Copperhead Plumbing LLC

Topic

Pricing Complaints

25% positive

Across 727 reviews of Copperhead Plumbing LLC in West Palm Beach, FL, pricing complaints appears in 8 reviews (25% positive), from 2021-07-08 through 2026-05-22.

Key findings

  • Pricing Complaints mentioned in 8 of 727 reviews (1.1%)

  • 25% of Pricing Complaints reviews are 4 or 5 stars

  • Average rating in Pricing Complaints reviews: 2.4★

Aspects most discussed in these reviews

  • Pricing & Value

    100%8 mentions

  • Professionalism & Conduct

    75%6 mentions

  • Courtesy & Friendliness

    38%3 mentions

  • Problem Resolution & Effectiveness

    38%3 mentions

  • Communication & Updates

    25%2 mentions

  • Technical Knowledge & Expertise

    13%1 mention

Reviews mentioning pricing complaints

April 7, 2026

Thomas Digiro

Andrew did a good job very professional, but the price was little high for 2hrs. Of work not much in materials

Response from owner

Thank you for your feedback, Thomas. We’re glad to hear Andrew provided professional service and did a good job. We understand your concerns about pricing and truly appreciate you sharing that with us. We aim to provide upfront, transparent pricing that reflects the quality of work, experience, and service we stand behind. That said, your input is important to us, and we’ll certainly take it into consideration. Thank you again for choosing us—we appreciate the opportunity to serve you.

April 7, 2026

August 19, 2025

Charles Reber

Strongly recommend against using this firm. I was a mechanic (plumber) in the nuclear Navy. I built over 20 high end homes when I lived in Boston. So I know what it takes to remove a toilet and seal it...about an hour or less. Copperhead showed up and said the charge would be $425.00. I paid them their $80 service fee and asked them to leave. RIP OFF !!

Response from owner

First of all Charles we would like to thank you for your service to our country. We appreciate the feedback coming from someone who used to be in construction in the past. We understand that our estimate did not fit your budget. We still wish we were able to work with you and find a happy medium but we understand you had a very hard budget and were only willing to spend $100-$150 for the work. Unfortunately the cost of operating a business with licensed plumbers is extensively higher since you built houses in Boston. We were still able to get a plumber out to you within the hour that you called and don’t believe a one star review is a fair assessment especially for just talking about the work and providing verbal estimates on what the cost could be. Our ladies in the office thought they had a polite conversation while scheduling the appointment. We also offer veteran discounts. We hope you’re able to get the problem resolved at the price you’re requesting in the same professional time frame and experience that we were offering.

August 19, 2025

July 22, 2025

E L (The Oasis)

They charged me $425 for a standard shower cartridge replacement. I looked it up and the cartridge costs no more than $40 at Home Depot.

Response from owner

Thank you for your feedback. We understand your concern regarding the pricing. While the cost of the cartridge itself may seem low, our pricing also reflects the time, labor, expertise, travel, and warranty we provide with every service. That said, we always strive to be transparent and fair, and we’re happy to review any concerns directly. Please don’t hesitate to reach out to us so we can discuss this further.

July 23, 2025

July 7, 2025

CnA G

Plumber was super nice and professional. Price was extremely high for the job. If I wasnt lazy, I could of replaced the cartiage myself at home depot way cheaper. You can spin it how you want still to pricy. I recommend shopping around take a few quotes before deciding who to go to.

Response from owner

Thank you for your feedback Mr. George. We're glad to hear you found our plumber professional and courteous — we take pride in delivering great service. We understand your concern about pricing and appreciate your honesty. While DIY can be a cost-saving option for some, our pricing reflects not only the parts but also the expertise, tools, and time involved in ensuring the job is done safely and correctly. That said, we’re always happy to discuss estimates beforehand to ensure transparency. Thanks again for your business and for taking the time to share your thoughts.

July 7, 2025

May 28, 2025

Jessica Schlossberg

The plumber who came to my home, Andrew, was fantastic - super informative, knowledgeable, professional (he even removed his shoes), and very friendly. He did a very thorough and great job. However, the prices for this company, Copperhead, are exorbitantly high. The pricing was out of line and many people in my neighborhood have told me that, as well. I was initially quoted $870 to unclog 3 bathroom sinks, but wound up paying $700 (for 3 bathroom sinks to get unclogged).

Response from owner

Thank you for taking the time to share your feedback Jessica. We're thrilled to hear that Andrew provided excellent service—it's great to know he was thorough, professional, and courteous throughout his visit. We also appreciate your honest comments regarding pricing. We understand that value is important, and we strive to provide top-tier workmanship, licensed professionals, and reliable service, all of which factor into our pricing structure. That said, we take all feedback seriously and are continually reviewing our pricing to remain competitive while maintaining high standards. We value your business and the trust you placed in us.

May 28, 2025

April 26, 2025

Doug Mee

Not accustomed to leaving poor reviews for vendors that do what they say, but the prices this vendor extracted are WRONG! $725 for $20 of parts and less than an hour of time are NOT normal. Highly suggest competing this vendor against alternatives. No alternative, EXPECT TO BE GOUGED! So Copperhead followed up after this review and provided a $185 credit. Unsavory actions partially corrected.

Response from owner

Hi Doug, Thank you for your feedback. We’re truly sorry to hear that you felt the pricing didn’t meet your expectations. We always aim to provide quality service with transparent pricing, and we understand how important value is to our customers. Our rates reflect not just parts and time, but also the expertise, tools, travel, and immediate availability we bring to every job. That said, we’ve discounted your service, crediting money back to your credit card and enrolled you in a one year plumbing membership with the company in hopes that we can earn your trust and grow a meaningful working relationship where we can continue to bring you valuable service.

April 23, 2025

January 16, 2025

Melissa Lang

AVOID. I tape all calls. Do not trust COPPERHEAD from furst 3 min phone call. . Literally lied to me in 2 mins. No charge free estimate first min to $80 . I will review anytime it is recommended and i am on all sites.

December 12, 2024

Michael Jewell

Dakota our plumber was excellent. Friendly accommodating and professional. Everything was done in a timely manner fashion. Was told before the job started what the cost would be. Although I thought it was excessive I went ahead with job as I wanted done. Spoke to Nick the owner after and he was understanding of my costs. We were able to resolve amicably.

Response from owner

Thank you Michael for your positive feedback about Dakota! We’re glad he provided excellent, friendly, and professional service. We appreciate your understanding regarding the costs and are pleased that you could resolve your concerns with Nick. Your satisfaction is our priority!

December 12, 2024