV9QX25BRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","technical_knowledge","punctuality","cleanliness","problem_resolution"],"entities":{"technicians":["Josh"],"services":["ac-repair"],"problems":["water-leak"]},"one_line_summary":"Donna praises technician Josh for being professional, knowledgeable, punctual, and leaving no mess after fixing leaky bathroom pipes.","key_phrases":["very professional, knowledgeable and on time","hard to find a company that's ever on time","fixed it up beautifully","no mess"]},"ChdDSUhNMG9nS0VJQ0FnSURGdTlEMDF3RRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["technical_knowledge","responsiveness","professionalism"],"entities":{"technicians":["Josh"],"services":["ac-installation"],"problems":["shower-installation-requiring-extra-parts"]},"one_line_summary":"Customer praises Copperhead Plumbing for their quick and expert shower installation after a year-long search for the right company.","key_phrases":["amazing job in my shower installation","came through within a day","Josh is an amazing plumber","Top-of-the-line service"]},"ChdDSUhNMG9nS0VJQ0FnSURGczdYbmdnRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","technical_knowledge"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Repeat customer praises Copperhead Plumbing's professionalism and expertise, referring them to clients with plumbing needs.","key_phrases":["super professional","really know what they are doing","used this company 3 times","refer copperhead to our clients"]},"ChZDSUhNMG9nS0VJQ0FnSURGMDVEV0tREAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","technical_knowledge","pricing","communication"],"entities":{"technicians":["Nick"],"services":["ac-repair"],"problems":["plumbing-issue-in-bathroom"]},"one_line_summary":"Franco had a great experience with Copperhead Plumbing, praising the professionalism and honesty of owner Nick and his staff during a bathroom plumbing repair.","key_phrases":["true professionals and very informative","did not try and upsell me on any unnecessary work","outstanding customer service","highly recommended"]},"ChZDSUhNMG9nS0VJQ0FnSURGdFp2Q2ZBEAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["responsiveness","punctuality","technical_knowledge","communication","pricing","professionalism","courtesy"],"entities":{"technicians":["Nick"],"services":["emergency-service","ac-repair"],"problems":["plumbing-emergency"]},"one_line_summary":"Nick from Copperhead Plumbing responded quickly to a plumbing emergency, arriving on time, demonstrating strong technical knowledge, and completing the repair at a fair price.","key_phrases":["responsive, polite, and professional","arrived on time","demonstrated extensive knowledge","pricing was fair"]},"ChdDSUhNMG9nS0VJYk5vSkhRN3NYZjJRRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["technical_knowledge","communication","courtesy","problem_resolution"],"entities":{"technicians":[],"services":["ac-repair"],"problems":["water-leak"]},"one_line_summary":"A friendly technician quickly diagnosed and resolved a whole-house water flow issue with clear communication and lasting results.","key_phrases":["diagnosed the problem very quickly","explained everything that was done","better flow of water in the whole house","completed rather quickly"]},"ChZDSUhNMG9nS0VJQ0FnSURGbGJEbU5BEAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["punctuality","courtesy","technical_knowledge","pricing","professionalism"],"entities":{"technicians":["Nick"],"services":["ac-repair"],"problems":["plumbing-concerns"]},"one_line_summary":"Customer highly recommends Copperhead Plumbing, praising Nick and his team for being prompt, courteous, skilled, and cost-effective.","key_phrases":["prompt, courteous, and exceptionally skilled","cost-effective","reliable and professional plumbing services","couldn't be more satisfied"]},"ChdDSUhNMG9nS0VJQ0FnSURGbGRDbXdnRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","courtesy","responsiveness"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Richard gave a 5-star review praising Copperhead Plumbing for being professional, friendly, responsive, and providing quality service.","key_phrases":["Highly professional","friendly","responsive","quality service"]},"ChdDSUhNMG9nS0VJQ0FnSUN1cmR2QXl3RRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","punctuality","responsiveness","problem_resolution","courtesy"],"entities":{"technicians":[],"services":["emergency-service"],"problems":["emergency-repair"]},"one_line_summary":"Customer received fast, professional emergency plumbing repair on a Sunday and was extremely satisfied with the experience.","key_phrases":["most personable and professional service I've ever received","showed up in less than a hour","emergency repair on a Sunday","Did a fantastic job"]},"ChZDSUhNMG9nS0VJQ0FnSURGNWJDdVVBEAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","cleanliness"],"entities":{"technicians":[],"services":["ac-repair"],"problems":[]},"one_line_summary":"Customer praises Copperhead Plumbing for excellent, professional, and clean repair work and plans to use them again.","key_phrases":["EXCELLENT work","very professional and well run company","Repairs were done very clean","use them in the future"]},"ChZDSUhNMG9nS0VJQ0FnSURGcGZlZWVBEAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["cleanliness","courtesy","professionalism"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer praises the technician as clean, kind, and efficient, giving a glowing 5-star review.","key_phrases":["He is the man","Clean, kind and efficient","Thank you for your help"]},"ChZDSUhNMG9nS0VJQ0FnSURGcFlQS2VBEAE":{"sentiment":"positive","sentiment_score":0.98,"aspects_mentioned":["punctuality","problem_resolution","cleanliness","pricing","professionalism","responsiveness"],"entities":{"technicians":["Nick"],"services":["emergency-service"],"problems":["plumbing-emergency"]},"one_line_summary":"Nick from Copperhead Plumbing responded to a plumbing emergency within an hour, resolved the issue quickly, left the property clean, and charged a fair rate.","key_phrases":["on site within an hour","left the property cleaner than it was","fair rate and didn't try to upsell","character and integrity"]},"ChZDSUhNMG9nS0VJQ0FnSURGcGQ3RGRBEAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["problem_resolution"],"entities":{"technicians":[],"services":["sink-relocation"],"problems":["sink-relocation-for-bathroom-remodel"]},"one_line_summary":"Customer had a sink moved for a bathroom remodel and was highly pleased with the outcome.","key_phrases":["sink moved for bathroom remodel","couldn't have been more pleased","highly recommend"]},"ChZDSUhNMG9nS0VJQ0FnSURGeFlqVUx3EAE":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["courtesy","professionalism"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Monica gave a brief but enthusiastic 5-star review praising Copperhead Plumbing as a friendly and efficient company.","key_phrases":["Great company","Friendly and efficient"]},"ChdDSUhNMG9nS0VJQ0FnSURGNGFqTXdnRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["responsiveness","punctuality","professionalism","pricing","technical_knowledge","cleanliness","problem_resolution","communication","scheduling"],"entities":{"technicians":["Nick","Josh"],"services":["ac-repair","ac-installation","toilet-tank-rebuild"],"problems":["worn-shut-off-valve-to-toilet","plumbing-inside-tank-needed-a-rebuild"]},"one_line_summary":"Robert had a worn toilet shut-off valve and tank rebuilt by Josh, who arrived same-day, completed the work cleanly and professionally within an hour, and left him eager to use Copperhead Plumbing again.","key_phrases":["have someone there today between 2-3pm","extremely professional and quickly determined what the problem was","perfectly clean when he finished","make Copperhead Plumbing my plumber on speed dial"]},"ChZDSUhNMG9nS0VJQ0FnSURGd2N1akZREAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["responsiveness","professionalism","technical_knowledge","problem_resolution","cleanliness","courtesy"],"entities":{"technicians":[],"services":["ac-repair"],"problems":["water-leak","significant-plumbing-issue"]},"one_line_summary":"Cassie gave Copperhead Plumbing a glowing 5-star review praising their fast response, expert problem resolution, cleanliness, and courteous professionalism across two service visits.","key_phrases":["coming out fast when I needed them the most","superior solutions compared to other plumbers","left no mess behind","prevented it from happening again in the future"]},"ChdDSUhNMG9nS0VJQ0FnSURGd1pidXpnRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism","technical_knowledge"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer praises Copperhead Plumbing for exceptional professionalism and knowledge, giving a strong recommendation.","key_phrases":["Beyond professional","knowledgable","Highly recommended"]},"ChdDSUhNMG9nS0VJQ0FnSURGd1liRzlBRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["ac-installation"],"problems":["water-leak"]},"one_line_summary":"Copperhead Plumbing installed a new water heater and the customer was very satisfied with the work.","key_phrases":["installed a new water heater","amazing job"]},"ChZDSUhNMG9nS0VJQ0FnSURGZ1p1NGJ3EAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["punctuality","professionalism","cleanliness","communication","problem_resolution"],"entities":{"technicians":["Justin"],"services":["ac-repair"],"problems":["plumbing-issue-requiring-same-day-repair"]},"one_line_summary":"Technician Justin arrived on time, was highly professional, protected the floors, answered all questions, and resolved the plumbing issue the same day.","key_phrases":["came out on time","very professional from the moment he arrived","put on booties to protect our floors","fix the plumbing the same day"]},"ChZDSUhNMG9nS0VJQ0FnSURGX3NtdFF3EAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","courtesy","technical_knowledge"],"entities":{"technicians":["Nick"],"services":[],"problems":[]},"one_line_summary":"Customer highly recommends Copperhead Plumbing, praising Nick and his team for being professional, courteous, efficient, reliable, and knowledgeable.","key_phrases":["professional, courteous and efficient","highly recommend","reliable, local and knowledgeable"]},"ChZDSUhNMG9nS0VJQ0FnSURGX3A3cGFBEAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["punctuality","professionalism","cleanliness"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"A repeat customer praises Copperhead Plumbing for consistent punctuality, professionalism, and cleanliness across many service visits.","key_phrases":["always on time","very professional","very neat","never disappointed"]},"ChdDSUhNMG9nS0VJQ0FnSURGdnJmbmxnRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","courtesy","pricing","communication","problem_resolution","responsiveness"],"entities":{"technicians":["Nick"],"services":["ac-repair"],"problems":["water-leak","high-utility-bill"]},"one_line_summary":"Customer discovered a water leak via an unexpectedly high utility bill and was fully satisfied with Nick's professional, communicative, and efficient repair service.","key_phrases":["Nick was fantastic to work with","professional, courteous, quick, and very fair","explained the issue and the steps it would take to remedy","back to normal operations in no time"]},"ChdDSUhNMG9nS0VJQ0FnSURGdnBmZXd3RRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["responsiveness","technical_knowledge","communication"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer highly recommends Copperhead Plumbing, praising their responsiveness, knowledge, and patience.","key_phrases":["responsive, knowledgeable, patient","great company to work with","highly recommend Copperhead Plumbing"]},"ChZDSUhNMG9nS0VJQ0FnSURGM29QUmVBEAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["problem_resolution","technical_knowledge","professionalism"],"entities":{"technicians":[],"services":["emergency-service"],"problems":["major-emergency"]},"one_line_summary":"Customer highly praises Copperhead Plumbing for quickly diagnosing and resolving a major home emergency with honesty and excellent workmanship.","key_phrases":["major emergency","figured out what was wrong instantly","Very honest and excellent quality of work","Highly recommend"]},"ChZDSUhNMG9nS0VJQ0FnSURGbnJXbFRnEAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["pricing","responsiveness"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer praises Copperhead Plumbing for quality work, fair pricing, and fast availability.","key_phrases":["great work at a great price","always available when needed","quick to the job"]},"ChdDSUhNMG9nS0VJQ0FnSURGNXBMYnhBRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","technical_knowledge"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"A general contractor highly recommends Copperhead Plumbing as their preferred contractor, praising exceptional quality, professionalism, and first-try inspection passes.","key_phrases":["exceptional quality on all jobs no matter the size","pass inspections on the first try","preferred plumbing contractor","highly recommend"]},"ChZDSUhNMG9nS0VJQ0FnSURGNXF5YmVREAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","punctuality","problem_resolution"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Nick had a great experience with Copperhead Plumbing, praising their professionalism, punctuality, and quality of work.","key_phrases":["professional manner","was on time","did a great job","highly recommend"]},"ChZDSUhNMG9nS0VJQ0FnSURGNXRpcU5BEAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["punctuality","professionalism","responsiveness","problem_resolution"],"entities":{"technicians":[],"services":["maintenance"],"problems":["clogged-toilet"]},"one_line_summary":"Copperhead Plumbing resolved a stubborn toilet clog the same day with punctual, professional, and respectful service.","key_phrases":["came out the same day","very respectful, professional and on time","fixed the issue","5 star all around"]},"ChdDSUhNMG9nS0VJQ0FnSURGcHN1azdnRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["communication","pricing","professionalism","courtesy"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer praises Copperhead Plumbing for clear communication on options, fair pricing, professionalism, and kindness around kids and pets.","key_phrases":["very clear about explaining different quality and cost options","kind and patient around the house with kids and dogs","reasonably priced","Professional, quick"]},"ChdDSUhNMG9nS0VJQ0FnSUNGeDkyLXl3RRAB":{"sentiment":"positive","sentiment_score":1,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"5-star rating with no written review.","key_phrases":[]},"ChZDSUhNMG9nS0VJQ0FnSUQ1cnFUbWFnEAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["courtesy","cleanliness","communication","technical_knowledge"],"entities":{"technicians":["Josh"],"services":["pipe-camera-inspection"],"problems":["pipe-inspection-needed"]},"one_line_summary":"Josh performed a pipe camera inspection at the customer's home, impressing them with his courtesy, cleanliness, and thorough explanations.","key_phrases":["excellent job camering our pipes","explained everything step by step","Courteous, Clean","Highly recommend Copperhead"]},"ChZDSUhNMG9nS0VJQ0FnSUQ1aE9yaUpREAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["technical_knowledge","communication"],"entities":{"technicians":["Miller"],"services":["plumbing"],"problems":[]},"one_line_summary":"Customer Greg L gives a glowing 5-star review praising Mr. Miller's quality workmanship and clear communication, saying he will never use another service.","key_phrases":["amazing, quality work","explained everything so we understood","10/10 will recommend","never use another service"]},"ChZDSUhNMG9nS0VJQ0FnSUM1ajd6emVREAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["punctuality","pricing","problem_resolution","responsiveness","professionalism"],"entities":{"technicians":[],"services":["emergency-service"],"problems":["unspecified-emergency"]},"one_line_summary":"Suzanne praises Copperhead Plumbing for being reliable, affordable, and responsive, especially during a recent emergency.","key_phrases":["reliable, quick, trustworthy and affordable","quickly came to my rescue","performed quality work, consistently","emergency"]},"ChdDSUhNMG9nS0VJQ0FnSURaeGRyYndnRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["punctuality","professionalism"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer had a positive experience with Copperhead Plumbing, praising their punctuality, professionalism, and honesty.","key_phrases":["Showed up on time","Professional, honest, and quick","will use them going forward"]},"ChdDSUhNMG9nS0VJQ0FnSURacXBiZmxnRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","courtesy","problem_resolution","responsiveness"],"entities":{"technicians":["Nick","Josh"],"services":["ac-repair"],"problems":["plumbing-issue-in-guest-bathroom"]},"one_line_summary":"Nick and Josh delivered fast, professional, and courteous plumbing service, even coordinating with the City on the customer's behalf.","key_phrases":["amazing and professional","went over and beyond to help coordinate with the City","at my house the next morning","can't say enough great things"]},"ChZDSUhNMG9nS0VJQ0FnSURaX0wtVWR3EAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["punctuality","courtesy","cleanliness","pricing","professionalism","communication","technical_knowledge"],"entities":{"technicians":["Josh"],"services":["plumbing"],"problems":[]},"one_line_summary":"Christine had an outstanding experience with Josh from Copperhead Plumbing, praising his punctuality, professionalism, reasonable pricing, and the owner Nick's excellent communication.","key_phrases":["unsurpassable experience","consummate professional with decades of experience","reasonable quote","Copperhead Plumbing's number is in my phone to stay"]},"ChZDSUhNMG9nS0VJQ0FnSUNaN2RYUmR3EAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","technical_knowledge","problem_resolution","pricing"],"entities":{"technicians":["Nick"],"services":["ac-repair"],"problems":["unresolved-plumbing-issue-persisting-over-several-months"]},"one_line_summary":"After months of failed attempts by other plumbers, Nick from Copperhead Plumbing successfully identified and resolved the customer's persistent plumbing problem.","key_phrases":["plumber after plumber with no results","Nick found the problem","very thorough","Money WELL spent"]},"ChZDSUhNMG9nS0VJQ0FnSUNaOGFpNE1BEAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["technical_knowledge","professionalism","punctuality"],"entities":{"technicians":["Nick"],"services":["ac-repair"],"problems":["water-leak"]},"one_line_summary":"Nick from Copperhead Plumbing quickly diagnosed and resolved a leak issue, impressing the customer with his professionalism and timeliness.","key_phrases":["figured out my leak issue in a jiffy","great to work with","professional and timely","call Nick for all your plumbing needs"]},"ChZDSUhNMG9nS0VJQ0FnSUNaZ3BDQlJREAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["responsiveness","technical_knowledge","communication","problem_resolution","professionalism"],"entities":{"technicians":["Nick"],"services":["ac-installation","emergency-service"],"problems":["water-leak"]},"one_line_summary":"Nick from Copperhead Plumbing responded immediately to a Labor Day weekend water heater emergency, diagnosed the issue, coordinated a replacement, and completed the installation seamlessly.","key_phrases":["water heater emergency on Labor Day weekend","at my house in an instant","diagnosed the issue quickly and efficiently","dedication to customer service"]},"ChZDSUhNMG9nS0VJQ0FnSUNaclBUckF3EAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["responsiveness","problem_resolution"],"entities":{"technicians":[],"services":["ac-repair"],"problems":["unspecified-warehouse-plumbing-issue"]},"one_line_summary":"Advantage Industries praised Copperhead Plumbing for same-day service and quick resolution of a warehouse plumbing issue.","key_phrases":["quick and efficient","same day","fixed our problem","great work"]},"ChZDSUhNMG9nS0VJQ0FnSURwOHFPSE5BEAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["technical_knowledge","professionalism","problem_resolution"],"entities":{"technicians":["Nick"],"services":["ac-repair"],"problems":["unspecified-home-plumbing-problems"]},"one_line_summary":"Customer praises technician Nick for exceptional technical knowledge and attention to detail after three other plumbers failed to resolve the issues.","key_phrases":["amazing attention to detail","fast and reliable service","only one who actually knew what he was talking about","care he puts into his work"]},"ChZDSUhNMG9nS0VJQ0FnSURwb3FPX0ZREAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["punctuality","professionalism","communication","technical_knowledge","courtesy"],"entities":{"technicians":["Nick"],"services":["plumbing"],"problems":[]},"one_line_summary":"Gina had an excellent experience with technician Nick, praising his promptness, professionalism, clear communication, and friendly demeanor.","key_phrases":["showed up within a few hours","very professional, on time, and super friendly","explained everything so that I could easily understand","highly recommend him"]},"ChdDSUhNMG9nS0VJQ0FnSURwOEktMW9BRRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["responsiveness","problem_resolution"],"entities":{"technicians":["Nick"],"services":["emergency-service"],"problems":["pipe-burst"]},"one_line_summary":"Nick responded immediately to a pipe burst emergency and successfully shut off the water.","key_phrases":["responded immediately","pipe burst","helped me out in an emergency","turned off the water"]},"ChdDSUhNMG9nS0VJQ0FnSURwOE03bWpRRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["punctuality","technical_knowledge","professionalism"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer gave a brief but wholly positive review highlighting punctuality, knowledge, and professionalism.","key_phrases":["Punctual","knowledgeable","professional"]},"ChdDSUhNMG9nS0VJQ0FnSUNwbV9yb3ZRRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["responsiveness","professionalism"],"entities":{"technicians":["Nick"],"services":[],"problems":[]},"one_line_summary":"Customer highly recommends Nick for his responsiveness and quality of work.","key_phrases":["Nick is awesome","always super responsive","does a great job","Highly recommend"]},"ChdDSUhNMG9nS0VJQ0FnSUNwcTlDUXhnRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["responsiveness","professionalism"],"entities":{"technicians":["Nick","Justin"],"services":["ac-repair"],"problems":["water-leak"]},"one_line_summary":"Customer called in distress about a condo leak and was grateful that Nick, Justin, and the team prioritized and resolved the issue.","key_phrases":["called in distress about a leak","Nick made me a priority","all their hard work","appreciate him, Justin and the team"]},"ChdDSUhNMG9nS0VJQ0FnSUNwd3VfeTJRRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["punctuality","technical_knowledge","courtesy","pricing","problem_resolution"],"entities":{"technicians":["Nick"],"services":["emergency-service","ac-repair"],"problems":["hose-bib-broke-off-from-exterior-of-house","water-leak"]},"one_line_summary":"Nick arrived within an hour on a Saturday to fix a broken exterior hose bib, impressing the customer with his speed, knowledge, fair pricing, and friendliness.","key_phrases":["came within 1 hour on a Saturday","doesn't charge an arm and a leg","great find","nice and very knowledgeable"]},"ChZDSUhNMG9nS0VJQ0FnSUNwakkyUUlnEAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["punctuality","cleanliness","courtesy","professionalism"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Brent gave Copperhead Plumbing a 5-star review praising their punctuality, cleanliness, friendliness, and professionalism.","key_phrases":["on time","clean","friendly professional","highly recommend"]},"ChZDSUhNMG9nS0VJQ0FnSURKaTVLUlVnEAE":{"sentiment":"positive","sentiment_score":0.98,"aspects_mentioned":["punctuality","pricing","technical_knowledge","communication","professionalism","responsiveness","courtesy"],"entities":{"technicians":["Nick"],"services":["plumbing"],"problems":[]},"one_line_summary":"Customer gives Nick an enthusiastic 5-star endorsement, praising his punctuality, fair pricing, top-notch work, and exceptional responsiveness day or night.","key_phrases":["honest, expert service","stay late or come out on weekends","quickly returns any calls and texts","no one I trust more than Nick"]},"ChdDSUhNMG9nS0VJQ0FnSURKcmJTMW93RRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["technical_knowledge","professionalism","courtesy"],"entities":{"technicians":["Nick"],"services":["plumbing"],"problems":[]},"one_line_summary":"Customer is extremely satisfied with Nick's plumbing work, praising his knowledge, professionalism, and high-quality results.","key_phrases":["quality of his work is superb","extremely knowledgable, personable and professional","did an amazing job","Highly recommend"]},"ChdDSUhNMG9nS0VJQ0FnSURKalppeG5RRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["punctuality","problem_resolution","professionalism","technical_knowledge"],"entities":{"technicians":[],"services":["ac-repair"],"problems":["water-leak"]},"one_line_summary":"Customer had a positive experience with Copperhead Plumbing after they promptly and professionally resolved a water heater failure.","key_phrases":["came out in a timely manner","fix our issue with no hassle","Very professional and knowledgeable","great experience"]},"ChZDSUhNMG9nS0VJQ0FnSURKOWR5cUt3EAE":{"sentiment":"positive","sentiment_score":1,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"5-star rating with no written review.","key_phrases":[]},"ChZDSUhNMG9nS0VJQ0FnSURKdGNyV0pnEAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["punctuality","courtesy","pricing","problem_resolution"],"entities":{"technicians":["Nick"],"services":["ac-repair"],"problems":["water-leak"]},"one_line_summary":"Nick and his crew resolved a water heater problem quickly and on time, with excellent customer service and fair pricing.","key_phrases":["fixed my water heater quickly and hassle free","showed up on time","customer service was phenomenal","pricing was on point"]},"ChZDSUhNMG9nS0VJU19fNkxSdV9XMmFBEAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism","technical_knowledge","problem_resolution"],"entities":{"technicians":[],"services":["ac-repair"],"problems":["water-leak"]},"one_line_summary":"Customer was highly satisfied with Copperhead Plumbing's professional and accurate diagnosis and repair of a leaking shower handle.","key_phrases":["great service","very professional","diagnosed the issue properly","contact them again"]},"ChZDSUhNMG9nS0VJQ0FnSURKaGVlblFnEAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","problem_resolution"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer expresses high trust in Copperhead Plumbing, praising their professionalism and first-time resolution quality.","key_phrases":["only trust Copperhead Plumbing","Professional and caring company","does it right the first time","5 star service"]},"ChdDSUhNMG9nS0VOdXludkhHNnEzMmxRRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","responsiveness","scheduling"],"entities":{"technicians":["Nick"],"services":["ac-installation"],"problems":["new-home-install"]},"one_line_summary":"Customer praises Nick for same-day installation service at their new home, highlighting his professionalism and responsiveness.","key_phrases":["same day he was able to come out","always very professional","extremely responsive","great company as always"]},"ChdDSUhNMG9nS0VNeTB3WWpULWZ5SmtBRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["cleanliness","communication","problem_resolution"],"entities":{"technicians":[],"services":["full-repipe"],"problems":["full-house-repipe-needed"]},"one_line_summary":"Mauro had a full house repipe completed by Copperhead Plumbing and praised the clean work, easy communication, and zero post-service issues.","key_phrases":["fantastic job on the full repipe","work is clean","very easy to communicate","Highly recommend"]},"ChZDSUhNMG9nS0VPQ3Y0UGVvOUstMWRBEAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","cleanliness","problem_resolution"],"entities":{"technicians":[],"services":["maintenance"],"problems":["sink-stoppage"]},"one_line_summary":"Customer was highly impressed with Copperhead Plumbing's professionalism and cleanliness when they resolved a sink stoppage, and plans to use them again.","key_phrases":["went above and beyond","clean and professional company","sink stoppage","use copperhead plumbing for any and all future jobs"]},"ChZDSUhNMG9nS0VJQ0FnSUNKZ2YyUklBEAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["pricing","technical_knowledge","problem_resolution","professionalism","courtesy"],"entities":{"technicians":["Nick"],"services":["ac-repair"],"problems":["jammed-garbage-disposal","water-leak"]},"one_line_summary":"Nick, the owner of Copperhead Plumbing, quickly fixed a jammed garbage disposal and discovered and sealed an unknown leak, impressing the customer with his honesty, reasonable pricing, and expertise.","key_phrases":["straight forward honest","had it back to working in no time","found a leak I didn't even know about","my go to guy"]},"ChdDSUhNMG9nS0VJVDE5YWFVM2ZyZDZnRRAB":{"sentiment":"positive","sentiment_score":0.82,"aspects_mentioned":["pricing","responsiveness","problem_resolution"],"entities":{"technicians":[],"services":["ac-repair"],"problems":["broken-wall-valve","broken-pipe-sticking-out-of-wall"]},"one_line_summary":"Customer accidentally broke a valve and pipe and was impressed by Copperhead Plumbing's fast response, minimal wall damage, and very reasonable pricing.","key_phrases":["fixed within a couple hours","pricing was incredibly reasonable","minimal hole in the wall","Trust the good reviews"]},"ChdDSUhNMG9nS0VJQ0FnSURSZ2F1bmpBRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["problem_resolution","professionalism"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Copperhead Plumbing resolved a persistent problem quickly and professionally after two other plumbers had failed, earning the customer's exclusive future business.","key_phrases":["fixed my problem quickly & effectively","when two other plumbers could not","go above & beyond to get the job done","will only use them from now on"]},"ChZDSUhNMG9nS0VJQ0FnSURSZ04tTEFREAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["punctuality","pricing","professionalism"],"entities":{"technicians":["Nick"],"services":[],"problems":[]},"one_line_summary":"Customer praises Nick for prompt arrival, excellent service, and great pricing, strongly recommending Copperhead Plumbing.","key_phrases":["arrived in a timely manner","excellent service","great price","Strongly recommend"]},"ChZDSUhNMG9nS0VJQ0FnSURodHBuN1BnEAE":{"sentiment":"positive","sentiment_score":1,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"5-star rating with no written review.","key_phrases":[]},"ChZDSUhNMG9nS0VJQ0FnSURCLWZ6VmZREAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["responsiveness","communication","professionalism"],"entities":{"technicians":[],"services":["ac-repair"],"problems":["toilet-issue"]},"one_line_summary":"Technician responded immediately to a toilet issue and provided honest, pressure-free recommendations for future work.","key_phrases":["came right away","no pressure to do it now","honest and transparent","recommendations for later"]},"ChdDSUhNMG9nS0VJQ0FnSUR1Mk0ySC1nRRAB":{"sentiment":"positive","sentiment_score":1,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"5-star rating with no written review.","key_phrases":[]},"ChdDSUhNMG9nS0VJQ0FnSUNPOV9lZmlRRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["communication","punctuality","technical_knowledge","professionalism"],"entities":{"technicians":["Nick"],"services":["ac-repair"],"problems":[]},"one_line_summary":"Customer George Mullen highly praises Nick at Copperhead Plumbing for attentive communication, punctuality, and impeccable work quality across multiple jobs.","key_phrases":["quality of his work is impeccable","Listened to our needs","didn't rush us into anything we didn't need","Always on time"]},"ChZDSUhNMG9nS0VJQ0FnSURXNFpHcVZREAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["technical_knowledge","punctuality","professionalism"],"entities":{"technicians":["Nick"],"services":[],"problems":[]},"one_line_summary":"Customer praises technician Nick for being knowledgeable, punctual, and professional.","key_phrases":["best in business","very knowledgeable","on time","professional"]},"ChZDSUhNMG9nS0VJQ0FnSUNXcXN6ak1BEAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["responsiveness","problem_resolution","pricing","punctuality"],"entities":{"technicians":["Nick"],"services":["emergency-service","ac-repair"],"problems":["bathroom-flooding","water-leak"]},"one_line_summary":"Nick from Copperhead Plumbing responded within 45 minutes to a Sunday morning bathroom flooding emergency, quickly found and fixed a leak left by a previous contractor, and has since become the customer's go-to plumber for his combination of fair pricing and quality service.","key_phrases":["came within 45 minutes of me calling","found and fixed a leak","perfect combo of price and service","no one seemed to understand my emergency"]},"ChdDSUhNMG9nS0VJQ0FnSURtcTdEYzFRRRAB":{"sentiment":"positive","sentiment_score":1,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"5-star rating with no written review.","key_phrases":[]},"ChZDSUhNMG9nS0VJQ0FnSURtZzZ1ZFB3EAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","cleanliness","problem_resolution"],"entities":{"technicians":["Nick"],"services":[],"problems":[]},"one_line_summary":"Nick resolved multiple plumbing issues in a clean and professional manner, earning a strong recommendation from the customer.","key_phrases":["Nick was awesome","repaired multiple issues","He was clean","very professional"]},"ChZDSUhNMG9nS0VJQ0FnSURtOGVqQlJBEAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["responsiveness","problem_resolution","pricing"],"entities":{"technicians":["Nick"],"services":["maintenance"],"problems":["backed-up-toilets"]},"one_line_summary":"Nick arrived within an hour and resolved a backed-up toilet issue at the customer's shop for a fair price.","key_phrases":["right on it","there within an hour","fixed the problem","fair price"]},"ChZDSUhNMG9nS0VJQ0FnSUNHeXNUUFF3EAE":{"sentiment":"positive","sentiment_score":1,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"5-star rating with no written review.","key_phrases":[]},"ChdDSUhNMG9nS0VJQ0FnSUNhazlQdDhBRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["responsiveness","punctuality","problem_resolution"],"entities":{"technicians":["Nick"],"services":["emergency-service","ac-repair"],"problems":["multiple-plumbing-issues"]},"one_line_summary":"Stephanie highly recommends Nick at Copperhead Plumbing for his responsiveness and reliable resolution of multiple plumbing issues.","key_phrases":["fix multiple plumbing issues","always so happy with the end result","very responsive","show up for an emergency service in a timely manner"]},"ChdDSUhNMG9nS0VJQ0FnSURxcnFDR3lBRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","cleanliness","problem_resolution"],"entities":{"technicians":["Nick"],"services":["ac-repair","ac-installation"],"problems":["inspection-report-issues","outside-hose-bibs-needed"]},"one_line_summary":"Customer Glen highly recommends Nick at Copperhead Plumbing for resolving inspection issues, installing hose bibs, and leaving work areas clean.","key_phrases":["fixed all my issues on my inspection report","run a few outside hose bibs","work is neat and he leaves his work areas clean","Best around"]},"ChZDSUhNMG9nS0VJQ0FnSURxem8zZU1REAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["pricing","responsiveness","problem_resolution","communication"],"entities":{"technicians":[],"services":["maintenance"],"problems":["clogged-line-close-to-backing-up"]},"one_line_summary":"Customer praises Copperhead Plumbing for their fair pricing, quick response, and effective resolution of a clogged drain line.","key_phrases":["best company around","fair and honest pricing","came out quickly and fixed the issue","Super easy to work with"]},"ChZDSUhNMG9nS0VJQ0FnSURxenBYaENREAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","courtesy","pricing","technical_knowledge","problem_resolution"],"entities":{"technicians":[],"services":["pipe-relocation","drain-work"],"problems":["supply-lines-relocation","water-leak"]},"one_line_summary":"Customer is fully satisfied with a plumbing remodel job involving supply line and drainage relocation, praising professionalism, fair pricing, and thorough self-auditing with no issues years later.","key_phrases":["moved the supply lines and the drainage","Super professional","fair pricing","Audited his own work more than I would ever expect"]}},"faq":[{"question":"Is Copperhead Plumbing LLC professional?","answer":"Based on 495 reviews mentioning professionalism & conduct, 98.8% report positive experiences. Customers frequently mention \"Professional\".","evidence_review_ids":["Ci9DQUlRQUNvZENodHljRjlvT2t4dVIxaDNTVGxxUjJsMU5VZHVkR2RNWmswM1VVRRAB","Ci9DQUlRQUNvZENodHljRjlvT21SWk5GRkliRXBITmpaaVNHRjFlVE5vT0hsM00xRRAB","Ci9DQUlRQUNvZENodHljRjlvT21oWFZGbFpZVnBPWlROMWVrOHdWRUkzYUdsME1YYxAB"]},{"question":"Is Copperhead Plumbing LLC knowledgeable and skilled?","answer":"Based on 309 reviews mentioning technical knowledge & expertise, 98.4% report positive experiences. Customers frequently mention \"knowledgeable\".","evidence_review_ids":["Ci9DQUlRQUNvZENodHljRjlvT21SWk5GRkliRXBITmpaaVNHRjFlVE5vT0hsM00xRRAB","Ci9DQUlRQUNvZENodHljRjlvT21oWFZGbFpZVnBPWlROMWVrOHdWRUkzYUdsME1YYxAB","Ci9DQUlRQUNvZENodHljRjlvT2xOWWJFTm9NMncwYTNkQlFXSTFaa1V0ZEhWSldXYxAB"]},{"question":"Is Copperhead Plumbing LLC effective at solving problems?","answer":"Based on 255 reviews mentioning problem resolution & effectiveness, 98.4% report positive experiences. Customers frequently mention \"Good job\".","evidence_review_ids":["Ci9DQUlRQUNvZENodHljRjlvT21SWk5GRkliRXBITmpaaVNHRjFlVE5vT0hsM00xRRAB","Ci9DQUlRQUNvZENodHljRjlvT21oWFZGbFpZVnBPWlROMWVrOHdWRUkzYUdsME1YYxAB","Ci9DQUlRQUNvZENodHljRjlvT2pVeVNtYzBTazVOZUd0MFEweEJUM0YzYzB4VVNGRRAB"]},{"question":"Is Copperhead Plumbing LLC courteous and friendly?","answer":"Based on 252 reviews mentioning courtesy & friendliness, 100% report positive experiences. Customers frequently mention \"Friendly\".","evidence_review_ids":["Ci9DQUlRQUNvZENodHljRjlvT2t4dVIxaDNTVGxxUjJsMU5VZHVkR2RNWmswM1VVRRAB","Ci9DQUlRQUNvZENodHljRjlvT21SWk5GRkliRXBITmpaaVNHRjFlVE5vT0hsM00xRRAB","Ci9DQUlRQUNvZENodHljRjlvT21oWFZGbFpZVnBPWlROMWVrOHdWRUkzYUdsME1YYxAB"]},{"question":"Is Copperhead Plumbing LLC good at communicating with customers?","answer":"Based on 205 reviews mentioning communication & updates, 97.1% report positive experiences. Customers frequently mention \"great communication\".","evidence_review_ids":["Ci9DQUlRQUNvZENodHljRjlvT21SWk5GRkliRXBITmpaaVNHRjFlVE5vT0hsM00xRRAB","Ci9DQUlRQUNvZENodHljRjlvT2xOWWJFTm9NMncwYTNkQlFXSTFaa1V0ZEhWSldXYxAB","Ci9DQUlRQUNvZENodHljRjlvT25Kd2RtZDVNR1ZRYmxGdE1UQjFXREpPZDFvM1FrRRAB"]},{"question":"Is Copperhead Plumbing LLC on time for appointments?","answer":"Based on 200 reviews mentioning punctuality & on-time service, 99.5% report positive experiences. Customers frequently mention \"on time\".","evidence_review_ids":["Ci9DQUlRQUNvZENodHljRjlvT2pVeVNtYzBTazVOZUd0MFEweEJUM0YzYzB4VVNGRRAB","Ci9DQUlRQUNvZENodHljRjlvT25Kd2RtZDVNR1ZRYmxGdE1UQjFXREpPZDFvM1FrRRAB","Ci9DQUlRQUNvZENodHljRjlvT25KU1l6SktTbVpyUzI0NVYwTkdObFJSU1VGc1pHYxAB"]},{"question":"Is Copperhead Plumbing LLC responsive and quick?","answer":"Based on 190 reviews mentioning responsiveness & speed, 100% report positive experiences. Customers frequently mention \"responsive\".","evidence_review_ids":["Ci9DQUlRQUNvZENodHljRjlvT2t4dVIxaDNTVGxxUjJsMU5VZHVkR2RNWmswM1VVRRAB","Ci9DQUlRQUNvZENodHljRjlvT2pVeVNtYzBTazVOZUd0MFEweEJUM0YzYzB4VVNGRRAB","Ci9DQUlRQUNvZENodHljRjlvT25Kd2RtZDVNR1ZRYmxGdE1UQjFXREpPZDFvM1FrRRAB"]},{"question":"Is Copperhead Plumbing LLC affordable and fairly priced?","answer":"Based on 149 reviews mentioning pricing & value, 79.9% report positive experiences. Customers frequently mention \"at a fair price\".","evidence_review_ids":["Ci9DQUlRQUNvZENodHljRjlvT25Kd2RtZDVNR1ZRYmxGdE1UQjFXREpPZDFvM1FrRRAB","Ci9DQUlRQUNvZENodHljRjlvT25CVE16ZzJSMDFrYURKU1ExRlBjVTlCT0VKMVNGRRAB","Ci9DQUlRQUNvZENodHljRjlvT21GRk9HVkVPSEExTVRoQlNHTk5SMlZKY3poWlJGRRAB"]},{"question":"Is Copperhead Plumbing LLC clean and tidy?","answer":"Based on 109 reviews mentioning cleanliness & tidiness, 100% report positive experiences. Customers frequently mention \"clean\".","evidence_review_ids":["Ci9DQUlRQUNvZENodHljRjlvT2xOWWJFTm9NMncwYTNkQlFXSTFaa1V0ZEhWSldXYxAB","Ci9DQUlRQUNvZENodHljRjlvT2pVeVNtYzBTazVOZUd0MFEweEJUM0YzYzB4VVNGRRAB","Ci9DQUlRQUNvZENodHljRjlvT214UVIwRnliRlZrU0U5cmFVeDFlbUYzWm14a2IwRRAB"]},{"question":"Is Copperhead Plumbing LLC easy to schedule with?","answer":"Based on 50 reviews mentioning scheduling & booking ease, 100% report positive experiences. Customers frequently mention \"Same day appointment!\".","evidence_review_ids":["Ci9DQUlRQUNvZENodHljRjlvT25wcWVsWlRkVU00TldOTFRXOURPSGxsT1hWU05WRRAB","Ci9DQUlRQUNvZENodHljRjlvT21VMk9YRmxZbVozY1dSVVR6RlVObWxOYVdSaFYxRRAB","Ci9DQUlRQUNvZENodHljRjlvT2kxUGJXeG1hMlEyYjB3emQwSm9kV2xJTkRSTk9HYxAB"]},{"question":"Does Copperhead Plumbing LLC handle ac repair?","answer":"AC Repair appears in 260 of 727 reviews, 98.8% of them positive.","evidence_review_ids":["Ci9DQUlRQUNvZENodHljRjlvT21SWk5GRkliRXBITmpaaVNHRjFlVE5vT0hsM00xRRAB","Ci9DQUlRQUNvZENodHljRjlvT2pVeVNtYzBTazVOZUd0MFEweEJUM0YzYzB4VVNGRRAB","Ci9DQUlRQUNvZENodHljRjlvT25Kd2RtZDVNR1ZRYmxGdE1UQjFXREpPZDFvM1FrRRAB"]},{"question":"Does Copperhead Plumbing LLC handle ac installation & replacement?","answer":"AC Installation & Replacement appears in 116 of 727 reviews, 93.1% of them positive.","evidence_review_ids":["Ci9DQUlRQUNvZENodHljRjlvT21oWFZGbFpZVnBPWlROMWVrOHdWRUkzYUdsME1YYxAB","Ci9DQUlRQUNvZENodHljRjlvT2psVU5qWm5RMjlRWnpCS05XcFVWR0pJVFZRelEyYxAB","Ci9DQUlRQUNvZENodHljRjlvT21GRk9HVkVPSEExTVRoQlNHTk5SMlZKY3poWlJGRRAB"]},{"question":"Does Copperhead Plumbing LLC handle residential hvac?","answer":"Residential HVAC appears in 116 of 727 reviews, 95.7% of them positive.","evidence_review_ids":["Ci9DQUlRQUNvZENodHljRjlvT21oWFZGbFpZVnBPWlROMWVrOHdWRUkzYUdsME1YYxAB","Ci9DQUlRQUNvZENodHljRjlvT25Kd2RtZDVNR1ZRYmxGdE1UQjFXREpPZDFvM1FrRRAB","Ci9DQUlRQUNvZENodHljRjlvT21aaVIyUjJRa1ZUWmxSRFUzZGpXRkJaVjJkQ01YYxAB"]},{"question":"Does Copperhead Plumbing LLC handle financing & payment plans?","answer":"Financing & Payment Plans appears in 77 of 727 reviews, 88.3% of them positive.","evidence_review_ids":["Ci9DQUlRQUNvZENodHljRjlvT25CVE16ZzJSMDFrYURKU1ExRlBjVTlCT0VKMVNGRRAB","Ci9DQUlRQUNvZENodHljRjlvT21GRk9HVkVPSEExTVRoQlNHTk5SMlZKY3poWlJGRRAB","Ci9DQUlRQUNvZENodHljRjlvT25SVGRXVm9XbGRRUTFwc2RUWnNWMGxLVWxGcmVtYxAB"]},{"question":"Does Copperhead Plumbing LLC handle emergency & after-hours service?","answer":"Emergency & After-Hours Service appears in 70 of 727 reviews, 100% of them positive.","evidence_review_ids":["Ci9DQUlRQUNvZENodHljRjlvT2xKUGRFdE5lVEJwVkhwbVZXVklVV1JwU1VkT1drRRAB","Ci9DQUlRQUNvZENodHljRjlvT210RlRtZElYekpWU1VSc1ZtSmlaMWh0TUZaU2JHYxAB","Ci9DQUlRQUNvZENodHljRjlvT21oakxWRlBRazFYZDBSM1NGWkxWVVI0T1ZObFZHYxAB"]}],"summary":"Copperhead Plumbing LLC in West Palm Beach, FL has accumulated 727 customer reviews spanning from July 2021 through May 2026, reflecting an overall sentiment score of 0.90 with 97.7% of reviews rated positive, 0.7% neutral, and 1.7% negative. The business appears to operate primarily as an HVAC and plumbing service provider despite its name, with AC repair and installation representing the bulk of reviewed work.\n\nAcross ten measured service aspects, ratings are consistently high. Courtesy and Friendliness (252 mentions), Responsiveness and Speed (190 mentions), Cleanliness and Tidiness (109 mentions), and Scheduling and Booking Ease (50 mentions) each reached 100% positive. Punctuality and On-Time Service earned 99.5% positive across 200 mentions, and Professionalism and Conduct scored 98.8% across the largest mention pool of 495. Technical Knowledge and Expertise (309 mentions, 98.4% positive) and Problem Resolution and Effectiveness (255 mentions, 98.4% positive) were similarly strong. Communication and Updates drew 97.1% positive across 205 mentions. The one aspect falling below the 90% threshold is Pricing and Value, which registered 79.9% positive across 149 mentions, indicating a meaningful minority of customers expressed concern about cost or perceived value.\n\nFive technicians are frequently named in reviews. James leads with 115 mentions and a 5.0 average rating, followed by Nick (94 mentions, 5.0), Dakota (60 mentions, 5.0), Daniel (56 mentions, 5.0), and Andrew (38 mentions, 4.9 average rating). No technician averaged below 4.9, suggesting consistent individual performance across the team.\n\nBy service category, AC Repair is the most reviewed offering, appearing in 210 service mentions at 98.6% positive and discussed across 260 topic-coded reviews at 98.8% positive. AC Installation follows with 103 service mentions at 92.2% positive and 116 topic-coded reviews at 93.1% positive — solid but the lowest among core service types. Plumbing (59 mentions), Emergency and After-Hours Service (37 mentions), and Maintenance (19 mentions) each reached 100% positive in service-level mentions. Emergency service also scored 100% positive across 70 topic-coded reviews. Financing and Payment Plans, referenced in 77 reviews, carried an 88.3% positive rate, which may overlap with the pricing concerns noted above. Overall sentiment has remained stable across the review period with no notable deteriorating trend.","pull_quote":"Across 727 reviews from 2021–2026, Copperhead Plumbing LLC earns 97.7% positive sentiment, with every named technician averaging 4.9 stars or higher and near-perfect scores in courtesy, responsiveness, and cleanliness."}