What customers say about Copperhead Plumbing LLC

Copperhead Plumbing LLC in West Palm Beach, FL has accumulated 727 customer reviews spanning from July 2021 through May 2026, reflecting an overall sentiment score of 0.90 with 97.7% of reviews rated positive, 0.7% neutral, and 1.7% negative. The business appears to operate primarily as an HVAC and plumbing service provider despite its name, with AC repair and installation representing the bulk of reviewed work.

Across ten measured service aspects, ratings are consistently high. Courtesy and Friendliness (252 mentions), Responsiveness and Speed (190 mentions), Cleanliness and Tidiness (109 mentions), and Scheduling and Booking Ease (50 mentions) each reached 100% positive. Punctuality and On-Time Service earned 99.5% positive across 200 mentions, and Professionalism and Conduct scored 98.8% across the largest mention pool of 495. Technical Knowledge and Expertise (309 mentions, 98.4% positive) and Problem Resolution and Effectiveness (255 mentions, 98.4% positive) were similarly strong. Communication and Updates drew 97.1% positive across 205 mentions. The one aspect falling below the 90% threshold is Pricing and Value, which registered 79.9% positive across 149 mentions, indicating a meaningful minority of customers expressed concern about cost or perceived value.

Five technicians are frequently named in reviews. James leads with 115 mentions and a 5.0 average rating, followed by Nick (94 mentions, 5.0), Dakota (60 mentions, 5.0), Daniel (56 mentions, 5.0), and Andrew (38 mentions, 4.9 average rating). No technician averaged below 4.9, suggesting consistent individual performance across the team.

By service category, AC Repair is the most reviewed offering, appearing in 210 service mentions at 98.6% positive and discussed across 260 topic-coded reviews at 98.8% positive. AC Installation follows with 103 service mentions at 92.2% positive and 116 topic-coded reviews at 93.1% positive — solid but the lowest among core service types. Plumbing (59 mentions), Emergency and After-Hours Service (37 mentions), and Maintenance (19 mentions) each reached 100% positive in service-level mentions. Emergency service also scored 100% positive across 70 topic-coded reviews. Financing and Payment Plans, referenced in 77 reviews, carried an 88.3% positive rate, which may overlap with the pricing concerns noted above. Overall sentiment has remained stable across the review period with no notable deteriorating trend.