James Bonacci
I had James Ely come by within 2 hours of calling and asking for someone to come out same day. Had a leak on the water meter and James got everything fixed by the end of the day. Also stopped to show me the piece causing the leak after replacing it.
Response from owner
March 20, 2026
Other reviews
Christa McNeill
I don't normally don't leave reviews, but I had such sticker shock, that I had to. Everyone I spoke to was very profession and friendly. So the staff gets 5 starts. When I made the appointment to fix my hot water heater, they told me that there was a $80.00 fee to come out and diagnos the problem, but, that the $80.00 would go toward my bill if they are the ones I hire to fix it. My biggest complaint is that they did not warn me about HOW HIGH THEIR PRICES ARE. So, the very polite young man looks at the problem and states its probably the Thermacouple? safety switch. He stated no big deal will only take about 20 min to fix. I asked if the warranty covered the cost, He said It could cover the parts but not labor. I said ok... what will the labor be? He looked at his phone for a minute and then states $680.00... I about fell on the floor. I asked if he was kidding, and he relied no thats what it is. I said, you just told me that you could have this done in 30 minutes. So, I asked what is your hourly rate $1200.00/hour ? He replied No, that we charge a flat rate depending on the issue. I asked, well could I throw in a sink repair in that? He looked at my sink and said to replace your faucet would be $590.00. I asked does that include the faucet? He replied NO. So just to break it down... which he gave me a little discount when I pitched a fit,,, The faucet was $590.00 for a 30 min job. The switch on the Hot water was $494.00 for a 30 min fix. This totals $1084 for the hour. That is just wrong!!! Copperhead got my $80.00 and I called affordable Gas, a licensed professional, and he charged me $180.00 which included the part. And YES it only took him 20 minutes to fix it. I included the quotes just so you don't think I am making this up.
scott johnson
The water department contacted us and stated our meter was leaking and we were responsible for repairing it. Andrew came right out and examined the situation. He found the neighbors meter was the one leaking not our meter. He waited patiently for the water department to return. He showed them the mis diagnosed which meter was leaking. The water department agreed with Andrew. This saved us a costly repair. Highly recommend.
Gustavo Alzugaray
Copperhead Plumbing is hands down the best!! Scheduling an appointment was quick and easy. James called my house as promised and showed up on time. He was knowledgeable and professional. He answered all questions, pointed things out I hadn’t noticed, worked with a smile and left my place spotless! I will only call Copperhead (and ask for James) from now on!!
Mònica Pagès
Great service, very clear about explaining different quality and cost options, very kind and patient around the house with kids and dogs. Professional, quick and reasonably priced. Recommend!