Brittany Swan

Jay Martin

Just want to say.. the young man that came resolve the issue with the mixing valve in the guest bathroom. Was able to fix that issue..He was nice.. But you could tell pressured to perform a certain way.. I will use no names here as I am a 2ND generation , HVAC contractor with over 43 years of experience running techs, and the goal here is not to throw any individual under a bus. Constructive criticism... $500.00 for mixing valve replacement? Flat rate..Ok? But no breakdown to valve and labor…why? He had to go pick up valve.. So at our company rates? The number would have been fair.. 2 trips…No argument there.. But no breakdown of labor per hour / part/ tax ?🤷‍♂️.. You need to have basis invoicing for customers.. My invoice says $500 no explanation….what? Second .. Have two very expensive Grohe 3 hole faucets in Master with all four water valves / cartridges seizing…. asked about replacing valve/ cartridges….... Young man, denied, his tone per our conversation, ( he did provide options, … lightly, butttttt. no real interest in really addressing problem..)basically was guiding me to purchase new faucets rather than remove the frozen valve/cartridges and replace.. Confronted, but disagreement ensued, and told him, I’d remove and purchase all new valves for both faucets… today , 10 minutes to disconnect and remove from set pattern.. I guess I’ll pick up and do myself… I’m 60 years old, didn’t want to do..just wanted a plumber to do right by me and do plumber stuff… Valves are waaaay cheaper and better option than changing a very high end Grohe faucet set up🤔. In conclusion, They fixed the immediate issue of guest bathroom mixing valve failing.. Just had not confidence in the young tech advising me in the best course of action for a job he clearly was unsure of, or uninterested in fixing involving the 4 valves in the master bathroom.. One of the hot valve s is sitting on my desk, waiting me to go to next to order replacement , instead of copperhead’s service manager handling it for me.. Thanks for fixing my shower..Just wish the whole flat rate thing didn’t effect the effectiveness of actually repairing what’s wrong in certain issues..

Mark Katz

Kyle did a tremendous job for us! He was extremely methodical in tracking down the source of the problem and very dedicated to make sure he stayed with us all day to get the job done correctly. And he was a pleasure to deal with as well!

Laurie Levitt

Thank you to James, who serviced my plumbing request to get an old under the kitchen sink filter casing removed so that I could put a new filter in. As easy as it seems, I was not able to do this on my own without the tools and fear of breaking waterlines and having a big mess in my kitchen. James was able to take care of this job without any difficulties, or mess. He was kind and professional from beginning to end. When making the initial contact with the company, the staff taking my request and booking, the appointment was understanding, patient, professional, and answered all my questions. I felt the cost was reasonable for my situation I will definitely be calling them back for my future projects or if I have any emergencies. I believe I can count on them.

Stacy Ardis

James Ely changed out a pipe under my bathroom sink. He was fantastic. James showed up on time (texted me to tell me he was on his way). He was kind, friendly, and informative. James explained in detail what he was doing, how much it was going to cost, and all about the warranty. I definitely found a guy (and company) I’ll use for all my plumbing needs going forward. Thanks James!