Eugene Bitteker

Christa McNeill

I don't normally don't leave reviews, but I had such sticker shock, that I had to. Everyone I spoke to was very profession and friendly. So the staff gets 5 starts. When I made the appointment to fix my hot water heater, they told me that there was a $80.00 fee to come out and diagnos the problem, but, that the $80.00 would go toward my bill if they are the ones I hire to fix it. My biggest complaint is that they did not warn me about HOW HIGH THEIR PRICES ARE. So, the very polite young man looks at the problem and states its probably the Thermacouple? safety switch. He stated no big deal will only take about 20 min to fix. I asked if the warranty covered the cost, He said It could cover the parts but not labor. I said ok... what will the labor be? He looked at his phone for a minute and then states $680.00... I about fell on the floor. I asked if he was kidding, and he relied no thats what it is. I said, you just told me that you could have this done in 30 minutes. So, I asked what is your hourly rate $1200.00/hour ? He replied No, that we charge a flat rate depending on the issue. I asked, well could I throw in a sink repair in that? He looked at my sink and said to replace your faucet would be $590.00. I asked does that include the faucet? He replied NO. So just to break it down... which he gave me a little discount when I pitched a fit,,, The faucet was $590.00 for a 30 min job. The switch on the Hot water was $494.00 for a 30 min fix. This totals $1084 for the hour. That is just wrong!!! Copperhead got my $80.00 and I called affordable Gas, a licensed professional, and he charged me $180.00 which included the part. And YES it only took him 20 minutes to fix it. I included the quotes just so you don't think I am making this up.

Jodi Cafritz

Very nice and professional on phone. Appointment was made right away and they showed up on time and did the job. All happened in a few days after a part was ordered. They were very friendly and professional. Would highly recommend!

Darren Littman

Great, fast service. Kyle came to service a few issues and he was so nice and helped to save me some money too. Will definitely be calling them for all my plumbing issues from now on.

Lorraine Narlinger

Daniel was excellent plumber, he did not rush into a repair but had us contact a leak detection company. From there it turned out his job was repairing the dishwasher and we went on with the cleanup from there. If it was not for his help, I can only imagine the problems we would have gone through. I recommend Copperhead plumbing and Daniel completely