Topic
Communication & Scheduling
100% positiveAcross 727 reviews of Copperhead Plumbing LLC in West Palm Beach, FL, communication & scheduling appears in 42 reviews (100% positive), from 2021-07-08 through 2026-05-22.
Key findings
Communication & Scheduling mentioned in 42 of 727 reviews (5.8%)
100% of Communication & Scheduling reviews are 4 or 5 stars
Average rating in Communication & Scheduling reviews: 5★
Aspects most discussed in these reviews
Communication & Updates
88%37 mentionsProfessionalism & Conduct
69%29 mentionsScheduling & Booking Ease
52%22 mentionsTechnical Knowledge & Expertise
48%20 mentionsProblem Resolution & Effectiveness
33%14 mentionsPunctuality & On-Time Service
31%13 mentions
Reviews mentioning communication & scheduling
Julia Eastwood
Raphael is the best plumber that I have ever used. He explained everything clearly , and gave me options. I am extremely happy with the quality of work that he did, and he was quick, neat and professional. I highly recommend him Julia Esstwood
Response from owner
May 22, 2026
nancy martin
Very knowledgeable and took time to explain everything
Response from owner
May 11, 2026
James Van Putten Vink
Raphael is very professional and knowledgeable, he explained everything that needed to be completed in order to fix my situation. Communication was excellent from start to finish.
Response from owner
April 21, 2026
emily rinaldi
Daniel Mosley was fantastic! He fixed our toilet and two showers quickly and efficiently, and everything works great now. He was very nice, communicative, and took the time to explain everything clearly. Super helpful and easy to work with—highly recommend!
Response from owner
April 10, 2026
Larry Meadows
Great company to work with. Prompt and considerate Communication was great. Very professional I would use them again. I recommend them you won't be disappointed. James and Nick are the best.
Response from owner
April 7, 2026
Sophia Garceau
We had an excellent experience with this plumbing team! They were incredibly professional from start to finish. They arrived prepared, wore booties to keep everything clean, and treated our home with great respect. What really stood out was their communication—they walked us through every step of the process, clearly explaining what needed to be done, along with the cost and time estimate. No surprises, just honesty and transparency. They worked efficiently, got the job done right, and were truly a pleasure to have in our home. Such a respectful and hardworking team. I highly recommend them and will absolutely be using them again in the future!
Response from owner
March 20, 2026
D & C Vel
From start to finish, this company was awesome. Kathy called shortly after my Google inquiry, and in 5 minutes an appointment was set. Dakota came out, was professional, warm and a pleasure to have. The company texted a photo of Dakota, and the time frame in which he would get here. Dakota also called directly to let me know how far he was, and the text had included a link to track where he was on his way. He took great care with everything, gave an estimate and sent to me, and got to work right away after I agreed. I work from home and he also took care to try not to be too noisy. He removed the old toilet, cleaned the area, replaced some broken parts, and installed the new toilet. He was awesome start to finish and done in under 3 hours. Highly recommend both the company and Dakota personally. Will use again if needed!!
Response from owner
March 20, 2026
James Bonacci
I had James Ely come by within 2 hours of calling and asking for someone to come out same day. Had a leak on the water meter and James got everything fixed by the end of the day. Also stopped to show me the piece causing the leak after replacing it.
Response from owner
March 20, 2026
Rosalie Milano
Excellent service. Andrew explained everything he was going to do. And was very neat. Would highly recommend.
Response from owner
March 10, 2026
Lupe Moreno
He did a very good job. He explained what he was doing very professional.
Response from owner
January 14, 2026
Cynthia Romeo
"Exceptional Service from Start to Finish!" From the moment I called to schedule an appointment, I was impressed by the professionalism and efficiency of the scheduling team. They were friendly, quick to answer all my questions, and made the whole process seamless. When James arrived to replace my toilet, he was punctual, courteous, and did an outstanding job. He worked quickly and efficiently, ensuring everything was installed properly and cleaned up after himself. The quality of the work exceeded my expectations, and I could tell that James took great pride in his work. I highly recommend this team to anyone looking for reliable and top-notch plumbing services. The entire experience, from start to finish, was stress-free and exceeded my expectations. Thank you for the amazing service!
Response from owner
December 24, 2025
Mark Wolinsky
Professional, reliable and excellent communication
Response from owner
December 22, 2025
Jodi Cafritz
Very nice and professional on phone. Appointment was made right away and they showed up on time and did the job. All happened in a few days after a part was ordered. They were very friendly and professional. Would highly recommend!
Response from owner
December 19, 2025
Laurence Bruno
They made this a relatively seamless process. I got on the phone with them late last week to have them come over on a Wednesday morning when I was free, and they got my toilet clog fixed in the span of no more than an hour. Definitely less if we take out the diagnosing. They were a bit expensive but I knew I was going to have to reconcile with that regardless. The guy they sent out, Raphael, was really helpful and presented me all the options they had to ensure a clog wouldn’t happen again.
Response from owner
December 10, 2025
Francesca Lynch
Professional, timely and great communication! Dakota did a great job and was very efficient. The schedulers kept us up to date on everything as well!
Response from owner
October 15, 2025
SarahIlana Rosner
I don't usually right reviews but this experience was worthy of a 5 star review. I had an issue with a really old shower handle that was leaking and causing all sorts of issues. The issue actually started a little over two years ago but we were able to do minor fixes with our handyman until this past weekend. I had no idea who to call for a plumber but I was recommended to Copperhead by Home Depot. They called me back the next day and were able to fit me into the schedule as soon as I needed. They provided constant updates of when they were coming out to my home. When they stepped away to go get some parts, they kept me updated with when they were on their way back. Kyle came to my home and was able to fix our shower handles. He helped us to install a new modern fixture without cutting into our tile work which would have required all new tiles as the tiles are from the 80s and they don't make them anymore. As our home is older (built in the 80s), he noticed some issues with our plumbing setup and was very honest and communicative of the challenges he would face but we were able to still get the work done. Overall, Kyle was so amazing! He is honestly one of the nicest plumbers I've ever met. He does right by the customers. When we faced an unintended issue, he was able to get it fixed right away. We even scheduled some future work the same day because we were so impressed by Kyle's work ethic and kindness. Also wanted to say a thank you to Cassie at the office. She gave me a heads up when the schedule changed and that there was a plumber in our area and they could come earlier than expected. From first touchpoint on the phones to service at home, Copperhead Plumbing is first-class. Thank you Kyle and Copperhead Plumbing!
Response from owner
September 17, 2025
Mary McCann
I had a huge plumbing problem that felt very overwhelming. Janes came to the house explained everything that was going to happen. It was a relief and there were no surprises. The job was done quickly and cleanly. I would highly recommend Copperhead plumbing.
Response from owner
September 10, 2025
Joan Smith
Self diagnosed that there was a problem with my hot water heater…. Daniel came out and looked at everything, thought it was probably my AC that needed attention. Hot water heater is fine. (In a condo - the AC is above the water heater in a closet in hallway. ) So honest I am thrilled that I found them online. There is a reason that Copperhead has all those five star reviews. Oh, big shoutout to Melissa who made the appt - so patient with my long story, so nice. Thanks so much.
Response from owner
September 2, 2025
Lee Sherman
From the onset, Copperhead Plumbing offered prompt and professional service. My repair technician, Andrew, was particularly fastidious, friendly and efficient. The scheduling system was superb, offering me appointment options to fit my schedule. The phone call and text message follow-up added an extra measure of security and transparency. I would most definitely give “Copperhead” and “Andrew” a superlative five star ⭐️ rating.👍
Response from owner
August 7, 2025
Michael Berger
Andrew was very friendly. Truly cared about my plumbing issue and tool the time to answer all my questions
Response from owner
August 1, 2025
Toby Eizik
Excellent scheduling- worked hard to make sure all parties were satisfied.
Response from owner
July 8, 2025
Brian Lockard
Terrific service! The lady I spoke to and made the appointment with was super helpful! Andrew, who came to my house to fix our toilet, did an outstanding job. Super personable, explained everything and is super friendly. I would certainly use Copperhead again. If you need them, request Andrew!
Response from owner
June 25, 2025
Sarah Rodriguez Moresco
As new homeowners, we were a bit overwhelmed when plumbing issues started popping up, but Copperhead Plumbing made the process so much easier. Nick was incredibly patient with us—he took the time to walk us through everything he found, explained potential concerns, and answered all our questions without rushing. When Daniel came out, he was just as professional and thorough. He quickly diagnosed the issues and made sure everything was properly fixed. We felt confident and cared for throughout the entire process. Highly recommend this team for their honesty, clarity, and quality work!
Response from owner
June 16, 2025
Gustavo Alzugaray
Copperhead Plumbing is hands down the best!! Scheduling an appointment was quick and easy. James called my house as promised and showed up on time. He was knowledgeable and professional. He answered all questions, pointed things out I hadn’t noticed, worked with a smile and left my place spotless! I will only call Copperhead (and ask for James) from now on!!
Response from owner
April 10, 2025
Paula Najarian
I needed a faucet installed in my kitchen and a new garbage disposal. Cassie in the office was able to get an appointment quickly that was convenient for me. Dominic came to do the work . He did a great job! He made sure everything was put in properly and stayed to check that there were no issues before he left. He cleaned everything up before leaving. I would recommend Copperhead Plumbing !
Response from owner
March 19, 2025
Eric Bressler
My Company needed some new waterlines run since our offices are downsizing. Called Copperhead and they got us scheduled right away. The Plumber they sent was James. Great Guy & a Great Plumber. He did the job just how we wanted it, and cleaned up completely after all the work was completed. I'm very happy with everything they/he did and would recommend James and Copperhead Plumbing. I'll be using them for any future plumbing needs.
Response from owner
March 14, 2025
Devin Szpindor
I’ve used them a few times now and I have nothing but great things to say. Nick and Josh both do great work and they have the proper knowledge to get it done with ease. Their communication is top notch as well which helps make the entire process a lot easier. No matter it be commercial to residential, I highly recommend Copperhead Plumbing!
Response from owner
February 21, 2025
R Klein
I can’t express how grateful and impressed I was /am with Copperhead Plumbing. Called on a Sunday to see if I could get someone to come Monday for a leak outside the home that had my water continuously running. Customer service answered my call and scheduled Daniel with a window of 8-12pm Monday. Got a text at 8am that he would arrive by 9! Showed up at 8:45 explained their services in detail and was able to find the leak , solve the issue , fix and repair and I couldn’t have been happier w the service. If I could give 100stars it wouldn’t be enough! Highly recommend!! Thanks Copperhead/Daniel.
Response from owner
February 3, 2025
Helaine Loman
Cooperhead Plumbing is fantastic starting with Nick and Cathy who scheduled me an appointment for the same day that I called. The technician, Daniel was very friendly, explained everything in English so I understood and made sure things were back in place before he left. I highly recommend Cooperhead Plumbing
Response from owner
January 23, 2025
Juanita Bell
Great Company ! Highly recommended. Called in and had same day service. Nick and his team are amazing ! Thank you Cassie for the follow ups and direct communication on the progress of my appointment.
Response from owner
January 20, 2025
Joseph Pawlowski
We had the pleasure of experiencing exceptional service, and I cannot speak highly enough of the team. We had a plumbing emergency and contacted the owner Nick who squeezed us into the schedule and came out himself to make sure we were taken care of. The attention to detail and genuine care shown by the staff exceeded my expectations. It's rare to find such outstanding service these days, and I will always recommend Copperhead Plumbing Services to someone who is in need. If ur not contacting them for plumbing services your doing it wrong.
Response from owner
December 30, 2024
Trish Doyle
I am so lucky to have found Copperhead through a referral on a Facebook page. I connected with Cassie via messenger who told me she could have somebody out to the house today to look at the issue. In less than 15 minutes, I was told that Daniel would be at my house between 1-4pm and I would receive a call with the 30 minute window. I received the heads up call from Daniel and he was at my house within 15 minutes. It then took Daniel less than 30 minutes to fix the issue and he was done! It’s always so hard to find a plumber but with Daniel & Cassie’s professionalism, they have a new client! Our community has a great referral system in place but no one could refer a plumber! Now my neighbors have somebody to call! Thank you Copperhead!!
Response from owner
October 11, 2024
Kara Brown
Chase from Copperhead Plumbing was very professional, knowledgeable and thorough in dealing with a ceiling leak which I had in my bathroom. I also appreciated the office scheduling department communication and follow through! I would highly recommend Copperhead and will use them in the future again.
Response from owner
September 5, 2024
Kathy Scaman
Excellent workmanship and knowledge of plumbing. Alerted me to water issues in my zip code. Thank you!
Response from owner
September 4, 2024
Nicholas Blume
I had an issue with my one handle shower control. Called and spoke with Kathy who scheduled my appointment. She is professional and very helpful. Chase was dispatched to my home. He explained everything in detail and did a fantastic job and fixed my issue. Thank you Chase!! I would call them again if I had another plumbing issue.
Christy K
Copperhead Plumbing goes above and beyond. I'm so glad I found this company. We have had ongoing plumbing problems at our old home since we bought it 10 years ago. This is the first company that I have faith in that actually made sense of our "weird" plumbing issues due to home additions, etc., and took steps to correct the issues and when it was necessary to contact the city took charge there too. They kept me informed every step of the way and I never had a doubt that everything would be resolved correctly. My experience started great with Cassie in scheduling the appointment and keeping me informed on arrival times which were accurate and timely. Chase was wonderful to work with and stayed working at our house til almost 9pm on a Friday night. And Nick was great finishing and cleaning up everything. I would recommend Copperhead Plumbing without hesitation.
Response from owner
June 12, 2024
Wes Wuthrich
Great service and will definitely use these guys if future needs arise. Their entire staff was timely and communicative when scheduling services and their technician, Chase, was able to solve our issue quickly!
Response from owner
May 21, 2024
Jim Berry
Great communication and brilliant work. Responded to texts and phone calls quickly. Amazing quality workmanship. Would heartily recommend.
Response from owner
April 5, 2024
Jesse Schwenker
Josh is by far the best plumber I have ever encountered. His work is impeccable and so far unmatched since I have used several plumbers since I have lived in south Florida. The company was very easy to schedule my plumbing issue with. Josh was here with in the hour and was fully prepared to tackle my issue
Response from owner
November 10, 2023
Michael Dickinson
Joshua did an awesome job and explained everything so understood why it needed to be done.
Response from owner
November 10, 2023
Greg L
I will never use another service. Mr. Miller provided amazing, quality work. He also explained everything so we understood what was happening and needing to have fixed. 10/10 will recommend and use again for any plumbing needs.
Response from owner
October 20, 2023
Mauro Souza
Copperhead plumbing did a fantastic job on the full repipe of my house. The work is clean and I haven’t had any issues at all. It’s also been very easy to communicate with them. Highly recommend.