Dr. Pili Tay

We cannot say enough great things about Dakota and the entire team at Copperhead Plumbing. We live in a new construction home with a Smith water heater that was under a 6-year warranty, but unfortunately after just one year our builder stopped covering service. Then, only two years in, our water heater began leaking badly and we needed help fast. Another plumbing company we contacted wasn’t able to assist, but they highly recommended Copperhead—and we’re so grateful they did. From the very beginning, Copperhead was responsive and professional. Dakota arrived exactly on time, was incredibly knowledgeable, and immediately put us at ease during a stressful situation. What truly impressed us was how seamlessly Copperhead handled all of the warranty coordination with the manufacturer. Dakota replaced our Smith water heater efficiently, and the entire process—from diagnosis to completion—was done in under four hours. No hassle, no confusion, just outstanding service. Dakota was professional, courteous, and clearly takes pride in his work. Thanks to him and Copperhead, what could have been a nightmare turned into a smooth, stress-free experience. We are extremely pleased with Copperhead Plumbing and highly recommend them to anyone needing urgent or routine plumbing services. They’ve earned our trust and our future business!

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