Copperhead Plumbing LLC

Jay Martin

April 19, 2025 · review of Copperhead Plumbing LLC

Just want to say.. the young man that came resolve the issue with the mixing valve in the guest bathroom. Was able to fix that issue..He was nice.. But you could tell pressured to perform a certain way.. I will use no names here as I am a 2ND generation , HVAC contractor with over 43 years of experience running techs, and the goal here is not to throw any individual under a bus. Constructive criticism... $500.00 for mixing valve replacement? Flat rate..Ok? But no breakdown to valve and labor…why? He had to go pick up valve.. So at our company rates? The number would have been fair.. 2 trips…No argument there.. But no breakdown of labor per hour / part/ tax ?🤷‍♂️.. You need to have basis invoicing for customers.. My invoice says $500 no explanation….what? Second .. Have two very expensive Grohe 3 hole faucets in Master with all four water valves / cartridges seizing…. asked about replacing valve/ cartridges….... Young man, denied, his tone per our conversation, ( he did provide options, … lightly, butttttt. no real interest in really addressing problem..)basically was guiding me to purchase new faucets rather than remove the frozen valve/cartridges and replace.. Confronted, but disagreement ensued, and told him, I’d remove and purchase all new valves for both faucets… today , 10 minutes to disconnect and remove from set pattern.. I guess I’ll pick up and do myself… I’m 60 years old, didn’t want to do..just wanted a plumber to do right by me and do plumber stuff… Valves are waaaay cheaper and better option than changing a very high end Grohe faucet set up🤔. In conclusion, They fixed the immediate issue of guest bathroom mixing valve failing.. Just had not confidence in the young tech advising me in the best course of action for a job he clearly was unsure of, or uninterested in fixing involving the 4 valves in the master bathroom.. One of the hot valve s is sitting on my desk, waiting me to go to next to order replacement , instead of copperhead’s service manager handling it for me.. Thanks for fixing my shower..Just wish the whole flat rate thing didn’t effect the effectiveness of actually repairing what’s wrong in certain issues..

Response from owner

Hi Jay! Thank you for taking the time to share such a detailed and thoughtful review. We truly appreciate your feedback—especially coming from someone with decades of experience in the trades. It’s clear you care deeply about quality service, and we respect that tremendously. First and foremost, we’re glad we were able to resolve the issue with the guest bathroom mixing valve and restore functionality there. Our goal is always to provide timely, reliable service. That said, we hear your concerns about transparency in pricing and communication regarding the Grohe faucets. While our flat-rate pricing is designed to provide consistency and avoid surprises, we understand how important a clear breakdown can be—especially for those who know the ins and outs of service work like you do. We’re currently reviewing how we can better communicate estimates and invoices, and your insight will directly help us improve that process. We also appreciate your honest feedback about your interaction with our technician. We never want a customer to feel like their concerns aren’t being fully addressed or that we’re steering them toward less cost-effective solutions. It sounds like there was a missed opportunity to dig deeper and offer the right fix for your high-end fixtures, and we apologize for that. We’re sharing your experience with our team as a learning moment. Your business means a lot to us, and we’d love the chance to earn back your full confidence on any future service call. If there’s anything we can do to assist with those valves or support you further, please don’t hesitate to reach out—we’d be happy to help. Thank you again for your honest review and for giving us the opportunity to serve you.

April 21, 2025

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