Christina Sampieri

Response from owner

Thank you so much for taking the time to share your feedback Christina. We're so happy to hear that you were pleased with the quality of the work and the professionalism of our technician, James — we take pride in delivering excellent service. We’re sorry to hear that our pricing came as a surprise. We understand how important transparency is, and while we do use flat-rate pricing to ensure consistency and fairness, the complexity and unique nature of each project can make it difficult to provide accurate estimates over the phone without a proper assessment. That said, your feedback is valuable, and we’ll be using it to explore how we can better communicate our pricing structure moving forward. Thank you again for your business and your honest review.

July 17, 2025