Trish Doyle
I am so lucky to have found Copperhead through a referral on a Facebook page. I connected with Cassie via messenger who told me she could have somebody out to the house today to look at the issue. In less than 15 minutes, I was told that Daniel would be at my house between 1-4pm and I would receive a call with the 30 minute window. I received the heads up call from Daniel and he was at my house within 15 minutes. It then took Daniel less than 30 minutes to fix the issue and he was done! It’s always so hard to find a plumber but with Daniel & Cassie’s professionalism, they have a new client! Our community has a great referral system in place but no one could refer a plumber! Now my neighbors have somebody to call! Thank you Copperhead!!
Response from owner
October 11, 2024
Other reviews
Bill Blankenship
Copperhead pluming is excellent. Had a technician named Dakota. Young man was professional, knowledgeable, respectful and friendly. Treated my home like it was his.Gladly answered all of my questions completely. I needed one of my toilets replaced. Normally it would take the following day to get it to my house and installed but because my wife is very ill in bed and the toilet is off of the bedroom he called his company and had someone bring it out and installed it right away to be convenient for my wife. The price was more than reasonable. I highly recommend them.
Joanie Curfman
No written review
Jonathan Baron
Daniel was excellent and got our hot water heater replaced in no time. Called at 11am and had the unit replaced by 1pm. Definitely will use them again
Jay Martin
Just want to say.. the young man that came resolve the issue with the mixing valve in the guest bathroom. Was able to fix that issue..He was nice.. But you could tell pressured to perform a certain way.. I will use no names here as I am a 2ND generation , HVAC contractor with over 43 years of experience running techs, and the goal here is not to throw any individual under a bus. Constructive criticism... $500.00 for mixing valve replacement? Flat rate..Ok? But no breakdown to valve and labor…why? He had to go pick up valve.. So at our company rates? The number would have been fair.. 2 trips…No argument there.. But no breakdown of labor per hour / part/ tax ?🤷♂️.. You need to have basis invoicing for customers.. My invoice says $500 no explanation….what? Second .. Have two very expensive Grohe 3 hole faucets in Master with all four water valves / cartridges seizing…. asked about replacing valve/ cartridges….... Young man, denied, his tone per our conversation, ( he did provide options, … lightly, butttttt. no real interest in really addressing problem..)basically was guiding me to purchase new faucets rather than remove the frozen valve/cartridges and replace.. Confronted, but disagreement ensued, and told him, I’d remove and purchase all new valves for both faucets… today , 10 minutes to disconnect and remove from set pattern.. I guess I’ll pick up and do myself… I’m 60 years old, didn’t want to do..just wanted a plumber to do right by me and do plumber stuff… Valves are waaaay cheaper and better option than changing a very high end Grohe faucet set up🤔. In conclusion, They fixed the immediate issue of guest bathroom mixing valve failing.. Just had not confidence in the young tech advising me in the best course of action for a job he clearly was unsure of, or uninterested in fixing involving the 4 valves in the master bathroom.. One of the hot valve s is sitting on my desk, waiting me to go to next to order replacement , instead of copperhead’s service manager handling it for me.. Thanks for fixing my shower..Just wish the whole flat rate thing didn’t effect the effectiveness of actually repairing what’s wrong in certain issues..