Sorry, problem was not solved after a hefty bill plus handy man work. Still have the problem I started with.
Very sad and disappointed.
Response from owner
07/29/24
Hey Regina we are very blindsided by this review. Your original review was a glowing 5 stars. You had a rodent problem and we performed a smoke test and opened up two different walls and found two completely open sewer pipes that were left open by previous contractors during a remodel. We then fixed both open pipes and ran a 4th smoke test for you all in the same day. A month later you were still having rodent issues and we performed 3 more smoke test for free. We gave you the number to a very reputable pest control company that we work with as well. You then had a handy man come out and fix an opening in your roof crevice which you said seemed to solve the rodent issue. We did tell you that if there was another open pipe it was most likely between the tiled bathroom wall and the kitchen wall with the cabinets which is basically inaccessible unless you want us to break the tile which you did not. We are more than happy to solve any plumbing issues for you but we do recommend using a licensed pest control company to help, or be prepared for us to open those tiled walls. We offered to come back for another visit free of charge like the last visit, but you didn't reach out. We unfortunately did not have enough evidence to clearly show you had another open pipe/break behind your wall while performing the complimentary smoke test. Most importantly we want to help you, and we have fixed two major issues for you already. If your are still having rodent issues we would love to solve them for you but we need to know exactly where they're coming from first. And without removing tiled walls or cabinets we are unable to pinpoint where the rodents are coming from, if they're coming from broken drain/plumbing lines at all. Give us a call and let us know how we can help. You were a pleasure to work with and again we hope you get the issue resolved.
Hey Regina, thank you for the awesome review! Nick and Justin both take pride in their work - being the professionals you expect, and quality you deserve. I will be sure to share your kind words with them. Please don't hesitate to reach out if there is anything we can help you with in the future!
May 20, 2024