Michael Hill
Sewer saga.. We were experiencing sewer backup issues at our house. We had Roto-Rotter come out and clear the outside line. They mentioned that we should contact the city which we did. After back and forth with them we contacted on plumbing company that recommended a complete line replacement from the house to the city access. $$$! We then contacted Copperhead Plumbing. Copperhead sent James Eli out the next morning to give us an second opinion. His diagnosis was that we DON'T need a complete replacement but a much smaller section needs to be evaluated and thus not as expensive.James and Jossen came out the next morning to dig. After escavting down five feet they determined that it was the cities issue and my part of the line was not the issue. James contacted the city and had them come out immediately. James had to convince them what was needed to be done and finally everything got corrected and we were good to go. James kept us informed all day on what was going on given that we we out of town part of the day. I knew that James was working on our behalf and was getting the job completed the right way! James waited for us to return home and explained everything that went on. Needless to say we were extremely happy with the service from Copperhead and especially James!!! Ask for him if you decide use Copperhead Plumbing!!!!
Response from owner
April 18, 2025
Other reviews
Jay Martin
Just want to say.. the young man that came resolve the issue with the mixing valve in the guest bathroom. Was able to fix that issue..He was nice.. But you could tell pressured to perform a certain way.. I will use no names here as I am a 2ND generation , HVAC contractor with over 43 years of experience running techs, and the goal here is not to throw any individual under a bus. Constructive criticism... $500.00 for mixing valve replacement? Flat rate..Ok? But no breakdown to valve and labor…why? He had to go pick up valve.. So at our company rates? The number would have been fair.. 2 trips…No argument there.. But no breakdown of labor per hour / part/ tax ?🤷♂️.. You need to have basis invoicing for customers.. My invoice says $500 no explanation….what? Second .. Have two very expensive Grohe 3 hole faucets in Master with all four water valves / cartridges seizing…. asked about replacing valve/ cartridges….... Young man, denied, his tone per our conversation, ( he did provide options, … lightly, butttttt. no real interest in really addressing problem..)basically was guiding me to purchase new faucets rather than remove the frozen valve/cartridges and replace.. Confronted, but disagreement ensued, and told him, I’d remove and purchase all new valves for both faucets… today , 10 minutes to disconnect and remove from set pattern.. I guess I’ll pick up and do myself… I’m 60 years old, didn’t want to do..just wanted a plumber to do right by me and do plumber stuff… Valves are waaaay cheaper and better option than changing a very high end Grohe faucet set up🤔. In conclusion, They fixed the immediate issue of guest bathroom mixing valve failing.. Just had not confidence in the young tech advising me in the best course of action for a job he clearly was unsure of, or uninterested in fixing involving the 4 valves in the master bathroom.. One of the hot valve s is sitting on my desk, waiting me to go to next to order replacement , instead of copperhead’s service manager handling it for me.. Thanks for fixing my shower..Just wish the whole flat rate thing didn’t effect the effectiveness of actually repairing what’s wrong in certain issues..
Michael Parrish
Cassie tried to charge me 80 dollars to to get a free quote, this was really unprofessional and refused to allow me to speak to any plumbers. I would work on training for this department
D & C Vel
From start to finish, this company was awesome. Kathy called shortly after my Google inquiry, and in 5 minutes an appointment was set. Dakota came out, was professional, warm and a pleasure to have. The company texted a photo of Dakota, and the time frame in which he would get here. Dakota also called directly to let me know how far he was, and the text had included a link to track where he was on his way. He took great care with everything, gave an estimate and sent to me, and got to work right away after I agreed. I work from home and he also took care to try not to be too noisy. He removed the old toilet, cleaned the area, replaced some broken parts, and installed the new toilet. He was awesome start to finish and done in under 3 hours. Highly recommend both the company and Dakota personally. Will use again if needed!!
Lisa Kloskowski
Vincent James did an excellent job repairing multiple plumbing issues in my home. Copperhead Plumbing responded promptly to my request for service and repaired all issues quickly . Vincent worked in a professional and respectful manner. I would request his services again for any plumbing needs I have in the future. I will recommend Copperhead Plumbing to anyone that needs the services they provide. Thank you to Vincent for making the repair experience pleasurable and the repair top notch in quality.