Copperhead Plumbing LLC

Matt D

December 2, 2025 · review of Copperhead Plumbing LLC

I would recommend you DO NOT use these people. they sent over a very inexperienced plumber, who didn’t have his own tools. He borrowed about four or five of my tools, including WD-40, machine oil, Allen Keys, etc. When he finally got the new cartridge into the shower and no water was flowing, he called his dad for advice and then insisted on cutting a hole in my shower tile to replace the entire valve. I said NO, And I called for a supervisor. eventually the supervisor finally figured out that the shower head wand attachment had an on off toggle switch on it, I showed them how to turn it to the on position. The water finally started flowing. The only problem was that the hot was where the cold water should be (on the lever) and the cold was where the hot should be after about another 60 minutes they got everything put back together working properly. For the amount of money they charged, they should not take that long to do the job. And they should not insist on cutting hole holes in the wall when it’s a simple toggle switch issue. Never again will I call them.

Response from owner

Hi Matt, Thank you for taking the time to share your feedback. We’re truly sorry that your first experience with our company fell short of both your expectations and our standards. We appreciate the opportunity to serve you and to address your concerns. In this case, we sent one of our newer plumbers to perform what is typically a straightforward repair. Unfortunately, he overlooked the toggle switch that controls the water, which led him to believe there was an issue with the valve or the new cartridge. Had that not been missed, this review—likely would have been avoided. As soon as we received your call, a Supervisor was on-site within 30 minutes to ensure the job was completed correctly. This was an important learning experience for our plumber, and we sincerely apologize for the inconvenience it caused. To help make things right, we applied a 10% discount for the added frustration upon your request. We’d be grateful for the opportunity to make a better impression in the future. We’re confident that with another chance, you’ll experience the high level of service we’re known for. We’d also be happy to extend an additional discount on any future work you may need. Thank you again for your feedback—reviews like yours help us stay accountable and continue improving.

December 3, 2025

Back to all reviews

Other reviews

February 9, 2024

Regina Hill

I found Copperhead Plumbing on line when my refrigerator leaked flooding my kitchen. My initial call was answered by Nick who told me he would send someone to me within 30-45 minutes.. Within minutes I received a call from Justin advising me that he was on his way and would be at my home in 10 to 15 minutes. I cannot say enough good things about Nick, Justin and Copperhead Plumbing. I have called them at 8 p.m. and my call was answered not by a machine, but by Nick. Since my initial contact with them I had an appliance service company come to my home to fix my refrigerator. They reconnected the water line to the refrigerator and once again I had water everywhere. Nick answered my call early this morning and was at my home to resolve the issue in a very short period of time. Nick and Justin are not only knowledgable, they are responsive to your needs when you call. It is so refreshing to hear a human voice on the other end of the line as opposed to leave your name, number and description of your issue and someone will get back to you shortly. In my opinion, they deserve a 10 star rating. I highly recommend them.

February 15, 2025

Rick Race

James is the best plumber I have ever used and I have redone 4 houses is S Fl. He is the best!!!

October 2, 2025

Mark Katz

Kyle from Copperhead was extremely dedicated to making sure our job was completed correctly. When we ran into a product issue, he was all over it, and very available with great communication and speedy service. He really cares.

July 23, 2025

Savanah Poole

We had a great experience with Copperhead Plumbing from start to finish! Someone answered our 7pm call about a clog in our sink. James arrived at 8am the next morning and got straight to work. He diagnosed the issue and started the job right away. He worked efficiently and was transparent with pricing throughout the job. We will recommend James and Copperhead Plumbing to anyone who needs a plumber. Thank you!!!