All reviews

727 verified reviews, 4.9★ average, sorted by most recent.

Sort

Showing 1–7 of 7 3-star reviews.

March 15, 2026

Michael Parrish

Cassie tried to charge me 80 dollars to to get a free quote, this was really unprofessional and refused to allow me to speak to any plumbers. I would work on training for this department

Response from owner

Hey Michael, unfortunately we do not give free quotes, it is not feasible for a Plumbing company to travel to ever customer and give free estimates and consultations. The $80 consultation fee coves the cost of sending out a qualified professional plumber. We always communicate this fee upfront so our customers can make an informed decision before scheduling. We also waive the inital consultation fee with any work agreed upon. Thank you for the feedback.

March 16, 2026

November 17, 2025

Patricia Julien

I’ve used this company, the plumbers are nice and clean but very expensive, Shop around, I can’t use them again, I’m ashamed of how much I’ve overpaid. Maybe if I win the lottery….

Response from owner

Patricia, thank you for your feedback and for choosing Copperhead Plumbing in the past. We’re glad to hear you found our plumbers to be professional and respectful in your home. We understand that cost is an important concern and always strive to provide long-term value through high-quality workmanship, proper materials, and experienced technicians. While we may not always be the lowest estimate, our pricing reflects the level of service, warranty, and reliability we stand behind.

November 18, 2025

September 16, 2025

Ed Pereymer

Good job but very expensive.

Response from owner

Thank you for your feedback! We’re glad to hear you were happy with the quality of the work. We understand cost is an important factor, and we do our best to provide upfront, flat-rate pricing that reflects the quality of service, materials, and expertise we bring to each job, along with same day service. We truly appreciate your business and the opportunity to serve you!

September 16, 2025

July 17, 2025

Christina Sampieri

We used copperhead to install our summer kitchen. Our technician was amazing, very knowledgeable, patient and did a great job. We were very happy with the work. I am knocking the rating down to 3 stars because the pricing was a shocker. Their prices are EXTREMELY high and they will not give an estimate over the phone. It seems like they have flat rates so I’m not sure why they do not give rough estimates over the phone.

Response from owner

Thank you so much for taking the time to share your feedback Christina. We're so happy to hear that you were pleased with the quality of the work and the professionalism of our technician, James — we take pride in delivering excellent service. We’re sorry to hear that our pricing came as a surprise. We understand how important transparency is, and while we do use flat-rate pricing to ensure consistency and fairness, the complexity and unique nature of each project can make it difficult to provide accurate estimates over the phone without a proper assessment. That said, your feedback is valuable, and we’ll be using it to explore how we can better communicate our pricing structure moving forward. Thank you again for your business and your honest review.

July 17, 2025

July 7, 2025

CnA G

Plumber was super nice and professional. Price was extremely high for the job. If I wasnt lazy, I could of replaced the cartiage myself at home depot way cheaper. You can spin it how you want still to pricy. I recommend shopping around take a few quotes before deciding who to go to.

Response from owner

Thank you for your feedback Mr. George. We're glad to hear you found our plumber professional and courteous — we take pride in delivering great service. We understand your concern about pricing and appreciate your honesty. While DIY can be a cost-saving option for some, our pricing reflects not only the parts but also the expertise, tools, and time involved in ensuring the job is done safely and correctly. That said, we’re always happy to discuss estimates beforehand to ensure transparency. Thanks again for your business and for taking the time to share your thoughts.

July 7, 2025

May 28, 2025

Jessica Schlossberg

The plumber who came to my home, Andrew, was fantastic - super informative, knowledgeable, professional (he even removed his shoes), and very friendly. He did a very thorough and great job. However, the prices for this company, Copperhead, are exorbitantly high. The pricing was out of line and many people in my neighborhood have told me that, as well. I was initially quoted $870 to unclog 3 bathroom sinks, but wound up paying $700 (for 3 bathroom sinks to get unclogged).

Response from owner

Thank you for taking the time to share your feedback Jessica. We're thrilled to hear that Andrew provided excellent service—it's great to know he was thorough, professional, and courteous throughout his visit. We also appreciate your honest comments regarding pricing. We understand that value is important, and we strive to provide top-tier workmanship, licensed professionals, and reliable service, all of which factor into our pricing structure. That said, we take all feedback seriously and are continually reviewing our pricing to remain competitive while maintaining high standards. We value your business and the trust you placed in us.

May 28, 2025

April 19, 2025

Jay Martin

Just want to say.. the young man that came resolve the issue with the mixing valve in the guest bathroom. Was able to fix that issue..He was nice.. But you could tell pressured to perform a certain way.. I will use no names here as I am a 2ND generation , HVAC contractor with over 43 years of experience running techs, and the goal here is not to throw any individual under a bus. Constructive criticism... $500.00 for mixing valve replacement? Flat rate..Ok? But no breakdown to valve and labor…why? He had to go pick up valve.. So at our company rates? The number would have been fair.. 2 trips…No argument there.. But no breakdown of labor per hour / part/ tax ?🤷‍♂️.. You need to have basis invoicing for customers.. My invoice says $500 no explanation….what? Second .. Have two very expensive Grohe 3 hole faucets in Master with all four water valves / cartridges seizing…. asked about replacing valve/ cartridges….... Young man, denied, his tone per our conversation, ( he did provide options, … lightly, butttttt. no real interest in really addressing problem..)basically was guiding me to purchase new faucets rather than remove the frozen valve/cartridges and replace.. Confronted, but disagreement ensued, and told him, I’d remove and purchase all new valves for both faucets… today , 10 minutes to disconnect and remove from set pattern.. I guess I’ll pick up and do myself… I’m 60 years old, didn’t want to do..just wanted a plumber to do right by me and do plumber stuff… Valves are waaaay cheaper and better option than changing a very high end Grohe faucet set up🤔. In conclusion, They fixed the immediate issue of guest bathroom mixing valve failing.. Just had not confidence in the young tech advising me in the best course of action for a job he clearly was unsure of, or uninterested in fixing involving the 4 valves in the master bathroom.. One of the hot valve s is sitting on my desk, waiting me to go to next to order replacement , instead of copperhead’s service manager handling it for me.. Thanks for fixing my shower..Just wish the whole flat rate thing didn’t effect the effectiveness of actually repairing what’s wrong in certain issues..

Response from owner

Hi Jay! Thank you for taking the time to share such a detailed and thoughtful review. We truly appreciate your feedback—especially coming from someone with decades of experience in the trades. It’s clear you care deeply about quality service, and we respect that tremendously. First and foremost, we’re glad we were able to resolve the issue with the guest bathroom mixing valve and restore functionality there. Our goal is always to provide timely, reliable service. That said, we hear your concerns about transparency in pricing and communication regarding the Grohe faucets. While our flat-rate pricing is designed to provide consistency and avoid surprises, we understand how important a clear breakdown can be—especially for those who know the ins and outs of service work like you do. We’re currently reviewing how we can better communicate estimates and invoices, and your insight will directly help us improve that process. We also appreciate your honest feedback about your interaction with our technician. We never want a customer to feel like their concerns aren’t being fully addressed or that we’re steering them toward less cost-effective solutions. It sounds like there was a missed opportunity to dig deeper and offer the right fix for your high-end fixtures, and we apologize for that. We’re sharing your experience with our team as a learning moment. Your business means a lot to us, and we’d love the chance to earn back your full confidence on any future service call. If there’s anything we can do to assist with those valves or support you further, please don’t hesitate to reach out—we’d be happy to help. Thank you again for your honest review and for giving us the opportunity to serve you.

April 21, 2025