Copperhead Plumbing LLC

Robert Mich

April 20, 2026 · review of Copperhead Plumbing LLC

I asked Copperhead Plumbing to give me an estimate to replace a gas riser. Two men came to see the job. Handed me an estimate for $3250. When I indicated I was going to get a second opinion they said their manager really wanted my business and would reduce the quote to $2700. I called Apex Gas Contractors. They did the job for $600 and were very helpful. Addendum 4-17-2026 Received a call from Copperhead Plumbing. The representative appologized indicating that the servicemen who came to my home were new and inexperienced in estimating a job. She said that the actual quote should have been much lower, although likely not as low as the Apex Plumbng quote.

Response from owner

Hi Robert, Thank you for your feedback—we do take concerns like this seriously. I do want to clarify a few important details for anyone reading. We came out to your home the same day at no charge, provided a full evaluation, and gave you an upfront estimate. We were also prepared and willing to complete the work on the spot if you had chosen to move forward. After reviewing your experience internally, we did reach out and acknowledged that the estimate provided was higher than it should have been. As mentioned in our follow-up, the technicians involved were newer to estimating, and that does not reflect the standard we hold ourselves to. We always encourage customers to get multiple opinions when making a decision, and we’re glad you were able to get the job completed. That said, our pricing typically reflects licensed, insured work, code compliance, and warranty-backed service to ensure the job is done safely and correctly. We appreciate you giving us the opportunity to come out, and we’ve since taken steps to ensure our estimating process is more consistent moving forward.

April 20, 2026

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