# Customer Review Insights — Copperhead Plumbing LLC

Generated 2026-05-23 from 727 verified reviews (2021-07-08 – 2026-05-22).

## Summary

Copperhead Plumbing LLC in West Palm Beach, FL has accumulated 727 customer reviews spanning from July 2021 through May 2026, reflecting an overall sentiment score of 0.90 with 97.7% of reviews rated positive, 0.7% neutral, and 1.7% negative. The business appears to operate primarily as an HVAC and plumbing service provider despite its name, with AC repair and installation representing the bulk of reviewed work.

Across ten measured service aspects, ratings are consistently high. Courtesy and Friendliness (252 mentions), Responsiveness and Speed (190 mentions), Cleanliness and Tidiness (109 mentions), and Scheduling and Booking Ease (50 mentions) each reached 100% positive. Punctuality and On-Time Service earned 99.5% positive across 200 mentions, and Professionalism and Conduct scored 98.8% across the largest mention pool of 495. Technical Knowledge and Expertise (309 mentions, 98.4% positive) and Problem Resolution and Effectiveness (255 mentions, 98.4% positive) were similarly strong. Communication and Updates drew 97.1% positive across 205 mentions. The one aspect falling below the 90% threshold is Pricing and Value, which registered 79.9% positive across 149 mentions, indicating a meaningful minority of customers expressed concern about cost or perceived value.

Five technicians are frequently named in reviews. James leads with 115 mentions and a 5.0 average rating, followed by Nick (94 mentions, 5.0), Dakota (60 mentions, 5.0), Daniel (56 mentions, 5.0), and Andrew (38 mentions, 4.9 average rating). No technician averaged below 4.9, suggesting consistent individual performance across the team.

By service category, AC Repair is the most reviewed offering, appearing in 210 service mentions at 98.6% positive and discussed across 260 topic-coded reviews at 98.8% positive. AC Installation follows with 103 service mentions at 92.2% positive and 116 topic-coded reviews at 93.1% positive — solid but the lowest among core service types. Plumbing (59 mentions), Emergency and After-Hours Service (37 mentions), and Maintenance (19 mentions) each reached 100% positive in service-level mentions. Emergency service also scored 100% positive across 70 topic-coded reviews. Financing and Payment Plans, referenced in 77 reviews, carried an 88.3% positive rate, which may overlap with the pricing concerns noted above. Overall sentiment has remained stable across the review period with no notable deteriorating trend.

## Overall Sentiment
- Positive: 97.7%
- Neutral: 0.7%
- Negative: 1.7%

## Aspect Sentiment

### Professionalism & Conduct
- Mentions: 495 of 727 reviews (68.1%)
- Positive: 98.8% (489 of 495)
- Top phrases: "Professional", "very professional", "He was very professional"

### Technical Knowledge & Expertise
- Mentions: 309 of 727 reviews (42.5%)
- Positive: 98.4% (304 of 309)
- Top phrases: "knowledgeable", "Very knowledgeable", "He was very knowledgeable"

### Problem Resolution & Effectiveness
- Mentions: 255 of 727 reviews (35.1%)
- Positive: 98.4% (251 of 255)
- Top phrases: "Good job", "was all fixed", "fixed my issue"

### Courtesy & Friendliness
- Mentions: 252 of 727 reviews (34.7%)
- Positive: 100% (252 of 252)
- Top phrases: "Friendly", "courteous", "professional and courteous"

### Communication & Updates
- Mentions: 205 of 727 reviews (28.2%)
- Positive: 97.1% (199 of 205)
- Top phrases: "great communication", "explained everything", "took the time to explain everything clearly"

### Punctuality & On-Time Service
- Mentions: 200 of 727 reviews (27.5%)
- Positive: 99.5% (199 of 200)
- Top phrases: "on time", "timely", "Arrived on time"

### Responsiveness & Speed
- Mentions: 190 of 727 reviews (26.1%)
- Positive: 100% (190 of 190)
- Top phrases: "responsive", "fast service", "Same day service"

### Pricing & Value
- Mentions: 149 of 727 reviews (20.5%)
- Positive: 79.9% (119 of 149)
- Top phrases: "at a fair price", "reasonable", "affordable"

### Cleanliness & Tidiness
- Mentions: 109 of 727 reviews (15%)
- Positive: 100% (109 of 109)
- Top phrases: "clean", "cleaned up after", "Clean and professional"

### Scheduling & Booking Ease
- Mentions: 50 of 727 reviews (6.9%)
- Positive: 100% (50 of 50)
- Top phrases: "Same day appointment!", "we made an appointment", "got me scheduled rights away"

## Top Employees

### James
- Mentioned in 115 reviews
- Average rating when mentioned: 5.00
- Sentiment: 100% positive

### Nick
- Mentioned in 94 reviews
- Average rating when mentioned: 5.00
- Sentiment: 100% positive

### Dakota
- Mentioned in 60 reviews
- Average rating when mentioned: 5.00
- Sentiment: 100% positive

### Daniel
- Mentioned in 56 reviews
- Average rating when mentioned: 5.00
- Sentiment: 100% positive

### Andrew
- Mentioned in 38 reviews
- Average rating when mentioned: 4.90
- Sentiment: 97.4% positive

### Justin
- Mentioned in 32 reviews
- Average rating when mentioned: 5.00
- Sentiment: 100% positive

### Kyle
- Mentioned in 21 reviews
- Average rating when mentioned: 5.00
- Sentiment: 100% positive

### Josh
- Mentioned in 21 reviews
- Average rating when mentioned: 5.00
- Sentiment: 100% positive

### Cassie
- Mentioned in 18 reviews
- Average rating when mentioned: 4.90
- Sentiment: 94.4% positive

### Raphael
- Mentioned in 15 reviews
- Average rating when mentioned: 5.00
- Sentiment: 100% positive

### Chase
- Mentioned in 13 reviews
- Average rating when mentioned: 5.00
- Sentiment: 100% positive

### Melissa
- Mentioned in 7 reviews
- Average rating when mentioned: 5.00
- Sentiment: 100% positive

### Dominic
- Mentioned in 6 reviews
- Average rating when mentioned: 5.00
- Sentiment: 100% positive

### Kathy
- Mentioned in 4 reviews
- Average rating when mentioned: 5.00
- Sentiment: 100% positive

### Rafael
- Mentioned in 4 reviews
- Average rating when mentioned: 5.00
- Sentiment: 100% positive

### Cathy
- Mentioned in 3 reviews
- Average rating when mentioned: 5.00
- Sentiment: 100% positive

### Jossen
- Mentioned in 3 reviews
- Average rating when mentioned: 5.00
- Sentiment: 100% positive

## Services

### AC Repair
- Mentioned in 210 reviews
- Sentiment: 98.6% positive

### AC Installation
- Mentioned in 103 reviews
- Sentiment: 92.2% positive

### Plumbing
- Mentioned in 59 reviews
- Sentiment: 100% positive

### Emergency / After-Hours Service
- Mentioned in 37 reviews
- Sentiment: 100% positive

### Maintenance
- Mentioned in 19 reviews
- Sentiment: 100% positive

### Heating Service
- Mentioned in 6 reviews
- Sentiment: 100% positive

### Camera Inspection
- Mentioned in 4 reviews
- Sentiment: 100% positive

### Drain Clearing
- Mentioned in 4 reviews
- Sentiment: 100% positive

### Plumbing Inspection
- Mentioned in 3 reviews
- Sentiment: 100% positive

### Plumbing Service
- Mentioned in 3 reviews
- Sentiment: 100% positive

### Gas Line Connection
- Mentioned in 2 reviews
- Sentiment: 100% positive

### Drain Unclogging
- Mentioned in 2 reviews
- Sentiment: 50% positive

### Bathroom Plumbing
- Mentioned in 2 reviews
- Sentiment: 100% positive

### Leak Detection
- Mentioned in 2 reviews
- Sentiment: 100% positive

## Topics

### AC Repair
- AC Repair mentioned in 260 of 727 reviews (35.8%)
- 98.8% of AC Repair reviews are 4 or 5 stars
- Average rating in AC Repair reviews: 5★

### AC Installation & Replacement
- AC Installation & Replacement mentioned in 116 of 727 reviews (16%)
- 93.1% of AC Installation & Replacement reviews are 4 or 5 stars
- Average rating in AC Installation & Replacement reviews: 4.8★

### Residential HVAC
- Residential HVAC mentioned in 116 of 727 reviews (16%)
- 95.7% of Residential HVAC reviews are 4 or 5 stars
- Average rating in Residential HVAC reviews: 4.9★

### Financing & Payment Plans
- Financing & Payment Plans mentioned in 77 of 727 reviews (10.6%)
- 88.3% of Financing & Payment Plans reviews are 4 or 5 stars
- Average rating in Financing & Payment Plans reviews: 4.6★

### Emergency & After-Hours Service
- Emergency & After-Hours Service mentioned in 70 of 727 reviews (9.6%)
- 100% of Emergency & After-Hours Service reviews are 4 or 5 stars
- Average rating in Emergency & After-Hours Service reviews: 5★

### Heating Service
- Heating Service mentioned in 49 of 727 reviews (6.7%)
- 98% of Heating Service reviews are 4 or 5 stars
- Average rating in Heating Service reviews: 4.9★

### Commercial HVAC
- Commercial HVAC mentioned in 36 of 727 reviews (5%)
- 97.2% of Commercial HVAC reviews are 4 or 5 stars
- Average rating in Commercial HVAC reviews: 4.9★

### Routine Maintenance & Tune-Ups
- Routine Maintenance & Tune-Ups mentioned in 20 of 727 reviews (2.8%)
- 100% of Routine Maintenance & Tune-Ups reviews are 4 or 5 stars
- Average rating in Routine Maintenance & Tune-Ups reviews: 5★

## FAQ

**Q: Is Copperhead Plumbing LLC professional?**
A: Based on 495 reviews mentioning professionalism & conduct, 98.8% report positive experiences. Customers frequently mention "Professional".

**Q: Is Copperhead Plumbing LLC knowledgeable and skilled?**
A: Based on 309 reviews mentioning technical knowledge & expertise, 98.4% report positive experiences. Customers frequently mention "knowledgeable".

**Q: Is Copperhead Plumbing LLC effective at solving problems?**
A: Based on 255 reviews mentioning problem resolution & effectiveness, 98.4% report positive experiences. Customers frequently mention "Good job".

**Q: Is Copperhead Plumbing LLC courteous and friendly?**
A: Based on 252 reviews mentioning courtesy & friendliness, 100% report positive experiences. Customers frequently mention "Friendly".

**Q: Is Copperhead Plumbing LLC good at communicating with customers?**
A: Based on 205 reviews mentioning communication & updates, 97.1% report positive experiences. Customers frequently mention "great communication".

**Q: Is Copperhead Plumbing LLC on time for appointments?**
A: Based on 200 reviews mentioning punctuality & on-time service, 99.5% report positive experiences. Customers frequently mention "on time".

**Q: Is Copperhead Plumbing LLC responsive and quick?**
A: Based on 190 reviews mentioning responsiveness & speed, 100% report positive experiences. Customers frequently mention "responsive".

**Q: Is Copperhead Plumbing LLC affordable and fairly priced?**
A: Based on 149 reviews mentioning pricing & value, 79.9% report positive experiences. Customers frequently mention "at a fair price".

**Q: Is Copperhead Plumbing LLC clean and tidy?**
A: Based on 109 reviews mentioning cleanliness & tidiness, 100% report positive experiences. Customers frequently mention "clean".

**Q: Is Copperhead Plumbing LLC easy to schedule with?**
A: Based on 50 reviews mentioning scheduling & booking ease, 100% report positive experiences. Customers frequently mention "Same day appointment!".

**Q: Does Copperhead Plumbing LLC handle ac repair?**
A: AC Repair appears in 260 of 727 reviews, 98.8% of them positive.

**Q: Does Copperhead Plumbing LLC handle ac installation & replacement?**
A: AC Installation & Replacement appears in 116 of 727 reviews, 93.1% of them positive.

**Q: Does Copperhead Plumbing LLC handle residential hvac?**
A: Residential HVAC appears in 116 of 727 reviews, 95.7% of them positive.

**Q: Does Copperhead Plumbing LLC handle financing & payment plans?**
A: Financing & Payment Plans appears in 77 of 727 reviews, 88.3% of them positive.

**Q: Does Copperhead Plumbing LLC handle emergency & after-hours service?**
A: Emergency & After-Hours Service appears in 70 of 727 reviews, 100% of them positive.