Copperhead Plumbing LLC

Topic

Customer Loyalty & Referrals

100% positive

Across 727 reviews of Copperhead Plumbing LLC in West Palm Beach, FL, customer loyalty & referrals appears in 45 reviews (100% positive), from 2021-07-08 through 2026-05-22.

Key findings

  • Customer Loyalty & Referrals mentioned in 45 of 727 reviews (6.2%)

  • 100% of Customer Loyalty & Referrals reviews are 4 or 5 stars

  • Average rating in Customer Loyalty & Referrals reviews: 5★

Aspects most discussed in these reviews

  • Professionalism & Conduct

    84%38 mentions

  • Technical Knowledge & Expertise

    51%23 mentions

  • Problem Resolution & Effectiveness

    38%17 mentions

  • Courtesy & Friendliness

    33%15 mentions

  • Punctuality & On-Time Service

    33%15 mentions

  • Responsiveness & Speed

    20%9 mentions

Reviews mentioning customer loyalty & referrals

May 14, 2026

andrew pepsny

These guys are quicker than Jimmy Johns! Called at 7:30 by 10, I was fixed and paying bill. They have worked on several different plumbing projects and always do good work. And nice techs! Thanks

Response from owner

Thank you so much, Andrew! We really appreciate the awesome review. “Quicker than Jimmy John’s” might be our favorite compliment yet 😄 We’re glad we could get everything taken care of quickly for you, and we truly appreciate you trusting us with multiple plumbing projects over the years. We’ll make sure the team hears your kind words! Thanks again for your support!

May 14, 2026

April 18, 2026

Lisa Battle

Dakota was on time , professional, efficient, speedy, and like family. Will refer copperhead plumbing again! Dakota is family now, 💯100% best service ever!

Response from owner

Hi Lisa, this made our day—thank you! We’re so glad Dakota delivered such a great experience and made you feel like family. That’s exactly what we aim for. We truly appreciate the referrals and your support, and we’ll be sure Dakota sees this. Welcome to the family!

April 20, 2026

April 13, 2026

Michele Cummings

Excellent Service! I would highly recommend!

Response from owner

Thank you for the great review, Michele! We’re so glad to hear you had an excellent experience. We truly appreciate your recommendation and thank you for choosing us—we’re always here when you need us!

April 14, 2026

March 28, 2026

Rachael Flanagan

This is my second time using Copperhead, first for a hot water heater replacement and now for a leak inside a wall. Both times they have been amazing with top notch customer service and technicians who answered all of my questions.

Response from owner

Thank you so much for your continued trust, Rachael! We truly appreciate you being a loyal customer. We’re glad to hear both your water heater replacement and leak repair went smoothly, and that our team provided top-notch service each time. Providing clear communication and reliable workmanship is what we strive for, so it means a lot to hear that stood out. We look forward to helping you again whenever you need us! 🚰

March 30, 2026

March 28, 2026

Ivan Tejera

Mr. Dakota is all a Professional; thumbs up. I will recommend his services.

Response from owner

Thank you for your review, Ivan! We’re glad to hear Dakota made a great impression—he takes pride in delivering professional, high-quality service. We truly appreciate your recommendation and thank you for choosing us!

March 30, 2026

March 19, 2026

Soenid Roman

James was very professional and informative. James was very pleasant and friendly . I will continue to use this company in the future just because of James.

Response from owner

Thank you so much for your kind review Soenid! We’re thrilled to hear that James made such a great, and lasting impression. His professionalism, friendliness, and willingness to keep customers informed are exactly what we strive for. We truly appreciate your trust and are grateful to have earned your future business. We’ll be sure to pass your kind words along to James—he’ll love hearing this. We truly appreciate your business! 🚰

March 19, 2026

March 19, 2026

Roger Martinez

James was fast and courteous and extremely knowledgeable....Copperhead is the best in my book !!! Ill keep them on speed dial !!!

Response from owner

Thank you so much for the awesome review! We’re thrilled to hear that James provided fast, courteous, and knowledgeable service—that’s exactly the experience we strive for every time. It means a lot to know we’ve earned a spot on your speed dial! We truly appreciate your support and look forward to helping you whenever you need us. 🔧

March 19, 2026

March 17, 2026

Dylan Lamprea

Great and fast service from Nick at cooperhead plumbing, would def reccomend his service.

Response from owner

Hi Dylan, thank you for the great review! We’re glad to hear you had a fast and positive experience. Nick will be happy to know his hard work made a difference. We truly appreciate your recommendation and look forward to helping you again in the future!

March 17, 2026

January 6, 2026

david call

Have had this company come out here numerous times. Bought an older Florida home about three years ago. Nick the owner is a guy who grew up in south Florida. Which made him well versed in dealing with the rotted cast iron pipes. Rafael was detected he sent to my house. He took the extra time to see what else was going on with the camera. Very fair price and worked done well and on time

Response from owner

Thank you so much for this awesome review David. We’re glad Nick’s local knowledge and experience with older South Florida homes has made a difference, especially when it comes to cast iron piping issues. Rafael will be happy to hear your kind words — he takes great pride in being thorough and making sure nothing is overlooked. We truly appreciate your continued support and are grateful for the opportunity to keep your home’s plumbing in good working order. Please don’t hesitate to reach out whenever you need us!

January 7, 2026

December 12, 2025

Mark McLaughlin

Third time, still a charm! Had to call my friends at Copperhead again to bail me out. This time a broken pump on the water pump from the well. We were 100% down. Cassie in dispatch worked a miracle and freed up a plumber for me who arrived inside of 30 minutes. Rafael arrived, super polite, incredibly helpful, and hit to work on getting us back on line. Not only was he incredibly personable and a lot fun to get to know, he did an amazing job, worked clean and fast, and made everything look exceptional before he left- which wasn’t until after 9pm. Truly can’t say enough about Copperhead. I’ve needed them three times, and every time they’ve been exceptional. Thanks again

Response from owner

Mark, Thank you so much for your kind words! We're thrilled to hear that your experience with our team, from dispatch to the on-site work, was so positive. We strive to provide professional, courteous service and quality work, and it’s great to know we met those expectations. We truly appreciate your recommendation and are grateful for your trust. If you ever need assistance again in the future, don’t hesitate to reach out!

March 19, 2025

November 14, 2025

ricardo antoine

I thought I had an issue with my water heater but turns out all that was needed was to replace a cartridge within my shower. Thankfully Justin, was here to help me every step of the way. I would personally recommend him & Copperhead Plumbing to all my friends and family.

Response from owner

Ricardo, thank you so much for the wonderful review! We’re glad to hear that Justin was able to diagnose the issue quickly and get everything taken care of for you. Our team always aims to provide honest, reliable service, and it’s great to know you had such a positive experience. We truly appreciate your recommendation and are grateful for your trust in Copperhead Plumbing!

November 17, 2025

November 3, 2025

Will Waldman

used this company twice now. will never use another. professional and efficient.

Response from owner

Thank you so much for your continued trust and support Will! We're thrilled to hear you’ve had great experiences with us. It’s always a pleasure working with you, and we look forward to next time!

November 3, 2025

October 20, 2025

David Edwards

Great service always, would highly recommend Copperhead Plumbing to my friends and family. They are the best!

Response from owner

Thank you so much for your kind words and recommendation David! We truly appreciate your continued trust and support. It means a lot to our team at Copperhead Plumbing to know we’re your go-to plumbers! 🚰

October 20, 2025

October 16, 2025

Marc Brucker

I had an excellent experience with Copperhead Plumbing! I have used one of their very experienced plumbers named James. He was not only courteous and professional, but did an excellent job in my home! I have had experience with James on multiple occasions he has changed out and replaced a number of different fixtures in my home. All of the work was excellent And I would recommend both copperhead and James to anyone who needs a good plumber in the Boca Raton area. They are very efficient and have good customer service! James, who personally did the work was very personable and courteous. I would consider this company and their representative to be very professional.

Response from owner

Marc, thank you so much for your wonderful review! We’re delighted to hear that James has provided you with consistently excellent service. He truly takes pride in his work, and it means a lot to know his professionalism and courtesy stood out. We greatly appreciate your recommendation and continued trust in Copperhead Plumbing — it’s always a pleasure to serve you!

October 16, 2025

October 10, 2025

Sheila Ramos

Had our toilet replaced. Dakota was very professional and knowledgable. Very neat and efficient. This is our second time with Dakota and will definitely use Copperhead again.

Response from owner

Thank you so much for your kind words Sheila! We’re thrilled to hear you had another great experience with Dakota. He takes a lot of pride in his work, and we’re glad it shows. We truly appreciate your continued trust in Copperhead Plumbing and look forward to serving you again in the future!

October 10, 2025

October 8, 2025

Tom Weidenfeld

hi Tom Weidenfeld here , Kyle my technician was sharp on his work and very focused on his craft. would highly recommend Copperhead Plumbing!

Response from owner

Hi Tom, thank you for taking the time to share your feedback! We’re so glad to hear Kyle impressed you with his skill and professionalism. We truly appreciate your recommendation and your support of Copperhead Plumbing!

October 9, 2025

September 22, 2025

Constance Jackson

We reached out to Cooperhead Plumbing as an urgent service call. We started experiencing toilets, shower, tub backing up. My service time was scheduled for 1:30pm but by the time I reached home Kyle was there waiting and he had already did some investigating. He stated that our issue was with the City of Coral Springs and that they would need to come out and drain the sewage. He came inside took a look at the bathroom & placed a call to the City which stated it would take an hour before someone could come out. Kyle wasn't able to wait but he did make a follow-up call to insure that the issue was being addressed. Kyle was very professional, friendly and was spot on with exactly what he stated the issue was. If you ever run into a situation and you need a plumber, I would highly recommend giving Cooperhead Plumbing a call and ask for Kyle!!!

Response from owner

Thank you so much for taking the time to share your experience Mrs. Jackson! We’re glad Kyle was able to quickly identify the issue and guide you in the right direction, even though it ended up being a City matter. We’re proud to have him on our team and will be sure to pass along your kind words. We truly appreciate your recommendation and are always here if you need us in the future!

September 23, 2025

September 16, 2025

Jamie P

We've used Copperhead a couple of times now and they've been great every time. We first found them when we had to replace the old cast iron plumbing under our house. Josh and his team did an awesome job, they got everything swapped out and replaced in just a few days. Most recently, we had a gas leak in the hose connected to our stove. Dakota came out and got it all fixed up quickly. Super helpful and easy to work with. I’d definitely recommend Copperhead Plumbing. Everyone we've dealt with has been great, and their front office staff is super friendly too.

Response from owner

Thank you so much for being a repeat customer and for sharing your experience Jamie, we are grateful to have the opportunity to serve your and Beau's home! We’re glad Josh and his team were able to take care of your cast iron replacement and that Dakota got your gas line fixed quickly. It’s wonderful to hear that our office team also made things easy along the way. We truly appreciate your recommendation and look forward to helping with any future plumbing needs!

September 17, 2025

September 16, 2025

Dan Doyle

Have used company twice- both great experiences- timely and honest.

Response from owner

Dan, thank you for being a returning customer! We’re happy to hear both of your experiences with us were timely and honest. Your trust means a lot, and we look forward to serving you again whenever you need us.

September 17, 2025

September 3, 2025

David Lauck

Great experience with copperhead plumbing. They installed a new tub with piping in one of our bathrooms. James was amazing. We ordered the wrong tub twice, and didn’t bother him one bit, super professional, and finish the job quickly. I would highly recommend using this company.

Response from owner

David, thank you so much for sharing your experience! We’re thrilled to hear that James provided excellent service and helped make the process smooth, even with the tub mix-ups. We truly appreciate your recommendation and look forward to helping you again in the future!

September 3, 2025

August 28, 2025

Mike Latimer

Kyle did an amazing job replacing our leaking water heater with a tankless system. His attention to detail, communications and work ethic are the best I’ve found here in Palm Beach County. Highly recommended!!!! Copperhead Plumbing is now our go-to for plumbing repair and upgrades.

Response from owner

Mike, thank you so much for the wonderful review! We’re thrilled to hear that Kyle provided such excellent service installing your new tankless system. Attention to detail and great communication are things we take pride in, and it’s great to know that stood out. We truly appreciate your recommendation and look forward to being your go-to team for any future plumbing needs!

August 28, 2025

August 23, 2025

Erin Shannon

3rd time I used them. Always punctual , professional and reasonable. Copper gets the job done right when others can't while being fair and reasonably priced. Go with the pros and a 4.9 review!! Go Copper!!!

Response from owner

Erin, thank you so much for your continued trust in us! We’re grateful to have earned your business and are glad to hear our team has consistently delivered punctual, professional, and fair service. Your support and recommendation means a lot to us!🚰✨

August 25, 2025

July 21, 2025

Teddys Mom

This is the second time I’ve used your services always efficient, technician always polite and on time.

Response from owner

Thank you so much for your continued trust in our services! We're thrilled to hear that our team has been efficient, polite, and punctual during both of your experiences. We truly appreciate your support and look forward to serving you again in the future!

July 22, 2025

July 16, 2025

David Warbler

James has been to our house twice. His work is amazing...very meticulous and professional. Highly recommend Copperhead Plumbing. You get what you pay for and with your plumbing, it's best to pay for the BEST!!! CALL Copperhead Plumbing for all your plumbing needs...you'll be greatly satisfied.

Response from owner

7/16/25 - David, thank you so much for the wonderful review! We're thrilled to hear that you've had a great experience with James and that his meticulous, professional work stood out. At Copperhead Plumbing, we take pride in delivering top-quality service, and it's always rewarding to know our efforts are appreciated, especially with you being a returning customer. We truly value your recommendation and are grateful for your continued support. If you ever need us again, we’re just a call away, & wishing you the best of luck with your upcoming move! David, thank you so much for the wonderful review! We're thrilled to hear that you were impressed with Josh's work—he takes great pride in delivering meticulous and professional service. Your recommendation means the world to us, and we're honored you trust Copperhead Plumbing with your home. We're always here when you need us! – The Copperhead Plumbing Team

May 30, 2024

July 7, 2025

Troy Hardy

This is the second time using Copperhed and both times James did an exceptional job! I'd highly recommend using this company for any of your plumbing needs.

Response from owner

Troy, thank you so much for your continued trust in Copperhead! We're thrilled to hear that James delivered exceptional service both times—he’s truly an asset to our team. Your recommendation means a lot to us, and we're always here whenever you need plumbing support in the future!

July 8, 2025

June 30, 2025

Andres Bautista

Had the best experience with Copperhead Plumbing. This is the second time we have used them and will continue to use them in the future. Very professional and made my family feel as if we were in the right hands. Had our hot water heater replaced and our kitchen faucet fixed. Nick and Jossen were fantastic.

Response from owner

Thank you so much for your kind words and for trusting Copperhead Plumbing again Andres! We're thrilled to hear that Nick and Jossen took great care of you and your family. It means a lot to know you felt in good hands throughout the process. We truly appreciate your continued support and look forward to helping you with any future plumbing needs!

June 30, 2025

May 16, 2025

Antonio De Corral

Dakota is very professional and did an excellent job upgrading our bathrooms. We look forward to working with Copperhead and Dakota in the future for all our plumbing needs.

Response from owner

Thank you for the great review! We're so glad to hear that Dakota provided professional service and that you're happy with your bathroom upgrades. We truly appreciate your trust in Copperhead, and we look forward to working with you again on any future plumbing projects!

May 16, 2025

May 9, 2025

Brent Sergot

We have used them several times for jobs around the house for both gas and plumbing jobs. Every one of their crew is very capable and not only do you not mind them in your house, you actually enjoy them. The last job was to install a reverse osmosis system in our kitchen and Andy did a great job. We’ve also worked with Nick and James. Doesn’t matter who shows up! I know it will be done professionally and you’ll actually enjoy the interaction.

Response from owner

Brent, thank you so much for your kind words and continued trust in our team, it is always a pleasure working with you! We're thrilled to hear you've had great experiences with Andy, Nick, James, and the rest of our crew. It means a lot to us that you not only value the quality of our work but also enjoy having us in your home. We're always here whenever you need us—thanks again for your support!

May 9, 2025

March 7, 2025

raymond bocksel

The service was prom z my and done with very Pleasant people that knew what they were doing and they were able to correct. Our problems in one visit is the third time we’ve used them and we won’t use anybody else they’re fantastic.

Response from owner

Thank you so much for your kind words Dr. Bocksel! We're thrilled to hear that our team was able to provide prompt, professional, and friendly service. It's great to know that we’ve been able to resolve your issues in just one visit. We truly appreciate your loyalty and look forward to continuing to serve you in the future. Thank you for choosing us, and we’re honored to be your go-to!

March 7, 2025

March 4, 2025

Hayden Sanacore

I was in need of a new shower valve and I contacted copperhead plumbing. I called them at around 10am and they responded in about 2hrs and I am very pleased with their response time. Dakota arrived and greeted me and was very understanding of my issue. He was very helpful and personable and even described the steps of replacement so I have an understanding. Dakota was very precise with his cuts and kept his work area very clean. After the installation was completed he double checked everything and cleaned up any dirt left behind. I was very satisfied with the installation and I will definitely contact copperhead plumbing and ask for Dakota. I am also a return customer and had a clogged drain the first time and the owner came out to help and it’s very nice to see a good company grow. Thank you copperhead plumbing for the amazing service once again !!

Response from owner

Hayden, Thank you so much for your kind words and for taking the time to leave such a detailed review! We’re thrilled to hear that Dakota provided excellent service and that you’re pleased with the shower valve installation. It’s also great to hear that you’ve had a positive experience with us in the past! We truly appreciate your loyalty as a return customer, and we’ll be sure to pass along your praise to Dakota. Thanks again for choosing Copperhead Plumbing – we look forward to serving you again in the future!

March 5, 2025

February 21, 2025

Devin Szpindor

I’ve used them a few times now and I have nothing but great things to say. Nick and Josh both do great work and they have the proper knowledge to get it done with ease. Their communication is top notch as well which helps make the entire process a lot easier. No matter it be commercial to residential, I highly recommend Copperhead Plumbing!

Response from owner

Thank you so much for the kind words Devin! We’re thrilled to hear that you’ve had great experiences with Nick, Josh, and our team. It’s always our goal to provide top-notch service and communication, and we’re glad it made a difference for you. We really appreciate your trust in us for both commercial and residential work. Thank you for the recommendation – we look forward to serving you again!

February 21, 2025

December 13, 2024

Bruce Forepaugh

Great service. On time and very professional. Dakota was great,friendly and knowledgeable. Even tried to make friends with my dog Chloe. Made me a customer for future jobs.

Response from owner

Bruce, thank you for the awesome review! Dakota is a top tier master Plumber (and animal lover!!) and we are blessed he is part of our team. We appreciate your business and look forward to working with you again in the future!

December 17, 2024

October 14, 2024

שרון ש.ג

Omg, they literally saved me! I had a broken water pipe and they arrived after 1h in my home and fixed the issue so fast! I’m very grateful that I’ve found this company and I would 100% recommend! Daniel is the best! From now on they are my go to when I’ll need a plumber! Fantastic job! Very reliable!

Response from owner

Sharon, thank you for your fantastic review! We’re thrilled to hear that Daniel and our team were able to quickly resolve your broken water pipe. Your recommendation means a lot to us, and we look forward to being your go-to plumbing service in the future!

October 15, 2024

September 16, 2024

Taylor Talbott

Great service! Very professional! Will be recommending

Response from owner

Taylor, thank you for your wonderful feedback! We are delighted to hear that you experienced great service and found our team to be very professional. Your recommendation means a lot to us, and we look forward to serving you again in the future.

September 17, 2024

September 15, 2024

Edward Miller

I've worked with Daniel now 4 times for various plumbing issues at my house. Very professional, friendly, and extremely prompt. I've worked with a large number of plumbers over the years -- these are my go to guys.

Response from owner

Thank you for your wonderful review Mr. Miller! We're thrilled to hear about your positive experiences with Daniel and our team. Professionalism, friendliness, and prompt service are our top priorities, and it’s gratifying to know we’ve met your expectations across multiple plumbing issues. We truly appreciate your loyalty and are grateful to be your go-to plumbing service. Please don't hesitate to reach out for any future needs!

September 17, 2024

September 4, 2024

Tiffany Lucia

Outstanding service. Chase was amazing. He was very knowledgeable and went out of his way to address all of the items on my list. Have already referred Copperhead Plumbing and Chase to a number of people.

Response from owner

Tiffany, Thank you so much for your glowing review! We're thrilled to hear that you had an outstanding experience with our service, and that Chase was able to address all of the items on your list so effectively. Your referrals mean the world to us, and we're grateful for your support. If you need any further assistance, please don't hesitate to reach out.

September 5, 2024

August 15, 2024

Patsy Fox

Copperhead Plumbing is a wonderful company. They were prompt on arrival. They were professional, and knowledgeable, told my spouse what was needed and had it done on same day. It has been a couple of weeks and everything is good. Would highly recommend. I recommended them to my neighbor. They also called them and were extremely happy with their work.

Response from owner

Mrs. Fox, thank you for this awesome review and recommendations!! It was a pleasure servicing your beautiful home, and your neighbors as well. We are always here for any of your future Plumbing repairs.

August 16, 2024

August 15, 2024

Sam Thompson

Great experience with this company! Fast, honest, reliable! Will refer to anyone I know! Thanks guys for the hard work!

Response from owner

Sam, thank you for this great review and recommendation! So glad we were able to get your sink back up and running for you in a timely manor.

August 16, 2024

July 13, 2024

Anna Schubert

Nick has done several things for me, including disposal and faucet replacement and he resolved an issue with a toilet that other plumbers had told me was the drain and to not flush TP down the drain. Nick found a hard water deposit blocking the outflow. Honestly, he could have told me any number of plausible things to justify replacing the toilet, but he stuck with hianprocess

Response from owner

Anna, thank you for taking the time to leave this awesome review! Nick is a Top Tier Master Plumber. We are always looking to serve our customers and go an above and beyond. If you need anything at all please don't hesitate to reach out.

July 15, 2024

May 24, 2024

Joe powell

Very professional, used them many times and will continue to

Response from owner

Joe, we appreciate your business and continued service! We are always are for your Plumbing needs!

May 28, 2024

April 3, 2024

Jim Berry

Great communication and brilliant work. Responded to texts and phone calls quickly. Amazing quality workmanship. Would heartily recommend.

Response from owner

Thank you for the kind words James! We will be in touch soon about the filtration system!

April 5, 2024

March 1, 2024

nick nicholas

Copperhead is the only company I use for all my plumbing needs!!! I highly recommend Nick!! Him and his team are the best fast service and problem is always solved thank you for all your help as always.

Response from owner

Thank you Nick! It’s always a pleasure being able to serve your home and family.

March 2, 2024

November 10, 2023

Zach Berns

Great service, great company. Ownership and employees are super professional and really know what they are doing. I have used this company 3 times and we refer copperhead to our clients who have plumbing issues that require professional expertise.

Response from owner

Thank you Zach! We love working with Bugsys pest control and your leadership! Its always good to know other solid contractors that take pride in there work.

November 10, 2023

November 7, 2023

Tricia Schoenheit

I’ve worked with this company many many times and I’m never disappointed. They are always on time and very professional and very neat. I would highly recommend them.

Response from owner

Thank you Tricia! We are so grateful to be able to help you with all your remodels in Pompano Beach! We look forward to many more.

November 7, 2023

August 9, 2021

Stephanie Sanchez

We have had Nick fix multiple plumbing issues in our home and are always so happy with the end result. He is very responsive and always willing to show up for an emergency service in a timely manner. Highly recommend Copperhead Plumbing!

Response from owner

Happy to help, Stephanie!

February 1, 2022